First off, I'd like to say that the workers there were great, especially the young lady who was in charge of "waitressing" our party. This is only a review of the pizza only. Went here for my nephew's birthday. When it comes to pizza, I'm not very picky. You really can't mess up pizza, but man I only got 2 pepperoni slices and one combination and small ones at that. I took me like 15min to force myself to eat the 3 little slices. The soda (Pepsi) was also weird tasting like it was a bit below normal tasting, but not blatantly watered down. The only thing that was good was the Dippin Dots ice cream. There was also a lot of subway type sandwiches and chicken "nuggets". I had to add salt to the pizza to make it taste like anything, it was that bland. The crust was nice and crunchy a la Pizza Hut, but that also meant it was as greasy. I'd never thought I would come across pizza that was blander than the ones at Costco. Oh well, what do you expect right. Its too bad they can't be known for having great pizza as well. read more

This place is the worst to take a child especially birthday parties. Never will I go back to place they serve worst pizza my family all got sick from eating pizza and the chicken is disgusting. This place needs to shut down or update the menu and atomsphere you walk in dark, muggy, dungeon type place. I can see why there was hardly anybody on Friday night place is awtful best going to another place. read more

My son loves Chuck E. Cheese but the food here is super overpriced. Without a coupon it isn't really worth it! They do have meal deals that include tokens and they are decent priced. It says that everything is only a token but doesn't mean the tokens are 25 cents each. Depending on how many tokens you buy will determine how much each token is. Also, this place is becoming really run down. They should renovate or something. read more

It was Sunday at 6:00pm when we arrived. Every single staff member had a frown, would be annoyed when you asked a question. Even when ordering your expensive pizza and drinks: $120 for 2 pizzas, 10 drinks and 100 tokens. Its a once in a while thing so its ok I do not mind the pricyness at all! What I mind is that we spent over $300 with our 11 people group for the employees to be so rude and not courteous at all. They all looked as if they had worked for 12 hours or got paid $5 an hr! I worked at Burger King for years and being nice and having a smile at all times was priority. If you dont like kids or a lot of people find a different job but dont be rude to cuatomers spending their money here. The kids had fun except 50% of the machines were out of service and an another 25% had no tickets and again if you asked a staff member they would role their eyes before going to the machine. So we ended up not getting help anymore and just leaving our unused tokens in the machine and moving to the next one. Hopefully tomorrow is a better day for their staff... :) read more

The girl at the cashier area couldn't get a simple order correct. I asked for a large pepperoni and she must have not been paying attention and entered it as cheese. It's not hard to get something simple right the first time. Now I have to wait to get a new pizza. So stupid. This franchise sucks. They don't clean down the machines and some games are broken. I prefer to go to the corporate owned Chuck E. Cheese. The prices on food are cheaper, but they don't offer the 100 tokens for a buying a large pizza coupon. The coupon specifically says you must purchase a 1 topping pizza. Pizza already comes with cheese so pepperoni is supposed to be the 1 topping. read more

Worst children place I've been to!!! Our stuff got thrown away and the manager didn't even bother to say sorry!

I avoid crowds as much as I can, and I seriously wish my six year old niece would have avoided this place. There are people at every turn who could really care less about you or the child you're with. I am talking grown adults running over children and for what? To get some tickets... the parking is horrendous and has no security, so beware of someone breaking into your vehicle. Also when Chuck E. Cheese finally came out to meet the kids, he stood in the employees only door and hardly moved or did anything. I would just honestly save your money and take your kid outside to a park or literally any other place. read more

this place used to be good when i was younger, but they took out all the video games and made more room for seating, which is usually empty cause the place is huge! it's much better than any other chuck e. cheese i've been to. they have great pizza and good deals, especially for birthdays. i had one there recently and everyone had a great time. we all put our tickets together and got me a easy bake oven thing. good times, ski ball, great buds. etc. read more

Customer Service is bad at this location. All the workers seem to be sad, they don't even smile, and some are rude especially at the cashier and prize counter. It's suppose to be a family friendly place for little kids. read more

It is so sad that I have to post this but I have too. I have I anxiety specially when I'm in public places with a lot of people there for I carry with a a service dog that helps me, but on Sunday it was my nephews birthday so everyone wanted to go to Chuck E. Cheese I was hesitant but I didn't see a problem taking my service dog with me I was aware that there will be kids and want to pet my dog so I put him in a dog carrier and I sat in the table with my family close to the door in case something happen I was there for about an hour when one of the employees come up to me and ask me to get out because some had complain about my dog saying they wore alérgica . But how if my dog was in the carrier next to me ? when i was about to tell him that he was a Service dog he interrupting me telling me again I need to leave now and pointed to the door so I got up and left I felt so sad that I know there's kids with different need and need a service dog to get around and they won't be able to go in this place. I was so very disappointed . read more

