The manager Sean promptly provided a free diagnosis and recommended a wheel alignment at a…read morethird-party shop around the corner for my 2021 Jeep Wrangler Strongly recommend this auto shop

Unbelievably kind! Honest and high fives on thier humanity! Customer service like I have never seen…read morebefore!!!!

Awesome knowledge, above and beyond customer service. I trust them no matter what they doread more

Always the best! Fast, reliable, friendly and Honest! You just cannot ask for any more.read more

Had to have my Truck towed from out in the middle of no where. Waited 5 hours for AAA to tow it to…read moreDirks. It didn't arrive until after hours. Called when they opened and the adviser said they would get right on it. I walked from the motel up the street and they were working on it when I arrived. That was 8 ish i. The morning. I walked up to the Oroville fish hatchery and then to a coffee shop just up the street. Went back to the shop about 9:40 and they said it was almost done. They had me out of there by 10am. I was 3 hours from home and they got their mechanic to expedite it so I could get back on the road. Wow! Fantastic service! Thanks Dirk's!

Service , was the best thing!! Spoke intellectually to me ,…read morei made decision . With extraparts sent withme

We take multiple vehicles to Darren and I've never trusted a mechanic this much. All of the work…read morethat they've done if there's ever been an issue with it that's not your fault they will fix it and make it right. Also I highly recommend getting an inspection done with them, they give you a comprehensive list with pictures. Overall this is the best price from honest hard working professionals.

Do not go here unless you want to waste your money. They are liars and charged us $95 to just flip…read morea switch. They lied to us about the price of just "looking" at our van. $200 to just look at it! We told them do nothing unless it's covered under warranty. Now they saw looking at the van and flipping a switch is t covered under warranty. We went in there trusting them and instead they stole our money. I am writing this to those you are on a tight budget and can't afford mechanics that rip you off

I had the oil plug fall out of my pan. Joe's was suggested by the tow truck driver. They got me…read morein, had the part there in under an hour, and me back on the road quicker than I thought was possible. They got me out of a bind quickly. I had a great experience.

I've been using Joe's auto now for many years, Matt, Joe, and Fabian treat me like family, they…read morelisten to and tolerate my opinions lol. Many times they have only charged me a nuisance fee or even no fee for minor things I just couldn't figure out or do myself. They don't lie or deceive me about things to get business, or cheat me on the parts or bill. Sometimes it costs a lot to fix something, but good work isn't cheap and cheap work isn't good and they stand by their work and warranties. I am grateful that I have a place, and a team, I can take my car to and not have to worry. My sincere thanks to the team at Joe's Auto.

An unparalleled experience. Unicorn service. Can I give 6-stars? Honestly, read this…read more.. Day 1, Saturday, of a four week road trip, we drove from SoCal to Pleasanton, CA and heard a clicking sound coming from the rear end once we were off the freeway and could hear again. Since we were picking up our caravan partner and heading north, we needed to find a mechanic in NorCal, along our route and nearby. We used the VanAlert app (must have!) and found Westy World in Chico. I called the number (Saturday, remember?) to leave a hopeful message that they may be able to squeeze us in on Monday for a look-see. I couldn't leave a message because Brian answered! As we discussed the issue, Brian offered to stop-by Pleasanton on SUNDAY, after a nearby Van drop-off. We met at a roadside parking lot and Brian crawled under the van to find and definitively diagnose a broken axel. If this was the end of the story, I am sure you would agree that this is a once in a lifetime automotive and humanitarian experience. It has had such a profound impact on us that we use it as the measure of the Golden Rule - we try to treat others the way Brian treated us. But the story goes on. From the parking lot Brian rallied his team back in Chico to set up an appointment on Monday to repair our axel. We are pretty sure that Westy World was not keeping a time slot open for that Monday to address our emergency. So all the other projects must have been put on hold to make our emergency their emergency. As we agreed in the parking lot on Sunday, we covered the time and expense for Kyle to DRIVE FROM CHICO TO REDDING AND BACK on Monday morning to pick up the replacement axel. When we rolled into Chico Kyle jacked up our '87 GL and completed the repair before we could finish out lunch. Everyone was mellow, untroubled, kind and very knowledgeable. What a great mindset to calm us in our moment of flexing. After our trip we checked in with our local mechanic, who verified two things: the parts used (from Burley Motosports) were the best available, and Westy World charged us as though this was a regularly scheduled appointment - no emergency premium! It is an honor to have had this experience and to have Kyle and Brian in our world. Thank you both and everyone else at Westy World that was affected by our incursion.

