we ordered a fries and a whole pizza. And fries came out like this. They served us burnt fries we ask them if they can replace it and they said "is it okay if its gonna be little raw?" Like wth who wants a raw fries for kids??? And i was like "can they just cook it properly?" And they said no because of the Oven that they have. I don't usually leave negative reviews. Im just very disappointed with the service and food quality. read more

Chuck E Cheese's - Pizza Near Me - Carson, California

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Smallest trampoline/playground out of all CEC we've been to. Pay for food outside the check in gate which was strange. Line can get very very long. Wristband and socks is not monitored at this location and many kids jumped and played with shoes on! Some games especially ball throwing games are not working properly read more

Chuck E Cheese's - Trampoline - Pizza Near Me - Carson, California

It's disappointing to see how blatant the greed from these corporations in America has become. It's wild how some places keep raising prices while cutting value, and they don't even try to justify it. This place has gone downhill--there's little to no value left. The game pricing has been completely overhauled, food prices are unreasonable, and the redemption value is worse than ever. People work hard for their money--we're not fools. Do better. read more

Chuck E Cheese's - This was their $5 fries basket. That's not even 1 whole potato smh - Pizza Near Me - Carson, California

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My niece had a birthday party at this location. Princess helped us and she did great! Thank you Princess for making it a nice experience for everyone. When we arrived we were super early but they let us in 15mins before to get set up the balloons etc. The tables were already set up for the kids with hats, plates, cups and utensils. The foods were good perfect for the kids and adults. It was a two hour party but of course we extended another two more hours outside that. It is located by the mall so there is a huge parking space. The best part of course is when chuckee came to join the kids! read more

Chuck E Cheese's - a long table with balloons - Pizza Near Me - Carson, California

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Took my grandkids here for Sunday fun day. First of all half the games didn't work. So they went over to the trampolines. They charge 15 dollars each for a pair of mandatory socks. This is a true mark up. Thankfully I have the ability to pay but what if someone was on a fixed income? I understand the Grip Socks, but the kids had grip socks. They should price these socks reasonable versus trying to gouge people. The food took a long time to come out. It was not a good experience and I won't be going back. read more

I was very disappointed with the food. The pizza and chicken is very kimpy. The pizza was like a flat bread and was all a waist of money. The amount my family paid for the food was not quality at all. Bring back the pizza from the 90s/ 2000s. There were no lids for the cups. Customer service was mediocre. Highly disappointed. I went to this location 3/7/2026 read more

Tommy the manager was amazing. This guy deserves a raise. Great customer service and pretty good pizza to top it. Best Chuck E. Cheese around for sure. read more

I went two weeks ago and encountered a clean and fun environment, the food was fresh , the manager Rafael was friendly and helpful. I will definitely be returning to this location. read more

I celebrated my daughter's 6 yr birthday and someone stole her iPad. The staff at this location specifically the senior supervisor, Bertha, the name he gave me wouldn't check the cameras to verified if it was still there or who did it. He told me a detective can see the cameras. I called the cops and it came down to a district manager that doesn't work on the weekend is the only person that can see the cameras. So basically my baby's iPad is gone and chuckie cheese won't help at all. Don't come here with valuable stuff because your stuff will get stolen and there's nothing anyone will do about it. On top of this anyone can walk out with your kid cause no one checks the stamp. read more

Paid for a birthday party and the service here is terrible. They spelled the birthday girl name wrong on the table display. Chucky Cheese and staff never came out to sing happy birthday while the party was happening. The majority of my guest left after three hours and still no Chucky Cheese never came out to sing happy birthday. We spoke to Tommy and he said he was the general manager and have attitude when we asked what was in the package we purchased. Never again will I come back here read more

Today was the best day ever for my baby. the staff here today were so helpfu. Her last minute party, was the greatest. Thank you all! read more

