We take multiple vehicles to Darren and I've never trusted a mechanic this much. All of the work that they've done if there's ever been an issue with it that's not your fault they will fix it and make it right. Also I highly recommend getting an inspection done with them, they give you a comprehensive list with pictures. Overall this is the best price from honest hard working professionals. read more

Do not go here unless you want to waste your money. They are liars and charged us $95 to just flip a switch. They lied to us about the price of just "looking" at our van. $200 to just look at it! We told them do nothing unless it's covered under warranty. Now they saw looking at the van and flipping a switch is t covered under warranty. We went in there trusting them and instead they stole our money. I am writing this to those you are on a tight budget and can't afford mechanics that rip you off read more

The staff was very helpful getting the Security Vehicle back on the road. I was in Oroville from Sacramento and the vehicle had a tire puncture. The staff did a great job repairing the tire with great communication. The person that did the repair told me in great detail what happened to the tire and what repairs were made. I was totally impressed. The City of Oroville has a great tire and auto repair center! read more

Jennifer vehicle was brought in and you worked on it twice cause the first you didn't get it RIGHT! But enough of bad business

Very friendly & helpful staff! This is where I go whenever I need something done with my car. They even offer you a ride home if your car is going to be at their shop for awhile. So nice! read more

Darren Briggs. That's the name on the card and the business.. Horrible service and no communication. We wanted to support local business by going to this shop but the service and treatment we received was horrendous. Do yourself a favor and take it to anywhere else. read more

Great Staff! Darren and Tom went Above and Beyond. Great Customer Service walking through the front door and throughout the entire process. The way Customer Service should be. They assisted my son and I with swapping out a set of rims and tires, complete wheel lock set, complete tire service (balance and mounting) in a timely manner. Being out of town, they understood the urgency. Very Professional staff. I Highly recommend this shop for all your Tire needs. read more

Very friendly and helpful staff. Throughout the entire process I was helped and felt welcomed. They took care of my problem promptly and went above and beyond to get my car good to go! I would highly recommend going to them, they are knowledgeable, quick and very welcoming. A guy came in while I was there all the way from San Jose, which I think says a lot about them! I know exactly where I'm going if I ever come across a problem with my car! read more

Thanks to you all. Your technicians and everyone I spoken with has been so courteous and took the time to explain details. That's very refreshing. I really appreciate your diagnostic with pictures and suggestive repairs. Thanks for the wonderful service. I want everyone to know that this is an awesome, professional local business that backs their work and there is no need to look elsewhere. Thanks. Sheila Mastelotto read more

A couple weeks ago I had a dead battery, drove it directly to Briggs and they were kind enough to squeeze in a battery change for me (they were very busy that day) AND they even hooked me up with a discount! I also had their $50 gift card that they sent out in their Christmas cards which in my opinion was an above and beyond effort that I appreciated a ton. Tom and Darren are always super friendly and I trust the mechanics with my car 100% no questions asked! Walked in for an oil change today and they got me in and out within 45 minutes. Plus I got to use the $25 oil change coupon that was in the Christmas card as well. I've had plenty of services done here over the years after trying out other local shops and ending up disappointed. Their waiting room has wifi, comfy seating, charging stations, you can see your car, a tv, stuff for kids, magazines, coffee and snacks. They've even given me a ride home and back to the shop while I waited for my car to be done before. Their inspections are very thorough. I have their credit card and it's very easy to manage, has promotional financing, and if you forget to bring your card with you they have the ability and willingness to find out your card info so you can still pay. I can go on and on about how great this place is. Sorry to sound biased but I really can't think of any sort of issue at Briggs! The best of the best. Thank you Briggs Firestone!!! read more

I have 5 Star and 1 Star service here... 5I took my Mazda in for a loud noise about a year ago and they were able to quickly figure out it was a wheel boot issue and I got in and out quickly and changed my timing belt because I asked for it. I always ask if there is anything we need to do, to please let me know and I'll see what I can afford. This last visit 6 months ago 1; I brought it in for a check engine light on it that was otherwise running ok.. they gave me a lecture about needing to change plugs and wires because it was a misfire code- I had just been in with the timing belt and I had asked if we should do that at that time and they said no, it looked great.. they also seemed more concerned about recommending buying new tires (they currently only have 30k on them??) than the engine; $700 for diagnostics/plugs/wires/labor at that visit. A few weeks later the check engine light came back on after, and then it stalled on me in traffic and lit up like a Christmas tree. It had originally taken me 2 weeks to get apt with Briggs for the first time the light had come on and I didn't have that kind of time, so I took it to another mechanic and he was very concerned because the cylinder 3 plug looked completely burnt and it was a different brand than the others (he encouraged me to go back and warranty the work with Briggs- but at this point I really didn't trust them if they had done this) , other mechanic was able to diagnose it with a master flow issue and changed everything out again and kept it until sure it was actually fixed. That visit cost me $1800 with that mechanic but it's been running great for over a month now.. should have just took it to the other guy in the first place and put that 700 towards actually repairing it and not feel talked down to. the staff is usually very nice and patient and the waiting area is nice, they seem knowledgeable and have certified staff. They've been so great in the past, I was super shocked this happened but others in the area should be aware that this happened. read more

I had the pleasure of getting my car diagnosed and repaired the same day for half the price. Oroville Ford was going to charge me twice as much for a repair for damage they caused. I recieved great service along with a better warranty from Briggs.The employees are knowledgeable, amicable and professional. These are my new mechanics! read more