Brian, may not remember me, but I remember him. His quick response to my desperate inquiry…read moreregarding my Ford E-350 in desperate need of exhaust manifold gaskets, and quoted price was much appreciated. Though it never came to fruition as someone wanted to buy it from me, I wish now I had not sold it.I wanted so bad to make a custom designed Van Life vehicle. But, guess it wasn't to be. But I have another project that needs a mechanic like Brian. Reviews are top notch, so here we go...

**Bait-and-Switch Pricing & Broken Promises--Women Beware**…read more **Review:** I initially had a positive impression of Big O Tires in Oroville, CA--the staff was friendly and courteous. However, that goodwill vanished when I was hit with a blatant price hike at checkout. I was quoted **$145.99 per tire** (for a set of four) but was charged **$168.49 per tire** when it came time to pay--a $22.50 **per-tire increase** with no explanation. For context: - **Pep Boys** sells the same tires for **$105 each** (but I couldn't wait due to a flat). - **Walmart** priced them at **$145**, which seemed fair--until Big O Tires quietly inflated the cost. The next day, I returned to question the charge. Instead of resolving it, they took my phone number, promised to call, and **never followed up**. This confirms a pattern of dishonesty: first overcharging, then ignoring complaints. This feels like a **predatory practice**, and I suspect gender played a role. While I observed male customers receiving transparent pricing, my final bill was jacked up without justification. If you're a woman getting service here, **demand the quoted price in writing** and scrutinize your invoice--because they won't make it right afterward. I've attached receipts and the original quote as proof. Shame on Big O Tires for exploiting customers who trust them. **Women in Oroville: take your business elsewhere.**

they caused my truck to burn down then took no responsibility has dragged me through 6 months of bs…read morethey are terrible and I have proof that 200 other ppl think so also! DO NOT USE THEM EVER!

My oil change light came on, so I stopped by on 5/30/25 expecting to wait around with my impatient…read more3yr old and spend a good amount of money. Instead, I was helped by an absolute gem of an employee who turned my whole day around. I told him I needed the oil change before driving to the Bay on Saturday. After checking my profile, he let me know I actually didn't need one--the tracker just hadn't been reset during my last visit. He reset it, topped off my oil, fixed the air in my tires, and sent me on my way--all without charging me for a service I didn't need. He saved me money and time, and honestly, he saved my weekend with family. I'm so happy and grateful. Good days like this don't happen often, and I left feeling taken care of, not taken advantage of. Thank you!

I got an oil change here. A few weeks later I had oil leaking in my driveway. I went to dirks…read morethinking it was something more serious wrong with my car. Dirks let me know the leak was coming from my crushed oil filter (see photo) and honestly they tried to not throw jiffy under the bus, bigger people than me I suppose. If I seem annoyed it's because of what followed when I returned to jiffy with photos in hand with my receipts and their techs initials on my crushed filter and they basically told me (actually my bf because I don't like confrontation) that we were lying and DIRKS CANT BE TRUSTED!!ll and they said would review video evidence and that they have all these processes in place to prevent an oil filter from ever being crushed blah blah even though it literally happened to me. I just wanted my money back even though my driveway has oil stains now and I had to pay somewhere else for another oil change (shout out dirks) well before leaving i texted them my photos and told them to review their cameras and bring in a forensic investigator and maybe have me take a lie detector test. Within minutes of leaving I got a call I guess The photos were enough for them to start back tracking and agreeing that the filter removal tool was used to tighten my filter denting it, breaking the seal and causing it to eventually leak down my whole driveway. They offered me a free future oil change but since I will never take my car there again I gave it to my bf and have been waiting for him to use it before I left my review. They owe dirks an apology for all the mean things they said about them when dirks was nothing but professional.

Best rates and service! Friendly staff with good vibes! As a single mom in school with work and…read morekids I needed help to get back on the road safely and they did the job! I highly recommend Gill's Motorworks! They have gained a customer for life and I trust them with my car! Trustworthy Honest Friendly Fast reliable work to get a busy mom back on the road! And free inspections!!

What a great experience dealing with GillsMotorworks. My wife drove up to Chico from Southern…read moreCalifornia when her brake lights started flashing that she needed immediate service. I was out of town so I wasn't much help. I called Patrick at 5 o'clock on a Sunday. Patrick didn't answer the phone because they were closed, but he immediately called me back. I told him the situation that my wife needed to have her brakes done immediately. My wife had a prior appointment at 8 AM that she couldn't miss so Patrick worked around her schedule and met her at 7 AM. By 12 o'clock my wife's brakes were completely redone and she was back on the road. Can't thank Patrick enough..