I have been to a few PetSmarts the past few weeks and they all impressed me. Clean, well organized…read moreand full of friendly staff. I had the pleasure of talking to a few well educated employees who helped me decide what I would be adding to my fish tank. Great experience overall, if your in need of pet supplies I recommend any PetSmart location.

I will start positively.....after purchasing a sick baby female beta, and sick female zebra finch…read morehere, I was refunded due to their guarantee. Now, to the uncaring groomers! They refuse to take any suggestions! I have been told that they can never satisfy me, and my dogs didn't like their paws touched! I was told by the groomers and the manager, not to return to the grooming area, or even better, not to even return to the store. I (and anyone who has pet(s) have spent a lot of money in these locations, but if they are this uncaring, WHY would anyone want to return with (or for) their beloved pet(s)?

I recently brought my two kittens in for vaccinations, utilizing the online booking system, which…read moreensured a prompt appointment. Upon arrival, the associate efficiently documented their information and weight. Petco offers a variety of tailored vaccination packages for cats and dogs, and I was provided with a comprehensive overview of these options and their associated costs. I selected a package that met my budgetary requirements, and the checkout process was transparent with no unexpected fees. The veterinary team demonstrated excellent care while conducting thorough examinations and administering the necessary vaccinations. The total cost of two hundred dollars for both kittens was a worthwhile investment. Given the professional service, I plan to return for their annual wellness examinations. I highly recommend Petco's veterinary services, noting that this specific location offers these appointments exclusively on weekends.

I was looking to set up my aquarium with live plants, small fish, shrimp, and snails, so this…read morereview will mainly focus on that. I'd been to another Petco and pet store, and I was happy to find this location had the largest variety of plants, decor, shrimp, and snails. When I went, they didn't seem to have many guppies (at least I wasn't shown them), and they didn't have any endler guppies at all (healthier less inbred than regular guppies). I ended up getting a few different plants and so far they seem to be doing fine. The staff member/aquarist Grace was very knowledgeable and friendly. She patiently answered all my questions, and I could tell she was passionate about taking care of the fish and plants. I separately had placed an order online for pick up, and she forgot to include an item, but I managed to get a refund on the product. Overall, I think this place has many strengths in having a variety of aquarium and plant supplies, plenty of live plants and snails, different colored shrimp, and seemingly every other fish except endlers. The staff I interacted with were friendly and very helpful. I thought the place was as clean as it could be although there's definitely a strong pet smell. If you order pick up, double check all your items are there.

It's a good store. 4 stars is fair considering the fact that it's really difficult to run a non…read morechain pet store in the area where aquarium hobby is dying. This is more of a review of the other ignorant reviews here. Folks writing 1 star reviews are being overly dramatic. They claim the tanks are dirty and "full of algae"(?). Algae growth is a sign of healthy tank water. I would worry if the tanks looked sterile. In the aquarium hobby sterility kills. The other pets may look "miserable" because they were rescued but you didn't bother to inquire about that, did you? Confront the owner first, then write your review. Seeing mature and well cycled tanks with plants and a bit of algae is always a good sign in a fish store and if the water is good for the cat to drink, it must be good for you as well. Someone even suggested the owners should "wash their cat". Do they even know how cats WORK? Those who scrub their tanks, end up busy fishing out corpses the next day and I'm sorry to say, if you put in your tank a fish that has been swimming in the store tank for weeks and it dies the next day in your tank, it's ON YOU for improper acclimation or wrong water parameters. Having good test results doesn't mean that other parameters like water hardness and temperature check out. Most fish I bought there had no issues. Occasional fish death and illness can be random but can't be blamed on the person who just sells them.

I can see why some reviews may call this place a bit dingy, but it has a kind of authenticity from…read morea family business and underneath the surface grime, there's truly so much this place has to offer. The main guy helping customers was very knowledgeable and answered my numerous questions about setting up an aquarium with plants, invertebrates, and fish. As this was my purpose of visiting, I can't comment on the other animals and supplies they have, but they have a huge variety of fish, the vast majority of which seem to be doing well. Although the prices of the fish and plants are a bit higher than corporate ones, the fish are supposedly from a better source and healthier, and it's a local business. I got lots of product recommendations that I'll be buying later. I'd definitely recommend checking this place out for any of your aquarist needs!

