New UPDATE: Employee Grace, allegedly from their CEO's office, sent me an aggressive, threatening email . Apparently Clark's policy is to bully and harass customers who complain about their abysmal return times, shoe prices, and the unprofessional communications generated by their outsourced employees whose English is sketchy at best. This company should be avoided at all costs. Their shoes aren't worth the price and you will be threatened if you complain. UNPROFESSIONAL COMPANY AND HORRID EMPLOYEES. NEVER AGAIN! $$$$ Expensive. Too expensive for this company to outsource customer service to third world countries. I bought a pair of shoes on December 26, 2025. Too narrow. Clark's changed their sizing. Sent shoes back for the correct size. As of January 26, 2026 I'm still waiting for the correct size. UPS label created, and I'm still waiting. NOW the same shoe is far less expensive than what I paid. Smells like FRAUD. Will I ever purchase from Clark's again? NEVER! Caveat emptor - let the buyer beware. SCAMMERS !!! read more

This is one of my favorite shoe brands. So I had to stop by. The gentleman who helped me was very pleasant, helpful and patient. As I've lost weight, my shoe size is different now and I'm not sure which size is going to fit. He didn't mind looking for the smaller sizes to get the right fit. I ended up getting beautiful cognac color boots which I absolutely love. It's part of the Collection line shoes which makes me feel very comfortable. This is a great store and definitely great customer service! read more

Came in here looking to take advantage of their sale and save. Tried on a few pair of shoes until a sales associate asked for a shoe I had on. I handed him the one on the floor next to me and he said he wanted the one on my foot, a customer wanted to try that one on. I said I wasn't done with it yet, but he apologized and said another customer needed it. So I handed him the shoe I was in the middle of trying. The sales associate returned the shoe I was trying when the other customer was done with it. I asked if there was a VIP that needed it (who knows, maybe the store founder was browsing)? What was so important about that customer that they took priority and made me feel like a 2nd rate customer? Nothing, he said. Guess I'll take my 2nd rate business to another store. Best saving I did all day, saved my money from going to a shop that that treats selective customers with disrespect... read more

Very helpful when I had to exchange some shoes. They were very polite and quick. Better selection that at the outlets

When I was in high school, I bought my first pair of Clarks shoes. They were desert boots, a style Clarks started making in 1950 and is still making. A number of their styles for both men and women have entered the pantheon of shoe classics. This is a very old company that started in 1825 in Somerset England by the Clark brothers. Originally they sold sheepskin rugs and slippers. The company was remarkable for its time in history when workers for the most part had few rights and privileges. The Clark brothers with their Quaker-inspired social consciousness, decided to provide housing and education for their employees in addition to jobs. Sounds like a good beginning. These days, Clarks is an enormous global company with factories in Europe, Asia and North America. When I think of Clarks, I think comfortable shoes and not necessarily high fashion but over the years they have had a real uptick in stylishness. They sell shoes for women, men and children and throughout the store also have a selection of fairly nice women's handbags. Prices are quite reasonable. A couple of years ago, I had gotten an awesomely bad blister while on a work related trip from tromping around in my (non-Clarks) heels everywhere. By the time I got back to Boston I was in dire need of going barefoot whenever possible, but on a more practicial note, I needed a very soft open toe flat to wear at least until the blister healed. Clarks had just the shoe. They were attractive, easy to slip on and most importantly so comfortable. I still have them and pull them out from time to time. More recently, with non-boot weather finally upon us, I purchased a pair of stylish flats with rubber soles and a pair of leather backless sandals for my daily commute. Both are incredibly comfortable. I'm not someone who ever wears sneakers (unless I'm running or playing a sport) so Clarks fills the comfort shoe gap nicely without looking overly casual or under-dressed. I still love my heels for the office or going out on the town and I still shop for heels at any number of shoe salons that sell the brands I love, but I think of Clarks when sheer casual comfort is what is needed. When traveling, there is usual at least one pair of Clarks in my suitcase. When in the store last week, a pair of heels did catch my eye. I think they're doing better in stocking more fashionable pairs. I didn't have time to try them on but I'm going back this week to do so. At this location, the sales staff is quite helpful. They ask if you want your feet measured, which is something to consider...my foot size has changed over the years). And the person who assists you will offer to help put the shoes on you, (which I have a hard time letting them do but it's a nice and more upscale service especially these days of limited sales help in most places) and they will work with you to make sure you're comfortable with the fit. I was told that you can wear a pair of their shoes for up to 30 days and if they're not right, you can still return them. And don't forget to sign up for their rewards card program. Clarks has been around for such a long time and I'm glad they are. I feel it's a solid and dependable company with shoes to match. read more

