It's a shame that so many items here are under lock and key. I came in for eye drops ($12) and had to get someone to help me. There was a service button, but it appeared someone sold it! Five stars for the ever so helpful Filipina mama-san that assisted me! read more

I would give these shitheads at the pharmacy a 0 if I could. This is the third time they've delayed filling my meds by over 24 hours, the longest was nearly a week. If you need your medication pass on these numb nuts. read more

Walgreens at civic center ..it was new to me within the last few years ..I'm 40 now ..I didn't know of this one ..essentials and flu shots ... read more

I visited Walgreens to pick up a prescription for my parents. Unfortunately, my first interaction at the counter was disappointing. The African American lady who initially assisted me was dismissive and condescending in tone, making me feel as though I was an inconvenience. She told me there were "90 prescriptions ahead" and instructed me to leave and wait for a text notification -- despite there being only two people in line when I arrived. She made no effort to check if she could help. Thankfully, I later had the opportunity to be assisted by Marife, and the experience could not have been more different. Her demeanor was professional, patient, and genuinely caring. I observed her kindly assist a homeless individual who came to the counter without a prescription, treating him with dignity and respect. When it was my turn, she immediately took ownership, located my prescription, and asked me to wait on the side while she continued helping others. Even as the line grew longer (10+ people), she calmly and efficiently helped every single person with a smile, showing extraordinary patience and dedication. When my prescription was ready, she promptly called me over. Her professionalism, kindness, and ability to manage a high-pressure situation stood out as an example of true customer service. Someone like me only takes the time to fill out a survey when I am either very upset or very happy -- and this visit captured both ends of that spectrum. I sincerely hope the first representative receives the training she needs to improve, and that Marife receives the recognition she truly deserves for going above and beyond. 1 read more

Every, it's the worst. Never a good experience. So inept. I order on the phone it's always a nightmare.

I have been to a lot of Walgreens all over San Francisco & Daly City I have also been to the Las Vegas Walgreen!!!!! Walgreens Is a cool place to shop not only that.... I can also add money to a Clipper Card!!!!! read more

The staff does the best it can. To all you guys leaving negative reviews on this store... Just imagine working there for a day and dealing with the people who visit (one in ten are shoplifters) read more

the too good for you crew! patient eager to help n great sense of humor too ..my experience is what counts !

If I could give it ZERO stars I would, the pharmacy has got to be one of the WORST there is. Most of the pharmacists are incompetent and hate their jobs, every single time I go there is always a line of 20 people no matter the time of day. read more

I've been using this pharmacy for the past two years. Lately, the staff at the pharmacy really started having an attitude problem. This is how the conversation went today when I tried to pick up my prescription. Me: Picking up prescription, plz Pharmacy girl: silent and stared at me for 30 secs. Pharmacy girl: is this the first time you are picking up prescriptions? Me: No. so what information do you need? My name? Birthday? Pharmacy girl: is this the first time you are picking up prescriptions? Anyway, sorry that I don't know what information you need despite that I've done this multiple times but not everyday. Also asking me for my name or birthday would be a shorter sentence than "is this your first time picking up prescriptions". Gonna transfer my prescription to Amazon. read more

This review is for the pharmacy specifically. I have never once had a good experience here. The people on the phone always tell me different things than the people behind the counter. If they say a prescription will be ready in an hour, it takes at least two hours. If they say over the phone that they'll start filling it now so it's ready when I come in, inevitably I show up and they haven't even started filling it and so I have to sit and wait for an hour. Sometimes they'll literally even text you that your prescription is ready for pickup, and then you'll show up and they haven't even *started* filling it yet. I only come here because it's right next to my apartment, but I've started going to much further away pharmacies because I can go literally go halfway across the city and get a prescription filled faster than I can at this place that's right next door to me. I feel bad for the people who work here who are trying their best, but their best simply isn't working. Something is deeply messed up with their operating procedures. The store itself is fine and the people working the front checkstands are great. But absolutely don't use this pharmacy if you have literally any other choice. And if you absolutely have to use them, please at least double the estimate they give you. (And understand that even if you do that, you will probably still be disappointed.) read more

