I was really excited to try Chuy's with Jodi C. on Sunday night! She had been talking about the food ever since she had Chuy's catering at a recent Elite event. When we arrived, we were told that there would be a 15 minute wait, we didn't think much of it since it was dinner time. We waited outside for the first half of our wait, which probably ended up being more like 20 minutes. Since it was pretty chilly out, we decided to move inside to the host/waiting area. Wowza was this area small! The restaurant is in high demand, which is awesome for management especially being a new venue, but my goodness there is nearly no space to wait inside. Every inch of the waiting area was filled with bodies, including blocking all doorways in/out of restaurant, the bar, and the main area of tables. It was really overwhelming to wait just because of the sheer number of people in such a small space, but we heard that many people were back for their second or third visits so that seemed promising.
Once our pager went off, we got taken across the restaurant, past the staff making the fresh tortillas (nice touch to be able to watch the process through a window) to a booth in the corner that seriously could've barely held children. Our purses barely could even squeeze in. We patiently waited for our server to come back to ask for a different table, because the hostess who sat us was nowhere in sight. Once our server came over, he was super nice and helpful and went to talk with the hostess to get us moved bc we were either going to get a new seat or we were going to leave.
We then got moved a room over to a table which was much more comfortable, although we were placed right next to a fake palm tree that was as tall as the entire room, literally. Interesting decor but weird placement; more on that later. Our new server greeted us and was extremely friendly. He recommended the frozen blood orange margarita, and we both got it. So delicious -- a nice mix of sweet and sour! Margarita was blended really smoothly, which I enjoyed.
In addition to the chips and salsa, we asked for the white sauce which was comparable to ranch with Mexican flavors. We ordered the queso compuesto which our server highly recommended and fajitas for two. For the queso compuesto, the queso serves as the base, with a scoop of beef, guacamole, and pico de gallo. You then mix it all together and get a delicious taste of all four things in each bite. I wish the queso had come out hotter in temperature because once we mixed it all together, it was more luke warm than anything. Not but two chip dips in for each of us, did a bus boy run our fajitas out of the kitchen and to our table. We both looked at each other shocked as our appetizer had just arrived 2 mins prior. Normally I would have considered sending back an entree that came out that fast but being how crowded it was and how popular of a dish fajitas typically are, I felt safe that the cook staff was trying to stay ahead of the game with fajitas and had meat for them constantly on the grill.
We shoved a few more queso filled chips back and then dug into the fajitas. We ordered the combo so some steak, some chicken plus grilled veggies, guac, sour cream, cheese, rice, beans, and tortillas. Surprisingly I much preferred the chicken over the steak. The chicken was well marinated and really tasty; the steak was fine but lacking much flavor. I was disappointed with the grilled veggies; they were diced much thiner than I preferred and didn't have much flavor. The rice was good, beans fine. Biggest issue besides the okay steak, was the tortillas. Although fresh, I felt like I was putting straight flour in my mouth. They weren't fluffy and soft. They appeared decent until you put your fillings in them and then rolled em up, and then ended up with food rolling down your hands because the tortillas were cracking all over the place.
Now besides how crowded it was with people, my biggest issue with the restaurant is the actual physical space and literally how tight the quarters are. They have accomplished shoving as many booths and tables in their space as possible. Please reference my picture that displays just how close a large round table is to a corner of a wall. Servers were literally walking through the restaurant lifting large trays full of piping hot food on top of people to be able to get around to their tables (hello, huge liability) and at this one particular corner the staff was literally having to mold themselves to the wall to get around the area while barely being able to balance their trays with food, beverages, dirty dishes, etc. It is not the serving staff's fault; this is absolutely management, but it needs to be addressed or there is going to be a big accident, if one hasn't already occurred.
Like I said, I was excited to try this place out but left with a bad taste in my mouth. I want to try it again when it's not so new anymore and am hopeful that they will work some of their kinks out! read more