This review gives me no pleasure to write given that in the past I have written an excellent one. I have spent many thousands of dollars at Aaron's Autowerks repair shop over the years, and my last few visits were financially damaging. Things changed after Doah left the company as manager. He used to make sure that everything was completed well and properly as promised. My Range Rover is hard to adjust. Some are. That is not my fault. I have repeatedly had to bring it back because of quirks not corrected or, more commonly, because certain final adjustments were forgotten by the mechanics time and time again (resetting things such as the idle speed). Usually they took care of such things immediately but I had to get rides for some things or take extra time to deliver the car and wait. That was frustrating. It happened repeatedly. A year ago I spent great deal of money to fix a fair number of problems, most of which were handled well (faulty electric windows, etc). However, I had to bring my car in several times to fix a power assist vacuum brake problem that made the 3 ton SUV dangerous to drive. Multiple times I had to have Aaron's fix an air suspension valve problem ( see below), and, strangely an expensive Xenon headlight bulb that supposedly went out while in their care with the new one seemingly less bright than the old. Within a number of months it too went out. It is still out. Only rarely were there apologies, usually from the ex-manager or the mechanic both of whom are very nice. I was made to feel like a 'problem' customer at times despite always being polite correct in finding their errors. I did not appreciate that either. Where the suspension issue was concerned, Aaron, the owner, knowing how much I had spent on other repairs kindly found me a used air suspension valve at the car facility next door, taken off an old Range Rover that had sat outside unused for years, and he put it in without asking me first or making clear to me any warrantee issues. His motivation for that, however, was good: he was trying to save me $400. However, it immediately went wrong and after at least five failed electronic resettings and a refitting, he would not stand by the product or work and told me that a new one was the only way to fix it and that it would exceed $1,200 (installed) after I had already spent $800-$900! He then steadfastly refused to look up or find out from others if my car was still safe to drive given that I had a permanent dashboard computer warning regarding the suspension fault. It affects handling, gas mileage and towing. It has yet to be fixed. Several attempts were also made to find a persistent drain on my battery. Eventually, a fuse was removed to a faulty headlight wiper motor. That did not fix the drain. So, between the multiple visits for failed brake assist vacuum line work, air suspension repair, and the battery drainage problem, not to mention the years-long lasting Xenon headlight bulb being replaced which subsequently went out again within a few months, I have been unable to drive my car at night, unable to tow my trailer, have had to drive slowly by day not knowing if my suspension is safe, and I was dismissed rudely from the store without any support at all for the clearly faulty air suspension valve that had been put in in good faith but without my prior permission and which had never worked! I have been a customer of Aaron's Autowerks for years, spending thousands of dollars there. We had never before had a disagreement nor has there ever been a rude word spoken in either direction. I was and remain extremely disappointed in the way that I have been treated. And I have held off this review because I genuinely like them as people. I have since been directed to other high end mechanics, although I have not yet been able to double pay on these still persistent malfunction issues that have already been paid for. Needless to say I am very disappointed in the quality of work and their attitude although I do like everyone who works there, including the owner. Jeremy Goodwin, MS, MD read more

My GL 450 Mercedes was giving me trouble on a trip up the coast from California. I have some family in Oregon, and I was referred to this sleek shop. They replaced my breaks, and a broken light but they also made a point to tell me my suspension was on its last legs. I was worried about the time commitment, but they had it ready in a days time. Thanks for keeping this machine in tip top shape! read more

Aaron's Autowerks LLC of Oregon - Auto Repair Near Me - Phoenix, Oregon

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I want to thank Aaron's Autowerks for doing a great repair at I great price. I have had only one service from them but I rate my experience 5 stars. Just wanted to share this and commend them publicly. read more

Thank you so much for helping me when I needed it most. These guys don't service my type of car, yet they did me a favor. Not only did they get me right in, they made it super quick, and it was beyond reasonably priced. Thank you so much for kindness and helpfulness. read more

I purchased a car remotely from a private seller in the Medford area. They were great! Bryan Kane helped me not only with the pre-purchase inspection of a Porsche 911 for sale from a private party in the area, but also did some post-purchase maintenance work and coordinated with (and even driving to/from) a tire store in the area to get new tires put on the vehicle at a very reasonable extra charge. He also allowed me to coordinate an auto transport pickup of the vehicle from the shop, and kept me advised by email at every step of the process, which was a very nice extra plus. Kudos for Aaron's Autowerks, and in particular, Bryan. Customer service that goes above and beyond. read more

I dropped off my BMW and they were looking for a problem that they didn't find. They just changed the oil and didn't cook up any fictional problems. Their lobby is super cool, and the guys are friendly. I would highly recommend them for other German car owners. read more

So, it was the evening of July 4th, and our VW bus broke down in Phoenix, Oregon. We were on our way to Washington, and we figured no one would be around to work on our vehicle. We towed it to Aaron's, and to our surprise Aaron was there after hours, lighting fireworks with his kids. He cheerfully accepted our vehicle. We arranged other transportation, and left our VW with Aaron. Now, from the symptoms, this could have been serious engine damage. Knowing we were from out of town, a less reputable shop might have run up the bill. We were very happy when we spoke to Doah, the shop manager, who told us the problem was a simple $40 fan switch. On top of that, Doah took the stack of wedding announcements from our glovebox and mailed them for us, adding stamps himself! Our VW is running fine. I recommend Aaron's to anyone traveling through southern Oregon in need of an honest and knowledgeable mechanic. read more

I run a VW shop up in Portland, OR. One of my customers was on a road trip down to California in their 71 VW bus and had their new shift coupler fall apart. I called these guys and asked them if they could get their hands on one and get them straightened out. They had them back on the road in less than an hour. They were very helpful, honest, and very reasonably priced. I would use them again in a heartbeat. Thanks guys! read more

Aaron's has been working on my 1969 Porsche 911 for the past year, working out bugs on a almost 50 year old car, that sat for 28 years. they truly are the best, and my car must like it there, because they get one thing figured out and another thing comes up. the joys of owning a old great car. they are car enthusiast who treat everyone with respect with reasonable rates. thank you Matt read more

AAA could not figure out what to do to give my Porsche a battery jump. Access to the battery was not clear. Aaron talked to the AAA guy until it became apparent it was best not handled by them. Next day, Aaron arrived with the knowledge, skill and good cheer to get my car back on the road. What a guy! I don't know any mechanic that makes house calls. And I know few who really understand Porsches well enough to figure all the angles on how to get the job done. He eventually removed a panel from under the car to access the cable release. Who would know that? Aaron! Over the years his company has cared for my automobiles as if they were their own. I can't recommend his organization enough. read more

Love these guys!! They are super knowledgeable and straightforward. No cheesy car salesman tactics or aggressive up selling on repairs. On the contrary. They approached my situation wanting to find the least expensive fix for my car, a 2005 Volvo S60. The new shop space is super chill - a pool table and gaming area with flat screen, in addition to a sofa area and bar tables with free coffee, are all present to make your wait more enjoyable. Free wifi too. We have finally found our family's trusted mechanics! read more

I've been having Aaron to deal with my Alfas in the past even before they are in the current location and I TRUST them to do great work for fair price even not just Audi, Porsche, BMW or VW. I had my daughter's Toyota Camry repair work done there recently. They got it done quickly and did a great job! I also had my TRD one of a kind Toyota Camry repair work done also....a shop one can trust to do good work with fair price on your car! read more

Aaron's services my 2004 VW Golf R32. I would trust these guys with any high end European car.