Excellent service, communication transparent. The quality of work seems second to none. Prices seem…read morefair. Very clean shop. I'm impressed and surely will be back!

Just reviewed the invoice a lady I know gave me for her Honda Civic, which had blown a head gasket…read more This was about 2 years ago that the work was done. These people can be charged criminally for what they did and i intend to pursue at minimum Civil Action against these scammers who took advantage of a poor woman. It wasn't just overcharging for parts or unecessary and not-done work. It was obscene! Example: head bolts: over 300 dollars more than what a dealer would charge for the same item! AARP Fasteners for drag racing would be hundreds less. And that is just the tip of the iceberg. That is beyond price gouging, that is criminal fraud. And the fleeced her for over 2,000 dollars like that.

The folks here are awesome, honest, courteous, knowledgeable and always have that can do attitude…read more Whether its tires, front end work, brakes this is one of the most complete automotive shops I've ever dealt with. Richard C

Youtube Reivew: https://bit.ly/3Q3UpLR…read more Point #1: Excessive Markup on Fuel Pump A 22-year-old customer brought her car in after the check engine light turned on. She was advised to replace the valve gasket and fuel pump, with a total estimate of approximately $3,000. Because she relies on her car to commute to Grants Pass, she felt pressured and agreed to the repair. The receipt shows she was charged $2,000 for the fuel pump alone. -Typical fuel pump cost: ~$500 -Amount charged: $2,000 -Markup: 300% When questioned, the shop stated that this level of markup is "typical" for their business. Point #2: Failure to Disclose Critical Repair After completing the initial repairs, the customer received a message stating that an additional $3,000 timing chain repair was required for the vehicle to be drivable. This information was not disclosed upfront. When asked why this critical issue was not communicated earlier, the explanation given was that it "may not have been noticed until later." -This explanation is highly questionable. -The timing chain is located in an area that would reasonably be inspected during related engine work. -It is unlikely that such a major issue would only be discovered after completing the initial repairs. It is reasonable to conclude that this information was withheld, as the customer may not have approved the initial repair had she known the full scope of required work. Point #3: Inflated Labor Charges for Timing Chain The shop quoted $2,252 in labor for the timing chain replacement. -Claimed labor time: 8.5 hours -Implied hourly rate: ~$265/hour -This is significantly higher than industry norms: -Typical labor rates: $120-$160/hour The shop stated this was due to "tiered labor pricing" based on job complexity. However: -This pricing structure was not clearly communicated -The effective hourly rate is well above standard ranges -This results in approximately $1,000+ in additional labor cost compared to typical pricing. Conclusion The pattern of behavior raises serious concerns: Excessive part markup Delayed disclosure of critical repairs Significantly inflated labor charges Taken together, these actions suggest a lack of transparency and raise questions about whether the customer was treated fairly.

Awesome service and very knowledgeable. Got to my needs as soon as I went inside their shop.read more

It was great to find Action Auto. I bought a 2005 Legacy sedan that I suspected had a head gasket…read moreissue as is common in these Subarus. Travis at Action Auto got back to me right away when I requested a call, and he was able to guide me thru what they can do to find the problem and also that they'll work with me as to repair priorities. After bringing in the car and having the mechanic go over the entire car, being able to have an honest conversation about what needs to be done....everything was explained to me in detail and my questions were answered with care and patience...helped me so much. I found their pricing fair and Travis detailed each item and went over what was involved in repairing each issue. I highly recommend Action Auto. They've been in business for over 40 years and their expertise and kindness, along with expert knowledge of vehicles, inspires confidence. This is my go to place to all things car related. Huge thanks to Travis and the crew.

I'm a single senior citizen. Always a risk to find a new and trustworthy mechanic. I moved here two…read moreyears ago and my 25 yr old SUV was making some crunchy sounds and noisy on turns etc. I was sitting on my hands and praying that the fix was affordable etc. The underside of my dear old car was beyond caked with mud, hardened, other debris. They cleaned it!!!! WHAT???? And charged accordingly and definitely fairly. My faith in humankind. Thank you!

Had a wonderful experience. Had a metal on metal grinding on front brakes on our RV. We were just…read moredriving through and needed it fixed ASAP. Jason at Janzer Automotive took us in immediately (between other jobs they were already working on). He then drove over to get the parts needed. He changed the pads and fixed a sticky caliper. All in less than two hours and a very good price. I highly recommend this garage.

