I just had my car towed from my house to Mario's Automotive and my car was picked up by Phillip. Phillip was quick, efficient, beyond friendly, and they got to my house to tow REALLY fast. Service like this is why I keep AAA Insurance. Truly after a stressful event of a car breakdown, having a tow truck driver make the process quick and easy, makes all the difference in the world. I know something went down back in 2020 with someone's groceries, but it appears that whoever was in charge then, isn't in charge now. I would absolutely trust their Towing department with any vehicle of mine. read more

This is a follow up to my previous negative review regarding the loss of my money/card clip, and my belief that it had been taken by the driver Greg. It was found and is now being returned intact. At this point I have no reason to believe driver Greg had anything to do with this and I retract my statements regarding this in my previous review. I apologize for believing he was involved. While his mgr Dan certainly could have been more helpful in listening to my complaint, and how rudely I was treated on the phone. I'm happy with the resolution, and will call the AAA representative to inform them of the outcome. The actual towing service driver Greg provided was excellent. He knew what he was doing and did it quickly. Again, I apologize to driver Dan for believing he was involved. read more

SCAMMERS! LIARS! STAY AWAY! They deserve ZERO stars! Placed a AAA call and they wanted me to pay cash and don't go with AAA. They lied to AAA so I wouldn't qualify for AAA's tow under my membership. I called AAA to clarify and they sent a different company that provided a great service! Be aware! Horrible people money hungry... read more

We've had AAA for years. YESTERDAY 12/14 we had to wait 2 hours, for a tow. Come on CHUCK. Pay folks well - give them bonues and such through out the year and you won't have just 2 folks show up one day. COVID. no COVID is the a different FLY strain that's it. Stay home as soon as you feel like you're not well -- REST, fluids - VIT C and boost ones immune system. 3 days give or take how good I was doing before it hits me. This is a horrible way to run a service in a town this size. Please look into this, thank you. (Your guys/gals) are always courteous and knowledgeable. I don't want this to ruin these many years. I hope I don't (AND others) won't have to in the future. Thanks again, Liz and Gene read more

Omar went out of his way to accommodate my needs. we were in an area with no phone service with no way of verifying my AAA membership or even that my credit card was good. He put my car on the flatbed like a professional at their normal cash rates which were going to be over $300. He then drove until we had phone service. I verified my AAA membership and we switched to the AAA rates and he took my credit card info for $180. overall, he did everything he could to accommodate all of my needs, and did so with a smile and great attitude. I would use this company again and request Omar if the need came up again. read more

A shout out of thanks for being so fast to help me. Thanks, Jake, for the smile, good customer service, and making sure that my door and seat belt still worked. With 3 hungry kiddos, you're my hero today!! read more

I have a spare and all the necessary tools..but I also have a AAA roadside assistance, so I called to have my spare put on due to 3 nails in my tire...the tow truck driver sent by AAA showed up with a flatbed and upset because he didn't want to change the tire and he also had no clue how to change a tire on a 4runner...(no idea how to use pulley to drop tire which many cars have, even mini vans....and told me it would be ok if I drive around with 3 nails in my tire due to his lack of knowledge on changing a tire. He then lied about my car missing parts to drop tire down..which is a flat out lie. In my opinion - suggesting I drive around with 3 nails in my tire (no less on a Sunday when all tire shops are closed) all while I have a brand new full size SPARE TIRE, is definitely negligence by this Company and their employee. Glad this didn't happen to one of my daughters. read more

The best tow I've ever had! Well actually, the tow never happened... My vehicle was disabled and I called for a tow with my young son waiting with me. Daniel from CPT realized I was close to their office and, long before a truck could get to us, walked over and fixed my truck! Thank you again, Daniel! read more

Never had to wait longer than 15 minutes for a driver to show up always excellent service.

