My brand new Tesla was four days old, and had only 500 miles on it. Down in Happy camp, a lady, not looking what she was doing, backed her giant Nissan Titan Pickup. Right into the front of my vehicle, almost caving in the front end. The vehicle was brought here, because this was the closest Tesla authorized collision center to where the accident happened. The people here at star were great from the very beginning. They saw that I was very upset, and they were patient and they were understanding. We got the vehicle checked in, and they got me into a rental. They had the vehicle almost a month, and with the cost of the repairs, I was worried they were going to total the vehicle. They didn't, because the vehicle was so new and it still had such a high value. They listened to my concerns, and they were very reassuring. I didn't have to do anything. All of the paperwork went through my insurance company, USAA, which went onto the other person's insurance company. The entire time they had my vehicle, they kept me in the loop as to what was going on. If I had any questions, I could call. I spoke to Jared a few times, and he always had the answers to my questions. At the end of September, my vehicle was ready. I brought my rental from Sacramento back up to Medford, dropped it off, and they brought me my Tesla. It almost looks better than when I got it off of the showroom floor. They did an excellent job, the vehicle looks and runs great. I finally got to meet Jared in person. He explained everything that happened, and gave me all of the paperwork I needed so I can file a diminished value claim for my vehicle against the other person's insurance. From Medford, I took off on a one week almost 2000 mile road trip, and the vehicle is just handling absolutely amazingly. Thank you so much to star for getting me back on the road, for being reassuring when I had any questions, and then just keeping me in the loop the entire time. I can see why they are a Tesla authorized collision center. read more

Marco and his team were great to work with, and they did a beautiful job on my baby!!!! read more

Star Body Works - Body Shops Near Me - Medford, Oregon

Based on my interaction with Star Body Works, I question their ability to repair Teslas at an affordable cost. I dinged my rear door a few weeks ago - nothing major, but body work can be expensive. Tesla in the Bay Area gave me an estimate for $4,200. I thought surely the job would be cheaper in Southern Oregon since body shops don't have a captive market like Tesla, and Southern Oregon labor rates should be dramatically lower than the bay area. I guess I was wrong since Star's estimate was 50% more expensive than Tesla San Jose. Why? Star's estimate included significantly more labor hours, including for portions of the car nowhere near the site of the damage. That's a head scratcher. In addition, I suppose it's possible Tesla has access to technologies not available to Star, but this is body work on a rear door we're talking about - nothing requiring exotic technologies. Anyway, lesson learned. I'll take my Tesla down to the bay area for the work with the satisfaction that the work is being done by the manufacturer and I'll save over $2K in the process. Oh, one more thing. Star Body Works posts in public view their labor rates. Bonus points for transparency. That said, they have two sets of published rates - one set of rates for normal cars and one set for "Luxury & EV cars" which are about 35% more expensive than the non-luxury cars. Why? If these cars are more complex Star should simply use more labor hours than the simpler cars. Why charge a substantially higher labor rate for paint, body, mechanical, etc.? This makes no sense. These guys might be great. I'll never know. But if you own a Tesla (or perhaps a "luxury vehicle") you might want to look around for a quality job at competitive rates. read more

job: install sunroof. brush gard rear bumper gard side, step-bars undercarriage skid plate undercarriage mud gards fender effects i have not been "in" so's i can not give a service rating. thank you all. read more

Star Body Works - NOT A 2017 FORD ESCAPE ECOBOOST SE? HMMM. - Body Shops Near Me - Medford, Oregon

Customer service clearly a top priority Highly recommend . Great body work, good customer service what else can you ask for read more

I have a lifetime warranty on the paint on my 2002 Ford pickup. It recently failed and I asked Star if my warranty was still good. They said that it was and made the necessary repairs. Extimates had originally been between $2000 to $3500. They advised that as long as I owned the pickup, their job was guaranteed. I as very pleased with their work and also that I'm not out any money for the repairs. Several years ago I had Star paint a Corvette. The job was good with the exception of one area that was off color. I brought this to their attention and they immediately corrected the flaw. Again the work was of superior quality and was completed quickly. read more

