We had a great experience with Kelly's Automotive after a breakdown on I-5 while towing our fifth…read morewheel from Southern California to Washington. Shortly after fueling in Medford, I noticed what looked like light smoke in the mirror. Within a few miles we had lost about an eighth of a tank of fuel, and after pulling off it was clear we had a major fuel leak after the pump--nothing I could fix on the side of the road. AAA towed both our truck and trailer to Kelly's. Even with other vehicles ahead of us, they diagnosed the problem quickly. The repair wasn't simple due to how buried the component was, but they handled it efficiently and got us back on the road. Jeremy, the mechanic, took the time to explain things and clearly knows his craft. Justin was also very helpful and communicative throughout the process. Breakdowns are never convenient, but we felt we were in good hands. I would recommend Kelly's Automotive without hesitation.

I took my vehicle in because I was told my a tire repair shop that the 1998 car needed wheel…read morebearings, Kelly's automotive did an over all inspection and came back with other things that needed to be repaired on the vehicle making the bill $2783. After the service was done, the car acted strange and I returned to have them check their service and was told "it's old". Within a two days the car was running even worse. I took it to a different automotive shop and they could not believe my 1998 car was even worked on. I returned to Kelly's Automotive of Grants Pass showing them the service report from other auto shop asking for some kind of refund for the Unnecessary work and was DENIED. How unbelievable! I'm still paying for work done on a car that NO Longer works.

Great! Great people, great work! They took me to the fair…read moreand bought me ice cream and big pretzels. Very accommodating.

Had my car washed today and the lady that helped nice but after getting in my car after there was…read morelint from the towels all over the inside and outside of the car. The dash and console was cleaner going in then coming out.

They seem to know what the problem is without spending a lot of time (money) trying figure it out…read more They get on it and fix it quickly, do a good job and the bill seems reasonable. I wouldn't go anywhere else.

The techs at Tom's auto service are amazing! Very knowledgeable and helpful…read more I'm an Oregon native but currently live in California. I was up visiting in grants pass when all of a sudden, a terrible noise was coming from the front right of my engine bay. Not knowing the exact cause, had my suv towed into Tom's early on a Monday. By Monday afternoon they knew what was wrong, had the part is stock and could get me back on the road by end of the next day. They were even complete early and upon pickup, the tech showed me the broken fan from the radiator fan assembly that was basically wobbling away making quite the ruckus. I am so thankful that Tom's was helpful, knowledgeable and quick. They did come highly recommended by some friends so I'm glad I trusted them. If needed, will definitely take vehicles back to Tom's.

Great service. See my photo I shared for my full review…read more This site wouldn't let me post due to the length. Quality of work was amazing. They found a bubble on a tire that had nothing to with why I was there. Quoted price from other places were 30% higher than Gil's. For not only the prices, it gives you a peace of mind for you and your family.

First Rate service and workmanship. A very friendly place to take Our vehicles. Will call on them…read moreagain and again.

These guys saved me in a pinch just a few hours before every shop in town shut down for the…read moreChristmas holiday. I was traveling down I-5 when my instrument cluster went haywire and my check engine light came on. After that my engine was running super rough and I coasted into Star Automotive to see what the heck happened. After some tests they figured out the problem (cylinder specific ignition coil failure on Chevy Silverado) and worked fast to get parts picked up and installed before they closed up shop that night. If it wasn't for them I would have spent Christmas alone in a hotel room in Grants Pass, OR. Thanks to these guys I made it 500 miles to my destination and spent Christmas with my family instead. They were friendly, did their best to get my job done up against the clock, and charged fair labor rates. I can't thank them enough and definitely recommend them to locals and travelers alike.

