Friendly, knowledgeable, and speedy service. Came right to my parking spot at work and calibrated…read morethe radar right there. The other place wanted me to bring it to their shop for calibration. Everything works great. Very happy.

I asked for quotes from Independence and from the big national chain, Safelite. Safelite's quote…read morewas substantially better than Independence's, but when I went to schedule my windshield replacement with Safelite, they tacked on additional charges that made Independence much more competitive. I still paid a few dollars more with Independence, but that feels a lot better than dealing with Safelite's shady quoting practice. In any case, the Independence installers clearly knew their business, and did a great job installing my new windshield.

Great experience went in for a chip in the windshield... service was fast, efficient and fair…read morepriced! Definitely recommend this place... the only kicker I don't like is they charge to use debit or credit card 4%.... Hate to say it but it is the cost of business!

The windshield on our "Mint condition" / beloved BMW coupe had gotten so micro-pitted that it…read morewouldn't clean. The careful, highly skilled (and very friendly and communicative) staff and technicians at Bill's Glass did a STELLAR job with a new windshield, including removing the remnants of a quite sloppily done replacement, from several years previous. They also noticed how ill-fitting our windshield wipers were (aftermarket from Costco) and replaced those with CORRECT, lower profile blades. They are a delight to do business with. I recommend WAY WAY over "Safelight" or other shops.

Got my windshield replaced quickly next day for 1/3 of the cost that was estimated by another…read morecompany. Very friendly!

Got my cracked front windshield replaced at Breaker Glass They were friendly, quick, good prices,…read moreand I appreciate how clean their office & shop are! They did a great job and I highly recommend!

The service was quick and their prices were the best that I found. Thomas communicated very well…read moreand followed through on his work to make sure that I was happy with the windshield. No complaints and I would definitely use them again!

Great customer service and excellent quality work. Will…read morecontinue to use in the future and recomend to others. I really liked the courtesy car, really helps. And good to know they can also come to u.

Best. Service. Ever…read more I parked on the street in downtown Medford on a cool, crisp, and gloomy day. Once I came upon my car I noticed my car window was shattered. Nothing humbles you faster than a cracked windshield. Thankfully, these folks know exactly what they're doing. I called down to get a quote and was greeted with kind, friendly, and exceptional service. My window was ordered and I was eager to get it replaced. When I went down I was treated as a friend and a valued customer. The two in the shop definitely kept it lively. And, as I ventured to the window to watch the man, the myth, the legend himself replace my window - I was on the edge of my seat as if I was waiting at my home window waiting for an Amazon package to arrive. The service was promptly, skillful, and swift as a coursing river. When I called around for price inquiries I took note of a handful of places that, when hearing the price, my jaw physically dropped. Upon scrambling to pick it back up I saw my options and realized I was saving (I could buy/replace so many windows) with Farrell's - saved my windshield and my wallet. Rare combo. They fixed my car glass so well that my car felt emotionally supported. I highly recommend Farrell's, their team, and the service they provide. Take this as a sign to stop Googling and call them!

We recently purchased a "fixer" home in Shady Cove, but before closing on the purchase we used…read moreFarrell's Glass to give us an estimate for the replacement of all of the blown picture windows in the front. We were surprised by the quick estimate and the reasonable amount quoted, so we went through with our purchase. After closing, Rob and his son Geoff met us at the house to go over the estimate and to answer our questions. The order was made and within a couple of weeks Rob and his team returned to install the huge windows and three sliding doors, complete with the repaired screens they had taken on the 1st visit. They did and exceptional job on a pretty difficult task, working on scaffolding on the 2nd story. Rob is one of the most knowledgeable and kindest guys we have ever worked with and his team is unbeatable! The finished product is amazing and would HIGHLY RECOMMEND Rob and his team at Farrell's Glass for anything they can tackle. Thank You Again!

Extremely upset, 2024 Kia, brand new, found these scratches on top of my hood following my…read moreappointment. A rock did not do this! Currently dealing with the manager, we shall see how he ethically responds and handles this. Just tired of dishonesty.

The warranty is a scam. They say that "because of the quality of the glass" they use, they can…read moreoffer the industry's only lifetime warranty. They replaced my windshield about 2 years ago. Last week, I noticed a small crack of about 1 1/2 inches. There is no chip, just a crack. It's hard to see unless the light is right. I called and advised them. They told me that the warranty only covers leaks around the seal; it has nothing to do with the glass. I don't like being lied to. Funny that way.

Went to Milford shop since Yelp site indicated Ashland shop was closed until November -- which was…read morewrong! The Ashland shop could have done what we needed, they called about 8:30, but I was already in Milford. They did a crash-wrap for free (would not accept any money), I promised to make a donation to their local high school boosters. We were traveling & could not wait several days for them to get the new back window. I love supporting local, small businesses!

Note: I've added 3 stars to my initial one-star review (below) as a result of a conversation with…read moreBill's Glass business owner, Jim B. Jim replied the same business day and made a sincere attempt to understand my concerns. He also apologized and provided context for my negative experience, which I appreciated. Most importantly, he explained steps Bill's Glass was taking to improve the customer intake process in Ashland. Jim's intervention addressed my issues with the Ashland shop and has restored my faith in buying local. Initial one-star review: Do yourself a favor and work with Bill's Glass in Medford instead. I'm not going to identify/shame the individual by name, but the person responsible for intake in Ashland is incompetent, and you'll find yourself frustrated with the shop's inability to provide basic customer service. They make commitments, fail to meet them and then just make excuses. Sorry, I know it's inconvenient to have to travel to Medford when we have a Bill's glass in town, and I believe it's important to support local businesses. But without dramatically improved customer service in Ashland you will be frustrated and, several weeks later wind up going to Bill's in Medford anyway.

I don't know how long I'm supposed to make this, but man was Jacob a big help. I spent $2.5k+ at…read moreChico's and they half assed the hell out of it. They took over 2 Weeks, Lying to me about almost everything, They claim the repairs were good, and if they were "their parts" they would've had better fitment, No. I got expensive CAPA Certified parts that they got to somehow not fit well. Was stuck with a car that had a hood ratchet strapped down and no fenders or front end. Even if they did it again for free, I wouldn't allow it, they scratched up the car inside and out as well. Nobody would fix it because they wouldn't go over another shops work, Then I found NWOS, Jacob was very kind, understanding of my situation and helpful, he saved me a god load of money and time, I'm proud to say I'm going to be bringing my car/s back!

Of the many body shops in the Rogue Valley, you can do better than going to N.W.O.S. From a gross…read morelack of attention to detail - a crucial quality required in a body shop, to a deficit in the management's organization and scheduling skills. Will not return your calls and rarely answers his phone. Beware of over-promising & under delivery.

I had driven by HR Automotive many times on my way to another business for the last several years…read morebut never stopped in. When my Honda Pilot suddenly experienced rough running as it had in the last couple of years and I couldn't even get into the dealer service for a week and would have to leave the car for up to a week, I called HR. I talked to Chris on the phone and described my problem, he said to bring it right in and he would run a quick diagnostic check on it. I was very impressed by Chris' knowledge and trouble shooting capabilities when he solved the problem in a matter of 15 minutes. He turned out to be the new owner purchasing the business about 4 months ago after gaining years of experience and knowledge at a large local Honda dealer. He also changed the oil, topped up fluids, gave the car a quick once over and charged a very reasonable amount for his services. What a find! I highly recommend Chris to any Honda owner!!

Chris is fantastic, gets the work done quickly and efficiently. Was great to talk to and kept me…read moreinformed with the issue I had with my Honda Pilot