Pathetic still and probably always.
It's a terrible program if you need to have any kind of portability in a photo database. There is no easy way to move a database or part of the database from one computer to another. The customer service is unbelievably insulting and bad. Sometimes they do reply, but better they don't. They do not deserve your patronage.
The following email passes for product support. The entire thread isn't available, but 5 days prior my friend had followed directions to try a third party fix. The reply email is wrong, that the fix had been tried and that it did not work had been communicated to Cerious.
Their initial response? All questions had been answered and they were closing the ticket; somehow the problem had to have been caused by a party other than Cerious.
That pathetic response was addressed below in the original message. That was the extent of insult to the person providing support, Laura Shook. That it was pathetic. Their reply bemoaned some fantasy of non cooperation:
-----Reply Message-----
This is Phillip, developer of ThumbsPlus.
First Adam and then Laura provided correct and polite answers every time in this case, and you replied each time by denying what was clearly said and being obnoxious and rude.
I have no idea why you refused to do what you were told would correct the problem that Laura correctly identified as being with MICROSOFT'S Windows Installer database or MSI cache on your system.
Laura was also perfectly correct about having nothing to do with version 8. Version 9 uses a completely different Windows Installer product code, and installs and runs completely independently from version 8.
In the screen shot which YOU provided, and which I have attached again here, it's crystal clear that there is a problem locating the .MSI file from version 9 (NINE) SP1. I even enlarged and colorized the relevant information from the error message for you.
So please follow the initial instructions, quoted below for your convenience. After you remove ThumbsPlus 9 using this tool, you should be able to install the latest build. If it doesn't work, let us know and we will investigate further.
--- An easier way has been reported to me from other users. I now have a link to a newer M$ uninstall/install fix executable. I have not announced this yet on the pages yet but if we continue to get great results we will put a link on our pages to it. This file was created to fix this issue caused by an error in the Windows installer folder on your system.
support.microsoft.com/ma...
After this, the new installer should operate correctly. ---
If you continue to refuse and continue to be a condescending jackass, it will not be possible for anyone here to help you with this problem further.
Phillip Crews - Cerious Software, Inc.--
Cerious Support - bugsystem@cerious.com
-----Original Message-----
Date: Mon, 9 Mar 2015 17:24:34 -0400
To: bugsystem@cerious.com
Subject: Re: (Case 1319331) Current version will not install
No, you haven't answered all of my questions. If it's development that I need to speak with, then I should be directed to them, him/her. What a pathetic response. And the implication that your one instruction was not followed only shows that you don't care what I've written. This is consistent with my first encounter with you, pathetic still and probably always. read more
