While in Lubbock on our whirlwind trip, we needed a place to go for all of the out-of-towners to meet up for dinner as our party of 9 was a bit too big to figure out on a budget. Thankfully our local friend provided us with the details for Chuys. The decor on the inside really leans into the 1950s/1960s Americana vibe that's often associated with Lubbock without leaning into kitsch territory. The table we were at took about 5-10 minutes to clear up for us and once we were seated we felt right at home. Food came out hot and exactly as expected. The server also recommended that I HAD to try the local concoction adult beverage that apparently is a staple of this location. It was a nice treat and a quick way to feel at home. Our bill was also not exorbitantly high, which is also something else to note about this place. You'll get your dollar to go far while here. Parking is convenient right off the highway and in a large shared parking lot. read more

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Service was great! Reagan was attentive and helpful with attention to detail on how we wanted our food. The queso was a 7 of 10 and the jalapeno ranch salsa was 6 of 10 but it may be my flavor profile favors a NM style or a Mexican take on flavors. This place is fun and the decor is reflective of that. The bathrooms were accessible and a changing table is available. The decor was next favorite to the service which was outstanding! They can accommodate groups in side rooms which gives your group privacy and space for enjoying your meal. The kitchen and floors looked well kept and clean. The tortillas were better than store bought but not momma made level. I would give them that they were better than most Tex mex fast food. They have a children's menu and the prices are reasonable. read more

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I ordered a steak burrito and the meat was burned to the point it tasted like I was eating an ash tray. It was disgusting. This is about the 3rd time it has happened. I am so over this overpriced gimmicky garbage. You pick the to go orders to sneak this rancid meat in. It wouldn't be a big deal but for $20 I don't know how you people sleep at night. So over this crap. read more

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Went to Chuy's today (04-19-2036 around 5:30pm. As we were being seated the floor was filthy and trashy with chip crumbs on some seats. The Hostess laughs and says excuse the mess. When we addressed it to the waitress, she said it was dirty because of shift change . So where is the manager supervising the customer dining area? When I worked in a restaurant I could not leave until the area was spotless for the next shift. We left without ordering and went to The Plaza! read more

Chuy's - Trashy floor - Tex-Mex Near Me - Lubbock, Texas

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I would not recommend this place! I was shocked as this place was recommended and I would not eat here. The hostess was rude and then the place is not clean. There was so much trash on the floor like it had not been cleaned in weeks and when we were seated the booth was sticky and had trash and food on it. I would say eat at your own risk! read more

This is absolute crap I ordered my food for a door dash pickup at 8:46pm and I did not receive it till 9:49 so I sat there and waited and got back to the hotel the food was all wrong and no plastic ware this was the absolute worst chuys I have ever been to! Had a 5.5 hours drive just to wait in a lobby for a hour read more

We live Chuy's - consistently great food and service, plus clean, fun restaurants! Glad that the green chile rice is back and LOVE the new creamy green chile sauce! read more

Chuy's - Veggie Enchiladas with double beans, no rice. - Tex-Mex Near Me - Lubbock, Texas

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TERRIBLE SERVICE. the waitress who served us for my grandmothers birthday was nothing but rude and not friendly. it made her birthday not fun. we waited over an hour and a half for our food to be nasty to. we willNEVER return and i hope she enjoyed not getting tipped. server with glasses and long being hair and tattoos is a B****. read more

Chuy's - nasty chicken flautas - Tex-Mex Near Me - Lubbock, Texas

all of the food is good but the best is the creamy jalepeno ranch. it's the reason we go there. we travel internationally a ton but when we get home the first meal we always get is chuys with 16oz of creamy jalapeño ranch. phenomenal read more

London our server was simply amazing. Displaying true Texas hospitality. She was fast, efficient and was always checking on us to make sure all was well. The ambiance is bright and the restaurant is clean. I highly recommend this restaurant if you're in the area and want something different. The prices are great and you get plenty of food for the money. read more

Sorry Lubbock, but this Chuy's is by far the worst one I've been to. Major inconsistency in the quality and taste of their food, salsa, Fresca looks like chunky tomatoes out of a can and the place is always dirty. I will say that on my most recent visit my way there was extremely helpful and did a fantastic job. read more

