Easy to deal with. Eddie was punctual and courteous. Had the vehicle ready for pickup. Paperwork was all in order. Process went smooth. Would highly recommend read more

Yelp reviews don't let you leave "no stars." But that's my rating. I'm very disappointed. Our 2016 Ford Edge suffered a cracked flywheel, a known recall issue with our model year (https://static.nhtsa.gov/odi/tsbs/2022/MC-10218899-0001.pdf). The Butler Ford in Ashland service team identified the issue immediately as a recall problem and assured us they could fix it at no cost. That made us happy, as this is an expensive fix (about $3400). But then, after a day of back-and-forth phone calls, they told us that our car was too old for the recall benefit to apply, and we would have to pay the full amount. ' Not even an appeal to Ford's "Goodwill" division made a dent in this decision. So -- there's a known defect in the way the car was manufactured, but Ford refuses to honor it's own customer service recall. It makes no sense. The defect in the car doesn't go away just because the car gets older. It's still there, lurking, waiting to crack the flywheel and make your car inoperable. That's what happened to us, and it could happen to you. We also had to repeatedly ask if we could have a loaner car for our 1-car family to use while this expensive repair was being done. They finally allowed us to rent a car for $30/day. The repair took over a week. There are lots of ways this could have gone to so that Butler Ford of Ashland could keep us as customers. Needless to say, we're very dissatisified. As a result of this experience, we will never buy a Ford again, not from Butler Ford in Ashland, not from any Ford dealer. Ever. read more

I brought my vehicle in for a simple service inspection and asked to be present so I could point out specific areas of concern that needed to be documented for another dealership. I was respectful and clear about what I was trying to accomplish. I was told certain components were fine and did not need replacement, despite being advised otherwise by an Audi dealership. When I calmly explained that I wanted to ensure accuracy since this is a Ford dealership and not an Audi specialist, one of the service technicians responded in an extremely unprofessional and aggressive manner. He told me, "You have no idea what you're talking about. Keep running that effing mouth of yours and I will refuse you service." He then continued to repeat this while backing away, attempting to intimidate me. I was honestly shocked by the behavior and how quickly the situation escalated despite me remaining respectful the entire time. When I asked to speak with a manager, I was told none were available. When I asked for the technician's name, staff were hesitant and vague, and I was told this kind of behavior "happens all the time," which is even more concerning. The technician that caused this altercation is named David. This was a very disappointing experience. No customer should be spoken to or treated this way under any circumstances. read more

Butler Ford's service department never returns calls. They're so on it when buying a vehicle but when it comes down to honoring a recall or getting anyone on the phone from the service department forget that you even exist. Between my husband and his father they've purchased 6 or 7 vehicles from them. We bought our Bronco 3 years ago. A few different issues came up. Totally got ghosted. We ended up going to Yreka Motor's. My son recently bought a truck from Crater Lake Ford after I told him about our experiences with Butler. We will never do business with this company again. read more

I went to Butler ford today on a whim because of a ad I got in the mail. Eddie was so amazing! He got me into the car I wanted and was very personable and professional. I expected to be pressured and the whole ordeal you'd expect when shopping for an auto. Eddie was not at all what I expected and the whole experience went above and beyond my expectations. I highly recommend the team there!! read more

Butler Ford - Butler ford - Car Dealers Near Me - Ashland, Oregon

I brought my car in to possibly sell it, had it for almost three years and not ONE issue. I bring it in for them to buy and test drive, well, while one of their sales men kept me busy, they took my vehicle on a "test drive" to the shop and literally broke my car. Then said they would have to pass due to the check engine light. Not ONCE have we had a check engine light come on and now the car barely runs. I get dealerships are scandalous, but this was crazy. read more

Nathan Pace was an awesome, knowledgeable and extremely efficient salesman. We had quick service in the loan department with a fellow who was to have a neck bone replaced; can't remember his name, but very nice, knowledgeable, extremely efficient. Prompt service throughout the locating and purchase process. All of my concerns were address via Facebook and cell phone prior to our arrival in Medford. Salesman Nathan was extremely knowledge, and I'd do business with this company again. We drove in at 10:30 am and were on a no-pressure test drive, purchased the used vehicle and drove home from out of town and we were very happy with the entire experience. We were back home in rural Riddle in time to make and eat a sandwich. read more

