The manager Sean promptly provided a free diagnosis and recommended a wheel alignment at a…read morethird-party shop around the corner for my 2021 Jeep Wrangler Strongly recommend this auto shop

Unbelievably kind! Honest and high fives on thier humanity! Customer service like I have never seen…read morebefore!!!!

An unparalleled experience. Unicorn service. Can I give 6-stars? Honestly, read this…read more.. Day 1, Saturday, of a four week road trip, we drove from SoCal to Pleasanton, CA and heard a clicking sound coming from the rear end once we were off the freeway and could hear again. Since we were picking up our caravan partner and heading north, we needed to find a mechanic in NorCal, along our route and nearby. We used the VanAlert app (must have!) and found Westy World in Chico. I called the number (Saturday, remember?) to leave a hopeful message that they may be able to squeeze us in on Monday for a look-see. I couldn't leave a message because Brian answered! As we discussed the issue, Brian offered to stop-by Pleasanton on SUNDAY, after a nearby Van drop-off. We met at a roadside parking lot and Brian crawled under the van to find and definitively diagnose a broken axel. If this was the end of the story, I am sure you would agree that this is a once in a lifetime automotive and humanitarian experience. It has had such a profound impact on us that we use it as the measure of the Golden Rule - we try to treat others the way Brian treated us. But the story goes on. From the parking lot Brian rallied his team back in Chico to set up an appointment on Monday to repair our axel. We are pretty sure that Westy World was not keeping a time slot open for that Monday to address our emergency. So all the other projects must have been put on hold to make our emergency their emergency. As we agreed in the parking lot on Sunday, we covered the time and expense for Kyle to DRIVE FROM CHICO TO REDDING AND BACK on Monday morning to pick up the replacement axel. When we rolled into Chico Kyle jacked up our '87 GL and completed the repair before we could finish out lunch. Everyone was mellow, untroubled, kind and very knowledgeable. What a great mindset to calm us in our moment of flexing. After our trip we checked in with our local mechanic, who verified two things: the parts used (from Burley Motosports) were the best available, and Westy World charged us as though this was a regularly scheduled appointment - no emergency premium! It is an honor to have had this experience and to have Kyle and Brian in our world. Thank you both and everyone else at Westy World that was affected by our incursion.

Brian, may not remember me, but I remember him. His quick response to my desperate inquiry…read moreregarding my Ford E-350 in desperate need of exhaust manifold gaskets, and quoted price was much appreciated. Though it never came to fruition as someone wanted to buy it from me, I wish now I had not sold it.I wanted so bad to make a custom designed Van Life vehicle. But, guess it wasn't to be. But I have another project that needs a mechanic like Brian. Reviews are top notch, so here we go...

Jeff is just as knowledgeable & experienced as any auto mechanic shop, but he is straightforward…read moreand helpful, and works with a strong moral compass. Most auto shops have to pay at least a dozen employees and pay rent so they jack up their prices or offer services that don't really need to be done. It's just business. But thankfully Jeff doesn't run like these places. He took care of my car's needs efficiently and at a fair price. My fiancé and I are so happy we found our auto mechanic! As far as the negative reviews go, they are unfortunate, but they're also years old... it's absolutely apparent he took them to heart and adjusted himself for the betterment of his business.

Jeff is quality!!! He knows his cars (old and new), gets to work and gets the job done. Great…read morework ethic, arrives on time and makes sure one understands the work that needs to get done to fix the issue. I've found my forever mechanic.

Brought my truck in for an AC system fill. The team pointed out a few issues I didn't resolve and…read morefixed them. Definitely caught my mistake and really appreciate the workmanship, speed, skill, and great value. Strong recommendations based on my experience. Great Job Jose!

Simply.. this is the most honest and knowledgeable mechanic in our area. Prices are competitive to…read moreany shop out there.

Service , was the best thing!! Spoke intellectually to me ,…read morei made decision . With extraparts sent withme

I argued with the receptionist trying to tell her that my car does not have a power steering pump…read moreit electric steering they still insisted I was wrong had to go to ford motor company they were right on top of it dirks auto u need to upgrade ur computer system or ur help

Joe's response to my request was fast, professional, and informative. I didn't use Joe's this time…read morebut I will call him next time

The worst....my wife scheduled him twice. He came out to a small Repair never followed up never…read morecame back to do the additional repairs we needed done said he was coming three times. We waited for him did not show up. Completely wasted our time I would've paid someone more who has reliability integrity. This guy is only concerned with his own schedule and his mismanagement of it. Totally inconsiderate.

We take multiple vehicles to Darren and I've never trusted a mechanic this much. All of the work…read morethat they've done if there's ever been an issue with it that's not your fault they will fix it and make it right. Also I highly recommend getting an inspection done with them, they give you a comprehensive list with pictures. Overall this is the best price from honest hard working professionals.

Do not go here unless you want to waste your money. They are liars and charged us $95 to just flip…read morea switch. They lied to us about the price of just "looking" at our van. $200 to just look at it! We told them do nothing unless it's covered under warranty. Now they saw looking at the van and flipping a switch is t covered under warranty. We went in there trusting them and instead they stole our money. I am writing this to those you are on a tight budget and can't afford mechanics that rip you off

**Bait-and-Switch Pricing & Broken Promises--Women Beware**…read more **Review:** I initially had a positive impression of Big O Tires in Oroville, CA--the staff was friendly and courteous. However, that goodwill vanished when I was hit with a blatant price hike at checkout. I was quoted **$145.99 per tire** (for a set of four) but was charged **$168.49 per tire** when it came time to pay--a $22.50 **per-tire increase** with no explanation. For context: - **Pep Boys** sells the same tires for **$105 each** (but I couldn't wait due to a flat). - **Walmart** priced them at **$145**, which seemed fair--until Big O Tires quietly inflated the cost. The next day, I returned to question the charge. Instead of resolving it, they took my phone number, promised to call, and **never followed up**. This confirms a pattern of dishonesty: first overcharging, then ignoring complaints. This feels like a **predatory practice**, and I suspect gender played a role. While I observed male customers receiving transparent pricing, my final bill was jacked up without justification. If you're a woman getting service here, **demand the quoted price in writing** and scrutinize your invoice--because they won't make it right afterward. I've attached receipts and the original quote as proof. Shame on Big O Tires for exploiting customers who trust them. **Women in Oroville: take your business elsewhere.**

they caused my truck to burn down then took no responsibility has dragged me through 6 months of bs…read morethey are terrible and I have proof that 200 other ppl think so also! DO NOT USE THEM EVER!

I had the oil plug fall out of my pan. Joe's was suggested by the tow truck driver. They got me…read morein, had the part there in under an hour, and me back on the road quicker than I thought was possible. They got me out of a bind quickly. I had a great experience.

I've been using Joe's auto now for many years, Matt, Joe, and Fabian treat me like family, they…read morelisten to and tolerate my opinions lol. Many times they have only charged me a nuisance fee or even no fee for minor things I just couldn't figure out or do myself. They don't lie or deceive me about things to get business, or cheat me on the parts or bill. Sometimes it costs a lot to fix something, but good work isn't cheap and cheap work isn't good and they stand by their work and warranties. I am grateful that I have a place, and a team, I can take my car to and not have to worry. My sincere thanks to the team at Joe's Auto.