I wish I could give negative stars. I just had my radiator replaced and my transmission started slipping the day I picked up my truck. Checked my transmission fluid level and it was low as in almost gone. While at this shop I had my oil changed the same day as the radiator repair. Part of the oil change is a "courtesy check" of other parts of your vehicle which is standard at any oil change place. Apparently checking the transmission fluid isn't part of that check. I spent over $700 with these guys and almost lost a transmission because of it. read more

I had a tire emergency and they were recommended to me by a friend - great choice! Friendly staff that explained everything and ensured I received the best tire deal and. I have returned there since for oil changes and every time they have driven me to work and picked me up when the car was done--EXCELLENT customer service, The waiting room is clean and loos to be newly remolded. So far I have had no complaints. There is no pressure here just friendly and honest service with a great attitude. read more

Brought my car in to have them check why my AC wasn't blowing cold I didn't have an appointment but they got me right in diagnostic the problem fixed it and out the door In under two hours very friendly professional service highly recommend. read more

Each time I bring a car in, whether for routine maintenance or the unexpected emergency, I know that I will get good service from their friendly staff. They treat their customers as friends and work with them to get the best solution for each situation. read more

These guys are awesome!!! Its nice when your 76yr old mother doesn't freak out anymore because she has such faith in her boys... so when we started hearing a very disturbing noise on our way back from the doc,,, she was so calm cool and collected ,,, she just said " we will just have to take it to the boys" I would of thought she was a celebrity!!! They came right out and started checking out her car,,, had it back on the road within 2 hours ,,,, one happy momma and they gained a new customer!!!! I want to be a celebrity for a few,,,, lol read more

We were on a girls trip shop hopping visiting quilt shops in Northern California when I got a flat tire. After 3 hours stranded in the middle of nowhere we made it to Oroville. We had several options but the other shops we checked with said it would take 3 days and I would have to buy 4 tires. The people at Briggs Firestone were sooo helpful, they went out of their way to get us on our way the following day and made us comfortable while we waited!!! I would highly recommend them to anyone who needs car repairs in this area. read more

I am very impressed with how far Briggs firestone came. I stopped coming here a while ago due to one employee being rude to me. Decided to come back and give it another try and I'm glad I did. Darren is an angel and one of the best manager I ever seen. Even before I stopped coming here, he was always a sweetheart and made me feel like a value customer. The new improvements to the company is to die for. They sent me photos and updates through my email about the problems they saw with my vehicle in order to ensure that they weren't just out to get my money. I don't know squats about cars and the photos helped a lot. If you come here, know that you're in the best of hands and whatever they promise to get done, they will do it. It is a little pricey but they do sent out coupons at the end of the year that will help cut the cost. I got my oil change, brakes flush and changed, and tires rotated which costed me about $327. Labor was the main charge but my ride does feel a lot smoother. I also love the fact that if you don't have a ride back, they offer to come and pick you up. I attached a few photos of the the emails update I got and my bill for the changes they performed on my car. I hope this will help you decide on where you want your car to get maintenance. read more

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While on a road trip, the check engine light came on in my car. I wanted to get it checked out, and fixed if necessary, before I started home (500 miles away). Dwight checked the code for me, told me it was nothing that needed to be repaired immediately, and even allowed me to leave the car there for a short time. I appreciated his help and generosity! read more

I was passing through Oroville when my check engine light came on. I panicked a bit, I had a long drive ahead of me and recent car trouble. I called Briggs Firestone to see if they could read the code. Despite it being Saturday, very last minute, and what appeared to be a full schedule, they got me in. The gentleman who helped me was very thorough. He fully explained what the code meant and what the likely cause was. After his reassure that it was safe to drive on until I could get to my usual mechanic, I completed my trip safely. I was very pleased with their customer service and willingness to help a new and non-repeat customer. read more

If these guys were located close to where I live, I would bring my truck to only them, forever and ever amen. I mean, seriously, family owned business and all around super nice people. I have coincidentally had two break-downs near Oroville. The first time I was towed to them by chance. The second time, I requested to be towed there because I knew they would take good care of me. First of all - they were open on a Saturday!! Hallelujah! Second, their waiting room with wi-fi is a great place to hang out when you're waiting for a diagnosis. Third, they go out of their way to help an out-of-towner find alternate transpo. Fourth, and most important, they repaired my Toyota Tacoma sooner than promised and for LOT less money than estimated. Honest, hardworking people over there - give them your business! read more

Great service! I went for an oil change and as I was waiting in their very comfortable waiting room I was offered a donut and hot chocolate from an older gentleman. Will definitely continue my services here. On top of the oil change they provide you with a vehicle inspection with pictures and all. read more

I can't thank Michael and his team enough for helping me out in a tough spot. I'd helped a friend with her move to Oroville and was supposed to start my 4 hour trip home when my tire sensor started going crazy. Michael was nice enough to fit me in their already packed schedule, found the itty bitty nail causing all the trouble, and didn't even charge me for the hassle. This just proves that customer service is a top priority. read more

I own a business and have taken my vehicles to Brigg's for years. We use Firestone for our family vehicles as well. They have always had stellar service and done a great job with our vehicles. Nice environment in there too for when you choose to wait for your service to be completed. Highly recommend. read more

I really wish I could say I liked this business but they are very overpriced and looking for problems that are not there . They do not back up there work at all !!!! I had some work done there on my car and started having issues with it to call and they tell me yeah they will take a look at it but charge by hour and don't know how long it will take when it is there work that needs fixed disappointed . read more