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So fortunate to have stopped by this location. It is located close to the harbour, for our port of call. The three of us came in, just to keep each other company. The original pair of shoes that caught my friend's eye was not among the 6 pairs and 2 shoe trees, that we end up purchasing!!! This was really due to the Auset. His patience and professionalism puts him above and beyond. Regardless of the many times we changed our minds, Auset came back and forth with the "right" size, with his smile ever present. His own suggestions were so much appreciated. This of course led to the extra purchases. His teamwork with his colleague is to be commended greatly read more

This is my new first stop anytime I want new shoes. I highly recommend the Artisan line. I have found cute high heeled shoes in that line that are also comfortable! I have six pairs of them now. Most of the time the service I get there is awesome. Tbey are very helpful with giving you any discounts you might be eligible for. They have a great variey of shoes, from very casual flat shoes to nice, dressy ones. And their handbags are very nice too! read more

I ordered a walking shoe on sale $79.99, original price $130 on the internet. The color ordered was taupe; however, it looked more gray to me and to others, and the shoe did not have any give, which I need. I read all the reviews, and another reviewer returned the shoe, since it looked green to her. I took one shoe out of the box and knew immediately it was not for me. I returned them to the Boston Quincy Market Store and was immediately told I had worn them. I had not worn them, and I had taken only one of the box. The sales clerk said she has been in the shoe business for years and there was no doubt from looks on the bottoms of the shoes, I had worn them. I had not. She could give me a store credit only. Since I had not worn them, I could only imagine that the shoes had been worn and returned to Clarks and sent to me via mail. I very much like Clarks shoes; however, I will NEVER ever order again on the internet and take the chance of someone telling me I had worn the shoes when I had not! Beware this could happen to you! read more

Yay!..... English Shoes (made in Vietnam). Actually this is a great store - Clarks have to be the one company in the world that can make timeless classics that are functional, long-lasting and stylish. The pair of leather half-boots I bought were invented for the British Army's defense of North Africa. I don't see Nike boasting anything like that! The staff here were wonderful and gave me all the tips I need to look after an understandably expensive pair of shoes. They were also honest - which counts for a lot in my book - and they held on to a pair for a whole weekend for me only with my word that I would return. Best of all - Clarks is cheaper here than in the UK. Crazy! read more

I love Clark's shoes. I have been buying and wearing Wallabees since 1974..... I am 'on a hiatus' at the moment, wearing clogs, and holding out until ? I encounter them in another city. The hiatus is a direct result of my experience as a customer at this location. My interpretation of the treatment I received was that it was consistent with a peculiar manner of handling those whom one deems racially inferior...which has largely become nearly extinct in big cities as of the last decade... Of course there could be another explanation for something which was at the very least terrible service. This is what happened....There were 3 clerks in the store, and there were two customers. I came in browsed, then waited holding 3 sample right shoes in my hands....after 10 minutes I stopped one of the employees and asked if they would send the next available salesperson to me... No one helped me; while no one helped me two new customers who entered the store were asked if they needed help, and I asked the staff who passed me if they could help me once they were free--these requests were met with fleeing eye contact , no nods , and no sounds...after 20 more minutes I left read more

I have a wide foot and finding quality shoes in a wide is a difficult task. It took a good 10 minutes to get waited on but I was bound and determined to see what they had in my size instead of internet ordering from some online company and sending ill fitting shoes back again. When I asked what they had in stock in a 9W in black and got to try on six pairs of shoes I was thrilled thrilled thrilled. I walked out with two pairs. The new "unstructured" line is super comfy and half of them are cute. Some look like bad outer space shoes but just dont' buy those so Clarks takes the hint and gives us cuter stuff. I found they also run a half size big so trying them on is imperative. Clarks are the only shoes I'll wear for teaching because I can walk for miles and stand in them without any lower back pain at the end of the day. Their sandals are tough and last me for two seasons or so. Bonus points for no sales tax on shoes in Mass. It was worth hauling home a heavy carry on bag to TX. read more