I purchased a used car and experience a problem with the DMV registration process. Despite my impatience and frustration my salesperson Rocky and the sales manager Paulo worked calmly to resolve the issue. I am very happy with the outcome and with my new to me vehicle. The integrity of Butler Ford is beyond reproach and I would strongly recommend this business. Rocky is a gentleman and a low pressure helpful & knowledgeable salesperson ! Thank you all for a pleasant experience. read more

Butler Ford is a wonderful place to buy a vehicle. They have a great selection, and the staff is top-notch. They are friendly, professional, and kind. They treat you like a good friend and make sure you are truly satisfied and happy before you leave. I would go there again in a heartbeat!! read more

We have switched ALL of our truck services and future purchases to Butler ford. After years with crater lake ford now Lithia owned (now you understand why we left) I highly recommend Tommy in service, he goes above and beyond to make sure things are done right. Crater lake people.... Leave and go to Butler read more

My 2022 Bronco fuel pump went out when I was driving from Seattle to Los Angeles. I broke down 18 miles south of Ashland, OR. I had the car towed to Butler Ford. They sent out for a replacement part out of Portland and installed it the next day which got me back on the road. I am so thankful for the help with the car. When you break down away from home, you are at the mercy of the automotive mechanical gods, and I am glad to say that Butler Ford came through. I highly recommend their service department, especially Jeremy Zucker, who squeezed me in even though their appointments were totally backed up, as are most dealers these days. He sympathized with my plight and recognized that I would have to get a hotel for the night. He helped me get back on the road the next day, which was so helpful when driving out of town. Thanks again guys! read more

Very pleased with Rocky Moore! He took good care of us. Sold us a beautiful '24 Ranger XLT for what CA dealers were quoting me for an STX. He was attentive & LISTENED! Car salesman NEVER listen! Put my new plates on today Rock - thanks so much for your professionalism & integrity. read more

They are very unrepairable place to buy..I found a truck on line called them to make a deal...we did order was sent to my bank but they need to join my banks Cudl was told they would have it sorted out in the week till I could make the 7hr drive ...in that time the sales person assured me the vehicle was held for me an proceeded to tell me that ..as well provide me tire size so I could buy it a spare to the tie of 1500 as well as set up transport. 24hr later was told they sold the truck an there was a vin mix up but there story dosent match u be the judge....I suggest u find a better more trustworthy place to do business with read more

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Yesterday I bought a Bronco from Butler Ford in Ashland. I wrote a review while I was waiting for the finance team to finish their paperwork and I left out some key people. What makes Butler worthy of 5 stars is the team of people coordinating one sale. Eric Edgar was relentlessly working on getting the best interest rate while Joel Nickerson was trying to keep the monthly payment within my comfort zone. When that was accomplished I ended up in Ken's office. He was a delight to work with as I sealed the deal. A few signatures later I was I was greeted by Rocky & Matthew. Together they helped me download the new Ford app on my phone all the while Micheal in detail was finishing up the Bronco's last minute shine. I never felt any pressure to get the sale done. It was truly an amazing experience. Thanks guys Leesia59 read more

A salesman mislead us with information during a test drive regarding price. I pulled out of the deal after thousands of dollars worth of 'dealer fees' were added to the invoice, even though he quoted me an out the door price. Shady. read more

Last week, while on a driving vacation, we ran into a big problem with our truck on a Sunday when nothing was open. On Monday morning, we barely made it to Butler Ford for help. Our service advisor, Tommy, was so very helpful and kind; understanding our problem. We did not have an appointment and we were from out of town. Tommy, and technician, Kyle, worked together to evaluate the problem with our truck, fixed the problem and got us on the road by noon on the same day!! Unbelievably great service - we are very grateful. read more

My car was fixed!! Thank you so much for going above and beyond to get that looked at and taken care of read more

Butler Ford - Car Dealers Near Me - Ashland, Oregon

Oil change was ok, not really faster than an hour. BIG complaint is I had to endure an HOUR of Right Wing TV "reporting" in the waiting room. That is CRAP. I will not purchase my next Ford there or come back. The TV controler is set to "Newsmax" and I will NEVER return read more