It's very unclear to me why Walgreens understaffs this pharmacy because everyone (myself included) is switching to Amazon because the line is so slow here. It takes 30+ minutes to move through even a 7 person line because the pharmacy is understaffed. I'd prefer to get my prescriptions in person but the I just don't have time to constantly stand there so I'm switching to Amazon. read more

Pharmacy always has a super long line, estimates on wait time are wildly inaccurate and customer service was nonexistent - woman at the counter seems to go out of her way to be rude and dismissive, would not recommend going here for prescriptions. read more

Pharmacy ALWAYS has a line. Even if they don't sometimes it takes at least 20+ mins of waiting. Employees are always rude when you make it to the front. Worst Walgreens in the city. read more

My sister in law went to pick up her prescription today. She was told the prescription wasn't ready although it was ordered and confirmed ahead of time. The woman at the counter was incredibly rude and told her to be quiet. Only to then roll her eyes and tell me to go somewhere else. I will never order my prescriptions to be picked up here again nor will I have any affiliation with this store going forward. Do not use this pharmacy! read more

This Walgreens is the worst walgreen all the employees most slow I came here a few times to get a prescription I waited an hr for medication while there where more than one employee on shift today I tried to to get my cash app reloaded and the took forever to count the money that my barcode kept expiring I went into the store 3 times thinking it was the bank but it's the slow ass staff they wasted my whole morning than the security is annoying I get profiled because I'm wearing a backpack when for my college classes I'm taking the there are always some weird ppl in there there was security today there was ppl cutting the line don't come here read more

Horrible. The pharmacy hours are not observed by employees at all. Often times you'll find it closed during business hours for "lunch" at very random times. Today it was 2:00pm-3:30pm last week it was 11:30am - 12:30pm. It would be acceptable if it was consistent and updated on their website and Google, but it's not you never know if you're going to be able to pick up your meds or if it will be randomly closed. I've also gotten notifications from the app saying meds are ready for pick up to get there and have them tell me it's either not ready or that I'd need to go to a different location because they are out. DO NOT USE DELIVERY. It just doesn't show up, I called everyday and was told it would be delivered within 48hrs. 6 days later I went and got them myself to be told "sorry we're short handed and very busy". If you are very busy, it means you're making money, money you could use to not be short handed. You're not short handed, you're horribly mismanaged and the other reviews here show it. They do not take responsibility if you speak to them about these things and always have excuses (usually thinly veiled behind an aire of "we hate our jobs"). They aren't reliable, kind, nor honest. I wouldn't reccomend this pharmacy to my worst enemy. People rely on medications to live, how can you just not care like this? read more

Had generic acne patches in hand and new walgreen version 0.5 oz retinol cream. Walked around came back to aisle to see product versus 1.6 oz 0.1% retinol cream same brand. ripped top open to see contents of 0.5 oz and Ana came who was stocking immediately accused me of opening box lid. I told her I was choosing from the 0.5 versus 1.6oz and looking at the product. Trying to decide which to buy. She says she knows I opened it and rips it out of my hand. While I pick up another box looking at a different box after she took the one I had I hear her tell the security guard explicitly that I had just tried to steal. When I go to pay for the acne patches , I used my Walgreens account and asked for a receipt. The cashier was saying it went to my email when Ana appeared and snatched the acne patches and threw them in their top stock / returns box behind the registers and tried to deny the sale! The cashier said I already paid so she had to give them back to me. Just because Ana is beautiful she shouldn't get to profile people and be openly discriminatory. If the security guard had stopped me on the way out I would have happily consented to a search and then sued them. Thanks!! read more

Pharmacy is terrible, gets worse and worse. Seems drastically understaffed given volume of customers. Prescriptions take days to get filled vs expected refill time given on app. They all seem very overwhelmed. They take a long time for every single pickup regardless if just picking up or if people need more service. No coordination of lines for promptness. read more