This review is long overdue. I'm getting to it now because, well, I've been busy. That's right, busy going all sorts of places in my shoes because they are AWESOME. Forget that they look good - of course they look good, I bought them because they look good - but they FEEL GREAT. These are the most comfortable shoes I've ever worn. So as a product, Clarks = WIN. The service was great. There was only one clerk in the store, and he was taking care of everybody with professionalism, finesse, and patience (because you know how fickle shoe-shoppers can be). His name is Craig, and he gets five stars in my book. I described to him what kind of shoe I was looking for. He said that he had it narrowed down to three models - I told him that I think I saw one I liked in the adjacent display room. I went and got it, and when Craig returned with the three suggested models, sure enough the shoe that I liked was one of them. The man understands. Craig showed my feet the kind of attention that they only tend to get from certain fetishists. He measured their precise size and width, and got me the perfect sized shoe. I started to feel a little bit embarrassed at all this fabulous attention when he started to tie my laces so that I could walk around and try the shoes on. It's okay Craig, I can tie my own laces-- oh you don't want me to? Umm, okay... Thanks, I guess... He also gave me two shoe trees for the price of one, gave me a hefty discount on a second pair of Bostonians, threw in some free shoe polish for BOTH shoes, and gave me a complimentary shoe horn. What a guy. Craig, this review may be overdue, but every time I put my feet in my Clarks a part of me wishes that you were there tying those laces. read more

I want to say first that I love Clarks shoes. They last forever and are actually comfortable, and they have been getting more stylish over the years. The reason for my two star review is the customer service at this particular location. Usually employees at a Clarks store are really accommodating, and will find you the perfect shoe and will measure your feet to get the perfect fit. Not here. I went there yesterday afternoon, while it was raining in Boston. I had made the mistake of going out in ballet flats made of cloth. So, my feet were freezing and wet and I needed a pair of shoes. I was practically begging them to let me buy any dry shoe in the place. And somehow, this shoe store can't even sell shoes to a customer that is begging for any dry shoe and doesn't even care what it looks like. The sales guy looked around and showed me a couple of styles. I said, "Fine, I need an 8 or 8 1/2." He went to the back room, determined my size wasn't in stock in one of the styles and came back declaring, "Today is not your day." Then he went to help another customer without even asking if I wanted to try something else. So I found him again and asked, "Do you have anything else?" He said "No, but you probably shouldn't wear socks in the rain." Seriously? You have NOTHING in a size 8? At all? Please. After reading the other reviews, it makes me wonder, did he assume that I couldn't afford the shoes? That I was too young? That somehow I don't fit into the Clarks brand? Am I not "worthy" to wear a Clarks shoe? It definitely felt that way. He ditched me to help an older lady who looked like she got teleported from Wellesley. By the way, dude, I already own a pair of Clarks shoes, I can afford them, and from now on I won't be shopping at your store. read more

Clarks of England Concept Store - Store service and management is a bit higgilty pigglety. Full line of Clarks that you might not find elsewhere though. read more

I really like Clarks Indigo line - the leather they use is really soft and breaks in fairly easily. The staff here are helpful and I highly suggest buying the Bostonian Instant Shine sponge they sell there - it's only about $5 and I've used to to shine all my leather shoes a million times and it still hasn't worn out! read more

Clarks - my favorite pair from Clarks - Shoe Stores Near Me - Boston, Massachusetts

This Clarks location is quite professional, and while often *over*staffed, it means that you will scarcely be at a lack for help. The selection is great, and the shoes are QUALITY. I've never owned shoes longer than these Clarks sandals I bought a few years back. I ride my bike in them, go to the beach in them, wear them to singing performances. They're durable and fashionable and most of all: comfortable. read more

I'm a big fan of clarks. But this post is actually more of a question than a review-- does anyone know of other places in Boston where you can find Clarks Wallabees? Just wondering read more