These guys are so unreasonable and impossible to work with. My vehicle was stolen while I was out-of-state and they wouldn't let the other person on the title of my vehicle pay the fees to get it out. They were so incredibly rude and made it so difficult to get my vehicle back so they could rack up the daily fees, or just hope I wouldn't pay them so they could just keep my vehicle. Wish I could give negative stars. read more

I called early and they had a guy on stand by ready to go. Monday they had a longer wait time so I planned it for Tuesday morning. Here in 15 minutes and did a great job. $65 was the best deal in town. read more

I had tow truck come to tow my car to mechanics, thinking I had major issues going on, turned out it was my battery. Jim was the nicest guy ever, and saved me a trip to mechanics! And saved me money, Thank you Jim so very much, your sense of humor made my day!!! read more

5 stars, well-earned by driver Poli M. He made a very bad situation so much easier for us. Our car has been sitting in Paradise since the Camp Fire on November 8, 2018. We lost our house and everything else on that day and, by some random miracle, this car survived, even though everything around it was burned to the ground. Our Mustang was in the shop when the fire happened and it wasn't running. It took us almost 6 months to get a new home and a place to move the car to. Now relocated to Redding, we had to tow the car 90 miles. None of the other AAA trucks wanted the job, but, Patterson's took and and showed it quickly, brought the car to our new place and delivered to the exact spot we needed it. He did it with a great attitude, was friendly, kind and understanding. Our poor car is trashed from the water damage it incurred due to rain, ice, snow and fire, but at least it's home. read more

Fast, knowledgeable and efficient in the many years I have had Chuck Paterson Towing to never fail me no matter the circumstance. I have yet to find their towing service employees to be rude or curt. They have always given me the extra courtesies to ensure I am satisfied with their service. Today once again, Poli Martinez went the extra mile. Thank you all for your exemplary service. Danielle Cossu-Ferrara read more

If I could give a negative rating it would go to this company. Rude, unprofessional and left me stranded in the middle of the highway for two hours. Don't waste your time with this company read more

AAA sent a Patterson truck to move my BMW from my home to Costco tire center. The first thing the driver said to me was pretty rude. He'd parked in front of my house for about 3 minutes and when I walked out to greet him, he said, "I was just about to leave!" That was tolerable; I don't expect to get a warm and fuzzy driver. The car was towed to Costco for new tires, and the driver brought the key to drop off both the car and key at Costco. Later when I went to Costco to set stuff up, they couldn't find my key, so I had to go home and it was already past 8pm. I was about to call Patterson Towing but Costco then called me to tell me that the Patterson driver had given the key to a NON-employee (another delivery driver) who had been kind enough to bring the key to their desk. By that time it was too late to return to Costco to place my tire order, so I had to return the next day on an additional trip. I have informed AAA as well. read more

they sent Victoria to pick up my car and she didn't know how to lift my car on the flatbed so she left me stranded on the highway she then put in her notes that my car is not able to be towed by any tow trucks and They wouldn't send anybody else out to try and tow me even tho they have towed my car to a shop last month with no problems what so ever horrible service next time hire someone that knows what they are doing read more

I'm going to do everything I can to make sure you guys are taken off the list of AAA providers. Thursday December 3rd 20/20 at 4:43 p.m. I called AAA for a tow and to bring me some gas. I was informed by the girl that answered the phone it would be 15 to 20 minutes he was on his way. After waiting for 30 minutes or so, I called back. The girl was extremely rude and snotty, the only thing she would say is your drivers en Route your drivers en route. So another 10 minutes goes by now it's been about 40 minutes total oh, and I see a tow truck drive by turn around at the next intersection, and drive right past me. The tracking on AAA said my driver was arriving. So I called the office again to try to tell the girl who was rude as usual oh, that I think the driver just passed me by twice, once again all she could do is speak over the top of me not listening at all repeating without taking a breath or stopping to hear what I had to say, your driver is en route your driver is en route your driver is in route. Bye now I've been out here over an hour it's freezing cold my battery on my phone is dying, I'm really pissed. So I call back oh, I beg her please don't hang up on me please listen, once again all she can say is your drivers en route. I cannot tell you how pissed off I was. Finally after over an hour has gone by some raggedy old dude shows up with a gas can oh, but cannot tow my car, it seems he wasn't told I would need a tow truck. So he tells me he's going to go back to the office and send someone with a tow truck he does not know how long it will be. So I wait and I wait and I wait. Nothing now we're going on 1 and 1/2 hours since I called for a tow truck. I called back Chuck Patterson they won't answer their phone. So I called AAA they take another 40 minutes to call me back to tell me that they won't be giving me a tow because Chuck Patterson will not tow my car and I have no one else in the area to do it. So now it's been two and a half hours it's cold it's dark my phone is almost dead and they're telling me I need to call a private tow oh, I have no way to call a private tow. So between Chuck Patterson and AAA I was stuck on the side of Cohasset Road for 3 + 1/2 hours eventually having to call my husband to come get me who by the way it was at work. Chuck Patterson Towing doesn't give a crap about anyone and their girl on the phone has got to be the most incompetent rude person I've ever ever seen. Never ever use them for a tow strap your car to your back and walk at home before you call these assholes. I'll be making a personal trip to their office let them know exactly how I feel. Don't ever use these incompetent boobs read more