First off, I need to preface this by saying that I did NOT purchase a dog or any other animal here…read more I already have two wonderful dogs, both of them rescues from local shelters. I've noticed that most of the negative reviews are about animal purchases, so I just wanted to put that out there up front :-) I am reviewing the products and store experience as well as the Pet Spa located in their Lynn location. I recently found this place and I'm glad I did because they carry the dry food that I use for my pups (Evo), and they are a 5 minute drive from my house, so I no longer have to make 20-30 minute drives into Boston to get pet food. Yes, I am kind of a food snob when it comes to feeding my dogs -- nothing but the best for them, and if you are a good pet owner and do your research about pet food, you will find out that brands like Iams, Science Diet, etc., are NOT good dog food brands. Of course, your dog will eat them, but that's just because they don't know better. Please, be kind to your dogs and help extend their life and improve their health by feeding them premium, quality dog food. Pet Express carries a lot of the 'better' brands -- in addition to Evo, there's California Natural, Solid Gold, Innova, etc. They don't just carry dry and wet food, but also organic and healthy dog treats (my dogs' favorite is Zuke's) as well as toys, chews, rawhides. etc. Now, don't get me wrong, this stuff is all more expensive than the stuff you'd find at a Petco or PetSmart, but like I said, it's worth it. I love the variety of brands they carry, and though more expensive than non-premium stuff, the prices are fair and reasonable for the product. The store is also very nicely organized and clean, two things I can really appreciate. We also brought our two dogs here to be groomed in their Pet Spa. Please note that they don't groom on Sundays and as you can imagine, they're quite busy on Saturdays (and are closed by 6pm during weekdays), so call ahead if you want a Saturday appointment. Neither of our dogs have long hair that needs grooming, so we got them both baths, and they had their ears and bum cleaned, and their nails clipped. They both came out smelling nice and fresh, with cute bandannas tied around their necks, looking as happy as can be. The groomer commented on how well behaved they were, and I was glad to hear they were happy the whole time they were there. if you are a first-time customer, bring your vet papers with you, because you will need to show proof that your animal has all the requisite shots in order to be groomed. The cost varies per dog, but we paid $38 for our larger dog and $32 for our smaller dog. Of course, it is impossible to walk into the store without being immediately drawn to their wall of adorable puppies. I felt bad for them, watching them run around and get all excited in their glass enclosures. It breaks my heart that they have to be in there, but I know they will all find homes eventually, so that eases my heart a little. The staff here is also friendly and helpful. We like coming here and bringing the dogs with us. We let them sniff around and "choose" their own treats, and the staff is always friendly with them, giving them belly rubs and treats.

The worst when I entered there was a guy but the lady's they had were rude I don't understand…read morewhat's happening. I entered again a couple days ago and the guy wasn't there but the rude lady's were they were different. I don't like their attitude, the way they are working but it looks by force no offense

As our companion pet family ages, it is critical to receive excellent advice and customer service…read moreto better care for our 15- and 14-year-old dogs and 17-year-old cat. I always receive outstanding assistance at Pet Supplies Plus in Medford. On my most recent visit to pick-up my on-line order, Sal greeted me welcoming me back to Pet Supplies Plus and got my order. Russell the Store Manager processed my order. I briefly explained my challenges with our dogs. Russell listened to my concerns. Russell did an extraordinary explanation on how best to aid my dogs which I tried, and it worked very well making my dogs much more comfortable. Highly recommend Pet Supplies Plus in Medford for their friendly and caring professional expertise. Pet Supplies Plus Medford truly makes a difference in the lives of your companion pets.

Ordered on-line for curbside pick up. Amazing how quickly my order was brought out to me. Could not…read morebe any easier! The associate was very professional and helpful. Great place to shop.

They are super accommodating, always finding the time for appointments, although I know how booked…read morethey are. They're reliable and listen to what the customer wants. We've never had a cancellation with them or any issues (even when the whole block list hot water in the winter). My dog is always smelling great and looking cute after her grooming appointments. They also sell really nice clothes for dogs, leashes and toys - great variety!