Completely unorganized. Over the years I have received estimates from 7 body shops in the Medford - Ashland area. Thee guys are the worst by far at running a body shop business read more

I had my truck repaired at Star Body Works. I will never do business with them again nor would I recommend them. When I returned with my truck and spoke of my concerns and I was treated to a condescending gentleman who had practiced his lines for years. He tried to pawn the issues off on the insurance company. I had already talked with the insurance company who stated too much time had passed. Start Body has no intention to live up to their so called warranty. Within 2 years of being repaired I had to replace the majority of coolant system including a radiator. To my disbelief AAA Insurance uses them as a vendor. They replace parts with non original equipment that does not last. Hence, 2 years down the road you will be replacing them again at your cost. I wouldn't take my kids toy car to be repaired there! read more

2 years ago For fixing a small size dent thats not noticeable. $1,600 Dollars to fix. I'm not happy. This is just a money hungry company!! read more

Got sideswiped in February. Because the other driver has USAA and "couldn't get in touch with her" we gave up and just took it in ourselves on September 12. Here we are, 5 weeks later, still waiting for the relatively minor repairs. There is no communication from Star. We have to call them for updates. Three weeks ago they were "going to send it to the tech by end of week." We called a week later. The excuse then was they "had to reorder a part." Called today. It was ready last week. So thanks for that, guys. This is the third and final time we use this company. read more

I gotta tip my hat to Marco and his crew. My truck was in really bad shape. The body work was excellent and was done way sooner then the estimated time. My truck had damaged the entire left side from an accident and the folks at Star Body Works have been amazing with their quality work. Got both left doors replace, new paint job, new rear number and step bars. After insurance covered it, all I was left to pay was for the unrelated damages which was the best advice Marco gave me and best decision I made. Well worth it. You want excellent and great service. This is the place to be in southern Oregon. Also got 3 free car wash afterwards. Thanks again to Marco, Nevin, Corey and the rest of the crew at Star Body Works. read more

Totally astounded by Star. As a business owner, I think this is that rare kind of business that other businesses aspire to be. The prices are great, the service was fast and white glove, and the people and connections are genuine. I really got that they truly care and are here to serve. Special BIG thanks to Sara and Marco who went way out of their way for us. The kindest, coolest team of people, doing the best work in town! Thanks for making a process that would ordinarily suck feel like a total win! read more

Excellent service, communication and finished product. A little on the high end cost wise, but all costs were up front and I suppose you get what you pay for. Rental car business attached makes it very convenient. read more

Star Body Works made the experience of being in an accident an enjoyable thing to be a part of, if that's possible. We're so glad to have found them. Randi, Jake and Sarah were all part of making the process painless, easy to understand and truly satisfying. They even gave me free car washes at the end of it all! The paint match is perfect; the care they took to clean and return the truck to me was incredible. They even finished it earlier than expected. read more

Good thing they said there's a lifetime warranty on the repairs and workmanship. Pretty sure we'll be using it given the lack-lustre paint job and overall care of our vehicle while in their possession. Many scratches all over the vehicle, inside and out that weren't there when we dropped it off. Oh well. Live & learn. read more