I recently saw that this location received 20 violations for food safety. A few weeks ago, I ordered carry out from them online. Chicken and steak fajitas - I always specify no beans and double rice. In the probably 15 times I've ordered from Chuy's Lubbock, they get it right half the time. A young lady brought the order to my car saying "Here you go mama", (ugh). I tipped her and she left. I checked the order and they had included beans. Yuck. So I take the order inside and the same young lady asks, "Hey mama, you need something else?" ....sigh..... So this is a problem. I get that people throw "mama" around as an endearment, but it does not sit well with me. Please, reserve it for people you know. I said "I need for my order to be right" and explained the problem. She got huffy and took the order back and returned with the right food. I get home and cut into the chicken, which is pink. I call the store, explain the issue and I'm asked if I want a replacement meal. I say I do not, but would like a refund (it could've been a partial refund for all I cared). The lady said "okay" and hung up on me. No "we're sorry", nothing. I've eaten at a lot of Chuy's throughout Texas, so it's sad that this one isn't up to par. Neither the staff nor the food had any redeeming qualities so I plan to avoid this place in the future. read more

Waited over an hour for the food so canceled the order. They brought a margarita with salt and asked for no salt. They just dumped it in another glass. Manager didn't even care where our order was or if we even got it. 4 other tables got food that were seated after us read more

We ordered a dine out order last Sunday at Chuys. My husband went to pick it up and called the number in the drive up spots. He waited for over 30 minutes when the hostess finally answered she said it would be "right out". He waited another 20 minutes and ended up having to leave due to my baby and kids being in the car, so he wasn't able to go in. I then made my way up to the restaurant and went inside. There was about 10 other people waiting for their pick up orders as well and had the same issue that the staff was not picking up the phone. I explained to the hostess that I had a pick up order and she wrote my name on a list. I then continued to wait for another 30 minutes and one by one people were getting their to go orders. Once I was the last person waiting, I asked again on the status of my order. A waitress came out and told me that they were out of chips and they weren't sure when they were going to be able to make some because the cook "wasn't there" . I then said that's fine, we just wanted our lunch. After waiting for almost 45 minutes in the restaurant, the waitress came out and said that they didn't have record of my order anywhere and they aren't sure how long it would take to make our new order. I just had to end up leaving without our food. They DID give us a full refund. We are long time customers of chuys and usually have great service along with great food. I just wanted to bring it to Chuys attention because this was extremely out of the ordinary for them, and we left extremely disappointed. read more

Waitress was great but we waited over an hour for our food. And the food was like just warm. read more

I've been to many Mexican restaurants and this place is one of my top Mexican restaurants. First when you get seated you'll see decorations everywhere even at the corner of your eye. The service there is pretty good everyone who takes your order is chill. Now when you get the chips and salsa, you get one chip and but dip it in the salsa the chips get so addictive. And the food is amazing to the point you want a to go box. So if you visit Lubbock, you should try Chuy's read more

Um, I was looking forward to another review for a Mexican establishment. But uh... we ended up being sat down and never got our order taken. We were guided to a table and sat there for 25 minutes waiting, no waiter came by, no chips were provided, no nothing. We eyed as many staff members as we could, but no one ever serviced our table. Please understand this is probably not a normal occurrence here, we saw 4 tables which came in after us be serviced, but if I am honestly reviewing my experience here, it'd be about as low as you can score. Looking forward to visiting here again at some point, but I ultimately can't rate an establishment well if they don't even give me the opportunity to order there. 2/15 Ambiance was nice, but food and service were lacking (in the most literal sense), I'll leave another review whenever I actually get food here. read more

Server was really nice, and the food was GREAT! Love the atmosphere too! We hadn't been in a long time, but will definitely be back!

I placed an online order for pickup. After my order the conformation said my order would be ready 7:16 pm I get to the restaurant and I was told my order would be ready in 15 minutes 45 minutes later my order came out all I was told was sorry for the wait. When I got my order home everything was cold . If I could give zero stars I would read more

Chuy's - My confirmation - Tex-Mex Near Me - Lubbock, Texas

I would give no stars if it would let me. Twice have tried to eat but the hostess wanted us to sit at the bar. She got a stupid look on her face when we asked to sit somewhere else.it was just me and my wife they were not busy at all. She stared at a piece of paper twiddling with her hair. We left and will never be back. read more

If you expect good service, go somewhere else. The front of house staff is not trained and is completely disorganized (I would use expletives here, but they wouldn't understand). Good luck getting a table. Food is good, but the service is so bad it is not worth it. read more

