Ever since I found out about this place I never went elsewhere. Most of the nail tech here are awesome, specially Tina. She's the best! Very gentle, really artistic lady, she recommends stuff on how you want to style your nails which I love about her. Ambiance of this place is wonderful as well. read more

I was recommended by Vivian, the owner, to see Lisa for a builder gel set. Unfortunately, I'm very disappointed with the results. The day after my appointment, one of my nails broke, so I went back to have it repaired. Now, less than one week after the original appointment, two additional nails have broken. That makes three broken nails within one week. I paid $70 (plus tip) for this set, so I expected the builder gel to be durable and last significantly longer than a few days. Having multiple nails break this quickly is extremely frustrating, especially after already returning once for a repair. I understand that nails can occasionally break, but three broken nails in less than a week is unacceptable. Unfortunately, based on my experience, I wouldn't recommend paying $70 for a builder gel set if it's not going to hold up for even a week. read more

Nails By Vivian - Another chipped nail within a week - Skin Care Near Me - El Cerrito, California

See all

Zero stars I had meta glasses on and it caught Vivian a short bob light haired girl she said she was Vivian and the nail techs speaking in Vietnamese talking bad about me and the clients you should not patronize this business they do not care about the quality of work or their customers I had such bad nail service lots of glue under my nails and my nails tilted forward I had to cut them down I will post our communications she offered 30 percent off but after a few times of giving them a chance they clearly do not care about their customers we should boycott this salon why spend our hard earned money at this business that doesn't value customers Hello, This is Vi from the salon. I'm so sorry after we spoke a few days ago, I forgot to text you back . Thank you so much for reaching out again. My staff mentioned that you called and messaged yesterday and today. I just got back to the salon and I'm replying to you as soon as possible. I also want to address your concern directly. When you came in for the Gel-X service, as I explained before, there is a middle layer that bridges your natural nail and the Gel-X tip. I understand this may look thick if it's your first time doing Gel-X. It can also depend on the shape of your nails -- for some people with longer, straighter nails, the result looks better. I would need to remove your set to fully assess it. But that bridge layer is necessary so the nails adhere properly and last. As this is a service-based business, and the service and product have already been completed, we are unable to offer a full refund. We only provide refunds in cases where there was a mistake on our part, such as cutting a client and causing injury. However, we truly value you as a client. We would like to offer you a 30% discount on your next visit. Thank you for your understanding, and I hope you have a great day. Best regards, Vivian Dear Vivian, Thank you for your response. However, a 30% discount on a future visit is not an acceptable solution, as I do not intend to patronize your business anymore. As shown in the pictures and video I provided, the Gel-X extensions were improperly glued to my skin, causing them to tilt forward and become painful. The discomfort was severe enough that I had to cut them down myself. This was not a standard application issue; it was a poorly executed service that caused physical discomfort. Furthermore, I am deeply disappointed by the customer service. I have been a frequent customer, but during a previous visit, I overheard the technicians speaking poorly about me and other clients. Although you promised to address it, the issue persists. In fact, I have video and audio recordings from my Meta glasses confirming that both the technicians and you were speaking negatively about customers. Given the poor quality of the service and the disrespectful treatment, I am requesting a full refund. If this matter is not resolved, I will post a detailed review including the video and photo evidence to warn other customers, and I will escalate this issue by contacting my bank for a chargeback and filing a formal complaint with the Better Business Bureau and the health department to look at the type of hazardous glue they are using read more