Whoever the manager was at 3:00pm on December 22nd for this location prompted this review. Of course, a few days before Christmas, the store is packed. Lots of teenage associates standing around. The manager (while dealing with her own customer) still directing traffic. "Please help these gentlemen." "Please ask that customer if they need anything." The teenage girl who helped us was very sweet and helpful, but still a teen. Was chatting with her friend before the manager called her attention. Thumbs up! read more

Friendly and helpful staff, esp Joi. What do I know about kids shoes? She told me not to get soft soles because my child is walking for a while now, running too. Clarks have comfortable shoes. I am obsessed with the leather smell. Sign up for their rewards program. They never expired and you get $40 off after making $400 worth of purchases. Who knew? Simple and easy returns too. read more

Clark's offers a decent selection of dress shoes at somewhat reasonable prices (which is hard to find in Quincy Market). The service was really good and I was able to quickly find what I was looking for. If you are in need of shoes quickly (e.g you are in Boston for the weekend and forgot to pack dress shoes for an engagement party) then Clark's is your spot. You also get a chance to be a tourist in the process read more

Just went by Clark's to return shoes for a smaller size. I bought the shoes yesterday. When I asked for an exchange they wanted to charge me $60 for a crease on the left shoe. I showed them the receipt that showed I bought them yesterday and did not wear them. I was a Clark's customer for the last couple years, but unfortunately how this was handled I will no longer. read more

Thanks, Michael you are a dedicated sales pro. My feet stopped hurting so you helped me out considerably.

No one talked to me at all. Made eye contact with 2 sales people. They still didn't help me. Horrid service.

When I went into this particular store on Sunday 12/20 the women working were slow and not very helpful. I went in about 99% sure I was going to buy boots but I ended up not making a purchase because of the poor service. Found lots of great shoes I wanted to try on. I like clarks products and generally have had great customer service. They took extremely long to get shoes and looked very unapproachable when asking questions. When I asked to try on shoes it was as though I was really bothering them. I won't be going back to this location and looking elsewhere for boots. read more

The laces of my Clark's had snapped on me, and Nate was very accommodating in providing me with new laces free of charge!

Awesome! Was assisted in purchasing a pair of walking shoes, tall boots, backpack and items to treat leather. They are 100% accommodating and I was able to enjoy my time in Boston in comfortable shoes and did not have to lug my other items around as they were ordered for me and will be mailed to my home. I would definitely go back and gladly make the four hour drive from my home! read more

Great service. Very friendly and cordial. Especially considering this is a very touristy area. They treat you as if you will be coming back soon. read more

I am happy that they stopped selling shoes with soles poorly made in China. After two refunds they came out with some new Clark shoes that are not cheaply constructed and will last a bit longer. The crap pair made in china "cracked" in half after one month. Lucky for me this store has a good staff with reasonable turnover to remember repeat customers and deliver no hassle refunds. read more

We normally shop at the Newbury location but we went here because we were in the area. It turns out they had a much better selection. Jonathan was very professional and he helped us with our numerous shoe fittings. Overall, we had a smooth shopping experience. read more

Food was actually really good , not what I had expected. Very impressed. read more

I went to this Clarks store in Boston and bought shoes for my daughter. The size I wanted was in the back and the sales associate who was helping us brought us a box of shoes that were the correct size and shoe type. We had a quick look, purchased the shoes, and left for our flight out to California. When I came back to CA, I realized that the sales associate had given us mis-matched shoes - the two shoes were different colors. I called up the store and requested that they allow me to swap the shoes a local Clarks store or I could mail my mis-matched shoes back, etc. They said they would call me back, and its been 10 days. I have called the store a couple of times, but no one is picking up their phone. read more

The store appears to stock most of Clark's shoes. Friendly helpful staff.

I have bought many shoes at this store and must say they are of high quality. the prices may be high but here you get what you pay for. RJV Medford read more

The staff here are very friendly and understanding. I brought in a pair of old, worn shoes, and was able to use Clarks' lifetime guarantee return policy to exchange them for a new pair. The pair I wanted wasn't in the store, so they're shipping them to my home at no cost. read more