The manager Sean promptly provided a free diagnosis and recommended a wheel alignment at a…read morethird-party shop around the corner for my 2021 Jeep Wrangler Strongly recommend this auto shop

Unbelievably kind! Honest and high fives on thier humanity! Customer service like I have never seen…read morebefore!!!!

I had the oil plug fall out of my pan. Joe's was suggested by the tow truck driver. They got me…read morein, had the part there in under an hour, and me back on the road quicker than I thought was possible. They got me out of a bind quickly. I had a great experience.

I've been using Joe's auto now for many years, Matt, Joe, and Fabian treat me like family, they…read morelisten to and tolerate my opinions lol. Many times they have only charged me a nuisance fee or even no fee for minor things I just couldn't figure out or do myself. They don't lie or deceive me about things to get business, or cheat me on the parts or bill. Sometimes it costs a lot to fix something, but good work isn't cheap and cheap work isn't good and they stand by their work and warranties. I am grateful that I have a place, and a team, I can take my car to and not have to worry. My sincere thanks to the team at Joe's Auto.

Jeff is just as knowledgeable & experienced as any auto mechanic shop, but he is straightforward…read moreand helpful, and works with a strong moral compass. Most auto shops have to pay at least a dozen employees and pay rent so they jack up their prices or offer services that don't really need to be done. It's just business. But thankfully Jeff doesn't run like these places. He took care of my car's needs efficiently and at a fair price. My fiancé and I are so happy we found our auto mechanic! As far as the negative reviews go, they are unfortunate, but they're also years old... it's absolutely apparent he took them to heart and adjusted himself for the betterment of his business.

Jeff is quality!!! He knows his cars (old and new), gets to work and gets the job done. Great…read morework ethic, arrives on time and makes sure one understands the work that needs to get done to fix the issue. I've found my forever mechanic.

Joe and Luis were so kind and helpful today! I would highly recommend them. They are friendly and…read morehonest and fixed my issue the same day. Go see these guys!

Great place, he does a great job and much cheaper than dealerships. Will always go backread more

Service , was the best thing!! Spoke intellectually to me ,…read morei made decision . With extraparts sent withme

I argued with the receptionist trying to tell her that my car does not have a power steering pump…read moreit electric steering they still insisted I was wrong had to go to ford motor company they were right on top of it dirks auto u need to upgrade ur computer system or ur help

Sam, the mechanic, worked on my VW Beetle recently, and he did an outstanding job. He was very…read morethorough and it was easy to understand his explanation of the problem my car was having. He repaired it without doing anything extra; he did just what I wanted him to do. He diagnosed and replaced a vacuum hose on the turbo, and it now drives better than it has in years! I highly recommend this shop, especially Sam. Great work!

they overcharged me for a battery i told them i didn't need, $300. on top of the $1600. i paid for…read morerepair on my old model mazda, which btw, broke down 4 months later...and the repair that made, was the main problem to this breakdown... who puts a $300 battery into a very old vehicle that has over 200,000 miles on it and after they were told three times that i didn't need a battery didn't want a battery then they proceeded to call and ask my daughter who said yes but never thought it would be $300 who charges $300 for a battery they also wanted to charge me $120 to change the oil hello they are ripoffs

Everything went well I thought I was going to have major issues and they literally took my worst…read morefears and diagnose my truck and got me back up on the road I want to thank the guys at Hancock's automotive they are truly professionals and what they do.

For me, these guys are the Greatest! The shop isn't fancy looking or Hi-Tech like the dealerships,…read morebut the results are superior. The owner is an honest, fair, hardworking guy, and he's always been respectful and Professional. They get the job done in a timely manor, and won't try any of the tactics you'll find at other shops, that try to rip you off with adjusted labor rates. If you want honest, reliable, timely repairs at a fair price, this is the shop to go too. I've been here in the area over 5yrs and use no one else to touch my vehicles. Terry

An unparalleled experience. Unicorn service. Can I give 6-stars? Honestly, read this…read more.. Day 1, Saturday, of a four week road trip, we drove from SoCal to Pleasanton, CA and heard a clicking sound coming from the rear end once we were off the freeway and could hear again. Since we were picking up our caravan partner and heading north, we needed to find a mechanic in NorCal, along our route and nearby. We used the VanAlert app (must have!) and found Westy World in Chico. I called the number (Saturday, remember?) to leave a hopeful message that they may be able to squeeze us in on Monday for a look-see. I couldn't leave a message because Brian answered! As we discussed the issue, Brian offered to stop-by Pleasanton on SUNDAY, after a nearby Van drop-off. We met at a roadside parking lot and Brian crawled under the van to find and definitively diagnose a broken axel. If this was the end of the story, I am sure you would agree that this is a once in a lifetime automotive and humanitarian experience. It has had such a profound impact on us that we use it as the measure of the Golden Rule - we try to treat others the way Brian treated us. But the story goes on. From the parking lot Brian rallied his team back in Chico to set up an appointment on Monday to repair our axel. We are pretty sure that Westy World was not keeping a time slot open for that Monday to address our emergency. So all the other projects must have been put on hold to make our emergency their emergency. As we agreed in the parking lot on Sunday, we covered the time and expense for Kyle to DRIVE FROM CHICO TO REDDING AND BACK on Monday morning to pick up the replacement axel. When we rolled into Chico Kyle jacked up our '87 GL and completed the repair before we could finish out lunch. Everyone was mellow, untroubled, kind and very knowledgeable. What a great mindset to calm us in our moment of flexing. After our trip we checked in with our local mechanic, who verified two things: the parts used (from Burley Motosports) were the best available, and Westy World charged us as though this was a regularly scheduled appointment - no emergency premium! It is an honor to have had this experience and to have Kyle and Brian in our world. Thank you both and everyone else at Westy World that was affected by our incursion.

Brian, may not remember me, but I remember him. His quick response to my desperate inquiry…read moreregarding my Ford E-350 in desperate need of exhaust manifold gaskets, and quoted price was much appreciated. Though it never came to fruition as someone wanted to buy it from me, I wish now I had not sold it.I wanted so bad to make a custom designed Van Life vehicle. But, guess it wasn't to be. But I have another project that needs a mechanic like Brian. Reviews are top notch, so here we go...

Awesome knowledge, above and beyond customer service. I trust them no matter what they doread more

Always the best! Fast, reliable, friendly and Honest! You just cannot ask for any more.read more