Deceptive sales tactics, it is no longer the Butler that you knew. They were bought out by Kiefer Auto Group of Eugene. I want to give zero star. Arrived to see value for trade in with my wife. They took our key as we looked at other cars. Agreed on test drive. When we returned to the dealership, I was told that I was to pay $5000 over MSRP for no apparent reason. Sales person insisted several times that I needed to sit, I preferred to stand. I explained that this was not my first car purchase and I would only be paying less than sticker. Salesman went to manager, and forced us to wait. Upon returning with absurd % rate offer, I requested they return the key to my car so that I could leave. After several requests for the key, they refused to give it back. Eventually, after waiting over half an hour for them to return the key, I went and sat in my car to call the police. Eventually, the sales person wandered out and gave the key back. The sales people and managers are ruthless and disgusting people who prey on innocent or simple minded. If it is your first car buying experience , you're a woman or are not privy to deceptive predatory businesses, do not come here alone or at all. read more

Worked with Butler Ford's service department for about 2 months getting my vehicle warrantied. They picked up the work that a locally [unnamed] dealer left unfinished and in worse shape than they found it. From the moment I made contact with the service department at Butler, I was treated with the utmost respect, receiving timely updates, good communication etc. Jeremy Z in service is a Gem of an employee. He is knowledgeable, intelligible, diligent, funny and seems like he enjoys what he does; No one likes bringing their vehicle in, but he is a breath of fresh air and will work above and beyond to get you answers, work you into the schedule and verify that the work done on your vehicle was done right. I had a concern that I called Jeremy on and asked if I could being my vehicle in to get it looked at early morning. He got me in and out in 1 day, quickest turn around I've ever had at a dealer. I didn't get to work with Thomas very much, but he was equally as helpful and worked with me when Jeremy was away to get me answers and complete paperwork when things needs to be done. Props to Alex R in Service - the Master Tech that replaced the 5.0 on my Tremor, he is a fine mechanic, left everything in better shape than he found it. My vehicle is running great. Watching the service department work is like watching a highly-functional family. They are all buddies with each-other, crack jokes, smile, laugh and coordinate well. I wish I could give them more stars, they have been nothing but a blessing in my service intervals, between warranty work, oil changes etc. Highly recommend Butler Ford, they will take care of you. read more

After posting my previous review of Butter Ford, the owner reached out to me personally to rectify the situation that I was experiencing with this company. He took total responsibility for the bad experience we were having. He went above and beyond getting us out of our truck and into something that was you our needs. I would recommend Butler Ford to anybody who is looking for a honest dealership, who works extremely hard to get things done for you. I Will recommend Butler Ford to anybody I know looking to purchase a vehicle, and I will definitely be going back with repeat business. Thank you Joel for reaching out. read more

I cannot stress enough how kind, reliable and consistent this dealership is. I not only purchased my vehicle at this location, but I drive across the valley to have it serviced at this location because they are the best! They have never let me down and the service times are reasonable! read more

Found the vehicle I wanted online, got pre approved online, scheduled appointment for pick up online. Rocky met me at the door and I drove away with my new vehicle in less than an hour! AMAZING car buying experience!! read more

After purchasing a new 2023 F150 Lariat, the electronic locking differential came on while at the dealer. I brought my truck back and was told a rock probably kicked it on from under the truck while driving by the mechanic. The mechanic gave me a five minute explanation that made no sense, so the proverbial red flag went up. This happened a second time, so while getting an oil change I asked to see where this part is on the underside of my truck? Clark showed me the underside of my truck while in the bay and explained there is no way for the ELD to come on from under my truck. I told him the mechanic had told me a BS story. I had marked my front driver side tire before bringing in my truck for the oil change, and even though it took 90 minutes, the rotation was not done. I showed this to the employee doing my paperwork and said that'll do it. I'm not coming here anymore. While I wasn't charged for the oil change, I am taking it elsewhere to have changed because I do not trust the work he did do. read more

The customer's time means absolutely nothing to this business. You have wasted so much of my time that it is STILL being wasted even as I write this. If my job paid me for you to waste my time? Yes. I would be a MILLIONAIRE. Except there is no PAYCHECK here. I came away with the same problems and less life to live. Btw: we told you what was wrong and it's still not fixed. read more

