Very pleased with how they fixed a bad scratch on my car's back gate. Service was quick,…read moreprofessional and at reasonable price. They also provided me with a small jar of base paint in case of future scratches.

Einstein (Me) put a couple of long scratches in my almost new 2023 F 150. I assumed any body work…read morewould run $1,000.00 and up. I paid a fraction of that amount, and no longer fear having body work done. Anderson's did great work, I left really happy!

It's Wednesday July 3rd, and you're on your inaugural trip to Crater Lake NP, driving 270 miles…read morefrom Portland to Medford for the long July 4th weekend. Your wife is in the truck with you, you're towing your camper, and your daughter has taken a break from her Pacific Crest Trail hike to join you for the weekend. Then the fuel pump in your 94 Chevy pickup decides to crap out on you, with 230 miles left to go to Medford. The situation is looking grim, but somehow you nurse the truck through the mountain passes all the way to Medford, as your wife tries to find a rental vehicle to replace your dying truck for the weekend. You barely limp into Medford, set up camp in the Winco parking lot, and finalize the details of the Uhaul box truck you're picking up the next morning to continue your Crater Lake adventure. Next morning, you barely manage to coax your truck the 2 miles from Winco to Uhaul, and park across the street. You pick up your box truck, head back to "Lake Winco," hook up your camper, and resume your adventure. But you've still got a dead truck to deal with, parked on a public street near the Uhaul... So you start searching the web for a mechanic to diagnose and repair your truck. You choose Ken Scales Automotive because they have good Yelp reviews and seem like qualified, experienced mechanics. I'm telling you, you have made the right choice. Why? Because: 1) Ken Scales is open on Friday July 5th, so they can take your calls; 2) Ben, the unsuspecting mechanic who is assigned to fix your truck, has a heart of gold, and agrees to GO TO UHAUL, FIND YOUR SPARE KEYS HIDDEN IN THE TRUCK, AND NURSE THE DAMN THING BACK TO THE SHOP FOR DIAGNOSIS AND REPAIR, while you're busy adventuring around Crater Lake, in and out of cell service. 3) The shop leaves messages for you on your phone describing the fuel pump failure and estimated cost of repair, so you can decide what to do; and, 4) When you approve the repairs, Ken Scales Automotive gets the necessary parts and completes the repairs by Monday July 8th at 11 a.m., so you can use your truck to get yourself and your camper safely back to Portlandia. Bottom line: if you're looking for experienced, highly skilled mechanics with an outstanding customer service ethic, you can't do better than Ken Scales Automotive in Medford. They salvaged our Crater Lake weekend and got my truck humming again so I could get home safely. Sincere thanks to Ken Scales, especially Ben and shop manager Mike, maestro of customer communications. You guys pulled my butt out of the fire and made it possible for us to thoroughly enjoy our first-ever visit to Crater Lake. We'll be back, and I know exactly who to call if I have any mechanical problems.

I've been taking both my cars to Ken Scales for the past 12 years, but since Ken retired and his…read moreson Jeff stepped back from the business things have gone downhill, which is usually what happens when there's no owner presence on-site. When I took my Subaru in for an oil change, the tech didn't tighten the oil cap which popped off and blew oil all over my engine. Then, two weeks ago my Corvette wouldn't start, made a loud noise when I pushed the start button. AAA was not able to start it. Had to call a flat bed. Ken Scales did nothing for 2 days. On the third day they called and said the battery was dead. I told them I suspected something else was wrong because a dead battery makes no sound at all when you push the start button. I asked them to check everything having to do with starting the car that might have caused that noise. When they called to say they replaced the battery, I asked if they found what was causing the noise when pushing the start button. They said it was just a dead battery that's all, couldn't find anything else. This week, I drove the Corvette to Brookings, turned the engine off, but when I tried to start it again it made the same noise as before the new battery was installed. Worse yet, AAA said there were no AAA approved automotive service places within 30 miles, and they will only tow for 3 miles. I was terrified - 2 1/2 hours from home and no way to get there. After hitting the gas pedal a couple of times, I managed to get the car started, decided to try to make it home to Jacksonville. Took the car to Bob Thomas Automotive (BBB approved). They took the car right in, called me to say they hadn't found the problem yet, but assured me they would keep looking. Next morning their best technician called to say it took him 2 1/2 hours, but he finally found the problem. The grey wire to the fuel pump was loose. I will NEVER take my cars to Ken Scales again.