I wouldn't normally write a review for a Walgreens, but I have consistently had such an awful experience here, particularly with the pharmacy, I felt I needed to share. This place honestly needs to be condemned and maybe they can try again. Line times are ALWAYS at least 5 people deep and people are usually up at the counter for minimum 15 minutes. Most everything is locked up. It's just generally a miserable place. read more

If I could give negative 100 stars I would . No one answers the phone. Randomly take and long "lunch breaks" aka let's find as many excuses to be lazy. Prescriptions are filled incorrectly - yes I had one and managed to notice before taking it. They are filled slowly (to a significant dangerous degree as in hours upon hours from them getting it). What should take 10 minutes equates to 6 hours, and for many many people some of whom rely on this place and have really life threatening diseases. There is no logical explanation for all of this other than Walgreens is a terrible company who hires essentially complete idiots. Furthermore, prescriptions often aren't filled till you show up, in person, ask them why it's not been filled for uh 6 hours? then they accuse you of being impatient and THEN and only then will they begin to do it. Of course then it takes 3 more hours. Truly UNACCEPTABLE!!!!! These aren't unavailable medicines either, nor excessively depleted. They simply ARE LAZY and move as slowly and as inefficiently as possible. No accountability shame or honor. BBB needs to investigate, management must be overturned and/or someone needs to fire the entire pharmacy staff. Stood in line near a doctor who literally said she is so fed up with this location that she won't even send her OWN patients here! She was here begrudgingly due to her office location Shame on Walgreens read more

the easiest photo printing experience i've ever had. Sure location may not be the best but the pics turned out nice and they were done in 30 minutes. contrary to cvs and other places i've gone where i order it just to get there hours later with the pictures still not ready. they found my pics easily and quickly had me on my way read more

Valentine's 2018 review. Yes, I am really writing a review about Walgreens . . . and here's why: it's my favorite denizen for the perpetual procrastinator. As I rush over to Walgreens for some last minute Valentine's stuff, I know I needn't ever worry about finding something. And within 30 seconds of entering, I find my fellow last minuters huddled around the Valentine's day card section (do other people still give cards?). After blinking through a bevy of Hallmark's finest (overly dinged cards aren't as appreciated as one would think) followed by an even quicker perusing of the content, I find a winner. I then notice some Valentine's candy conveniently juxtaposed (and on sale!) next to the aforementioned cards and pick up some deliciously cliche dark chocolate hearts. Mission accomplished. As I leave, I start to experience a euphoric rush as I've once again have executed yet another last-minute save. I then realize that the wife is strictly adhering to clean eating and now it is I who is the beneficiary of novelty confections. It is as if the universe has just bestowed upon me some sweet sweet karma-ic candy. But you know what a really nice happy ending would be . . . (can I even dare to suggest such things on Yelp?) . . . you know what, maybe I should start this review with a disclaimer . . . and also tell the wife not to read it. read more

Tried to paid a loan payment here, and staff tried to scam me and discriminate me. Left with cash on my after every customer in the store was shown my cash. Very unprofessional and childish. read more

The reviews are true. Been standing in line (and still standing in a long line) waiting for the pharmacy to reopen from "lunch". The posted lunch hours are 1:30 to 2:00 pm. Been standing here since 2:30 and it's already 3:12. I guess this needs to be reported to their management. Don't come here unless you want to waste your time. read more

Walgreens - Inaccurate pharmacy hours. - Drugstores Near Me - San Francisco, California

