I'd like to update my review since my first stellar review was for the initial estimate process…read moreonly and I said I would update (but forgot). It's been 5 years and we've had plenty of people up in our attic since Rodent Masters completed our job and any time someone goes up there, I beg them to check and double check to ensure there are no rodent droppings. During this time, we have not heard a peep in the attic which is a complete 180 from what we were hearing before - it always sounded like the rats were having a party up there in the middle of the night. The process took about a month from start to finnish because the first thing they do is cover and patch all holes or entrances up so that nothing can get in (or out) and not just outside of the house but inside the attic and inside every single area from within the house. It's a LOT of work but they did it very well. Then, they came back and, in our case, because things were so bad, they sucked out all of the insulation and then reinsulated the entire attic with much higher quality material than what had been removed. Then they came back on final time to ensure there was no activity. So, I have no reason not to continue recommending Rodent Masters and I have for the last 5 years. I do think I will contact them soon though just to have someone do a walk around to ensure there are no new holes that have developed since they were last here. Highly recommend and I'm glad to see that the reviews continue to be outstanding since the one I gave 5 years ago!

ONE STAR FOR SHOWING UP ON TIME. ZERO STARS FOR EVERYTHING THAT MATTERED…read more I hired Rodent Masters because I have documented ongoing rat activity around my private patio at my apartment for approximately a year. I have five security cameras recording the activity, including rats repeatedly on the ground in my private patio where my small dog walks and sniffs. I explained the situation to Max in detail, including how distressed I was, and told him I was prepared to pay for an exterminator's help myself. At their request, I obtained my landlord's permission for them to perform the work. The day before the appointment, I went even further: I sent Max a five-page presentation with photographs and a diagram of my property, identifying suspected burrows, storage areas with rat activity/droppings, openings I wanted sealed, the water-heater closet, planters/root systems and other possible nesting and entry locations. I also explained that I have a small dog and wanted safe, enclosed trapping options. I specifically asked whether they could perform the work the same day if possible. The technician arrived on time, but the inspection I expected simply did not happen. He focused on whether rats might be inside my apartment even though I had reported an outdoor problem. When I asked whether he had seen my presentation, he told me it was "at the office." He did not open and inspect the storage cupboards where I had reported rat activity and droppings. He did not investigate the suspected burrows. He did not seal any openings. He looked directly at an opening into one of my storage areas and did nothing about it. Most incredibly, while standing on my patio he explained that rats like protected areas around water heaters, yet he never even opened the doors to inspect the two water heaters I had specifically identified in my presentation. After all of this, the primary recommendation I received was to buy mountain lion or fox urine and spray it myself. After I complained, Max initially told me in writing that he was "very confused" because he had forwarded my list to the technician and explained the situation to him. He later said they were trying to "save me money" and the technician did not want to take my money "by just setting traps." That explanation makes no sense. This was supposed to be a free estimate. I never told anyone I was on a budget. I had specifically asked whether they could do the work that same day and was prepared to pay. Nobody even gave me an estimate or presented treatment options and allowed me to decide what I wanted to spend. Max also brought up my doggie door afterward. I did not tell Max about a doggie door the day before. I mentioned it casually to the technician while we were already standing on my patio. I never reported rats inside my apartment. He insisted on coming in and looking under my sink and told me I had no evidence of rat existence. My complaint is simple: I hired a rodent professional to investigate documented rat activity, identify nesting/entry areas, recommend appropriate trapping and exclusion, and give me an estimate. Instead, the specific areas I identified were not meaningfully investigated, no holes were sealed, I received no estimate, and I was essentially told to buy predator urine. Had Max simply told me after receiving my five-page presentation that this wasn't the type of work they were going to perform, I would have thanked him and continued looking for another company. Instead, I stopped searching because I believed help was coming the next morning. That lost time matters when you are already dealing with an ongoing problem. I also let Max know how traumatized I was by these rats and how I wasn't sleeping at night. He seemed so empathetic and told me not to worry. Why pretend you want to help and then lie about our initial conversation. P.S. I saw another reviewer say someone from this company arrived in an unmarked white van, which the company disputed in its response. The technician who came to my home also arrived in an unmarked white van, and I have the security-camera footage showing it.

I have been extremely impressed with this company, especially their termite inspector, Byron…read more Initially, I reached out to several companies for quotes, but when Byron arrived, it was immediately clear that he was knowledgeable and experienced. He did an excellent job explaining the situation, outlining the necessary steps, and helping me understand the process. After speaking with him, I felt confident moving forward with their quote for termite treatment and tenting of my garage. What impressed me most, however, was Byron's outstanding communication and dedication throughout the entire process. He consistently kept me informed, attended all the meetings before his crew arrived, and even went to my neighbor's house to help remove items in preparation for the tenting. Although the tent removal is scheduled for tomorrow, I am so confident in the quality of their service that I wanted to share my experience ahead of time. I highly recommend this company to anyone in need of termite services. Byron has been exceptional from start to finish, and his professionalism, knowledge, and commitment to customer satisfaction truly set him apart!