My GL 450 Mercedes was giving me trouble on a trip up the coast from California. I have some family…read morein Oregon, and I was referred to this sleek shop. They replaced my breaks, and a broken light but they also made a point to tell me my suspension was on its last legs. I was worried about the time commitment, but they had it ready in a days time. Thanks for keeping this machine in tip top shape!

This review gives me no pleasure to write given that in the past I have written an excellent one…read more I have spent many thousands of dollars at Aaron's Autowerks repair shop over the years, and my last few visits were financially damaging. Things changed after Doah left the company as manager. He used to make sure that everything was completed well and properly as promised. My Range Rover is hard to adjust. Some are. That is not my fault. I have repeatedly had to bring it back because of quirks not corrected or, more commonly, because certain final adjustments were forgotten by the mechanics time and time again (resetting things such as the idle speed). Usually they took care of such things immediately but I had to get rides for some things or take extra time to deliver the car and wait. That was frustrating. It happened repeatedly. A year ago I spent great deal of money to fix a fair number of problems, most of which were handled well (faulty electric windows, etc). However, I had to bring my car in several times to fix a power assist vacuum brake problem that made the 3 ton SUV dangerous to drive. Multiple times I had to have Aaron's fix an air suspension valve problem ( see below), and, strangely an expensive Xenon headlight bulb that supposedly went out while in their care with the new one seemingly less bright than the old. Within a number of months it too went out. It is still out. Only rarely were there apologies, usually from the ex-manager or the mechanic both of whom are very nice. I was made to feel like a 'problem' customer at times despite always being polite correct in finding their errors. I did not appreciate that either. Where the suspension issue was concerned, Aaron, the owner, knowing how much I had spent on other repairs kindly found me a used air suspension valve at the car facility next door, taken off an old Range Rover that had sat outside unused for years, and he put it in without asking me first or making clear to me any warrantee issues. His motivation for that, however, was good: he was trying to save me $400. However, it immediately went wrong and after at least five failed electronic resettings and a refitting, he would not stand by the product or work and told me that a new one was the only way to fix it and that it would exceed $1,200 (installed) after I had already spent $800-$900! He then steadfastly refused to look up or find out from others if my car was still safe to drive given that I had a permanent dashboard computer warning regarding the suspension fault. It affects handling, gas mileage and towing. It has yet to be fixed. Several attempts were also made to find a persistent drain on my battery. Eventually, a fuse was removed to a faulty headlight wiper motor. That did not fix the drain. So, between the multiple visits for failed brake assist vacuum line work, air suspension repair, and the battery drainage problem, not to mention the years-long lasting Xenon headlight bulb being replaced which subsequently went out again within a few months, I have been unable to drive my car at night, unable to tow my trailer, have had to drive slowly by day not knowing if my suspension is safe, and I was dismissed rudely from the store without any support at all for the clearly faulty air suspension valve that had been put in in good faith but without my prior permission and which had never worked! I have been a customer of Aaron's Autowerks for years, spending thousands of dollars there. We had never before had a disagreement nor has there ever been a rude word spoken in either direction. I was and remain extremely disappointed in the way that I have been treated. And I have held off this review because I genuinely like them as people. I have since been directed to other high end mechanics, although I have not yet been able to double pay on these still persistent malfunction issues that have already been paid for. Needless to say I am very disappointed in the quality of work and their attitude although I do like everyone who works there, including the owner. Jeremy Goodwin, MS, MD

Our 2001 Chinook Motorhome broke down in Medford, on our way home to Mission Viejo CA. We had been…read moreon a 3 week RV trip to Canada. My brother-in-law, Lee Lanphier recommended Keith Schulz garage, as he is a long-time customer. This on a Friday, late afternoon. After I gave them the history of our fuel problems (trouble filling the gas tank, loss of power, etc.) they diagnosed the problem as a faulty fuel pump. Thankfully Lee offered his home to us for the weekend, and our RV was completely fixed by Monday, and we made it safely home without a single problem! I highly recommend Keith Schulz Garage if any RV'ers or vehicles need a great mechanic in this area.