The wait is so long. I think they actually forgot my order. I was told three different times "oh15 minutes." Granted they deal with a lot of noise and crowds, this need to be figured into the scheduling of the employees. The supervisors or team leaders need to learn to take the initiative. How are they going to function in the real world if they can't step up and do something properly in regards to business,. If you forgot the order, let's start it now, if there was a mistake, own it and keep it moving. It's just not cool telling me, the same customer, three different times 15 minutes. read more

Came here on a Tuesday afternoon with my wife and grandson. My boy and another kid had the run of the house with all the games. it was just them 2. Place was clean, employees were friendly. Food was good, but pricey. My grandson had fun, good enough for me. read more

Kenneth was very helpful and attentive. He was so polite and answered any question we had. We appreciate his super star customer service very much, he really deserves the recognition! read more

Chuck E Cheese's - the receipt for the cheese - Pizza Near Me - Carson, California

The customer service at this location is amazing, especially Kenneth. And he is a great example of what true customer service should look like. He made my entire experience better than it has ever been at any Chuck E. Cheese. read more

I used to love this place they've upgraded and put a kids trampoline inside. I've already paid $100 for my son to eat and play and they charge an extra $15-$20 just for a kid to play on the trampoline which I think is horrible and ridiculous. read more

This is hands down the worst chuck E we've even been to. Nasty dirty bathrooms and all the tables a hot mess. Customer service nope there is NONE!!!! All the games are broken kids jumping on the ones that do. Food is horrible cardboard looking pizza and salad bar was also a complete Hot Mess!! Never returning EVER!!! Beware it's HORRIBLE!!! read more

I called chucky cheese for an update for the birthday parties... I'm arriving right now it's everything the opposite.. I see two parties with cake and stuff but I couldn't bring my cake nor my outside food.. this is some bullshit. Can't even celebrate my niece birthday good but other people can. I understand they not hosting parties but I could of at least brought my cake in. Not fair at all. read more

So not only are half of the games out of service, but no one is willing to fix them. I personally saw maintenance called 4 different times, but never actually saw them come out and look at anything. Now, I could have ignored that because children are running around out of control, standing on and kicking games and are bound to break things. Fine, whatever. The real issue came with their current promo. Through May 6th, if you tell an employee "I need a fun break", you are supposed to receive 50 free tickets per child with a $5 purchase. We tried this as we ordered a pizza and four drinks and the young lady had no idea what we were talking about. As we got ready to count the tickets and get prizes later on, we tried once more and again, the employee was clueless. My mother just so happened to see the manager and asked to speak with her. Upon explaining and even showing her the info (found on their website) that stated this, she replied that they knew nothing of this. After a lot of back and forth, we finally received 50 tickets per child in our group, but we shouldn't have had to argue about it. So I don't know if proper training wasn't given or this specific facility just didn't care, but either way, it should never take 20 minutes to abide by a current promo! ...the pizza was pretty good though. read more

Chuck E Cheese's - If you're going to have a promo on your website, make sure your locations are up to date on it and not arguing with customers about it - Pizza Near Me - Carson, California

Still the best pizza in town!! And my son can play some of the games in the front of the store! Let's keep our businesses open. The staff here is amazing and so supportive! Thank you for keeping your doors open for the community! We had a blast! read more

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Wings where cold food took for ever almost 40 minutes games out of service never again coming to this place

Had an awesome experience at this location with my daughter's bday party. Manager Bertha and our hostess Aaliyah were very attentive to our needs. Very friendly, great attitude and very courteous to us. Even our invites noticed how courteous they were to us. Food was really good. Definitely will recommend this location to friends and family! Greatly appreciate there kindness! read more

Stuffy and smelled like feet and sweaty socks. Not to mention the food. My family and I were on the toilet for 4 days straight. The employee at the ticket booth was very angry and had trouble doing basic subtraction. Totally low balled my grandchildren. Very ghetto, not sure why we agreed to come along with my son-in-law's family. read more