This place is the best. Great service, great ownership, and I wish them many, many years of success!read more

the best overall for any fish. long time business, knowledgeable and helpful. excellent selection.read more

Staff was incredibly helpful with recommendations, amazing selections of live plants, drift wood…read moreand rocks.

I can't say enough great things about The Common Dog…read more We have been bringing our dogs to The Common Dog for nearly 10 years, and every experience has been outstanding. They are a pleasure to do business with--unbelievably responsible, exceptionally knowledgeable, and true experts at what they do. Over the years, our dogs have attended day camp, boarded there, participated in in-kennel training, and, on occasion, been bathed there. Every service has been delivered with professionalism, care, and attention to detail. In a time when so many businesses seem to provide mediocre service, The Common Dog consistently delivers exemplary care and customer service. Their facility is immaculate, and the staff are warm, friendly, dedicated, highly skilled, and genuinely committed to the well-being of every dog in their care. Laura is a hands-on owner who is actively involved in the day-to-day operation of the business. Her leadership, expertise, and commitment to excellence are evident throughout the organization. I recommend The Common Dog without hesitation. If you're looking for a dog care facility that is ethical, knowledgeable, responsible, and truly cares about both dogs and their people, The Common Dog is second to none.

For the care of my dog - satisfactory. For accessibility-quite likely in violation of a slew of…read moreregulations, and laws. They refused to continue watching my dog, because i reminded them that their treatment of people who needed to use the accessible entrance without steps, shouldn't mean that everyonee that enters the main door gets cared cared for, and regardless of being there ahead of ALL of those people, and waiting on crutches/walker, did an attendant observe or allow access to me, my friend and a man who attempted access, over a year ago. When suffering from surgery, I asked if I should have someone else watch my dog, and they assured me they had accessibility in hand. They did not. The only reason they still exist, is because I took the high road, and didnt file a complaint with the ADA, Everett Disability commission, and sue them out of business.

I have only positive things to say about PetSmart in Saugus. I brought my dog, Chloe, there…read morerecently to be groomed. She had been there many times before. The groomer noticed that Chloe began to behave strangely and when she picked her up noticed that her snout was cold and that her gums and tongue were white. They immediately took her to Saugus Animal Hospital. When she arrived there, Chloe's blood pressure was extremely low. She was very sick and we had to rush her to Mass. Veterinary Referral Hospital in Woburn. There we learned that Chloe had an aggressive form of cancer and was bleeding internally and had fluid around her heart. We were blindsided by this. Chloe had shown no signs of anything being wrong. She appeared to be a happy and healthy 7 year old dog. We said our goodbyes and she was euthanized. I want to give special thanks to Dr. Bloom at Saugus Animal Hospital. She did everything she could for Chloe. Also, my heartfelt gratitude to Jennifer, the groomer at PetSmart and to Anthony, the store manager. They went above and beyond. They stayed at Saugus Animal Hospital until we left. They were both visibly upset. Anthony followed up with me the next day. PetSmart paid for Chloe's cremation and urn. They certainly didn't have to. They had done nothing wrong. But, it was a very kind gesture. Thank you again to all involved. RIP Chloe...the sweetest dog.

Your cashier who's an older woman is the most rudest person I've ever encountered at your store…read more This is 3 weeks in a row now, she needs to be nicer or else get another job!! She's awful!! And very mean. This happened for the third time tonight

Mr Ferestien is a great guy and him and his son and staff are always so nice and helpful. I bought…read morea spreader, weed and feed and peltized lime. All work perfectly. I used to go to the big box store until I met Mr Ferestien. I ended up stopping by one day and mentioned to him that I had just bought a small bag of moss killer. He asked me to see it, I showed it to him and he said try a bag of this Lyme. I also asked him about weed and feed he mentioned try mine. So I did not only are his prices reasonable the help and service is great!! Thank you

This place is the best!! Just got home with my BEAUTIFUL Christmas tree and the prices are always…read morethe best around by far. I buy all of my trees and window wreaths here every year and they last forever. Also great prices on higher end dog food and treats. Plus the owners and employees are super nice! Love Ferestiens!