We had a rookie server named Cam, he was GREAT. Hostess were horrible little b word young girls, also heard multiple people complain about them. But Cam saved the day for us! Food was good and he made sure we always had a drink! Cam gets 5 stars, hostess get 0. Really throws off your experience when they are rude as soon as you walk in. Friday evening 3/28 read more

Always a fun place to go to. The chips & jalapeño ranch are to die for!!!! The chicka-boom boom enchiladas are the absolute BEST!!!! read more

First timer. I had been wanting to try since it always looks packed so after running my errands I decided to order online and pick up on my way home. I ordered the cheese enchiladas which came with rice, beans, chips, salsa, and a jalapeno dip. I thought boy oh boy can't wait to get home and eat! Boy oh boy was right. I was deeply disappointed. The enchiladas had absolutely no flavor whatsoever, the rice was just as flavorless and the beans didn't taste like beans. The tortilla chips were good but the "salsa" tasted more like marina sauce and the "jalapeno" dip was just good old ranch dip, no jalapenos detected. Not at all impressed. I threw everything out and will not recommend or be back. The ONLY reason they received 2 stars was because the car service was great and I liked the chips. read more

For starters this is my first review I have ever left in the 2.5 decades I've been around, so that's how you know I had a bad experience. Food was mid at best. For some reason they put the queso on the bottom of the chimichangas so it's all dry even after scooping the minuscule amount of queso on top. Oh and I totally forgot to mention the incompetent staff who stole my girlfriend's purse. While she may have forgotten at the restaurant; the staff screwed us around by claiming there was no purse or wallet. They don't even have inside cameras (how safe of them) The following day she receives a call saying they found a wallet on the floor but no purse (how odd indeed you may be thinking). She then goes to Chuys , only to find out that they gave it away to someone with the exact same name but didn't even bother to check the ID picture, so how would they know it's the same name (incompetence, lazy, or thieves I guess that is for the reader to decide). The following day she receives a call saying that they do in fact have her wallet, but still no purse. Now you may be wondering how that's possible. Why would a thief steal a purse but no wallet? I guess the thief has a modicum of decency to leave the wallet but still the disgusting morals to take something that isn't theirs. Now dear reader while there is humor in this review, make no mistake, everything is true. This location has incompetent staff, thieves and liars in their midst. Do not waste your time, money, and digestive juices on this mediocre excuse for a restaurant. Be a true American and keep your money in the community by eating at a local restaurant. Chuys if you are reading this, for God's sake get inside cameras and teach your staff to be honest and not steal from their customers. read more

The Elvis Presley Combo was delicious and lots of food for 12.99! I had the perfect Texas Tini with Patrón and Gran Marnier and it was pretty good too. The server was friendly and prompt and the music was not too loud. Lots of great 80's jams! Love Chuy's! read more

Chuy's - time! - Tex-Mex Near Me - Lubbock, Texas

Horrible service, terrible service, always dirty. And...it always shows up on the food violation list for Lubbock TX.

Very disappointed in the service. one server started with us. people arriving much later had their food (some of the same items we ordered) before us. I think the first server left, and we had to find someone to continue to help us. The food was good though. so... read more

Great service, amazing food! We come here often, as we love the atmosphere, love the food, and love that it's not insanely expensive. Creamy jalapeño dip is one of the best things on the planet! Fajitas are so good, as are the deluxe chicken enchiladas. Really not a bad thing on the menu! Great place to eat. read more

Chuy's is my wife & I's go to! This particular night our family wanted to hangout on a Saturday night & Chuy's was the place to be! Although the restaurant was extremely busy, they got our table of 8 & two high chairs seated promptly. Service was fantastic as always! I had two chicken enchiladas with the creamy jalapeños sauce ... to die for! You can't go & not get the creamy jalapeños. Can't wait to go back soon! read more

Chuy's - Menu - Tex-Mex Near Me - Lubbock, Texas

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It's pretty decent most of the time. Kind of depends on the service. In the bar it is definitely hit or miss. Regular staff are a little too comfortable. Almost like they are too good to wait on you. Food isn't as good as it used to be. Frozen Margarita is always outstanding. Tres Leches is excellent! read more