The time of repair given and the estimate of cost were far better than I could have imagined. Leo,…read moremy service writer, was spot-on with his desire to give me the best quote available, provide me a ride home after drop-off, and having the job done by the service team incredibly early on pick-up day. I will definitely keep Keith Schultz Auto Repair at the top of my list!

The best best best! Auto mechanics in town. I have been…read moregoing to them for 3 years. Multiple cars, and I'm NEVER disappointed!! Kurtis and Beorn are professional and easy to work with. I'm so grateful to them for the care of my cars!!!!

Been going to Curtis since I moved here 8 years ago on a word of mouth referral and never looked…read moreback!!! Ray Houck automotive is the BEST MECHANIC SHOP IVE EVER BEEN TOO! I'm a single mom can't waste time or money and he doesn't mess around with either!!!

Dan is an amazing Toyota/Honda mechanic and is extremely fair with his pricing. Heather runs the…read morefront office and is very knowledgeable and easy to deal with. Can't recommend this business enough!

I had a check engine light on and was worried that I was about to drop $500 on something. It was…read moreToyota's "it's been 5,000 miles and it's time to change your oil" light. Whew! They were kind, fast, and ethical. What more do you need in auto repair? Thanks Heather and team! rs

He is only interested in your money. Very poor diagnosis. I got P0524 code, I called this guy, he…read moreinitially said he would charge $285 for oil change ( He brought oil and filter ) He told me he is going to use good quality oil thats why he is charging more. In that price he also promised that he will do diagnosis of P0524 code, which he did but absolutely wrong way. He removed the oil pressure valve and cleaned it and put it back since he could not find the new part in the area which is fine but it was not valve it was just oil pressure sensor. Any simple mechanic would first try to find oil pressure sensor not the valve its different thing. And Yes he took it back that new oil and filter with him and never changed. I thought he will charge me less since he said i dont need to have new oil and change because it was good. I was predicting he is trying to save my money by not having oil and filter because the issue is something else but guess what?? i was wrong. After he finished diagnosis told me it will be $300 ( he barely spent one hour ), I called him in regular hour not afterhours like midnight or early morning. I would strongly suggest please find another mechanic if you get stranded dont use his service. Money minded greedy person. Since i dont want to argue with him on that day i quitly paid $300, he just cleared the code thought he actually made fix but i was wrong, check engine light came back as soon as we hit mountain. I checked with other local shop in Redding CA and he was able to figure out actual issue, he did diagnosis and changed the oil pressure sensor very reasonable price and car was fixed. again dont go by his fake google reviews, think before anyone contact him. Has no shame getting your money.

Amazing job done on my breaks, very efficient and reasonably priced not to mention the fact he did…read moreeverything within a day. Very appreciative. And he did everything service wise that I didn't know I needed.

Our 2001 Suburban started having oil pressure issues on our way to Medford from Beaverton…read more We babied it in to town and I asked friends who they would recommend for repairs and diagnostics. They recommended Quick stop and man what a great knowledgeable bunch they were! Figured it out within a few hours and we found out the engine was full of sludge. They dropped the oil pan, disassembled the front of the engine, cleaned everything up, new oil pump, pickup tube and screen, timing chain and gaskets including new antifreeze, all within 4 days! The truck runs better than ever and has great oil pressure again. All at a VERY reasonable cost! Wish you guys were closer to me in Beaverton, even with the distance, I will bring repairs all the way down to you when needed. Thanks Guys you really restored my faith in repair shops, and saved us a lot of "out of town" trauma. Dave & Olivia Swofford

Can't stress enough how great this shop is! Was in a bad situation with 4-wheel locked and trying…read moreto go out of town. They had it fixed in no time and the part was ordered for a permanent fix right away. I've used them a few more times and I even suggested checking on a few things to see if I needed that done. They inspected and gave me an honest report and told me that I didn't need any additional work - talk about honest!!!