I really wanted to like this place because it was near my house and not as expensive as private nail techs so I've been going for about a year or so once every couple months and seeing different techs everytime. Tried polygel, gel x, hard gel, etc. Every time there was something visibly wrong. Be it too thick, uneven, missed cuticle work, etc. but I kept trying anyways. The last time I went in I asked for a natural looking French and showed the inspo pics seen in my screenshot below, the tech picked out a pink and I said yes that looks good. I watch a movie on my phone and next thing I know I'm done! No French added, thick clumpy paint, gel covering my cuticles. It's upsetting because nails are a luxury service, they're not cheap, but for whatever reason they have been consistently been done with lack of detail. The tech tried to argue with me at first but when I showed her the pictures again she couldn't deny that she didn't give me what I asked for. She asked me if I wanted to do French still and I said no thank you (that would've looked even more insane), I said just put a layer of chrome please and she did. They didn't refund me, didn't offer to remove them or discount my next service or anything. I won't be returning and I hope that this place does additional training for their techs or compensates them more- not sure what the problem is because it's a beautiful, clean, well equipped salon but the work itself is just not consistently worth it. read more

See all

I love my nails you guys are super duper nice and always answered my questions thank you guys. This is so nice. I'm eight and I came here with my mom for the first time and they were answering everything that I wanted. Thanks so much. read more

Nails By Vivian - I love these nails!! They cept asking if i love th and I do!! They are sweet to this is so good thank you tom and tina. Thanks so much - Skin Care Near Me - El Cerrito, California

See all

This is my go-to spot for manicures. I've done drop ins when I really need it, but for the most part, I schedule my appointments in advance. The salon is pretty big and well maintained. Someone is usually in the front to greet you. Occasionally they are super busy and may be helping someone with their eyebrows, etc but someone comes up to help you pretty quickly. You check in on the tablet in front. Unless my nail tech is super swamped and finishing up with his client, I am seated right away, otherwise I sit on one of the comfy seats and look up how I want my nails done while I wait. Otherwise, I sit right at his area and soak my nails. They provide most services all salons do. I can't speak for getting acrylic or any other types of nails as I always grow my real nails out and do dip manicure. It keeps my nails strong for a while and I get them done once every 3-4 weeks. I go to Tommy, sometimes Van. They're great. Never an issue. Sometimes if a nail breaks, they'll see me last minute and fix my nail, no charge! Cash preferred. There's an ATM in the back near the restrooms. They have a rewards program for people who pay cash ($25 off after you earn 500 points, I think it is. Double check when you go) Love coming here. Great therapy/laugh session and the service doesn't disappoint. Even gave me a little goodie bag for my birthday! Didn't get many photos of the salon itself, but I attached some of the photos of my nails that I've gotten done over the years. Again, these are my real nails so sorry, I haven't been able to showcase many different styles/designs. read more

See all

I would agree with what the owner is saying however I've had my nails done by someone else before and this nail salon has taken the Nails off so if that's your policy then you should follow it every single time not when it's convenient and just like you stand by your policies I stand by what I'm saying and I also stand by you guys not using gel polish but charging people for it when they ask for it gel polish doesn't come off three days later read more

I hope this message finds you well. I am writing to inform you that today will officially be my last day as a loyal customer of your salon after 15 years. Yesterday, I called to set an appointment for the same two professionals I have been booking for the past two years, only to be told that my request could not be accommodated. I specifically asked for a 10 AM appointment and was assured it could be fulfilled, yet I was met with disappointment and humiliation during my visit. I arrived on time, only to be informed by Vivian's sister that I should have requested a manicure and pedicure for the same time slot. This situation left me feeling embarrassed and as if my loyalty and hard work meant nothing. Despite my past experiences where I chose to overlook certain issues due to my appreciation for the services provided by those I regularly two I visit, I cannot accept this level of unfair treatment any longer. It is disheartening to think that my race may have influenced this interaction, leading to what felt like an inequitable experience. I have valued my time at your establishment, but driving an hour and a half only to be treated poorly is unacceptable. Thank you for the opportunity over the years. I hope you take this feedback into consideration to improve the experience for future clients. We all work hard and come to business to relax. read more

