I stoped at Chicos yesterday as I thought something had put a large scratch on my brand new car of…read moreless than two months (and the first brand new car have ever purchased)! I had tried to rub it off myself with no luck. Matt came out and looked at it - went back out and came back with a rag with something on it and away went the "scratch". He did it with a smile and did not treat me like the idiot I was. I am a newbie to the valley and after sharing this story with multiple friends that have lived here for years, they ALL said "Chicos is the best"! And I now agree. Thank you Chicos and thank you Matt.

too rich for my blood for an oil change - new to area so i phoned around. this place was…read moreoutrageously high

Im old and experienced with most all car/truck repair in the area. The Rogue Automotive is as…read moregood as we can find locally for service, price, honesty. I have had repairs at many of the local repair shops. Some are OK, Use Rogue Automotive, They are the best. Terry S. s

I was so lucky today to have found my way to Rogue Automotive. Was here on vacation and had a…read morevehicle issue. After Amy assured me that they could perform all necessary testing while I waited and after a very reasonable time period Josh went over all detail's clearly and I was able to head out knowing that I'd make it home safe and sound! BTW Price was outstanding. Can't thank the team at Rogue enough!!!!!

Smart, competent, friendly people. What else do you want? If you live anywhere near Medford and…read moredrive a Honda, this is where you should take it. Don't argue! Just do it. And if you're wondering what my Honda needed? Nothing! I had concerns about the brakes, but 15 minutes up on the lift led to a clean bill of health ... at no charge.

This is an outstanding shop. Our 2018 Pilot was due for its 60k service…read more They changed the required fluids and inspected everything (brakes, tires, ect.) We are very pleased and will use them again.

Our 2001 Chinook Motorhome broke down in Medford, on our way home to Mission Viejo CA. We had been…read moreon a 3 week RV trip to Canada. My brother-in-law, Lee Lanphier recommended Keith Schulz garage, as he is a long-time customer. This on a Friday, late afternoon. After I gave them the history of our fuel problems (trouble filling the gas tank, loss of power, etc.) they diagnosed the problem as a faulty fuel pump. Thankfully Lee offered his home to us for the weekend, and our RV was completely fixed by Monday, and we made it safely home without a single problem! I highly recommend Keith Schulz Garage if any RV'ers or vehicles need a great mechanic in this area.

The time of repair given and the estimate of cost were far better than I could have imagined. Leo,…read moremy service writer, was spot-on with his desire to give me the best quote available, provide me a ride home after drop-off, and having the job done by the service team incredibly early on pick-up day. I will definitely keep Keith Schultz Auto Repair at the top of my list!

It's Wednesday July 3rd, and you're on your inaugural trip to Crater Lake NP, driving 270 miles…read morefrom Portland to Medford for the long July 4th weekend. Your wife is in the truck with you, you're towing your camper, and your daughter has taken a break from her Pacific Crest Trail hike to join you for the weekend. Then the fuel pump in your 94 Chevy pickup decides to crap out on you, with 230 miles left to go to Medford. The situation is looking grim, but somehow you nurse the truck through the mountain passes all the way to Medford, as your wife tries to find a rental vehicle to replace your dying truck for the weekend. You barely limp into Medford, set up camp in the Winco parking lot, and finalize the details of the Uhaul box truck you're picking up the next morning to continue your Crater Lake adventure. Next morning, you barely manage to coax your truck the 2 miles from Winco to Uhaul, and park across the street. You pick up your box truck, head back to "Lake Winco," hook up your camper, and resume your adventure. But you've still got a dead truck to deal with, parked on a public street near the Uhaul... So you start searching the web for a mechanic to diagnose and repair your truck. You choose Ken Scales Automotive because they have good Yelp reviews and seem like qualified, experienced mechanics. I'm telling you, you have made the right choice. Why? Because: 1) Ken Scales is open on Friday July 5th, so they can take your calls; 2) Ben, the unsuspecting mechanic who is assigned to fix your truck, has a heart of gold, and agrees to GO TO UHAUL, FIND YOUR SPARE KEYS HIDDEN IN THE TRUCK, AND NURSE THE DAMN THING BACK TO THE SHOP FOR DIAGNOSIS AND REPAIR, while you're busy adventuring around Crater Lake, in and out of cell service. 3) The shop leaves messages for you on your phone describing the fuel pump failure and estimated cost of repair, so you can decide what to do; and, 4) When you approve the repairs, Ken Scales Automotive gets the necessary parts and completes the repairs by Monday July 8th at 11 a.m., so you can use your truck to get yourself and your camper safely back to Portlandia. Bottom line: if you're looking for experienced, highly skilled mechanics with an outstanding customer service ethic, you can't do better than Ken Scales Automotive in Medford. They salvaged our Crater Lake weekend and got my truck humming again so I could get home safely. Sincere thanks to Ken Scales, especially Ben and shop manager Mike, maestro of customer communications. You guys pulled my butt out of the fire and made it possible for us to thoroughly enjoy our first-ever visit to Crater Lake. We'll be back, and I know exactly who to call if I have any mechanical problems.