One of the worst Chuck E Cheese's ever, the customer service is not great at all and could very well be better. The games are literally always broken. When asking an employee for help they get annoyed, and take a long time to fix. It would be fine if it was just one or two games but, literally every time I have gone with my family at least five or more of the games are broken. The ticket machines brake easily as well. This place is huge and has the potential to be great, you'd think since they are so expensive with food (that is subpar), tokens, etc. that they would have the money to fix all their games unfortunately, that is not the case. Not to mention some of the token machines charge .33 cents instead of .25 cents, so you get 3 tokens in return for a dollar. I think it is a waste of time and money to come to this Chuck E Cheese. read more

This place is the worst when it comes to customer service. The staff are not attentive and most of them are very rude. I waited at the prize claim section with my 4 year old & 2 year old for 20 minutes, and each time I asked the staff for help, they ignored me and one girl even rolled her eyes at me. If you're a parent, you know that it's not easy having toddlers stay at one place. We ended up just throwing the tickets away. Also, there were many machines out of tickets and you cannot get anyone for help. read more

The employees very nice, great service. But it was so hot in there summer time you go to places to get out of the heat. Ask manager to turn up air conditioner and he said the air conditioner has been broke for 2 weeks. So please fix it read more

NOT At ALL A Kid Friendly Place Employees LooK Like They Hate There Job BUT WHAT can you expect if the supervisor Betty looks like she hates the world. They need to smile a bit more or at least look like there happy. And not have those lemon faces. read more

Had my sons 5th bday party here and the hostess sucked!! Was not attentive and seemed to be talking to other girls the whole time which was annoying. Half the machines didnt give out tickets and i could never find anyone that was working there to help. read more

The worker named Alexis is the worst, I told him a game didn't work and he didn't want to give my coins back. He said that the game was working fine but it wasn't. Ended up putting 10 coins and he didn't want to give me at least 1. Worst worker ever read more

Just had a birthday party here for my daughter. Love how you can take your own balloons and table cloths I was really able to make it more of a theme. However, it was a little disappointing that I had to wait for the party before us to leave and I had to rush to set up my tables and my guests had to wait for the table to become available as well. Also, the party host wasn't that great, are pitchers weren't getting refilled I had to do it myself. The-parking is also pretty horrible chucke e cheese should really purchase more parking or something... Also, maybe crank up the AC super hot in there. The staff as well didn't give us a heads up to let us know they were gonna start cleaning up they just started cleaning up our tables and moving our gifts out the way which seemed really rude. If we are booking something and paying an awfully expensive amount of money maybe we should get the table for longer than 2 hours to actually enjoy the experience I feel like everything within two hours was rushed. The pizza was barley coming out and right away they were already bringing the cake because of the time limit. If your gonna spend at least 500$ it should feel like it was worth it. read more

Fun place for the kids. Kinda smelly place but I think it's because all the kids running and sweating.. Pizza is really good specially supreme. Great place to let the kids have fun.. Kids can have their bday party here.. read more

I love to size of this Chuck E Cheese and the amount of games they have. It's the biggest I've been to and wish all locations was this big.

Really great place to go with the little ones, and some worker named Francisco, pretty hot and friendly..

Went there for a toddler birthday........food is horrible, parking is terrible, out dated video games, rude employees' not all but a few i ran into, place is ghetto. read more

I went to the "cheese" yesterday for my nephews 4th birthday, and one of my cousins has a disability and she has to use a wheelchair, which you would think they would have wheel chair accessible ramps or elevators EVERYWHERE now a days. Anyway, Everyone has memories from their childhood inside the "cheese" and my cousins and I would hang out on the second floor. We decided to revisit those memories. We had located an elevator for my cousin to join us on the second floor, Unfortunately, when we asked to use it, they said we could not. We of course complained and the employee, NOT helping us, had the nerve to say "Not all the places need to be wheelchair accessible" (with an attitude) and the more we talked to "upper management" employees, well....lets say that everyone working there are a bunch of retards. The east side San Jose location is being ran buy ignorant simple minded people and if they are not trainned properly, i see a law suit in their future. read more