To each his/her own when it comes to doing a review on this Walgreens. Either one can't stand it or one likes it. This Walgreens (3 blocks from my office) is convenient for me to get a few things, including adding cash value to my Clipper card. I mainly shop here for greeting cards, snacks, candy and seasonal products (Christmas items). Generally, the cashiers are nice to me. I try not to give them any grief. Life at times is stressful and there is one thing I don't want...added stress from anybody and vice versa. Yesterday I needed some miniature red ornaments to put the finishing touch on my cubicle and a few bags of hershey kisses for my candy jars. Okay, it's a quick trip to Walgreens to find the items. Did I find them? You betcha (as Miss you-know-who from Alaska would say...lol). Tubular case of 48 shatterproof ornaments (red and gold) - $5.99; Hershey kisses, 4 bags for $10 (earned 2,000 bonus points); Ferrero Rocher candy, 5.3 oz, 2 for $7; 1 egg salad sandwich on honey wheat bread (3 stars) for $4.99 - lunch; and woo hoo...Sweet Leaf Peach Tea (my fav) at 99 cents a bottle...grabbed three of them. Definitely there will be a return trip to get more of that Sweet Leaf Peach Tea before they jack up the price to $1.69. Current price of Sweet Leaf Tea at Nob Hill - 2/$3.00; 10 for $10.00 at Safeway (and they don't have it). Total spent: $31.06. Bonus points earned: 8,000. read more

Walgreens - 99 Cents for this reusable bag. - Drugstores Near Me - San Francisco, California

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1.5 hour wait for the pharmacy. Place has more security guards than actual employees bc it's overran by homeless. Don't fill your prescription here. read more

The products being locked up and the high security presence is fine given the neighborhood, but this Walgreens location can't even fulfill the basic functions of a pharmacy. My prescriptions that I've been picking up for years at this location often give an error when I try to renew them online, and I have to call them and repeatedly tell them what I'm trying to renew over and over again until they finally understand and fix it. And when I go there it takes 30 minutes or more to get through the line because they won't hire enough people. I finally gave up on Walgreens and moved to a different pharmacy even though this one is the closest. Stay away. read more

Most unhelpful pharmacy I've ever encountered. The Pharmacist doesn't lift a finger and has no sense of urgency, and the women at the front are either rude or absolutely clueless. After having a prescription for general antibiotics being called in by my doctor (my mom), I went to the pharmacy to get my meds. The staff denied receiving any sort of phone call and insisted that she call again. She called immediately, but since it was 15 minutes to closing, they refused to even pick up her phone call and let it go to voicemail. I asked the lady up front and the pharmacist to confirm that they had received the voicemail so that I would have my meds ready early next morning. I go back to the pharmacy at 10:15 am the next day, and the young clueless girl up front says that the prescription was "just called in" and that it would take a while to fulfill. While all this is happening, the pharmacist who had seen me the day before and had supposedly received my mom's voicemail didn't say a word and completely ignored me. I've been running a fever since yesterday and the last thing I want to be doing is running to and from the pharmacy multiple times. It's annoying and unfortunate that health is a LAST priority for the people who are in charge of giving you your medication. read more

This might be the worst Walgreens Pharmacy in SF. That's a hard feat to achieve! From not employing more than one person to checkout at any given time, to the pharmacy picking up calls and hanging them up. This place needs an overhaul. With the amount of business this place does, it's ridiculous that this is allowed to continue. If another pharmacy were to open nearby, I'd leave this place without a second thought. read more

I went into this Walgreens on Sunday March 19th and I received help from Terence. Terence was very helpful, patient, and knowledgeable. He explained to me the passport photo process and he also helped me with ordering photo prints. Thank you Walgreens for hiring a professional and helpful employee. Thank you Terence for being awesome! read more

The only reason I am Yelping this Walgreen's is that I have never seen so many boxes of Snuggies in one place. I was rather taken by the leopard print one called the "Wild Side"...GR-R-R-ROWLLLL...(see photo), which I could well imagine would have been the one worn by Mo'Nique's character in "Precious" as she was yelling at Mariah Carey or hurling the big-screen TV at her daughter. They even have matching Snuggies for your little dogs because we know how beagles like to switch the channel when "Family Guy" is on (see photo). That's all I got. Thank you for allowing me to share this self-indulgent revelation with you. read more

Walgreens - Snuggies for your little dogs - Drugstores Near Me - San Francisco, California