Ok this USED 2 be the Chuck E Cheese I would always go 2 when I had 2 stop going to the nasty Chuck E Cheese in Torrance, but after tonight I may have to start travelling further 2 Lakewwood!!! It's been an hour and we haven't even gotten our pizza or cookie yet. 7.49 for salad bar and it's bare hasn't been cleaned in how long. So I settle for just lettuce and ranch dressing, but guess what???? No ranch!!!! The 2 girls I did try and talk 2 brushed me off, so I go to the kitchen with the empty salad container and it's FOUR STAFF 444444 just standing around!!!!! Never again!!!! They suck and it's dirty!!!! read more

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Man this place is stupid and as I said before, they might as well close this location. Shit is a waste to people's lives. Y'all sending me emails left and right but can't get my pizza order right. I'm just trying to please my kid and u guys have no customers and can't make a pizza right. The website shows a pizza box skeeball game and the stores don't even have them. Shit is crazy. Y'all ain't got shit else to do. U ain't runnin no games, running the prize stand, nobody has to walk around and clean up. No one has to do anything but take an order and make a pizza. Y'all can't do shit else during the quarantine. Wtf just go home for the day read more

This is probably the slowest service Ive received. However the staff is working hard and they are pretty friendly including the manager. I feel they need to hire more staff. Also, I'm disappointed with all chuck E cheeses how they took the tokens away and have these play passes. These things are a rip off especially when you have a three year olds that dont completely understand how to use the cards. My nephew swiped a game 5 times and lost all his points with in minutes. read more

This was my first time visiting this location. I took my 2yr old dor his very first experience of Chuck E Cheese. His birthday is next month and I wanted to try the place out to see if he would like it. Please not take your child here. The customer service is horrible all the way up to the manager. That allow people to walk in and order 20 pizza's which cause the other patrons there after to wait 2 hours for food due to this big order (That is considered catering, which should've been pre-ordered). When I questioned the manager about it he said, How was I to know that they were going to walk in order 20 pizza? (wow). Half of the games do not work and there's no out pf order sign on sight. The place is filthy and needs a pressure wash. It was time to turn in the tickets. I was the only one at the counter and a fair skin A.A female with the nastiest attitude. She would not acknowledge me but she did acknowledge the tall A.A male from work for footaction. I watched her playfully flirt with the young man, as she still ignores me and my child. She ask if he in own break and then walks over and gives him a salad to go plate. When she returns to hand him the plate, I asked if anyone is working here. She smacked her teeth and walked away like this is not my area. She was nowhere near the register to ring up the young man's order. So I know that handing him a to go plate wasn't your area as well. There are two employees Worth mentioning. A young Caucasian female with a very long ponytail greeted everyone and kneel down to the child to give them the official greet as well. I absolutely love her energy and the young lady who finally cashed in our tickets. I can tell that they cared about having a job. The girl that helped us at the ticket counter do seem intimidated by the people she works there. The two that I mentioned do not belong at this location. I hope they find better employment soon. My mom use to take me to this location as a child and I wanted to share my experience with mine's. Visit this location at ur own risk. The machines are dirty/sticky and food all over the floor. It's a breeding place for germs. I wanted to leave as soon as I heard about the two hour wait for pizza but I was with a 2yr old who I promise I would take him to chuck e cheese after seeing the commercial multiple times. Just throw that whole section of the mall away. read more

Adults reviewing a place meant for children, how about we let your children review it. I don't got to Chuck E. Cheese for there customer service or lack there of, i go to let my kids run wild and get tired, and have a beer. read more

If I could I would put no star. Horrible customer service and disgusting place. My parents took my nieces and nephews for the kids to play the games but for the food my parents kept asking how long the food was going to take after waiting for 1hr already. Then speaking with the manager, she checked at the back to only say that "you're order will be next." And that was after waiting 1 more hour. Just don't even bother going here. The games are not even worth it. Thanks for the refund instead. read more