It is truly unfortunate that after 3 cars, and 19 years of great service while Star was under…read moreprevious ownership I am now writing this 1 Star review. I had triple A tow my car to Star on 10/27/25. I gave them a call in advance and let them know I would be sending it there and stated what had happened. For full context, I was exiting the free way in central point there was a small box in the middle of the road and I had not choice but to slow down and go over it. My car being an Alfa Romeo Giulia sits low and something was pulled out of the bottom of my car and it immediately lost all power steering. I was able to pull to the side at the very end of the ramp. No body damage at all, car was still drivable but no power steering. The tow truck drivers were able to drive it into the flatbed themselves. Zach from Star automotive s initial quote 10/27/25 totaled $10,054.53. See pic and note Quote 1. (This quote will dramatically change once insurance adjuster is involved) 4 quotes later, 2 subcontracted dealerships, a broken fuel module that made my car completely underivable, and no answers from Zach or Austin about what happened. The insurance claims adjuster, the service manager in Portland and the technicians all agree in writing that my car was not drivable when it was brought in and that someone clearly damaged the fuel module brought the car in with zero fuel, and then tried to cover it up ...the technician stated "it was hanging off when I saw it". Zach blamed this entire incident on a recall. Once again in writing the alfa Romeo dealership states this was not possible. I did not accuse Zach or Star right away when I was presented with all the evidence and facts...I called Zach and sent him the email from the service manager who he spoke with and checked my car in with. I simply wanted an answer, and a solution to this issue. It's Friday 4:47pm 2/27/26 my car is 246 miles away one way. The additional cost is $1113.31. I just wanted my car back. When I went down to Star after my phone call with Zach to simply discuss this in person...they said Paul is on vacation and that there was nothing they could do for me. I said I wanted to believe Zach wouldn't take advantage of me knowing how hard things were already finically ....Austin and Zach made many excuses that were not only unreasonable and impractical explanations for this incident but Austin then proceeded to yell at me and threatened to call the police on me. To the owner Paul...I know you are not aware of any of this, and from one business owner to another I am truly sorry this is what your employees are doing behind your back representing your business. I could have chosen a statefarm preferred shop, but due to my past experiences with Star, Dave specifically when he was there I chose your shop. Paul please contact me regarding this matter. I do have more documents and a video of my encounter with Zach and Austin this evening if you'd like to see to give you a full perspective. I will not upload all the documents, videos I have at the moment I will leave a thorough review in full after this claim has been closed out. I look forward to our conversation Paul and I have high hopes that you will make this disappointing situation right. Thank you Hi Paul I appreciate your quick response even with you being out of town. My car is ready to be picked up in Portland and both the shop and insurance claims department need to be notified as to what the plan is. I can not wait until March 20th. The car has been gone since October and I have to have this closed out and picked up no later than Tuesday 3/3/26. I can email you all documents, videos, emails and correspondence I have from the shop. I'm sure Zach has Alfas phone number as well. Just ask for Katherine she is the Service manager. Again, appreciate your fast response and attention to this situation.

Had to take my Jeep in for a Warrenty issue, dealt with Alex, the process was quick and painless…read moreplus they got me in quickly! Thanks

Service NEVER EVER calls back. Service ALWAYS goes to message machine. Is anyone really there?read more

Chris was persistent in making sure it was resolved before he felt satisfied with the outcome…read more He also spotted a few other issues that were obvious and needed addressing. He is coming back again and offered to correct it at no additional charge. He definitely enjoys what he does and knows what he is doing. I'm actually surprised someone gave him a 1 star! My guess is... that person is just not ever happy about anything! ‍

Prompt reply. Great price. They come to me and do it at my home. Can't beat that for service!!!!read more

This Les Schwab is absolutely incredible!…read more For the last three days, I had been dealing with a horrible grinding sound coming from my front passenger tire, and honestly, I was pretty stressed about what the repair might cost. I brought my car into this location hoping for the best, and from the moment I arrived, the staff was kind, professional, and reassuring. The front desk representative immediately made me feel welcome and let me know a technician would inspect my vehicle and explain the repair costs before moving forward. I had visited this Les Schwab before for rear tire replacements and already had a great experience, so I felt confident I was in good hands. Within about 15 minutes of arriving, they had my car inspected and quickly identified that my front rotors and tires needed to be replaced. I was nervous about affordability, but the team walked me through my financing options and reassured me that I could use my available credit. That alone was a huge relief. Not only were they able to diagnose and fix the issue quickly, but they also made the entire process feel manageable and stress-free. They had everything completed the very same day within just a couple of hours. This team truly went above and beyond, and I would highly recommend this Les Schwab location to anyone. Excellent customer service, fast work, and genuinely caring people.

These guys are the bomb. Top notch service, took care of the F150 truck my daughter is driving to…read moreCalifornia and really helped us out. I was already a customer but just secured me as a customer for life thank you to the entire team!!

We just purchased a 2026 Tiffin Allegro RED and wanted some stability, steering and ride…read moreimprovements. When we discovered Henderson's Line-Up developed SuperSteer I knew we had to visit Grants Pass. We did SuperSteer, Koni shocks and airbag motion control units. Wow. Great decision. When we left I thought I grabbed the wrong Motorcoach. Jesse was so accommodating. The only time I heard the word "no" it was in front of the word "problem." We had lunch at a very nice restaurant walking distance from Henderson's. When we told our server why we were in Grants Pass she said many people who come intell her the same thing and they come from states all over the place to visit Henderson's. There's no doubt why.

Excellent service team! Very cordial and knowledgeable! They can accommodate over night or multiple…read morenights for longer repairs. They can handle the complex repairs and upgrades. Highly recommended!