Service Department is Terrible , I own a Fleet of Ford trucks , Planning to buy more soon due to depreciation. Service Manager Clark Alexander and service Writer Tommy will both lie right to your face . My truck sat on the lot for over 3 weeks and had to call 5 times . they said each week it would at least be diagnosed. after 3 weeks I went in and took my truck because nothing was done . wasn't even diagnosed. very unprofessional and I will be contacting Ford Motor company why spending 0ver 500k doesn't help getting treated properly. I will never recommend Butler Ford Ashland for anything. never had this issue in 30 years in having Ford vehicles. read more

We did not buy a Ford or do business with Butler Ford. We did buy an Acura and purchased it from Butler Acura. Nonetheless, this is a review about a car salesman at the Ford dealer. Here's why. Through the serendipity of our call to the Butler Acura dealership being transferred somehow to Rocky Moore, a salesman and floor sales manager in the Butler Ford dealership, Rocky was the salesman we worked with at the Butler Acura dealership. So this review is not for the Ford dealership. It is for the experience of working with Rocky Moore. (Review of Acura dealership to follow.) For that experience, as car buying experiences go, we say "woohoo". We bought exactly the vehicle we had been looking (and looking) for at a little less than the price we expected we might have to pay. From answering the questions on our original phone inquiry about the inventory listed vehicles on the Butler Acura web site, to following up with us prior to our visit, to his professional approach to help put together a good deal on the car purchase once we arrived in Ashland at the Butler Acura dealer, we were delighted to work with Rocky. He made the car buying process nearly pain free. Maybe that is due to the decade or so of experience he has in automotive sales (with this dealer) coupled with his integrity in the work and approachable style. Our two bits for any buyer considering working with any of the Butler Automotive Group properties (Ford, Kia, Acura, Hyundai, Suzuki) is give Rocky a call. He is authorized to sell from any of the Butler dealership lots. You'll need to meet him at the Ford dealership and he'll accompany you to any of the Butler properties. With any luck, we won't need to buy a new car again for ten years. But when we do, if Rocky is still in the business, our first call will be to him. You may want to give him a call now if you're in the market for a new or used car. We think you'll be very pleased with your experience too if you work with Rocky. You can reach him at: (541) 482-2521 (Butler Automotive Group local number) OR (541) 944-9278 (Rocky's cell) Or you can reach him via email at rockymoore@butlerman.com read more

Butler Ford - Car Dealers Near Me - Ashland, Oregon

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Want to be called a liar by Tommy the service writer? Go to Butler Ford. Had my pos Explorer towed in after it broke down, Called nine times and did not talk to a human (are there any there?) Did not get a call back. Went down there and they could not find the vehicle. I went out to the lot and found it. Tommy told me it was on the lot for a different dealership next door and I would have to have it towed to the Butler lot 5 feet away. Turns out...it was on Butler property all the time (Tommy was too busy/lazy to go back with me to find it). When the (fabulous) driver from Dick's Wrecker Service showed up he confirmed that the vehicle was on Butler property all along. I went back into the service dept. and Tommy denied that he said it was on the dealership lot next door, despite both my wife and I remembering him telling us that. I was not familiar with the dividing line between the lots. (The lots are actually divided by a building wall...north of the wall is T&C Chevy, south of the wall is Butler Ford.) Any vehicle south of the wall, which is where my vehicle was, is on Butler property. When I went back into the service dept with the tow truck driver, Tommy denied that he had told me that the vehicle was not on their property. I asked him if he was calling me a liar and he said "YES"!!! I left and had the vehicle towed to a nearby honest shop. This is very sad. In the forty six years I have been buying and having cars serviced at Butler Ford I have never been treated so rudely. They also wanted to charge me $200 just to look at it. The shop I took it too will look at it for free and give me an estimate. Again, sadly, this will be my LAST visit to Butler Ford. Things have changed since Chuck Butler passed away. This used to be a dealership known for honest dealing with customers. I would have to say this is no longer the case. Sayonara Butler. I will (not) be baaaack. Warren? Are you reading this? Time to clean house in the so-called "Service" Department. I would give a no star rating if it were possible, but it is not. read more

