Cinnabon has always been my favorite place to go but every time I've gone here the clerk ALWAYS forgets to put the extra icing I asked for in the bag AND I get charged for it?! I'm usually a really patient person but this has already happened 3 times. read more

asked to buy box of 6 right out of oven but was told we would have to purchase them individually which in return would inflate the price to about 31.00 for the box...take note that store was closing in 33 mins was told buy the employee that I could buy the box that was sitting on the shelf for god knows how long...so ended up buying one that came from the oven(saw it come out with my own two eyes) 25 mins till closing and the boxes are still sitting on the shelf...they just lost money knowing that I would of bought a box of 6 fresh Cinnabons...unbelievable what we customers have to deal with. read more

Two words: Iced Coffee Cinnabon is located in the main Ala Moana food court, next to Coffee Bean and Papa Beard's. Usually no long lines and fast service! Okay, if you're contradictory, where you don't eat cinnamon rolls because "it's bad for you" but drink cinnamon rolls flavored iced coffee thinking it's any better, like me, then you might want to visit Cinnabon for some delicious iced coffee. Don't get me wrong, their cinnabon rolls are AMAZING. But it's too sweet for me and I don't often, if ever, seek it. However, I tried their Cinnamon Roll Cold Brew Iced Coffee and it is super delicious! It tastes exactly how it sounds but it's not that sweet and tastes so yummy. I highly recommend trying it! The service is always great and everyone is very friendly. If you're craving iced coffee or even cinnamon rollls at Ala Moana, this is the place to go! Don't forget to sign up for their online rewards to get an initial signup bonus and birthday reward :) read more

Cinnabon is located on the ground floor of Ala Moana center in the food court next to Wetzel pretzels. Came here with co-workers to get a free Cinnabon for nurses week. I got a free mini Cinnabon. It was yummy! It's nice that this company recognizes nurses, and wants to give back!! Thanks Cinnabon!! read more

Staffing is young and have no perception of good customer service! When you enter (not the first time) they are playing around, No welcoming greeting,, it makes you feel you are bothering them! And if you ask a question you will get an answer but in a cocky way!! I keep patronizing this business thinking it will improve but no, seems like it got worst! I'm sure all is not like this but tonight was not good! read more

Some people have vices...........some like to drink, others like me would die for custard pie, & fried chicken...........yet I know some other people who really LOVE cinnamon stuff! This is what led me here today, to pick up a box of Cinnabon rolls for my friend. As a kid, I remember my first experience with Cinnabon...........which was at the Kahala Mall Shopping center. The little Cinnabon store use to be just next door to the Star Supermarket.........both businesses are gone now...........replaced my Whole Foods Supermarket & Puka's. Lucky for us, Cinnabon's is still around, and thriving at the Ala Moana Shopping Center. The Cinnabon store is located in the same area of the food court. Upon walking into the store, I see all the various baked goodies that they made, and I also saw some pre-made Cinnabon cinnamon rolls that were pre-boxed. Upon seeing what I came here for, I picked up a box of (4) Cinnabons............and as I got to the counter to pay, the friendly girl at the counter tells me if I buy the box with (6) Cinnabons.........it's only $2.00 more...........hummmmmmmm???? What a saleswomen........well played my friend! So I put back the (4) pack box, & grabbed me the (6) pack box. I must say the cinnamon smell of them Cinnabon rolls are pretty much intoxicating...........but (for me) it can never replace the intoxicating smell of a custard pie!!! Lol! I had to google Cinnabon on Oahu, and if I am correct.............there are only two locations left on the island - Ala Moana Shopping Center, and the other location in Pearlridge Shopping Center. Do you want to know the calorie content of a Cinnabon? Yes, I looked that up too.............just to let you know, it's 940 calories for just one roll, but at the same time it does have 13 grams of protien too! I guess if you plan to eat this, you just gotta plan out your calorie intake for the day, to work around it! :D read more

See all

Big regular Cinnabon was tough around the edges and soft in the middle. What I mean tough is I can feel and taste slightly over baked crunch and that was not an experience I was expecting. Customer service was on par. Thankful I didn't have an under baked Cinnabon. Cinnamon all over butter, soft and gooey treat is all that matters. Now priced with tax at $4.91 makes me think that I must be craving for cinnamon if I'm willing to spend that much dough. Doesn't hurt to wish for cloud nine experience. Hoping for softer Cinnabon next time. read more

