It's Wednesday July 3rd, and you're on your inaugural trip to Crater Lake NP, driving 270 miles…read morefrom Portland to Medford for the long July 4th weekend. Your wife is in the truck with you, you're towing your camper, and your daughter has taken a break from her Pacific Crest Trail hike to join you for the weekend. Then the fuel pump in your 94 Chevy pickup decides to crap out on you, with 230 miles left to go to Medford. The situation is looking grim, but somehow you nurse the truck through the mountain passes all the way to Medford, as your wife tries to find a rental vehicle to replace your dying truck for the weekend. You barely limp into Medford, set up camp in the Winco parking lot, and finalize the details of the Uhaul box truck you're picking up the next morning to continue your Crater Lake adventure. Next morning, you barely manage to coax your truck the 2 miles from Winco to Uhaul, and park across the street. You pick up your box truck, head back to "Lake Winco," hook up your camper, and resume your adventure. But you've still got a dead truck to deal with, parked on a public street near the Uhaul... So you start searching the web for a mechanic to diagnose and repair your truck. You choose Ken Scales Automotive because they have good Yelp reviews and seem like qualified, experienced mechanics. I'm telling you, you have made the right choice. Why? Because: 1) Ken Scales is open on Friday July 5th, so they can take your calls; 2) Ben, the unsuspecting mechanic who is assigned to fix your truck, has a heart of gold, and agrees to GO TO UHAUL, FIND YOUR SPARE KEYS HIDDEN IN THE TRUCK, AND NURSE THE DAMN THING BACK TO THE SHOP FOR DIAGNOSIS AND REPAIR, while you're busy adventuring around Crater Lake, in and out of cell service. 3) The shop leaves messages for you on your phone describing the fuel pump failure and estimated cost of repair, so you can decide what to do; and, 4) When you approve the repairs, Ken Scales Automotive gets the necessary parts and completes the repairs by Monday July 8th at 11 a.m., so you can use your truck to get yourself and your camper safely back to Portlandia. Bottom line: if you're looking for experienced, highly skilled mechanics with an outstanding customer service ethic, you can't do better than Ken Scales Automotive in Medford. They salvaged our Crater Lake weekend and got my truck humming again so I could get home safely. Sincere thanks to Ken Scales, especially Ben and shop manager Mike, maestro of customer communications. You guys pulled my butt out of the fire and made it possible for us to thoroughly enjoy our first-ever visit to Crater Lake. We'll be back, and I know exactly who to call if I have any mechanical problems.

I've been taking both my cars to Ken Scales for the past 12 years, but since Ken retired and his…read moreson Jeff stepped back from the business things have gone downhill, which is usually what happens when there's no owner presence on-site. When I took my Subaru in for an oil change, the tech didn't tighten the oil cap which popped off and blew oil all over my engine. Then, two weeks ago my Corvette wouldn't start, made a loud noise when I pushed the start button. AAA was not able to start it. Had to call a flat bed. Ken Scales did nothing for 2 days. On the third day they called and said the battery was dead. I told them I suspected something else was wrong because a dead battery makes no sound at all when you push the start button. I asked them to check everything having to do with starting the car that might have caused that noise. When they called to say they replaced the battery, I asked if they found what was causing the noise when pushing the start button. They said it was just a dead battery that's all, couldn't find anything else. This week, I drove the Corvette to Brookings, turned the engine off, but when I tried to start it again it made the same noise as before the new battery was installed. Worse yet, AAA said there were no AAA approved automotive service places within 30 miles, and they will only tow for 3 miles. I was terrified - 2 1/2 hours from home and no way to get there. After hitting the gas pedal a couple of times, I managed to get the car started, decided to try to make it home to Jacksonville. Took the car to Bob Thomas Automotive (BBB approved). They took the car right in, called me to say they hadn't found the problem yet, but assured me they would keep looking. Next morning their best technician called to say it took him 2 1/2 hours, but he finally found the problem. The grey wire to the fuel pump was loose. I will NEVER take my cars to Ken Scales again.

Our 2001 Chinook Motorhome broke down in Medford, on our way home to Mission Viejo CA. We had been…read moreon a 3 week RV trip to Canada. My brother-in-law, Lee Lanphier recommended Keith Schulz garage, as he is a long-time customer. This on a Friday, late afternoon. After I gave them the history of our fuel problems (trouble filling the gas tank, loss of power, etc.) they diagnosed the problem as a faulty fuel pump. Thankfully Lee offered his home to us for the weekend, and our RV was completely fixed by Monday, and we made it safely home without a single problem! I highly recommend Keith Schulz Garage if any RV'ers or vehicles need a great mechanic in this area.