I received an email to review Butler, the email stated "call them first if there are any issues." The salesman also stated this. So I contacted them about an issue before I left this review. I Bought a used F150 from them on trade. Overall decent truck for the mileage and price. But, the salesman and I heard a buzzing sound in the dash when test driving. Salesman said "it's the radio" which I could have lived with. Found out after I bought it by a simple internet search that it is the recirculating/fresh air door actuator. A common problem apparently. This is a $2000 job per my research because it involves removing the dashboard. The general manager said to bring it in for a free diagnosis and "I'll see what I can do." Service said "everything working fine." I then sent the general manager a video with the abnormal sound from the dash clearly present. He has not replied. They didn't follow through on my issue, or didn't want to, and service didn't do a thorough job investigating the problem even after I told them what I thought the issue was. Not satisfied with Butler Ford. read more

Customer time is definitely not a concern nor a priority. I understand everywhere you go there will be a wait. Butler even got me in same day instead of me having to wait a week for an estimate like at Lithia. But it took them OVER A MONTH to finish something THEY TOLD ME IT'D TAKE ONE TO TWO WEEKS. I took my car in the 6th of JUNE. The last week of service they said my car would be ready tuesday (the 4th) or wednesday (the 5th), which is already over the 20 days my insurance gives me for a rental so I've been paying out of pocket... I called thursday since I didn't receive any call- not to let me know they were done and it was ready, and not to let me know they needed more time and sorry for the inconvenience. They told me no one worked on the 4th so they'd try to finish that day and friday. friday (the 7th)- no call. so I call them again. they tell me the collision team left and to try again monday (the 10th), which was also my boyfriend's birthday. I left his gift in there so he wouldn't find it, and the stress of maybe not being able to pick my car up was immense. the 10th of JULY rolls around and I call THEM. they tell me my car has been ready since friday. so not only have i already been paying for extra days, but now I've paid for three days that i didnt need to pay for, because THEY didnt call me, THEIR CLIENT, to let me know MY CAR was finished. I will not be returning. Good luck if you choose them! really, you'll need it.. read more

This will be our .dealership for a long time. Salesman, Alberto Cavillo did such a good job working with us to secure the best deal for our new car. He was competent, friendly, thorough and knowledgeable. He patiently answered all our questions. If he didn't know the answer, he went to someone who did. Our financing was secured with Jeremy's help. Despite a few glitches and lots of patience, he helped secure the numbers we were promised.. You really can't go wrong buying a car here! read more

This dealership is amazing Steve and Ken did such an amazing job with helping me purchase my new truck! Smooth interactions and I couldn't of asked for a better first experience with a dealer. Thank you for everything!! read more

Our sons (ages 13 and 12) outgrew our 2004 Ford Focus wagon. With the school year approaching and a full schedule of swim team meets on our family calendar, we knew it was time to transition into a larger vehicle. We contacted Butler Ford through their website on a Friday evening. Within an hour, we received a call from Craig Fronek, who invited us to their Ashland dealership for a test drive during their Labor Day Weekend sale. We made plans to drive south, a two-hour drive from our home in Roseburg, on Sunday afternoon, so our sons could join us on the test drive. Over the summer, we had rented several compact SUVs but hadn't found the right model to fit our family's needs. We came across the hashtag "#unminivan" on social media and learned the Ford Transit Connect Titanium was a more maneuverable, more affordable alternative. We were welcomed as we came through the front doors of Butler Ford's new showroom. Craig introduced himself and salesman Colton Hanson to our family. They thanked us for making the long drive. They provided us bottles of water and restroom facilities, which were so well maintained and furnished (a wall-mounted Koala changing station!) I took pictures to prove it. Colton prepared two models of the 2016 Ford Transit Connect Titanium for us and demonstrated the basics of each. We chose to drive the six-seat model through downtown Ashland and back via Interstate 5, so we could test highway acceleration. Colton sat beside me and then my wife, Yumi, as we took turns test driving. He was professional, calm and patient during the test drive, even encouraging our sons to test both the second- and third-row seating. We returned to the dealership and began reviewing Ford's Labor Day offers and rebates. As we reviewed the deals, Colton introduced us to Sales Manager Joel Nickerson. Consumer websites often refer to leasing as a "confusing, complicated process" but that wasn't our experience. Joel listened carefully to address our concern, answering our questions with a straightforward and plain-speaking style we found comforting and courteous. After reaching a deal, we sat down with Jeremy Taylor in the Finance department to sign the paperwork. Jeremy was as professional and patient as Colton, Joel and Craig. Meanwhile, Colton arranged service and fuel for our new vehicle, assisting my wife and sons as they transferred our belongings into the new vehicle. The Butler Ford staff treated us well, as valued customers; we never felt hurried even though our deal was wrapping up as the dealership was closing (6 p.m.). We drove off with a new 2016 Ford Transit Connect Titanium. Since it was late in the day, Colton arranged to securely store our Ford Focus wagon until I can return to pick it up later this week. Our experience was outstanding. The high praise for Butler Ford is well earned. If you need a personal recommendation for Colton, Joel, Jeremy or Craig, contact me at docjbrandtc@gmail.com and I'll be happy to answer your questions. read more