Cinnabon - Bakeries Near Me - Honolulu, Hawaii

Wanted to order a 6 pack of original cinnamon rolls and they said it would be an hour wait even though I could see plenty in the display and warmer. I was told those ones are for individual sale only and I could buy 6 but the price would be around $35 instead of $18 So I left and just placed that exact same order on DoorDash with an estimated delivery time of 55 minutes....finally got my delivery after almost 3 hours and the worst part they weren't even warm read more

Cinnabon located at the Ala Moana Center in the Makai Market food court. There's an entrance from the parking lot as well as from the food court. There are times I find myself craving for an original Cinnabon or the Pecan Cinnabon. When I do get that craving I always head to the Ala Moana Center location. The employees are always friendly when I am at Cinnabon. When I place my order I always make sure to ask for that extra topping for the cinnamon roll. Sometimes I even order coffee from them especially if I arrive in the morning. A few times when I showed up at Cinnabon I noticed one of the employees would be in the process of kneading the dough, flattening the dough, spreading the cinnamon, and rolling the dough in the the shape of a cinnamon roll. It is really interesting in watching the employee at work...if only I remembered to video the process. Maybe next time. Cinnabon rolls are so bad for the health yet it is so delicious. 63/100 read more

Cinnabon - Yummy! - Bakeries Near Me - Honolulu, Hawaii

Cinnabon is the devil's food! Sooo good, yet soooo bad! Why did God make unhealthy food so delicious? Life truly is NOT fair T_T A friend of mine said she'd be craving Cinnabon and I was like, "Hellllll ya!!" I absolutely LOVE Cinnabon. The creamy topping and soft cinnamon roll are just perfection! I usually go to the pearlridge location since it's near home, but my friend was in town so I decided to meet up with her at the Ala Moana location. I'm happy to say that the taste is consistent at both locations. Now I gotta try the Kapolei location ;) An abundance of parking spots throughout Ala Moana Shopping Center, but it was challenging during a Saturday afternoon. Typical Ala Moana struggles. It is located in the food court so it's understandable that parking would be hard to find in the area. Luckily I stalked some ppl until they left lol The location is small, like the pearlridge location, so no seating area inside the store, but since it's in a food court, there were many seating areas. Right next to coffee bean, I had to have some coffee with it! I love their mochalata, but I wanted actual coffee. And coffee bean and Cinnabon was the best combo! The service was adequate. When ordering, I felt like the cashier was yelling at me with his ordering questions. I also felt rushed with all the questions and no eye contact. But there was a bit of a line behind us, so totally understandable. But the yelling? Idk lol TL;DR Cinnabon is delicious, affordable, addicting, and the devil's food. Keeps you coming back for more! Parking can be hard to find. Located in the food court and service could be a little tweaked. Cinnabon is always a good treat ;) read more

Cinnabon - Classic Roll is perfect with a coffee bean drink! - Bakeries Near Me - Honolulu, Hawaii

I am SO NOT impressed. This was my first Cinnabon and I was so excited after seeing the pictures and reviews written about the delicious Cinnabons. However, for $5 a roll, I expect a thick and gooey cinnamon roll smothered in frosting. Instead, I received two rolls vastly different with one having just a light spread of frosting and the other pretty bare. And both had thin layers. I recommend everyone just buy the fresh cinnamon rolls at the Costco bakery. read more

Cinnabon - no consistency - Bakeries Near Me - Honolulu, Hawaii

Tonight we purchased a pack of 6 Cinnabon.. My family and I were looking forward to eating it. When we got home to our surprise their was a baby fly in the box flying around. Such a disappointment!!!! We were looking forward to it all day. By the time we were home it was already 7pm!! CLOSED!! read more

Sad that there is only two locations left on the island. We drive all the way to alamoana to pick up some delicious Cinnabon's. They never disappoint and are always consistent. When ordering the big box I didn't know that they doh or frost them before giving them to you. I also order 4 extra frostings. They are $0.75 each read more