Nails By Vivian - Front view - Skin Care Near Me - El Cerrito, California

See all

scheduled my appointment by phone the day before my doctoral graduation. During the call, the woman who answered seemed rushed but assured me that my appointment was secured. Before ending the call, I specifically asked how they would identify me at my appointment since she had never asked for my name. She responded by saying, "I have your number here." When I arrived for my appointment on Saturday morning, I checked in and stated that I was there for my scheduled appointment. The lady at the front desk with her heels on informed me that they had already given my appointment away to a walk-in customer. I was extremely confused and asked why this happened. She explained that they had called to confirm my appointment the day before and that I did not answer. However, I have been a customer there for quite some time and have never previously received a confirmation call for an appointment. I then asked her to verify the phone number they had on file, and she realized they had the wrong number entirely. Instead of taking accountability for the mistake, the front desk employee became dismissive, rude, and began blaming me. She claimed my appointment had been given away because I was late. I asked what the grace period policy was, and she stated it was 10 minutes. I then pointed out that I was only six minutes late, which was confirmed by the clock in the salon. Parking in that area can also be difficult at times, but regardless, I was still within their stated grace period. I asked whether Tim, the nail technician I had booked with, had already begun the walk-in customer's appointment, and she stated that they had only just sat down. I respectfully asked if the walk-in customer could possibly be assigned to another nail technician since I had a scheduled appointment and was already there. The front desk employee refused and stated, "I already told her she can go, and I have to keep my word to her." I responded by asking what about the commitment they had made to me the day before, especially considering the error was on their end. I continued trying to explain that this was especially upsetting because it was my doctoral graduation day, yet she repeatedly dismissed me and told me to come back later during the same time as my graduation events. She also made comments such as, "We are a very busy nail shop," and "You need to do better," which I found highly inappropriate and unprofessional. What made this situation even more disappointing is that I have been a long-term customer and have frequently been inconvenienced in the past without complaint. There have been multiple occasions where my appointments were delayed 20-30 minutes because the salon was running behind, or where Tim was pulled away during my appointment to assist other customers, extending my service time significantly. Despite those inconveniences, I remained patient and continued supporting the business. Additionally, I feel compelled to address a deeper concern regarding how I was treated. Over time, I have observed behavior from this front desk employee that has made me uncomfortable, particularly in how Black customers are spoken to and treated compared to others. During this incident, I noticed that the walk-in customer who was prioritized over my scheduled appointment was a white woman. In my experience, I have consistently observed this employee being far more accommodating, patient, and kind toward white and Asian customers, while Black customers are often rushed, dismissed, spoken down to, or treated as though they are inconveniences. This experience reinforced feelings I have unfortunately had for quite some time. As a loyal customer, it was deeply disappointing to be treated with such disrespect, especially on an important milestone day in my life. Rather than receiving accountability or empathy for a mistake that was not my fault, I was blamed, dismissed, and spoken to rudely. Because of this experience, I will not be returning to this salon. This is how I was left read more

Nails By Vivian - Skin Care Near Me - El Cerrito, California

I don't usually leave reviews like this, but I left feeling pretty uncomfortable after my visit. During my pedicure, the tech used foam toe separators and I asked if they were brand new. She said yes. But toward the end of the service, I noticed she didn't throw them away with the other used items. Instead, she put them back on her cart. What also stood out to me is that all the other used items from my pedicure were dumped into the bowl to be thrown away, but the toe separators were handled differently. My cousin was getting a pedicure next to me and I saw the same thing happen with her service as well. In my case, I even saw my toe separators placed back into the same container with the "new" ones, which confused me since I was told they were brand new. When I brought it up, the response felt a bit defensive and I didn't really get a clear explanation. Someone mentioned the trays get taken to the back, but that still didn't really address why those items were treated differently from everything else. I'm not saying I know for sure what their process is, but based on what I personally saw, it just didn't feel very consistent or sanitary, and I left feeling uneasy about it overall. Update: my cousin's gel started peeling off the next day, so I'm disappointed. read more

Recently went back after i saw their new pedicure on social media. Amazing every time. I always love it here. The service is quick and efficient. Highly recommend if you are in the area. read more

Nails By Vivian - Perfectly done and ready for Christmas. - Skin Care Near Me - El Cerrito, California