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i love walgreens it is really good qualoty otems and it is very convenient to go there and get everything u need. it even has good makeup

Quite possibly the worst Walgreens pharmacy in the country. First, good luck getting hold of them - they either answer the phone only to immediately hang up on you, or place you directly on hold without saying anything. Going into the store is even worse. You will stand in line for a long time because the staff doesn't seem to care about customer service / processing times. And while standing in line, you'll be subjected to harassment from the folks openly shoplifting and pan handling in the store that the staff does nothing about. read more

This store (at 1301 Market in San Francisco) is a disaster. About a month ago, I tried to enter just before 5:00 p.m. but was told by the security guard that they had just closed (despite their hours indicating they were open until 8:00 p.m.). Just now I tried to go there at 10:30 a.m. on a Saturday and found the gate closed and locked. It's too bad that they closed their location at Van Ness and Market. That's the location I used to go to and I never ran into this issue there. I don't know if this lack of regular store hours is a long-standing issue with this location or if it's a recent problem, but it's a waste of time for me to walk here only to find it closed when it's supposed to be open. Pretty soon I'll just stop coming here altogether and will give Target even more of my business. At least I know their door will be open when I arrive. read more

Do you like to waste your time? This is the place for you!!!! Is it fun when you wait all day have 5 minutes to pick up your prescription? and then the woman working and all Other staff are incapable of actually physically giving you the prescription they told you was ready for pick up until the pharmacist gets back from his 30 minute break at 10am? For no reason? They won't give me prescription ive been on for 5 years until the pharmacist gets back from jerking off bc they are telling me it's a new prescription. I've been on it for 5 years. I don't have time for this ridiculous run around. Never again. YOU ARE THE WORST. 20 Minutes later and I'm still waiting. WHERE ARE YOU PHARMACIST??? Why DID YOU CALL ME AND TELL ME MY SCRIPT WAS READY IF YOU ARENT ABLE TO DO YOUR JOB???? read more

Not a bad store for home needs. I drop by here if I'm low on mouthwash or need to grab snacks. The line is pretty quick as well.

I went in here and bought 2 packages of Dial bar soap - under the "buy one get one free" sale (that they were on). The woman behind the counter (short, white, glasses, sort of a Russian-type accent) - had *A LOT* of attitude.. almost to the point of it being off-putting, (in completing my transaction). The first cashier didn't know how to ring it up properly - so the small woman (with the glasses) had to instruct her.. all the while giving me a nasty glare.. like, I was an intruder, or something. What a nasty woman she was, (to have to deal with). As I needed the soap (at my home), I just bought them anyway - because the Van Ness store was sold out; (and it was the last day of the sale). After paying for my items, I grabbed my bag, and I departed the store with my dear life.. hoping the small lady (with the glasses) doesn't give me the "evil eye", (like Medusa) - and I turn into stone right at the front doors. I won't be back, (if I can help it). read more

They have a security problem and it affects their customers. I had an appointment for a procedure at the pharmacy. Due to a break-in the night before, they were unable to complete my appointment. They did not email me to notify me - they left a voicemail the morning off and I didn't check my messages before heading there. This Walgreens is awful read more

I was at this Walgreens last night buying lady pills. When I got them home, I realized the container was already open. I considered taking a few anyway but then I remembered the Tylenol scare and other pill tampering badness that has happened in the past 30 years. This particular Walgreens has a "diverse" clientele. Every time I've been to this Walgreens, it has always been an "adventure" involving a confused person screaming and yelling. One time I was riding by on my bike and a guy was outside screaming and smashing the windows. Those windows were replaced and someone smashed them out again. I think there is wood on those windows now. I hope the staff gets hazard pay. So today I brought back the tampered lady pills. I still had my receipt. I had to wait at the counter until the manager showed up. I was getting crankier by the minute but all the staff people were empathetic and friendly. When the manager finally showed up (in total, my wait was less than 10 minutes), he happily helped me find new untampered lady pills. I am a lot less cranky and crampy as I write this. Thanks Walgreens! read more