Very professional and polite. They came quickly, gave me…read moresome good information and charged a reasonable price without up selling on subscription services. Treated my house for cockroaches

Due to the weather being less than agreeable, there have been more and more spiders calling my…read morehome... home. So I needed to call someone to break some 8-legged kneecaps. I found Homeshield during my google search, and since I was leaning more towards supporting a family business, rather a big name brand, this is where I landed. Marcus arrived to my home, and was very courteous, and knowledgeable. He took care of business and showed those spiders who's boss. I had a D2D salesmen offer me a deal for pest control, and the value proposition seemed more like control, than a value. I'm glad I turned them down, and found homeshield. ​

We had an amazing experience with Zach from Home Shield! He was incredibly thorough, professional,…read moreand friendly throughout the entire service. My mom was home during the appointment and couldn't stop telling me how impressed she was with his attention to detail! Zach took the time to inspect our home, identify potential entry points for spiders, treat both the interior and exterior, remove spider webs and nests, and even provide recommendations to help prevent future issues. He also followed up with a detailed summary and photos of everything he worked on, which we really appreciated. This was a night-and-day difference from our previous experience with Home Shield, which had left us pretty disappointed. Zach completely changed our impression of the company and showed us what great customer service should look like. You can tell he genuinely cares about doing a good job rather than just rushing through an appointment. Thank you, Zach, for going above and beyond! We would absolutely love to have him back for our future treatments!

Jesse came and inspected the house for rodents and closed multiple holes. He placed mouse traps in…read moreboth our attics and in the garage. He then came back multiple times to check on the traps. He did a thorough job and I am very pleased with their service.

These guys are great! Albert and his team are always on time, very responsive, and easy to work…read morewith. They are also very accommodating when I have a tight schedule and always make the effort to fit me in. Their work is thorough, professional, and reliable every time. I use them for three different properties and have consistently been happy with the service they provide. I would definitely recommend them to anyone looking for dependable pest control.

Thank you, Joe, really appreciate the help. He was very thorough with the inspection and explained…read morethings really well. They were also really quick to respond. I called at 9 am on Sunday morning, and they were at my house by 9:30 am.

Thank you to Joe- the amazing exterminator who gives you advice first before you invest your $$$ on…read moreuseless traps and services. He told me the proper traps to get, how to use them, and then gave me his number for any questions I might have so that I could save money. Very customer oriented...

Love our guy Troy! He's friendly, respectful and always goes above and beyond…read more There's been a few times where I see a gross / scary bug and call frantic threatening to burn my house down (kidding! ) and Troy comes out ASAP and handles the bugs/spiders. He's such a nice guy and takes great care of his clients!

I have add Dewey pest control for 8 years and the service has been pretty good other than notes…read morefrom calls not received by techs for additional service. Customer service is not very good, I feel Dewey is more about bottom line than customer service. I had an issue with 2 payments not processing due to a cc not being updated with new info so The 2 payments bounced back to my account. Resolved the cc issue online but Dewey needs a full annual payment upfront because if it. There was no work with customer, acknowledging the minor mishap. I felt the 8 years meant nothing to this company.

On behalf of my father, they are punctual, they say what they do, and recommend to others and for…read moreour other units. Thank you! Also thank you for Karen and Israel for making it a smooth process.

I contacted them for a mice problem we're having. They set up a day and time for their supervisor…read moreto come out to access the problem. He came took pictures and told me were the problem was. He explained what the procedure would be. He said he would take the pictures back to the office and they would contact me so I could set up a time to have this done. I've never heard back from them and only get voice mail when I try contacting them. Guess they don't want my business. And now I don't want them. Not professional at all.​

Leo was amazing! First off, when I called Leo's Home…read moreSolutions, they picked up the call right away and were able to give me 2 appointment options for a specific window of time for the next day! Leo was very thorough and professional, after the walk through consultation and then proceeding with a protocol and solution, I felt much more at ease & safer with his expertise! Calming my completely freaked state of mind! He found 2 openings on the exterior of my house and fixed them: put a screen over the exposed gable vent, quickly & impeccably, as well as covered an open vent pipe on the roof Also, as I was scrolling through all the exterminator options, I realized I didn't want a van that screamed exterminator in front of my house! Besides the name "Leo's Home Solutions", being nicely "general", I got a great feeling of the work Leo's company could provide from the glowing reviews and I was right! Everything was at an extremely fair price too! I highly recommend Leo's Home Solutions!

We are very happy with Leo home solutions. Their response was quick, their estimate was fair and…read morethey did a thorough job cleaning up the mess in our garage attic and closing off all entryways so we don't get unwelcome visitors again. Also, everyone was very nice. Would definitely use them again but hope we don't have to!

Joey came to inspect the house and was beyond respectful of my elderly parents…read more Extremely professional

Very professional. Very effective. We use their maintenance service. Had a huge ant priblem -- gone…read moreafter their service.

Finding a mouse got into my home has been the most stressful experience ever. L & A Pest Control…read morehave been nothing but angels. From my first call, I felt reassured. Both Allison and Luis have been friendly, patient, and transparent in every step of the way. Their pricing is honest and they will not sell you services you do not need (beware- other companies will try) and the work thorough! I highly recommend L&A!

Quick response and very professional service. So far so good in terms of pest control. I recommend.read more