Worst Chuck E. Cheese ever... not the first time I have a bad experience here... but I have kids and they like the mouse... Showed up 2 cashiers open both helping customers quite slowly one of them thought she was in charge ... wouldn't allow us to stand in line unless we got stamped she was too busy flashing that authority around finally she stamps all the people in line who were confused as to why we need to be stamped if we have not even ordered... after that she stops cashiering leaves the poor teenaged cashier on her own who cannot finalize the transaction if her life depended on it... after about 25 minutes in line trying to order we decide we cannot wait this long -just to order... Of course boss lady with the stamp tries to stop us and check our stamps - but wait we've been in front of you this entire time? She's an idiot... this place lacks leadership, management skills ... not sure if it's franchised, or what the deal is but it's not the first time we've had a bad experience, but it will be my last visit ever. read more

Let me start by saying I have never been so embarrassed in my life. I gave my grandson a birthday party at your Carson California location on 9/30/17. The conditions of this restaurant were awful. 1. We were there from 2:30-7pm and no one ever cleaned the restroom. 2. You had to request that the salad bar be replenished. (it's between the front counter and the ticket exchange.... It's not like they couldn't see it) 3. There was food all over the salad bar, it was too dirty to eat from. 4. They had a full trash can directly behind the salad bar to dump the plates before giving you a clean salad plate. 5. Our food came in phases, one pizza at a time 15 minutes apart and the wings followed an hour later. 6. We had to clean our own tables because there were no table bussers. I addressed my concerns with the onsite manager. I also let her know that I had taken pictures that I would be sending to the corporate office. Opposed to addressing the issue, she became offended and called mall security on me stating that she felt threated by my picture taking . At this point I'm completely baffled that she called security and not the cleaning staff. I returned to the manager to let her know that I felt harassed and perplexed that the areas still had not been cleaned. She then had mall security return to request that I leave. WHAT... Are you kidding me???? When I explained that we would leave once the kids were done playing they called the police to have me escorted out in front of my kids, family, and friends. My kids were confused and upset that this happened. In today's tine this could have had a life changing outcome. I've never had the police called on me. I was not loud or disruptive. This was all because I complained about the poor unsanitary conditions. I spent over $400 to sit in a disgusting restaurant and be put out for asking them to clean. What does this say for the Chuck E Cheese's brand? It's sad that there is no pride taken just because this is a urban location. I shouldn't have to go to Newport beach just to eat from a clean salad bar or use a clean (at least fairly decent) restroom. As a manager how do you get offended when someone complains that your establishment is filthy. This is sad and disgusting. read more

Couldn't order food because the wait was over an hour . Soo couldn't do that . Games kept shutting down a young lady with and ponytail worker was very helpful with 5 games that completely wouldn't give tickets. The small game that you hit the tiny frogs that definitely wasn't working at all I told a guy was working Asian young man I told him twice about it not giving me Tickets and told him my kid has been playing another parent said yeah he's been playing Here and it just stop giving tickets he checked there was NO TICKETS in the machine he left didn't come back for 26 mins seen him again and said hey my kids are still playing but he wants his tickets he did say sorry and said he will come back but then again didn't see him . My kids get excited when they win things soo I say there and waited for him too come and nothing . So I simply got up and put in the tickets my kids already had . My kid was a little upset because his baby brother wasn't about too get his tickets . Everything else was fun my kids had lots of fun. read more

Just very bad, I can't even put in words how bad it was... They need better Managers, the place was dirty... Only 1 Hispanic Girl cleaning games and helping out with broken games.. She needs a raise only one working hard. read more