I'm very disappointed with the experience my sister and I had at this salon. We chose this place because it had about 4 stars on Yelp, so we expected decent service, but unfortunately that wasn't the case. As soon as my sister sat down, the nail technician turned on the water for me and it was extremely hot. The staff member assisting her didn't seem to have good customer service and barely spoke to my sister--she just jingled the nail color samples in front of her without saying anything. When my technician, Lisa, came over, I immediately told her I wanted a classic pedicure, and she responded "okay, classic." During the service, the leg massage was very rough and uncomfortable rather than relaxing. After we were finished, I noticed I had been charged for a deluxe pedicure, even though I clearly asked for a classic. When we brought it up, several workers began arguing with us and made it seem like it was our fault. After going back and forth, the gentleman at the front desk eventually refunded the difference. However, the situation didn't end there. After we left and were already at Chipotle, the same gentleman followed us outside and told me he forgot to charge me for the gel color and asked if I could Zelle him $15. At that point I told him I was not satisfied with the service and that the mistake was on their end. Overall, the customer service was very unprofessional and the experience was uncomfortable. I was really hoping for a relaxing time with my sister, but instead it turned into a frustrating situation read more

My first and last visit to Nails by Vivian. I'm very unhappy with the quality of service I received. I went for a hard gel fill and deluxe pedicure and I received service that was not up to standard. Poor polish job on my toenails. The lack of buffing and filing left rough jagged edges which resulted in lumpy polish. I went back the same day to have this fixed and when I left my nails looked the same. Poor workmanship. I went to my usual nail shop 6 days later to have my nails and feet completely redone because the work was so unbearable at Nails by Vivian. I would not recommend this nail shop because you will have to go somewhere else to get the work redone as I did. read more

See all

Vivian and her team provide such a unique experience. The Spa is literally like no other nail salon I have ever visited. Vivian and her team care more about my own nails than I do and it's something I appreciate and love so much about the culture they have. I started off doing regular gel manicures and they recommend Gel X which has been a complete game changer for my nails! The ladies at the Salon take your ideas and concerns and turn your vision into a master piece. I found my forever Nail Salon and I can't thank the ladies enough for the wonderful professionalism they provide! My before picture is my own at home manicure read more

See all

Tim is incredibly talented! When I first came to him my nails were not in good condition after years of wearing acrylic. Now after two months of going to Tim faithfully every 2-3 weeks my natural nails are healthy, strong, and beautiful. He always takes his time to let me know how to care for my nails at home. He is very kind and patient. I always just get basic sets with one color but every time I ask him to choose a color for me he literally picks the best colors to go with my vibe and skin tone. The salon itself is always clean and well kept. Vivian is very kind and last time I went she literally let the shop stay open pass my appointment time just so I could still be serviced. It's sad to see other bad reviews because every time I've come here they have given me nothing by exceptional service. I would give this place a try for yourself!! And ask for Tim if you want a great nail tech (: read more

See all

Mom and I have been coming here a couple years now. Always great service. When busy you might wait a bit for your appointment but it's understandable. Management is always friendly and welcoming. Vibe is chill. Very clean. Love that they have 20 pedicure chairs and many well qualified service technicians. Tracy is my favorite for pedicures and Tammy is amazing with nails. I hope yall enjoy it here. read more

Nails By Vivian - Skin Care Near Me - El Cerrito, California

Got a full face wax before a trip. Le was amazing. Did a great job - super conciencious and thourough. I look awesome and I'll definitely be back. read more

I don't write reviews but it's the second time I've been there and had a bad experience. I got a $55 pedicure and the girl was very rough when performing the massage, I didn't say nothing, then when she painted my nails she applied too much and after 4 hours of drying the nail polish at home I put on my shoes and it was ruined. I gave her $20 bill and asked her for $5 back for a $15 tip and she acted like she didn't understand so I asked 3 more times, after I asked for paper flip flops and she said I had to pay $2 I left my sandals in my car so I just needed to get there so I said I didn't want to buy them I just needed to walk 1 minute to my car. She then gave me the $5 back, very disrespectful and bad customer service, plus bad service for a $70 pedi that didn't last a day. read more