My family and I come here often and enjoy the food and drinks. This time was a disappointment. While our server Carley was nice, her service left much to be desired. My mom and I shared a burrito with overcooked/mushy chicken, when we told Carley she offered to remake it but we had lost our appetite. We both took 2-3 bites from our halves. Our plates were left untouched pushed to the side for a long while before Carley prebussed the table. At no point was a manager notified nor was any other remedies offered and we paid for our entire meal and left. Again, we love to come here but this time was properly underwhelming. read more

It's hard for me to actually give this place a review for certain reasons, so I gave it a five star rating. I come here often, the atmosphere its always joyful and fun, almost like a big party. The service is always great, but the food is unpredictable. There are certain times I come in and the food is awesome the next time its just so so, it never is really bad though. So I'd have to say, the high me will give this place a 5 star rating, throw in the hot sauce and I'll give it a 5.5 star rating, the drunk me will only give this place a 4 star rating. If I'm sober, well... I can never remember how I got to this place, so I can't really give this place a sober rating. Pretty sure I'll be eating here again though, just don't know when. read more

We recently moved here and I have heard everyone talking about this place. The food was to die for and our service from Sierra was excellent! The inside of the restaurant was beautiful and unique. We will definitely be coming back! You definitely need to try the Tres Leches! read more

Chuy's - Tex-Mex Near Me - Lubbock, Texas

I hate to say it, but I enjoyed it! I usually steer away from chain restaurants and eat locally, but everyone I know is always talking it up! Their salsa is more so a pico. I tried their cheese enchiladas with their signature boom boom sauce. Their boom boom sauce is basically queso, but spicy. Emphasis on spicy. Pretty delicious though in my opinion. Food was quite salty last time we were here. Service can be a bit inconsistent, but this is one of those places I crave going to now. Decent prices! Not my favorite place in town, but definitely a place I enjoyed and will happily go back to! read more

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My friend was hyping this place up all weekend. She built it up so high, I figured it'd be impossible to reach the standards I expected. I'm happy to announce that the hype was worth the wait! The atmosphere and food were up to standards. I'm very picky with my refried beans. Chuy's beans were some of the best I've ever had. The main course (green chili chicken enchiladas) were something special. Very unique in appearance and taste. The only complaint I have is the salsa served with the chips and the rice included with the entree. The salsa isn't blended, which threw me off. As for the rice, it was subpar at best. At the end of the day, Chuy's lived up to the impossible standards I initially perceived. A great place for anybody to find a delicious meal. read more

Chuy's - Eating area - Tex-Mex Near Me - Lubbock, Texas

We waited at least 20 mins and kept being told that there was no one to clean the tables. They were not busy and almost every single table was dirty in the bar area. We watched 2 of the staff stand around and talk to each other and neither would clean a table for us! They told us it wasn't their job! My husband went and asked for a cloth so he could clean a table for us to sit down and they handed him the cloth and proceeded to watch him clean the table while they laughed. ( at this point there were 3 staff watching him and laughing., it was absolutely disgusting. We asked for a manager and he was just as bad. All his did was say he had someone coming to clean them and was there anything else we needed. He was very dismissive and rude. Also one of my husbands Tacos had only half meat on it and he pointed it out and they offered to bring another but we were already done and getting ready to leave. NO offer of any compensation! We will NOT ever be back or recommend this place which is sad because we liked it before this horrible experience! Absolutely disgusting! read more

I LOVE the jalapeño dip. The service is always great & food is fantastic. The decor is very cool!

I always heard about this place and saw a lot of cars there and knew I wanted to try it finally. It was around 6 on Sunday so really busy. The queso and guacamole was very good. There was a mix up in the food by the waitress and had to wait another 30 minutes just to get the food. There were two of us and she got the sauce wrong on the enchiladas . The tortillas and the enchiladas were good and tasty. The chips, I'd say, is the best food at this restaurant, because they're hot. The food was not warm enough. Hopefully they will give people better attention in the week days. And the churro bites! ,,don't waste your 8.00, it wasn't a very large amount, and too hard to be good charros. Thank you. read more

We ordered Chuy's through Uber Eats.Chuy's got our order completely wrong. When I called Chuy's about the error, they said they couldn't resend the order, but told me they would initiate the refund. I called them the next day to check about the refund, they told me to wait 72 hours for the refund. After waiting 72 hours, the Chuy's manager then informed me that I needed to request the refund through Uber eats. Because it had been over 48 hours, they wouldn't process a refund. Not only did they get our order completely wrong, they intentionally misled me on the refund. I don't recommend them if you actually want to get what you ordered. read more