The time of repair given and the estimate of cost were far better than I could have imagined. Leo,…read moremy service writer, was spot-on with his desire to give me the best quote available, provide me a ride home after drop-off, and having the job done by the service team incredibly early on pick-up day. I will definitely keep Keith Schultz Auto Repair at the top of my list!

Very pleased with how they fixed a bad scratch on my car's back gate. Service was quick,…read moreprofessional and at reasonable price. They also provided me with a small jar of base paint in case of future scratches.

Einstein (Me) put a couple of long scratches in my almost new 2023 F 150. I assumed any body work…read morewould run $1,000.00 and up. I paid a fraction of that amount, and no longer fear having body work done. Anderson's did great work, I left really happy!

This was BY FAR the BEST experience I've EVER had with an auto mechanic shop. I literally left the…read moreshop wanting to pay more! That's how GREAT my experience was with Mike at DHM Automotive. When have you ever had an experience like that from an auto-mechanic? Or any service-based trade for that matter. Mike took over the shop after his father passed and he has carried on the tradition of excellent customer service, unmatched experience working with Subarus, and AFFORDABILITY. Mike is friendly, honest, transparent, extremely knowledgeable, and GENUINELY CARES about his customers. 5 Stars doesn't do this shop justice. DHM Automotive outshines Southern Oregon Subaru's maintenance department in every way -- and then some. If you own a Subaru, DHM Automotive is BY FAR the BEST place to get it serviced in Southern Oregon. [HOT TAKE: Possibly the entire West Coast.] Think I'm exaggerating? See for yourself. I know this family-owned local business will appreciate it--and so will you.

Great Service and great mechanics. Prices are reasonable and they get the job done. I would…read morerecommend this place.

So at the time of this review (7/7/2022) this business is no longer Nelson's, but L.M.D. Brake and…read moreAlignment. He has retired and some mechanically-inclined gentlemen whom he used to employ have taken over. It is also important to note that they are not taking credit cards at this time, so come prepared. I should also disclose that I have gone to Nelson's on and off for years whenever I needed brake work, so I'm a bit biased towards this place. That said, I came back to get my brakes done, and I am happy to say the new owners are continuing with the same tradition of great service at some of the fairest prices in town. I will continue to come here and refer friends, and am happy to see this good service continue in the same way Nelson's always treated me.

Very upfront with repair and cost. And done in a timely manner. Definitely will go back when my car…read moreneeds brakes again, and recommend for excellent service and super nice.

We have recently begun to use Travis Rappleyea for auto repair. We have been pleased with the…read morehonest, friendly service we have received. I asked him to do a full assessment on my car because it has a lot of miles and I didn't think it's had much maintainence. He shared with me that the plugs, etc. had been changed and were in good shape (I had forgotten having it done a few years ago!). It would have been a good opportunity for a less honest mechanic to take advantage of me. We also had him find and repair a leak in the A/C of our truck. Especially appreciated with our hot summer days! Fair prices, good communication and service. We recommend Rappleyea's.

I have a Volkswagen Vanagon. I called three other places. Finally found Travis from a friend…read more Nobody in Grants Pass would help me. I called them up told him my problem was and he took it on. They had to convert an aftermarket exhaust system. It was a tough job. They did an outstanding job. Very friendly service!!

I have trusted BTA with my personal vehicles since 2013, and my company vehicles since 2015. Brian…read moreand the team take care of our needs and don't push us into something we don't need, keeping our vehicles rolling at a fair price.

I received above average service from this business. I am only in town for another week when my…read morelight went off on my dashboard to alert me to some sort of error code in the engine. These folks were able to fix my car so I can go home in a few days as I was scheduled to do. Therefore, I am in there gratitude for doing me a solid by taking me likely out of order so I could get home. The cost of the service was considerably more than I was expecting. This is why I'm not going to post a full review. I'm going to find the Reddit thread and figure out whether the charge was outrageous or within the realm of reasonable given the location and part costs.

The best best best! Auto mechanics in town. I have been…read moregoing to them for 3 years. Multiple cars, and I'm NEVER disappointed!! Kurtis and Beorn are professional and easy to work with. I'm so grateful to them for the care of my cars!!!!

Been going to Curtis since I moved here 8 years ago on a word of mouth referral and never looked…read moreback!!! Ray Houck automotive is the BEST MECHANIC SHOP IVE EVER BEEN TOO! I'm a single mom can't waste time or money and he doesn't mess around with either!!!