I come here often and have brought lots of my friends here even specifically for pedicures. The deluxe with gel is $80 which is on the pricey side, but it does include a lot including a paraffin wax dip leaving my feet smooth and baby soft. I'm fairly introverted, so it's taken me some time to get used to explaining how I want and if I have a specific area I need done. read more

The Good, the Bad, and My Takeaway I've been coming to this nail salon since October and have mostly had positive experiences with talented technicians like Tina and others. Tonight, my pedicure technician was wonderful--kind, attentive, and welcoming. Unfortunately, my manicure experience was very different. When I politely asked the technician if she could test a glitter color over a base coat so I could see the final look, she became visibly annoyed. Her body language and side conversations with a coworker made me uncomfortable, and the reaction felt unnecessary and unprofessional. When I first arrived, I also witnessed an interaction that raised concern. A child told her mother she had asked for a pink French tip, not white. When the mother questioned the technician, the technician stormed from the front of the salon and loudly argued that the child had requested white, stating the other daughter wanted pink. The technician was yelling so loudly that I could hear the entire exchange from across the room. This behavior showed a clear lack of professionalism. Although my technician later apologized and continued the service, the experience had already been affected. My nails came out very thick and clumpy. I was also asked multiple times to pay while still receiving my pedicure, which made me uncomfortable--especially after my trust had already been compromised. Some may wonder why I didn't ask for my nails to be fixed. The reason is simple: I already felt extremely uncomfortable and just wanted to leave. This experience does not reflect Vivian, the owner, who is knowledgeable, welcoming, and genuinely helpful. However, due to this visit, I won't be returning. I came in to relax after a stressful week and left feeling frustrated and upset. I will now be going to another salon to have my nails removed. I hope management addresses professionalism and emotional awareness with staff, as it directly impacts the customer experience. read more

See all

We had such a good time! Great service, nice people. I got dipping powder and loved how it came out. read more

Nails By Vivian - nails with red, french tip, and stars - Skin Care Near Me - El Cerrito, California

Update: I realized I left my CC there and when I called the owner, Vivian, said she would drop off my credit card in an effort (I believe) to attempt to make up for the extremely painful and disappointing experience. I thought well, let me update my poor review once she drops off my cc but that's what I call taking accountability and trying to get into some sort of solution mode. She called me back (AFTER SHE SAW AND COMMENTED ON MY REVIEW) and said she couldn't come drop it off after all and hung up. What a nice touch, huh? Real classy. BE WARNED this place is careless, reckless and tasteless. Initial review from earlier today: Went in as a first time customer hopeful. Cute clean place. Asked for basic, got the deluxe instead and spent $68 that I wasn't expecting. This seems to be due to English barrier. Then I ask for an eyebrow wax. I leave for Hawaii tomorrow for a vacation I've been looking for all year and she literally waxed my entire right brow skin off. Called the main line to speak to the manager Vanessa, she didn't take too much responsibility for this but did say she was going to refund the wax. That doesn't help the pain and the scabbing I will experience during my trip. Horrible experience, you should be cautious. Super disappointed and my skin is raw and stinging. Zero stars read more

Nails By Vivian - From the wax job. Ripped all my skin off. Raw, stinging and scabbing should happen just as I hit the ground for my vacation in Hawaii. - Skin Care Near Me - El Cerrito, California