Cinnabon - Bakeries Near Me - Honolulu, Hawaii

I cant believe today was my first day tasting cinnabon :((( it should be a crime!!!! anyways, I bought a cinnabon and let me tell you!!!!!! YUMMMMMMY!!!! I want to go back again and again please! just that creamy flavor goodness is stuck in my mouth lol this dessert will change your life! super good! especially when its warm. the best! the roll was soft & just right! I want to go back & try the rest of the desserts on the menu. what diet right? lol its also super cheap & affordable! most of the desserts under $8, wow! the smell itself will lure you into the store haha thats how they got me today! no regrets lol read more

Cinnabon - Bakeries Near Me - Honolulu, Hawaii

Management team here needs to have a one on one conversation with their workers, because they lack a lot of customer service. One lady who works in front already gave us an attitude just by the way she was looking at us. Very unwelcoming, we ordered the 4 pack. She went ahead and grab the box that was by the cashier and slammed it right in front of us. I MEAN HOW RUDE? Please. If you have nothing going on when it comes to customer service, you shouldn't be working to any type of jobs that requires customer service. read more

I ordered on Uber eats today and with how it came it should have never been sold or sent out! The person has to be training or something for it to come out as a bad as it did!!! If it looks like shit then don't sell it!!!! read more

Yummm, ooey gooey cinnamon roll is always a good way to start the day. Tried the macadamia nut cinnamon roll! I could eat it with out the caramel. Loved the nuts on it. read more

Cinnabon - Bakeries Near Me - Honolulu, Hawaii

I had a wonderful time in this cinnabon! The cinnabons tasted amazing and fresh. Not only did the roll taste amazing the service was also great. I was helped by this great young man by the name of Jaylord and he made me feel welcomed and got my order down quickly despite the long line that was starting to form. I definitely recommend coming to Ala Moana Cinnabon and asking for Jaylord! read more

Always consistently good no matter which one you go to. This one is also very convenient near the parking and food court.

From the store manager (Jon) to the cashier (Herex) both should not be working with customers or they need to take lessons on how to explain things without being sarcastic!! I ask Jon for the owners name and number and he REFUSED to give me his information!! He said the owner doesn't want his number and name out there. I replied even if it helps his business?! Anyway Mr. Dave Ingenito if that is really your name...you need to check your employees!! They both suck!! And that's being nice!!!! All I wanted to do is buy a dozen Cinnabon's for my office staff for doing such an outstanding job!! Poor business practices!! What ever happened to customer service?! read more

Did you know Cinnabon first opened its doors in 1985? I remember being introduced to it in the early 90's in my hometown. They were plopped right in the main entranceway of Del Amo Mall in Torrance, Cali. But I think since then I haven't really had one of these delicious bites of heaven. Well, while I was in Hawaii I fell up on a Cinnabon in the Ala Moana foodcourt. So I couldn't resist and I went in and got a Classic Cinnabon ($4.29). They send you away with love as they warm it up, box it up, place it in a cute little Cinnabon bag with a fork, knife, & napkins. You can even access the parking lot through their other door. When is the last time you had a Cinnabon? read more

Staff are genuinely helpful, as someone when works in the service industry I can completely forgive some of the other reviewers complaints. They take care of regulars, and have never been rude to me in the past. read more

Located in Ala Moana Shopping Center. This is on the bottom floor along w the rest of the food court. This is right next to Splash. There is two entrances to this store. One inside the food court and one from the outside of the parking lot. Upon entering, It's pretty straight forward everything is laid right out in front of you. The store is rather small and narrow. There isn't much space to maneuver. If there's other customers looking or in line, it's a bit of a hassle to get around them & even more so when it's busy. The workers are nice. I forget her name, Kathleen? I know it started with a 'K' lol. But she was really sweet and informative. I let her know i didn't want it to be cold. She was patient but yet fast and efficient. I have no complaints about this store whatsoever except the fact that it does feel cramped. Anyways, We ordered a box of the big sized rolls. They do sell it in the smaller sized rolls as well, i'm not sure for what price as i wasn't worried about it. But i thought it was neat. I asked for the box & she made sure to grab me hot ones. My partner ordered extra "sauce" / frosting that come in little side cups. I think it's .75 each. I mean i personally wouldn't pay almost a dollar for more frosting. It does taste good but it already comes with so much. read more