I've been taking both my cars to Ken Scales for the past 12 years, but since Ken retired and his…read moreson Jeff stepped back from the business things have gone downhill, which is usually what happens when there's no owner presence on-site. When I took my Subaru in for an oil change, the tech didn't tighten the oil cap which popped off and blew oil all over my engine. Then, two weeks ago my Corvette wouldn't start, made a loud noise when I pushed the start button. AAA was not able to start it. Had to call a flat bed. Ken Scales did nothing for 2 days. On the third day they called and said the battery was dead. I told them I suspected something else was wrong because a dead battery makes no sound at all when you push the start button. I asked them to check everything having to do with starting the car that might have caused that noise. When they called to say they replaced the battery, I asked if they found what was causing the noise when pushing the start button. They said it was just a dead battery that's all, couldn't find anything else. This week, I drove the Corvette to Brookings, turned the engine off, but when I tried to start it again it made the same noise as before the new battery was installed. Worse yet, AAA said there were no AAA approved automotive service places within 30 miles, and they will only tow for 3 miles. I was terrified - 2 1/2 hours from home and no way to get there. After hitting the gas pedal a couple of times, I managed to get the car started, decided to try to make it home to Jacksonville. Took the car to Bob Thomas Automotive (BBB approved). They took the car right in, called me to say they hadn't found the problem yet, but assured me they would keep looking. Next morning their best technician called to say it took him 2 1/2 hours, but he finally found the problem. The grey wire to the fuel pump was loose. I will NEVER take my cars to Ken Scales again.

We were driving home to Olympia WA from Sacramento when the air conditioning in our Honda CRV…read moreintermittently quit working on an unseasonably warm day. We were spending the night nearby when I found this shop and called to see if they could fit us in. We showed up early and they took our car in to recharge it. We were able to wait in their comfortable waiting area with our dog. After about an hour we were told they did the recharge, but in doing so they discovered a valve that needed to be replaced. They said if we could wait, they would replace the he valve (part was about $70) and recharge the system again at no additional charge. Unfortunately it would have taken an hour or more for them to get the part and additional time to install it, but we had a long drive ahead, so we couldn't hang around to get the repair done. What I appreciated was the clear explanation of the problem, their willingness to get the repair done that day, and to recharge the system again without charging us. We have been having the intermittent problem for a few months so the valve going bad made sense. I wish we could have stuck around for them to do the repair, but it just wouldn't work for us. It's always nice to encounter professional, trustworthy auto repair shops, especially when traveling. I recommend Kelly's if you're in the area and need a reliable shop!

They are very friendly and professional. They have a great turn around from the time you drop off…read moreyour car and when it is completed

I have trusted BTA with my personal vehicles since 2013, and my company vehicles since 2015. Brian…read moreand the team take care of our needs and don't push us into something we don't need, keeping our vehicles rolling at a fair price.

I received above average service from this business. I am only in town for another week when my…read morelight went off on my dashboard to alert me to some sort of error code in the engine. These folks were able to fix my car so I can go home in a few days as I was scheduled to do. Therefore, I am in there gratitude for doing me a solid by taking me likely out of order so I could get home. The cost of the service was considerably more than I was expecting. This is why I'm not going to post a full review. I'm going to find the Reddit thread and figure out whether the charge was outrageous or within the realm of reasonable given the location and part costs.

I've been going to Mike's shop for many years…read more They never do work that is unnecessary or that I can do myself. The work done there is done well for a reasonable price.

This place is professional and affordable. I have finally found a mechanic that I can trust!read more

Jeff and Duane were exceptionally helpful. Our family was in a real bind when, while pulling a TT…read moreto Washington, our F-150 threw a code and we lost power. AWG was the third service we tried, but the first to understand our predicament and the first to offer a proper diagnosis. They are honest, empathetic, and highly skilled mechanics. Thank you, American Wrencher Garage!

From the owner: American Wrencher Garage LLC is an Auto Shop located in Medford, OR. We offer Tires, Auto Repair,…read moreBrakes, Oil Change Services, Mechanic Services, Engine Repair, Auto Electrical Services, Engine Diagnostics, an other Auto Shop Services. We are committed to serving YOU, our customer by providing nothing less than the highest standard of professionalism on every service and repair. We pride ourselves on using the highest quality parts available, which allows us to stand behind any job we do. Call us today!

They fixed my window and AC in less than 24hours. I dropped it off at 8am and picked it up right…read morebefore they closed.

I have a 1993 Eldorado Cadillac that had two concerning service messages displayed on the dash. I…read morestarted with another shop that quoted an unreasonable price then indicated they didn't have mechanics that worked on older cars, next I called the dealership to be told they don't work on old vehicles. Was referred to a couple of potential shops which also said they didn't work on older vehicles. Finally, I was referred to JR's and was delighted when I talked to an obviously knowledgeable mechanic about my car. I have to say the results were perfect. The issues were traced and then fixed, at a reasonable cost. Great shop, great people, honest and reasonable. I'm an old widowed lady and was treated with respect without feeling like I was being hosed! Sherry