See all

I used to be a regular customer for years pre-COVID. I stopped coming because as their business grew so did their rudeness towards customers. I never reviewed that experience because I also wanted to be understanding that they had to be dealing with some challenges with the bigger location. I was in the area and after calling a couple different places and them not having availability I decided to call here. I specifically asked if they had time for a soak off and a dip powder manicure. The person who answered said yes and to come by at 6 PM. I showed up about 10 minutes early and told the receptionist what I had called for. She told me to take a seat and wait. After waiting for about 10 minutes, the receptionist approached me and asked me what I was there for, I again told her that I was there for a soak off, and a dip powder manicure. She then asked, "pedicure?" and I said, "no." A couplecouple of minutes later another woman approached me, and once again, I was asked what I was there for, but then I had changedchanged my mind, and I told her that I was there for a soak off, and if they can do a gel manicure. She nodded her head and walked away. I then got approached by a third woman who asked me if I was ready for my pedicure. Up to this point nothing really bother me because I realize they were really busy and maybe even confused. Then, a few minutes later, Vivian (owner) as she was approaching me asked me why I was there for. I again told her what services I wanted, and she replied by saying "a fill?" And I responded "no, I am here for a soak off and a gel manicure." By that time she was right in front of me and grabbed my hand and said, " I asked you if you had gotten your nails done here!" And I replied "no when I called nobody asked me that." With a tone, she proceeded to say, "yes when you called I asked if you've gotten your nails done here!" This bothered me because she was being loud enough for people around us to hear and turn around and also because I knew she was not the one that I had spoken to when I called. 1) Why would I lie about that? Especially since I know some places do not like to do soak offs if the nails were not done there. 2) Isn't the customer always right? Why the need to be right so bad? I quickly remember why I had stopped going there. I got up and I told her, " you never asked me that, and now I remember why I stopped coming here. Thank you anyways and have a good day." as I walked out I realize that half of the salon was staring at us since she kept on getting louder. It blows me away how busy this place is with the awful customer service they have. I will never be coming back! I'm also ready for her to respond to this as I've seen how she responds to other reviews. Refer to my older reviews of them as it showed how satisfied I was before their business grew. read more

i usually go to this place for pedicures but i don't think i'll be returning. i didn't even realize the nail tech who did my pedicure cut a whole piece of my skin. it hurts so bad for the price that their deluxe pedicures i didn't expect this kind of experience read more

Nails By Vivian - loook at that!! - Skin Care Near Me - El Cerrito, California

See all

Kelly, Vy and Tina were so amazing! I loved how sweet and professional everyone was. The wine and music added a nice peaceful touch to my relaxing appointment. read more

I've been here twice, for a full set and then a fill. Both times, the nail techs were a little sloppy. I got the fill two days ago and it's already breaking off, and is filled uneven in certain places, which is ridiculous. And at least a couple of the nails were filed asymmetrically, so they tilt to the side. The fresh set left much to be desired, too. That time, the nail tech was on the phone for part of my appointment. I decided to give them a second chance but wish I hadn't. Huge waste of money. I tipped 20% both times as a courtesy (and because I didn't immediately see the flaws until after I left the shop), and wish I could at least get my tip back!! Guess I should have inspected closer before paying. Lesson learned! read more

I would to thank the staff @nails by Vivian. For always taking good care of me. I've been going to this establishment for over 10 years. And the service is outstanding. read more

Tina is incredible! She's friendly, welcoming, and genuinely passionate about what she does. Her creativity and attention to detail always shine through in every set read more

Nails By Vivian - Skin Care Near Me - El Cerrito, California

Second time I come here I just got today Really but service never came back again never again they don't give you like the quality time. I understand some points, but the lady make my nails she's was very rude and she's doing the job not properly. read more

Nails By Vivian - Skin Care Near Me - El Cerrito, California

I just spent 45 minutes doing NOTHING while getting a pedicure, which felt great! The massage chairs were great. There's plenty of space between clients. Staff are professional, and prices are fair. I've only gotten basic pedicures here and been satisfied each time. My teen daughter came with me once and was put-off because the woman doing her manicure dismissed the order of colors she request because she felt it was better another way. She didn't insist, so left annoyed. The salon itself is nicely designed with a modern gray aesthetic with plenty of natural light. There were a few holes in the floor and a mix of warm and cool LED lights (just a personal annoyance of mine) but it's a bustling business and I'm sure there are a million things that need to be handled. In previous visits, the nail color selection seemed better stocked. I couldn't find the periwinkle color I was looking for today, but found a pretty plum instead. I'm not a fan that only cash or Venmo tips are accepted. I can't help but think that some of the staff may end up getting stiffed because of that. This is where I'll keep coming when my toes need some care. And one of these days I'll get a manicure, and insist on my color selection read more