This morning my car broke down on the side of the highway. I called AAA and they dispatched Chuck Patterson. Big rigs flying past, dark, cold and the driver Edwin, refused to tow my car unless I gave him cash. My registration was up Sep. It is October 12th and I am waiting for the sticker to come in the mail from DMV. He spent less than 5 min outside before he took off leaving me behind. I'm a grown adult but what if this was my daughter. This is the absolute worst service I have ever received. And to top it off when I called to talk to the supervisor he defended his employee. He just get a cut of Edwins cash calls. read more

My friend and I needed to get her car towed. I will say the only good thing about my experiment was that the tow truck was at my location within 5 minutes, everything after that was the worst experiment I have ever had. When Ryan (the driver) got out he told me I requested a tire repair when I knew for a fact I requested a tow. He then proceeded to tell me he cannot tow the vehicle because the tags are expired even though my friend had a California LEGAL registration in her window that the dealership my friend bought it from a month ago put in there, so LEGALLY her tags and registration were current. He argued with me over and over again that even with the current registration he could not tow the car due to no tags on the plate, I work at the dealership my friend bought the car from so I know the legal rules when it comes to registration and the tags. Ryan was extremely rude and snotty towards me. I finally got fed up with his attitude I told him he can go ahead and leave and I will take my money somewhere else. Unless it I am in a very unsafe area I will never use Chuck Patterson towing again. read more

I had my pickup towed from Chico on 5/8/2019 to a repair facility in Paradise and while a vehicle that doesn't run is never a pleasant experience my tow experience was more than I expected. My tow driver Poli Martinez was curtious,cautious and professional in every way. I tip my hat to Poli for making a stressful situation a little better. Thanks Again Poli. Quentin M. Magalia Ca. read more

100% the best towing service. They got to me within 15 minutes of my call, After being traumatized in the incident that my car had caught on fire, Jeremiah who towed me was very considerate and professional. More people should follow his example of professionalism. Thank you! read more

These guys are great! I've used them a few times now and are really pleased with their service and pricing.

On 4/10, after driving 500 miles I got a flat and when I dispatch service via AAA and was told the typical 40 minute wait, I was shocked when Chuck's towing showed up in 5 minutes and then another 5 minutes had my spare put on. Excellent service during a stressful time. read more

I had two AAA towing experiences in less than 24 hours. The driver was Poli Martinez. His service and kindness were absolutely wonderful

DO NOT USE THIS TOWING COMPANY!!!!!! They were very unprofessional, rude, and not understanding of their customer's situation at all. The woman who worked the front desk (Sydney) was very rude and didn't care to listen to anything I said. Working at a tow company or in any work place, you should be a little more understanding of your customers and their situation even if you disagree. I will never use their tow company or any other "Chuck Patterson" company again. And neither should you! They costed me not only an extreme amount of money for a student, but also a whole lot of extra stress. ZERO STARS!!!! read more

Poli was amazing! So fast, professional and towed me where I needed to go! I was totally satisfied. Highly recommend and will use again if needed! read more

Wow, Travis Twyman was such a big help and so polite. I was so thankful that he helped me with my car. Mr. Patterson you are lucky to have such a nice young man working for you. read more

John's help was very valuable. He's an expert at his trade. Overall great experience.

very prompt service and very personable and professional service from Terry - I think some of the other reviews are for Patterson Toyota or something rather than this AAA contracted towing service - I can not answer for the lady at the front desk as I had no contac twith her and again, serice was prompt, professional, and Terry was a very personable professional who took time to explain what he was doing and why for my starting problem. read more