Went online to get a trailer quote and received one the next day . The person I spoke with was very…read morehelpful I told them I would like to stop my the Medford store to look at some trailers . The next day I arrived Thursday @ 1;30 the gate was closed so I called the number on the gate and spoke with someone that said they were open to ring the bell and someone would be out to open the gate. After waiting for a few minutes nobody showed up so I opened the gate and drove in , after I parked and got out someone came out of the building and said they were on lunch and closed . I told him I was wanting to purchase a trailer and had a quote and would like to just look at some trailers he said no and told me I would need to make an appointment he was busy and couldn't help me . This place is a joke for sure the customer service is terrible .

Come to this place on a Saturday morning ready to plop down thousands of dollars and buy a trailer…read more Get told that there are only 2 people in today and that with 1 other customer and 1 inspection underway they would not be able to help us, that we'd have to come back after 2 o'clock. Told my husband that $1.00 would hold the trailer if we wanted to make an appointment and come back another day. The attitude was borderline rude, dismissive and short. We went down the road and did purchase a trailer. You lost a sale and we were told that alot of people end up at the place we purchased from because your personnel lack any measure of quality service.​

You want it or need it they usually have it.. prices seem fair and the customer service was great…read moreand friendly gave me a few pointers on the fix/install... I will be back!

Absolutely horrible experience. Heater went out in RV, called gave exact part numbers to be ordered…read morewas told they would be in later in the week. Offered to pay on the phone was told don't worry you can pay when you pick up. Went to pick up parts and they had ZERO record of my order. Considering a lot of people live in their RV's, like myself you would think they would care more about their customers. Week 2 without a heater with 20 degree temps, not OK!

I brought my drift boat trailer due to a rusted out rear rail. I also had a couple of U bolts on my…read moreaxel that needed to be replaced. Their quote was very reasonable and said they would have it in a few days. They called me later that day and said it was all done! The welds were beautiful and it was exactly was what they quoted me. I would highly recommend this business. They do what they say and their work is better than what I expected. I will now be going to them for all my welding and fabrication needs. Tom Soule, Jacksonville

Took trailer to them and asked them to go through it and repair anything wrong. After only three…read moredays in shop it was finished. that included new brakes, new winch, repair broken springs, pack wheel bearings, new receiver, and weld and repair deck and ramps. I have put around 2 k miles on since and couldn't be more pleased. Very professional and easy to work with. I would highly recommend them. Steve W.

Jack is fast and great mechanic he fixed my slide in my rv. Recommend his service very…read moreprofessional. AAAAA+++++

Jack was great, we had a blown coolant hose clamp, not easily reached and he got it on and we were…read moreon our way. He told us exactly when he would arrive, and did. Great service and very fair price!

My husband and I took a personal loan to buy our first RV. we drive up to myrtle creek and met with…read morethe owner of this place steve fish. He walked us around the toy hauler and explained that it was a customers and they brought it in for water damage on the front . He said they fixed it and then customer lost job because of COVID-19 AND COULDNT PAY. WE LATER Found OUT THAT WAS UNTRUE AND IT WAS HIS TRAILER! We even scheduled a repair with him on some other damage so his shop would get the money. Not even 24hrs later the repair he was proud about bubbled out in the rain on both sides. The generator didn't work ike he promised and he stated he would make it right to bring it back. My husband took another day off from work and drove it back up, THEN TIRE SIDE BLEW OFF AND ALmOST HIT AN OSP OFFICER ON THE FREEWAY!! Upon arriving steve fish told my husband where to park and proceeded inside. Things got heated and him and his wife janet kicked him off the property and told us they would not repair it or give us our money back. His wife is a horrible human being and went as far as to lie and say she was there during the transaction (she was not). I have filed a suit and feel confident I will get my money back because no judge is going to allow someone to treat people like this. Please do yourself a favor and run from this place.

From the owner: Twisted Trailer Service, LLC provides trailer repair, preventive maintenance and parts and…read moreaccessories to the Roseburg, OR area.