I highly suggest my friends in the Medford area stay clear of this Body shop. On 3/15/21 my vehicle was towed to Star Body Works. On 3/22/21 I received a call about the final estimate and I was told the AC Compressor, Radiator, Grill, Bumper, Left Corner Panel, and Right Corner Panel needed to be replaced. On 4/1/21 I was called to pickup my vehicle and when I arrived I was surprised to see my car was not in good repair. The bumper was not properly installed, the paint color did not match the car, and the paint had dirt throughout on the hood, bumper, and both corners of the car. I was very concerned and upset as the body shop did not do quality work nor did they do a quality inspection before calling me to pickup my car. They were very apologetic and promised to get it fixed. On 4/6 or 4/7 the body shop called me to come down and look at a new bumper to see if the one they put on was defective. When I arrived we determined the new and installed bumper were the same. I also noticed that the installed bumper looked correct this time and I made a comment to the warranty manager who told me they hadn't touched it. I disputed his statement because the spacing and alignment was completely different from when I had seen it on 4/1/21. The warranty manager said well they might have readjusted it. Before leaving I asked when I could expect my vehicle to be finished and I was told most likely Monday 4/11/21. On 4/9/21 I called the body shop because I noticed, via the Toyota App, that someone had taken my car on a drive 3 different times. On the 3rd drive the app reported excessive acceleration, harsh braking, and harsh cornering. I was even more upset due to all of the issues I have already experience with this shop. I called the shop at 2:11pm and spoke with a new associate at the front counter who transferred me to Marco who was the USAA adjuster overseeing my repair. I left a voicemail as nobody answered my call. I call the shop again at 2:56 and asked to speak to a manger about the issue and was told no manager was on site. I told the guy, same associate from the first call, that one of two things would happen. He would get me a manager to talk to or I would be down in 10-15 minutes to pickup my car and take it to another body shop who could properly repair my car. The associate put me on hold and came back stating the manager had told him the drives were done to test my seatbelt. I told the associate it was only body work being completed and that his explanation did not make sense. I questioned the other drives performed and he placed me on hold again to speak with the manager. When the associate returned he told me the manager stated they were performing recalibration of collision sensors and that the drives were done to test the sensors. I still was not satisfied with the explanation and the fact that the manager would not take my call. I told the associate that when my repair was done I wanted reports for every test performed and time frames with routes for when my car left, returned, and where it was driven. I also told the associate I wanted invoices to prove that every part used in repair came directly from Toyota. Monday 4/12/21 and the repairs are still unfinished. The communication has been very poor after 4/1/21. On 4/13/21 Marco called me to let me know he looked over the repairs but there was a sensor error and they needed to recalibrate and test before I could pickup my vehicle. Today 4/14/21 at 1:37pm I was called by Star Body to notify me my vehicle was ready. I arrived to inspect my vehicle only to see compound left all over the hood and they had to take it back to remove it. There were scratches in the hood of the car, the trim on the side panels and bumpers are all scratched up and there is still dirt in the paint on the bumper. The paint color on the hood of the car does not match the side panels and there are paint blotches around the parking sensors and the side panels where the trim is. The hood of the car and the side panels are not aligned properly on both sides of the car. Star Body stated they could keep it and I explained that I would be taking it to another shop to properly complete repairs. I stopped by New Stage Collision and got a quote for almost $2,000 to fix the poor work that Star Body did to my vehicle. My vehicle was driven over 20 miles while it was in the shop. read more

After someone hit my brand new car, I was in a terrible mood for days. The folks at Star Body Works were kind, accommodating, and easy to work with. They let me do the estimate via a phone app, making it very convenient. After I dropped my car off for repairs, they stayed in frequent communication with me, giving me regular phone call updates and sending me text messages with ETAs and other helpful info. I also loved the fact that they're literally located next door to Enterprise Car Rental, which made the car rental piece so easy. If you ever get into a car accident, I'd highly recommend Star Body Works. read more

Absolutely amazing experience at the Geico office. Took a little longer than expected, but oh my, great job and attention to detail. The office staff, is so nice and professional and adorable! They took all my calls and concerns patiently and with respect and empathy. Amazing customer service in every way possible! I have not needed any body work on a car in over 20 years, so I didn't know what to expect.... if anyone, especially if you have Geico insurance needs body work, this is by far the place to go! :-) read more