Nails By Vivian - Basic pedi - Skin Care Near Me - El Cerrito, California

Very underwhelming. I didn't make an appointment but called to see if they had space. Someone was ready as soon as I walked in which was nice. But the overall experience was very lackluster. It felt very hurried and they were missing so many colors. They did a really bad job with my basic gel nails . Cuticles were messy and not all done and the nails were crooked. I could have done a better job myself. I went in with high expectations due to the positive reviews but walked out very disappointed. read more

I FOUND IT! I FOUND IT! I FOUND IT! Today was my second time visiting nails by Vivian. The first time was an emergency on 11/5/2025. After another nail tech canceled my appointment. Which was the day before my birthday hours before I was to fly out to Palm Springs. I came to the salon as a walk-in. Ms. Lien was the technician that serviced me that day. SHE IS AMAZING! Her attention to detail is unmatched. Her work is consistent yet durable! I went to Psalm Springs completely satisfied with a beautiful timeless pink and white full set. Today I made an appointment, being that I went way beyond a traditional fill time line. I asked for Ms. Lien. My appointment was at 9am. I originally booked the appointment for just a fill. I got there on time, met by Ms. Lien. She got straight to work. She is HIGHLY professional, kind, and considerate. During our appointment I had a tickle in my throat. Ms Lien offered water, then produced, and provided me with a cold bottled water. Ms Lien considered my needs even further, when she went further by offering me a cough drop. Above and beyond service. She offered kindness. Which I so gratefully accepted. I changed from the pink and white set to a pretty purple for a Christmas party. I then decided to ask Ms. Lien if there was time for a pedicure. Not wavering Ms. Lien stated that yes there was time and she would be the technician for that as well. I so appreciate her willingness to accommodate my last minute change. I went with the deluxe pedicure with Jasmine bath bomb, hot towels, scrub, massage and wax! It is worth every penny! Ms. Lien was so gracious about every request. Her attention to detail did not lack or slack on my feet. The lower leg and foot massage was a TRUE massage, she was not timid nor did she rush. I left at 11am with new hands and new feet! THANK YOU Ms. Lien I FOUND my new nail salon and my new technician. I'm excited to try some of the other services the Spa offers. read more

I visited this nail salon today, and I have to say, I left feeling pretty frustrated. I specifically requested a gel x overlay or a hard gel overlay, along with a gel polish for my pedicure. However, while I was getting my pedicure, they started working on my nails, which made it really hard for me to relax and focus on either treatment. To make matters worse, the technician ended up doing a gel polish instead of the gel x that I asked for. When I pointed this out, she seemed annoyed, and got the girl at the front. she insisted that I had said gel polish - which I hadn't. I explained that I wanted the hard gel because my natural nails are thin, she just mentioned it would take longer. With a wedding this weekend, today was my only chance to get my nails done, so I reluctantly agreed. While I do appreciate the final result - the shape of my nails is great - I was really disappointed with the application of the French tip. I noticed that the white didn't cover the entire clear tip of my nail, which was quite noticeable. I brought this up to the technician, and she only fixed my thumb before finishing up. So I figured it was just the thumb till I got in the car. This isn't the first time I've had issues here. During my first visit, there was a similar miscommunication, and the owner had to step in. The second time, I had a solid color done by the owner, and that turned out great. But this experience has left me annoyed. So 2 out For $128, I expected a better experience, especially when it comes to communication. I appreciate them trying to fix the problem but i just wish I left feeling absolutely happy about them. I'm debating I'll go back. read more