I asked these guys to do a motor swap, and there was no problems they were upfront. The price…read morestayed the same and they were super friendly. It's difficult finding an honest mechanic in the valley but these guys exceeded my expectations. Thank you so much

Was ready to hand over cash to purchase a car on the lot. We agreed on a lower price, not a man of…read morehis word! Then, the car wasn't on the lot as I had an appointment to test drive it, excuses were made that one of the workers was using it! She could have used another lot car knowing I had an appointment to drive it. She loves it to much, sounds like they won't let it go! Then remove it from being available on your website. I left feeling like I was lied to over and over! Not getting my business anymore! They come across as being very friendly, just not knowing how to be honest and i don't like being lied to!

This place is a total RIP OFF. I brought my 2017 Electric Drive Smart Car fourtwo because it said…read moreit needed annual maintenance. After 2 hours and several calls asking how much they were going to charge with no response, I went to pay and the total charge was $378.74. The only thing they replaced was the "dessicant air drier" which they charged $150 for. They charged $179.50 for the maintenance. I found a YouTube video: How to change desiccant cartridge in a Smart Fortwo Electric Drive (451) https://www.youtube.com/watch?v=unAZEQQ8HWU&t=116s where they said the part was $54.03. WARNING: DO NOT GO HERE!!! They are non-communicative and a rip off. My bad for not calling around and looking at reviews on Nextdoor. Be forewarned. I should have checked Yelp :(

I was so lucky today to have found my way to Rogue Automotive. Was here on vacation and had a…read morevehicle issue. After Amy assured me that they could perform all necessary testing while I waited and after a very reasonable time period Josh went over all detail's clearly and I was able to head out knowing that I'd make it home safe and sound! BTW Price was outstanding. Can't thank the team at Rogue enough!!!!!

The staff was very friendly, honest, and great at communicating/explaining the issues I was having…read morewith my car. I think they have very reasonable prices and I would definitely take my car here again.

I have now brought my car back 3 times. I have told them EACH TIME what the issue is, they have not…read moreonce, listened, or even come close to doing their job properly. They have now charged $4000+ for various things, and HAVE STILL NOT FIXED WHAT I ASKED THEM TO FIX. They either argue, and pretend they know better, or ignore me completely. If they know better, then why is the issue still not fixed? I have ran the problem through every AI and got the same answer, I've talked to 17 mechanics, all agreed that the issue was what I told them. But these scammers, refuse to do their job. On top of that, I dropped it off with a full tank of gas, took them over a month to get it back to me, and the gas tank was empty? There's no explanation for a full tank of gas to be gone, with them just doing test drives or starting it to idle, they clearly did something else that used a full tank of gas, in a car that's extremely fuel efficient. I'm reporting them to the ASE, and BBB avoid them at all costs

My 2011 Audi A5 needed to have the front control arms replaced…read more I had read good things about these guys so decided to stop in to see whether they'd be willing to do this repair. I'd gotten an extremely high quote from another Ashland mechanic and was considering doing the work myself. Valley View Auto Repair quoted a very fair - and much lower than the other outfit - price and were able to do the work the next day. When I picked up the car, the bill was less than they had quoted me, as the scope of needed work was less. And the car is perfect again! I really believe these are some honest mechanics that want to do right by their customers. I will be back next time something goes wrong with one of my cars.

Glad to find Dan! He's set up to fix cars right, he's darn pleasant, and his prices are reasonable.read more

Dan is an honest man, completely trust him. The family has been repairing cars for 3 generations in…read morethe same town. You don't stay in business that long, in a small town, by doing anything other than being trustworthy and knowing your stuff. The few times that something was beyond his expertise, he was upfront about it...helped us (the whole family uses him) find the right place to fix it. He's the first shop we call when we need a repair. He's been "turning a wrench" as long as anyone I know. The best... The Larson Family Ashland, Oregon

"Jeremi was awesome from the moment we walked in until the end of service. He was knowledgeable and…read moreprofessional. We will definitely be back if we're in town again. Great staff-thank you, we truly appreciate you."

Overtorqued the ever loving shit out of one of my lug nuts causing me to strip my steel lug lock…read morekey. Told me it was impossible that that could've happened and refused to give me a new lug lock key after I went in. Go to Costco for the love of god