Star Body works took such personalized care of my car as if it was their own. Someone back ended my car a few weeks ago like a hit and run. My insurance company recommended Star Body Works. I am so glad I went to them. They kept me up to date with what was happening with the progress of my car daily. They were super friendly, extremely knowledgeable every step of the way. When I picked up my car, it looked like new and was detailed too!! I just bought my car a few months ago, so when I handed it over to Star to fix I was nervous, I would recommend them in a second!! Thanks guys for taking care of me!!! read more

I just picked up my car. It looks brand new. It sparkled inside and out. I crashed my car into a pole totally jacking up the entire front side, bad. I first got a quote by another local body shop but the guy looking at my car looked afraid to take on such a job and he seemed to indicate that parts would take a LONG time. I didn't feel great confidence there! My Chevy dealer recommended STAR and said they take all their vehicles there. It took longer than normal to get parts but that was due to Covid crap with distributors. Once parts arrived, the team there busted and my car was done within days. After insurance stopped paying for a rental, Jeff at STAR took action and they got me a loner car. I'm not saying they will give loners for all customers, I'm not sure, but what I felt from start to finish was that everyone working there were (1) professionals, (2) they were working FOR me, and (3) they did a fantastic job making my car look brand new. I like to acknowledge professionalism when I see it, and STAR Body is appropriately named. Everyone there is a professional. Thanks read more

Great business to work with. Friendly and knowledgeable, prompt and they go the extra mile to help out where they can.

I wish there was an option to chose "0" stars! I have never written a bad review despite not so good services. But this company has crossed all Limits. WORST EVER! Took 2 hours to come for a jumpstart although they promised to be here in 1 hour. So 1 and half hours late, and no apologies. Were shamelessly lying that they are here. Worst ever customer service and no apology for their delay read more

The easiest part of my entire car accident was dealing with Star Body Works. The lady who answers the phone is extremely kind during a horrible week for me. Highly recommend. :) read more

If I could give them ZERO stars I would ! I dropped my car off on July 13th, I had to use a 2003 loaner car with about a dozen dings and scratches. I didn't mind because I used the car less than 300 miles in 26 days. ( I live about 15 miles from town). When I picked up my car and returned the 15 year old loaner, I was told I had made $1,000 worth of damage to the car. I never wrecked the car or did anything to it. I guess this is their second job on the side. I won't go to STAR BODY WORKS AGAIN!!!! read more

Had the unfortunate experience to have needed body work twice on my BMW roadster. Perfect. Exact paint match. Kept me in the loop. 5 stars. read more

I had a small dent on my car and Star fixed it perfectly. Fortunately, the paint wasn't damaged and they did a "paintless repair" in just a few hours. The price was a deal! If you need a rental car, Enterprise is right there at Star. Star Body Works has been around a long time. I checked with several sources, including my auto insurer, and everybody recommended Star for collision repair. read more

Superior repairs and front-office communication.

We had our car taken here from Brookings which is 2 1/2 hrs away. They did an excellent job on the repair of our 2005 Toyota Tundra. Not only that but while they were waiting for a part I had made an appointment to get a recall item taken care of at the dealer and they took the truck over to the dealer got the recall taken care of so we didn't have to make an extra trip. Their employee JT kept us informed when the repairs would be done at every step. Very satisfied with their work. Highly recommend read more

Great from beginning to finish. I had $6,000 in rear end damage due to an accident and they had it looking brand new in a 3 weeks time. A few miscellaneous dents were buffed out, free of charge and I was given a gift card for 6 weeks worth's of car washes upon finishing, so they could insure the paint was curing properly. They communicated extensively with the insurance company and texted me multiple times per week with updates. Picked me up when the car was finished and were great all around. read more

They took forever to fix my car. They claimed it would be fixed by the beginning of the next week and when I called them to inquire as of when I could get it they claimed that they hadn't even started the work on my car read more