Cinnabon - Bakeries Near Me - Honolulu, Hawaii

See all

Ordered 2 regular cinnabons and when me and my wife are it, it was still doughy and not edible. Waste of my money read more

Cinnabon - Waste of money. Not edible and udercooked - Bakeries Near Me - Honolulu, Hawaii

We were craving for donuts but all the good donut shops were already closed. Cinnabon saved us! The rolls were warm as always and smelled delicious. We also noticed that they sell "just the middle." It was the perfect icing on top to end the night. Xx, jk read more

Came to the mall with the entire tribe. I tried to buy a six pack which is $15.99. I was told I'd have to wait 20 minutes. There were 3 full pans right in front so I asked why they couldn't just give me six of those. She said "because those are hot, I have to charge you individual." So I asked why I had to pay $12 more for six Cinnabon's when I'm asking for them to be packaged as a six pack...the manager next to her said "that's how it is." It makes no sense that I have to wait 20 minutes for a pan to get cold, or pay $28 for warm ones. Nowhere on the menu does it stipulate that a 6 pack is only for cold cinnamon rolls. Yes I paid the $28 because it's frickin Cinnabon and that already shows I make bad decisions. read more

Service - so so. Ok has room for improvement. Cinnabon- I was disappointed. It was a little hard. Kind of stale tasting . Not fresh at all. Seemed to be day old if you ask me. Not the same as years before. read more

Walked in to order a to-go pack for my mother to bring home to my Dad on another island. There were no to go packs but there was 12 Cinnabons ready so I asked if they'd be willing to pack those to go for the price of the to-go pack. Cashier says you'd have to wait an hr. But I see the ready made ones. Hezekian says ugggghhh you guys just don't get it. I'm like wait you are offering packs to go and you don't have them. I have a solution! Pack the ready made ones and create a to-go pack. Asking me to let them sit in the fridge for an hr and it'll be ready where there's Cinnabons right in front of me that you can create a to-go pack doesn't seem like a reasonable option. Please do things that make sense and then try to use a passive aggressive Mahalo Nui Loa because you think I'm not from here. Disrespectful and unprofessional! read more

Fair warning if you get a reward or birthday gift from Cinnabon they do not let you use it at Hawaii locations. Super bummed they emailed me a reward I walked to this location and then they let me down and offered me nothing in return. read more

I love Cinnabon, I come rarely because each cinnamon roll is like 1000 calories, so when I got it's special. The lady that took my order was RUDE. She was a blonde, I think had curly hair, short. Was working Thursday night on May 2nd around 8pm. She got my order wrong multiple times & when I corrected her, she acted like I was an inconvenience. Like it isn't her job to take my order. I order a Caramel Pecan roll, like syrup extra pecans. She was taking so long that the guy walked over and boxed it for me. She said "extra pecans", but forgot the "light syrup", so I said "light syrup" & she ignored me. I said it again, she ignored me, so I bypassed her and told the man & he did the light syrups. The man was so sweet, I would've much rather been seen by him. The girl literally stood there, didn't say a thing, wasn't moving, just ignoring. I ordered extra frosting & she forgot it, so I asked for it. She rolled her eyes. I'm not sure if she was having a bad day or what. But my stars are for the guys service. If he hadn't have stepped in, it'd be a 1 star review. read more

Decided I  needed a carb pick me up for the day so wondered over to cinnabon. They did not disappoint. My cinnabon was all fresh and gooey with all the carbs I needed. I did have to share with my sister as it was quite large in size but it was certainly treat day for me!! read more