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Steve Green is the best! I have purchased two vehicles from him and will always go to Butler Ford first when I need a new vehicle. They are fair, respectful, and worked with me to get the financing I could afford. Steve has been doing this a long time so you will be in experienced hands - ask for him! read more

Excellent service. While we waited on our Chevy Silverado truck to be serviced we decided to give a F-250 for a spin. Rocky Moore helped us pick out a truck. Sure enough we were sold immediately. He then took care of financing that we could easily manage. I then walked over to Chevy. Told them button up the truck. I just traded it in for a F-250. Rocky talked to us like a normal person. No games. No slimy salesperson lies. All straight forward and honest conversations. I highly recommend purchasing your next vehicle from Butler Ford and especially talk to Rocky read more

This review is long overdue. I bought my vehicle here last year. (9/2013) I live in Los Angeles, Ca and dealt with them over the phone and via email. I was looking for a specific vehicle and package (only a handful of them in the country). Other dealers a little closer to me didn't want to settle on a price until I arrived there... Or wouldn't come to a reasonable price for the vehicle. Not only did they come to a number we could both agree on... But they bought my current vehicle! I ended up driving up there over the weekend from Los Angeles and driving home in my brand new car! They even helped me out as much as they could with everything I needed for registering my vehicle in California. I showed up, the vehicle was washed and waxed... Sitting there glistening in the sun. (Important so you can see any imperfections in paint) I was walked through all the basic features of my Ford Sync system... A test drive, a full tank of gas and we were headed back south. There wasn't any bait and switch tactics.... Just the usual dealer 'add on' items that are pitched at closing. No hard selling on any of them. All in all the experience at Butler was positive and my drive past Mt. Shasta was beautiful. Definitely worth the drive from Los Angeles to get the vehicle I wanted without any compromises. Thanks Butler Ford! read more

Butler Ford - Took delivery just in time for boarding in Tahoe! - Car Dealers Near Me - Ashland, Oregon

In the overall truck purchase process, I've visited several dealers in the area. The last one I visited was Butler Ford in Ashland. I was politely greeted and had a great interaction with Rocky Moore. Never in this process did I feel any pressure. I appreciated working with one individual during the decision and negotiation process. Other places would start off with one guy sales person, then a sales manager, then another boss. Butler was different. I told him my must haves and he presented me with a truck that met those needs/wants. He was transparent in his presentation and was cool and presented himself as service first. Never had I had a process so streamline and easy. After we finished all the paperwork. Rocky gave a first class tutorial and demonstration of all the ins and outs of the truck. I would totally recommend Rocky at Butler Ford. Thank you. read more

Husband bought a new truck. Steve Green gave us the heads up on a great rebate and guided us through the whole process and how to work all the bells and whistles. Very happy with our purchase. read more

I bought a used truck from them. When I was shopping around, they treated me like family. AS SOON as I bought the vehicle they treated me like they never met me and why was I bothering them. Matt the sales manager and Josh the finance manager both started calling me names because I got tired of being lied too by both of them. Bought the truck over 2 months ago and I'm still waiting for the paperwork to get me plates. Had too resign papers 3 times. Never received copies of anything even after requesting them from the regional manager Joel. Worst buying experience Ever!!! Today Joel promised a call back, instead he sent us another text just blowing us off once again. LIES LIES AND MORE LIES!!! read more

Bailey and the team at Butler Ford were awesome to work with!! We will definitely be going back for our next car purchase!