If you like waiting, this is the place to come. Two-hour wait to drop off the car for service and…read morewait for the shuttle. Once the car's simple service was completed and ready to goI waited 20 minutes for them to bring it up from the back. But not before asking for the second time. Somehow, they've forgotten, even though I had just been there and signed off on the paperwork for pick up. And how long did it take to replace a broken side mirror and a splatter guard, you ask? Over two weeks. I kid you not. Pack a lunch and possibly an overnight bag if you're having service done here. Giving them an extra star for their polite attitude.

Absolutely the worst. They broke my cargo box during an oil change. I had to go get another one…read moremyself. Returned for them to install the new one and they scratched my exterior door, lost the second key and installed the box backwards (even with the instruction book). Then they tried to deny it all. The service manager said the instructions were 'confusing', (I guess if you have a 3rd grade reading level) that there was no 2nd key and that they didn't do the damage to my car. I'm surprised they didn't deny destroying the cargo box. Gaslighting & lying- 5 stars. Never again and will never buy a Honda again either.

If you value your time, money, and basic respect, do yourself a favor and stay far away from this…read moredealership. If I could give this place zero stars, I would. A dishonest business that preys on naive elderly people to get every penny out of them! FOUR months of no title or plates even though I paid for my car in full. You've been warned.

Dave Coito gave me a great experience. He's not your normal boring dealership man. Instead he's a…read moreman with personality and jokes. He made my experience easy, fun and very affordable if you go here I recommend working with Dave Coito. Ps a true brother in Christ:)

One of the reasons I continue to go back to Spencer's Automotive is because they have always been…read morehonest with me and integrity is important. They could have easily sold me on replacing my timing chain, gears and all the parts that it takes to rebuild that area but instead I was advised that it would be best to have the transmission checked out first before spending $2500 to $3000 with them. The car is only worth about $5000 so it wouldn't be worth spending all that money on it to then have the transmission break down on me and I would have to spend another 4-5K. Thank you for honesty!

Great people here. Very honest and take their time out to talk to you about any issues. I'm a lifer…read moreand will definitely recommend them to others!

We sold our truck to Chico vw and it was the best experience! they were very professional and…read morefriendly. They accommodate our toddler while we were doing paperwork. I would definitely buy a vehicle here. it was the best experience I have had at a local dealership.

Hands down one of the best car-buying experiences I've had! Mike, Mark, and Symmony were so…read morepatient, kind, and genuinely listened to us. You can tell they enjoy helping their customers and making everything easy and stress-free. We drove off in our new 2026 VW Tiguan SE, and it's beautifulexactly what we wanted! New management really shows!! The team was welcoming, professional, listens to their customers and focused on making the whole experience enjoyable. If you're looking for a Volkswagen or any new car, this is definitely the place to go!

Have had excellent service here since 2006! They have friendly staff, prompt service and quality…read morecare!

Absolutely shit customer service…read more I asked for a pre inspection report for a pre owned 2008 Toyota matrix, apparently that's not something that can be emailed or sent photos of. I was told I'd have to drive to the dealer in person to request this?? What are we living in the stone ages... other dealerships have zero issue with this request but this dealer on the other hand can't be bothered. Apparently they are the best rated Toyota dealer in all of CA.. or do that's what Jodie claimed.. laughable considering the yelp and google ratings for this dealer. Take your business elsewhere, this place is not for the people! Check my photos, I'm providing receipts

Made an appointment over the phone to get my rear struts changed. They had a leak and since my car…read moreis still under warranty went ahead and had them changed. Also a reoccurring problem with the right passenger door lock. Changing this too and it's also covered by warranty. My appointment was for 8:30am on a Friday. Both service advisors were very attentive to customers today. Got my car right in. I usually wait for my car and this dealership has such a great waiting area - great music t

They have limited availability and the ONLY person who could help works Thursdays and Fridays and…read more2.5hours on Wednesdays only.

I had an oil change done and a small recall repaired. The…read moreservice took about 3 1/2 hours while I waited. The staff was friendly and professional, and the waiting area was comfortable. I would return for future service.

I have a prior experience with Wittmeier where I felt completely talked over and disrespected by…read morethe sales agent who approached me, the car buyer, to only make eye contact and conversation with my husband. I went back after YEARS of hoping there'd be some staff turnover and change with the times, today. Turns out: nope! It is the same awful, customer "service" I remember from years ago with new, young males. I asked my husband to stay in the car with our daughter and exited our vehicle to chat with the man who walked up to the car. I quickly and simply explained what I was looking for in a new vehicle and his responses were literally, "nah, we don't have anything like that. Maybe the... *insert sports car that was the polar opposite of my request* but otherwise, you're out of luck." No attempt at seeking more information from me to help me find something more appropriate. Once again, I was met with instant denial, rudeness, and incompetence. I don't love writing bad reviews but this place is just the worst kind of business. I would rather ride my bicycle across the states than buy a car from these tools. Yikes! They've proved their company practices are built on misogyny and rudeness for years, now. Go literally anywhere else. It's not worth the awful experience, I promise.

I recently had my truck smogged here and my experience could not have been better. The guy that met…read moreme at the counter was a really nice guy and it wasn't until later that I found out he is the owner. The process was really simple & I was in and out in less than an hour. Will 100% go here again.

I am deeply disappointed in their staff. I was taking my car into them for years and loved how kind…read moreand upfront they were. Or so I thought. My last appointment with them before I moved out of Chico, they failed to inform me that my suspension is in really poor shape and in need of repair. I only received news of this when I went to a different repair shop in San Jose and the owner told me that it was extremely dangerous that I had been driving around like that. It was not okay for their staff to withhold such crucial information from me and now it is going to cost me thousands of dollars to repair. It is out of the kindness in my heart that I give them at least two stars, otherwise I would have given them one.

I had a great experience with this dealer, especially working with Bernie. I would highly recommend…read morethem whether you're looking to purchase a car or consign one for sale. I live a couple of hours away, but Bernie was very accommodating with my schedule and made the whole process easy. I purchased a classic car from them, and everything Bernie described was exactly as represented -- honestly, the car exceeded my expectations. I'm extremely happy with both the deal and the overall experience. Thanks again, Bernie!

These guys are great. They posted an f150 king ranch over the weekend. I called them first thing…read moreMonday morning and let them know I would come down and pay cash during the week. I live in Auburn, CA and work in Sacramento. I wasn't sure what day I would be able to get down there. Tod knew I was serious about purchasing the vehicle and held it for me on my word. I was up there, check in hand, three days later. I could not be happier with the truck or the service I received at New Autos Inc. if they have a vehicle you are interested in, give them a call. You will not be disappointed.

I bought my 2013 VW Passat at the of February 2020. It was marked "As Is". Though I don't remember…read morewho sold me the car, he was not pushy or hovering. I have done the basic maintenance on it and had one major repair in March 2025. The only major work I've had done was an oil leak that is common for this car. There were minor issues that would have required going to a VW dealer Repair, like resetting the computer. They helped me to get good financing close to what my credit union was offering, but just a little bit better. I just paid it off and it still runs beautifully. When I use the key fob to lock/unlock the doors, it doesn't make the noise that most cars do. I actually like it just the way it is. Thank you for the good deal.

BUYER BEWARE. Sells Lemons and broken cars. I bought my…read moreHonda CRV from here and it has given me nothing but problems, I ended up having to pour thousands of dollars into fixing it after buying it. Overpriced and untrustworthy. Do NOT come here or buy anything here. No matter how nice his deals sounds.