Cinnabon - Yummm - Bakeries Near Me - Honolulu, Hawaii

See all

It's literally been over 21 years since my husband and I have had Cinnabon. While doing our usual tandem drive by drop off / pick up at a neighboring shop, my husband and I simultaneously gave each other the thumbs up for some cinnamon rolls. Upon entering the curbside entrance at the Diamond Head / Makai edge of Makai Market, I was immediately greeted by an attentive staff member which is the reason for the 3-stars. Scanning over the trays of freshly baked cinnamon rolls and pre-packed boxes, I glanced up at the menu and pricing, then asked about the ones in the pre-packed boxes. After clarifying that the pre-packed boxes were a slightly better value ($4.69 per piece versus $3.50 per piece in the 4-pack), as well as being reassured that the cinnamon rolls had been freshly made that morning (it was 11:00am), the gal allowed me to select my own box before paying. The noticeable difference between what I remember Cinnabon from 21 years ago to the ones from today are 1) not enough rise in the dough which made for improperly thin and very flat layers...maybe this was an isolated batch...2) the absence of ooey gooeiness from what I remember them to be 3) the source of cinnamon they use is unpleasantly SPICY with a flavor that unfortunately falls flat like this batch of dough 4) as much as I'm aware that frosting melts into oven fresh baked goods, there's clearly a light hand on the frosting on each end product roll...my bad for forgetting to inquire if more could be given on the side. Overall, my husband and I were glad we could say we gave Cinnabon a try after all these years. However, we both agree, we won't be patronizing Cinnabon any time soon. Even the 2-1/2 leftover rolls in the freezer will take some time before we'll have a desire for another off-diet splurge of this less than desirable treat. read more

Smells divine when you walk in. Quick service with offer to upsale (specials). You CAN get cinnamon buns/sticks without the icing for a lighter but super tasty dessert. mmmmmmm read more

Cinnabon - Bakeries Near Me - Honolulu, Hawaii

Went to Cinnabon Ala Moana tonight. Horrible service. Rude workers. Open for another 45mins, an the cocky girl says. Um we're sold out. I politely ask, will you be making anymore anytime soon. She goes on to say, we close in 45 mins, so like no we ain't. Than proceeds to laugh in my face. This is not the first time this had happened either. Btw when she said that all 4 workers laughed like it was so funny. So much for customer service. read more

100% goodness... delicious, moist, sweet little fat makers... but who cares? Deliciousness trumps all. read more

Cinnabon - Bakeries Near Me - Honolulu, Hawaii

Can't even complain wit dis. It was fucking bomb. Good amount of macnuuuuts wit a normal amount of frosting i wish they'd put more on but ya know I'm a fatass. It's the caramel macnut cinnabon i wish she put a lil more caramel on it. Warm and moist yuuup read more

Cinnabon - Caramel macnut cinnabon $5 - Bakeries Near Me - Honolulu, Hawaii

Okay, fine, what is served is not what you would find in some gourmet palace. But when that sweet tooth has a desperate hold on your appetite, you cannot beat the sin these people are selling. Go ahead, indulge in a bit of decadence along with a cup of tea or coffee. read more

A typical conversation between my husband and I: Me: Do you smell that?!?! Hubby: What? Me: Do you smell that sweet, cinnamon-y goodness?! Hubby: Yea. It's probably Cinnabon. Me: We HAVE to go there! Hubby: Ok. That's one of the reasons why I love my hubby so much - he lets me indulge my sweet tooth. While we were on a double date with my best friend and her husband (my BFF has a sweet tooth just like me - we are DANGEROUS at an all-you-can-eat-buffet with a large selection of desserts...) and we walked by Cinnabon. Before this, my BFF's hubby was talking non-stop about the churro at Cinnabon, so to me, this was like a self-fulfilling prophecy/wishful thinking coming true. Needless to say, we HAD to stop by. My BFF and I were full from dinner, but our husbands weren't. Her hubby bought the churro and was then told of a special promotion - buy one churro, get the second half off! What?!?! That convinced my husband to buy a churro (the last one!) and they shared in the savings. I had a bite of this churro - it really is a little cinnamon-covered gem. Not overly sweet with a nice crunch on the outside, yet still moist on the inside. AMAZING. Too bad I was super full from dinner...otherwise I would have to fight my hubby for the remaining churro. Will definitely have to stop by Cinnabon again to get a churro of my own. read more

We don't get Cinnabon very often (no locations on Maui), so when we go to Ala Moana, we usually get a Cinnabon for a nice snack. We share the regular size Cinnabon and it's enough to satisfy our sweet tooth or is that sweet teeth? read more

I love Cinnabon their cinnamon rolls are the best the frosting is so yummywish their was a location close by I would go there all the time