Nails By Vivian - Skin Care Near Me - El Cerrito, California

See all

I wanted to give this place a 5 but I have mixed feelings. My pedicure was amazing thanks to the lady who did it. It was relaxing and she really took her time to make me feel valued as a customer. I just wished the chair WORKED because I often look forward to getting a mini back massage when getting my feet done. UPDATE: before paying and waiting for my nails to dry then the chair was fixed for me to get a chair massage. As far as my nails go I feel eeehh.... The lady who did them didn't put too much consideration into my overall feeling of wants/desires. I intended on having them much shorter for a more natural look, instead she made them the length she thought would look best. On top of my DISLIKE of the length they are all different shapes. For a grand total of $109 (including my pedi) I could've gotten a regular mani instead of the dip I wonder if I can file them when I get home without messing up the dip PRO: the salon is really gorgeous and offer facials , brows and lash services read more

Nails By Vivian - Ceiling - Skin Care Near Me - El Cerrito, California

Reading is fundamental ** Leadership starts at that top! Black/Latina/White/Asian Women-of all ages and race ...do yourself a service...and read into what customers have said about the owner "Vivian" and her total lack of integrity, care, and professionalism in how she runs her business. So many reviews stating how horrible service is and how rude she is and when she is confronted about it, she pacifies you with a $5 discount. Why do we support bad businesses and business owners like this in our communities? If the owner conducts herself like this how do you you think it impacts the rest of the staff!? I empathize with the staff who need to work here to feed their families and I feel sorry for the women who spend their hard earned money here to be treated the way they do. read more

Amazing experience! Tine did a full set for me based on a picture and she was wonderful! Very friendly atmosphere and service! read more

Nails By Vivian - Skin Care Near Me - El Cerrito, California

i made an appointment in based on a super recommendation from a loyal customer and her family. Gel powder natural nails and gel pedicure. No scrubbing of my nails, soaking of my hands, pushing back and trimming of cuticles. The young man sat in his chair and made me cross my hands over my body. Left all sorts of polish on my fingers and under my nails. At the end he put a drop of oil on each finger and said "go wash your hands", never bothering to rub it in. ($55) Woman who did my pedicure did not scrub my feet, wrap my legs, or oil anything. ($45) When I asked to look at the services menu, they said the prices had changed, which I said was fine. But when I looked at what each service was supposed to include, that's when I knew them were scamming me. Upon paying my bill, I told reception about these issues, he said he was sorry. I was given a $5 discount. Make sure you know exactly what is included when you order a service. This was done today, and this is what it looks like 2 hours later. read more

See all

This place is huge. They do a pretty good job. My only pet peeve is that when I went to pay, the lady asked me cash or card and I said card. Then I paid and there was no option to leave a tip which sucks. And also you get a discount if you pay with cash, but she didn't let me know. I didn't bring cash for a tip and if I had known, I would also have gotten a discount. Not sure why they don't tell you that before you pay... read more

Got a manicure yesterday, it looks like this today. Other hand looks similar - only 4 nails have full polish. Very poor quality. read more

Nails By Vivian - Manicure - Skin Care Near Me - El Cerrito, California

I don't usually go to get my nails done but I wanted to treat myself because I am going on a trip with my boyfriend soon, so I figured why not. This is my second time ever coming to the nail salon my first time was a few years ago when I was in high school and I got acrylic nails this time around I decided to keep it simple and get My natural nails done instead since they have been growing out. I wanted to keep the design simple, clean and classic after looking at many different nail salons I decided that I would come back to this one not only because of the price but because I had been here one time before. On the website it says that a manicure pedicure is $50 starting, which I felt was a great price for both. I went after work in the evening, and I was able to book an appointment immediately and as soon as I came into the establishment, I was immediately seated and assigned two people, one to work on my feet and one for my hands. Both ladies were very nice I could not really read their names on the receipt (I should've asked them), but they were both great. I got gel on my feet and hands with a single flower design nail on each hand (as you can see). I was in the chair for about an hour. The lady who did my feet was amazing. The massage was great. She scrubbed my calves as well and cut cuticles to perfection. Both ladies were amazing. I love my nails! I will not be showing a picture of my feet unless someone wants to pay me lol, but my toes are just purple gel. I will be back again! The total for both came out to $65 even. read more

See all