I came to celebrate my daughter's birthday on 9/29/2019 and having spent nearly 200 dollars me and my family got kicked out of the party section 30 mins after still waiting for our food to arrive. To top it off the employee that came to tell us to mention that the manager said we had to pay 60$ if we wanted to sit there, mind you it was about an hour and a half before closing time. I said no thanks, and asked if it was fine to sit in the next to the party section and he said he would ask to make sure but never came back to confirm with us, so we moved to the smaller table that only fits 4 people per table, so we waited over an hour to get our food it's 8:45pm now and our guest and I are almost done eating and the same employee comes to tell us that we had to move to some other table because they were closed but mind you it's 8:45 and I told him that Chuck E. Cheese didn't close until 9 and his response was that his manger told him to tell us that. At this point I was furious. I went to speak to one of the manager I don't know her name but she said that she wasn't the one who had order him to move us that it must of been the other manager name Bertha who supposedly wasn't there anymore which didn't make any sense to me. She also said that the other manager must order that because some of her employees had to leave at 9pm sharp and that they needed that section cleaned before leaving. One of the employee had approach us afterward seeing us complain to the manager and told us that they don't charge to sit by the party section that it's free if it's unoccupied and as I mentioned there was Nobody, besides me and my family right there before we got kicked out from the party section. Plus the party section was already really Dirty!!!! Also, forgot to mention one of the employee who tried to help us got in trouble or fired because once we walked out of Chuck E. Cheese she was crying in the parking lot. Furthermore, they did NOT check any persons stamp once people were walking out of the restaurant. I honestly have to say this was the worst experience I've ever had at Chuck E. Cheese in this particular location mind you I've been to several different locations very poor customer service, tables were dirty for over and hour and children's safety were put at risk during closing hours or at least that what I observed, so who knows how often this location actually checks kids stamps. read more

This is the worst Chuck e cheese .the salad bar empty.i asked they said ok in a minute.only one kid at register a long line.the games were down in front of salad bar was dirty.i went to restroom. Full of water .I told the girl in the front she said I told manager but she said.go and stamp people in front. Tables were dirty.the entire staff was in early 20s.i went Saturday 7/21/18@5 to 830 for a family gathering..then after @n hour for salad bar.i got up mad as hell told them call manager.she came and said ok in a minute.i told her about the water and that I slipped in restroom.sge said nothing of not I'll send someone already.i just left and left my pizza,drinks,.the second worst experience.the first was with a racist manager in hathorne Chuck e cheese. Now my kids dont want to go anymore.i love it but now I have to find new place to have fun with kids and family... read more

I stood at the front counter for 15 minutes before anyone came to the counter to assist me. Very unprofessional, their should be enough staff to assist as people walk in especially on a slow weekday. read more

Me and my family was there tonight and when we got ready to leave my girls wanted to turn there tickets in and we noticed in front of us was a party of maybe 10 it was one person behind the counter working the exit and the same girl working the counter about 6 employees walking the floor this is unacceptable we told 2 mangers neither one did nothing one manager Bertha walked away after I asked if she can send another employee and laughed I really dislike this place I would rather go out the city but I live so close to this location all bad read more

Disappointed today. I've been a regular customer for years. My mom even worked at the one before they remodeled. Walked in and no one took our order until 20 min later. Took her forever to process order and take our money (we ordered a medium pizza). We upgraded to the new "Triple Peperonni". When we got our food almost an hour later the pepperoni was burnt and the pizza was cold. I told the manager it was burnt and she replied with "Since the peperonni is small it crisps up and it's not burnt" I told her I had tasted it and it was burnt. My nephew wouldn't go near the pizza and he loves peperonni pizza. She offered to make a new one. It was the same pizza just reheated and without the burnt pepperoni and they had taken another hour. Oh and our cups were dirty! They had some sort of sauce or dirt I have no idea what it was. They did not exchanged our cups. At the end we tried buying an ice cream at the ice cream machine. There was no sign that said it was out of order. The counting ticket machine was also not working and the manager looked annoyed when me and another customer asked if they can do something about it. Terrible service today. read more

Chuck E Cheese's - Burnt pepperoni - Pizza Near Me - Carson, California

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Love this place! Clean, comfortable and a cool place for kids to laugh and play. And the salad bar is the absolute best!! Truly a space "where a kid can be a good". read more

This place is close to our house which is good, and a lot of places to eat outside if you don't want their foods. I'm giving this place less 3 stars because they don't have enough employees, we've been waiting for a long time in the ticket booth to purchase toys in exchange for the tickets, some machines doesn't work, it's hard to call for employees to have them fix it, place is dirty and nasty, I know kids can be messy that's understandable but they should clean it for the safety of everybody. read more