I moved here from the Bay Area and had changed my license plates only to find out one of my license plate bolts is rusted in and can't be removed. My dad's been in the auto business for 20+ years and told me it's a quick 20-30 minute job. Mechanics in the bay area usually provide this service for free, but running around, I had found Star Body works to be the only 4+ star place around. Told me it was rusted in and it'd take less than an hour to fix, 100%. Then I came back inside and the mechanic said it'd be a 2-3 job. To drill and tab. And they charge $56/h so I was looking at ~$150 to put on my license plate after spending $300 at the dmv to change my damn plates. The cashier gave me an option to do it myself or make an appointment. Ended up making a deal they'd do it between cars but saying it'd be more than an hours worth of work because they want to try to remove it without drilling and tabbing to charge more money. Ended up paying $56, waited 4 hours for a bolt to be removed knowing its a 20 minute job. They gave my car a complementary car wash which cleaned some of my car but did a poor job..? And they gave me a coupon for 3 free car washes. All in all, it was a hassle to talk to one person give you an estimate and someone else gave you a different estimate. Kind of stupid in theory you have to pay $56 to put a license plate on your car. I won't be coming here again. read more

Talk about the run around was in a minor fender bender and they decided to total out my vehicle for 400 dollars worth of parts, wanted to charge 2,000 for labor and 2,000 for paint i would not recommend this body shop and not to mention trying to get a straight answer from anyone talk about a pain in the butt and don't forget that when you sign a paper to give them permission to check the car out you are also giving them permission to literally take the inside and out side of your car apart and then for them to put it back together is a nother pain in the butt talk about the worst month of my life getting the run around.Worst experience of my life. read more

Once again, I am thoroughly impressed by Star Body Works. Despite a small hiccup with an incorrect part shipped, SBW kept me informed along the way, and returned my truck repaired and clean, as promised. I feel confident recommending them to my friends and family, and to anyone that reads this review. If you do visit them, make sure to say hi to Jack! read more

This is the second time in two years I have used Star for repairs. Their work is excellent quality, both times completed early with frequent updates so I was never wondering. The technician even went above and beyond and made a small repair to an unrelated item I had inquired about... taking him just a few minutes and thoroughly impressing me and making my day!! Sarah and Randi provided exceptional customer service, returning calls promptly, explaining everything, and answering all of my many questions with a smile. Sarah went out of her way to make the car rental process with Enterprise smooth and help with a special need I had... and Sarah at Enterprise worked seamlessly with her. My worries were all for naught because the rental went quickly and perfectly, with the special need met. Our vehicle was then completed early. I will always use and recommend Star for all body work repairs. read more

From start to finish, I was kept informed. If they had a question they called and didn't assume anything. Received my car back ahead of schedule and no signs of the previous damange. In and out very quickly and professionally. read more

I had a car fixed 25 years ago by Star Body works and it was a really crappie job!!! But I decided to give them another chance on a small job on my car... Went in for a estimate.. $97.00 to replace a small trim piece that I had already bought? So they said the scheduler would call to make the appointment! Yep never called!! I will never take anything to them again read more

Had my car towed to and repaired by star. From start to finish, everyone I spoke with was an absolute professional. I felt like they always had my best interests in mind and they provided me with a few options and all the info I needed to make my own informed decision (needed to replace my engine and they found me a variety of options from new to refurbished). While my car was in the shop they did an interior detail and buffed some scratches and the headlights. I got my car back looking and feeling new. read more

We took our car into star auto body after a neighbor scraped our parked car. Within 15 minutes they had us out the door with the scrape no longer visible! Thank you for the excellent customer service! read more

I had repairs done to my car a couple years ago (sorry on the delayed review) and from start to finish is was a great experience. They were professional and up front with the process so there were no surprises. Thank you for the great work you guys. read more

What great customer service I thought my beautiful 2017 Chevy Silverado 2500 truck was keyed in a parking lot, I got another estimate at another shop for $1100, I pulled up to Star Body and Jake took a look and said give me a few minutes and went and polished it out, it was from a mirror or cart, Jake didn't have to do that and could have written up an estimate for $$, But was honest and charged me nothing, where do you get honest service like that, I will be back if I need a repair, Thanks Jake and Star Body Works. read more