Shout out to Manager Kayla! We had had a very negative experience at another venue and decided to head to Chuck E. Cheese! It is my daughter's birthday and I didn't want her to be sad regarding the really bad prior experience so I spoke with Kayla and explained the details of what had occurred and how I just wanted to make my daughter's day special. She not only went out of her way and allowed to have a table in the party room, but she gave us an experience that we will never forget! Even Chuck E. Came out to celebrate her 36th birthday! The food was great and of course the ambiance was great! We had a great time and my daughter had the perfect party! Thank k you Kayla and the staff for making this a very special and memorable day! read more

Got an e-mail from cooperate for a 30min play card for the horrible service. How will these even redeem the amount of insult and attitude that was shown to the guest? Please do better Chuck E. Cheese of Pasadena. read more

Amanda is a Good Samaritan. As my husband and I walked in with our 8 years old grandson today, April 11/ 2025, he lowered himself to the floor and said "I feel like passing out. " He started to sweat. Amanda swung into action, gave cold him a bottle of water came later with an ice bag. Amanda continued to check up on him throughout the evening. I need to let Chuck E. Cheese CEO know that Amanda is an excellent valuable employee of the year. We felt safe, secured, and loved by Amanda's caring actions. Thank you Amanda. read more

Some things have changed since they removed the stage and adding the mini trampoline park and obstacle course. The games are still fun but it is quite difficult to get any prize that doesn't immediately end up in the trash after the car ride home. The ticket payout has decreased and while the kids have fun, they are quite disappointed when their overweight fish only nets them 1 or 2 tickets. read more

Please save your time and don't ever ever come here again, if you wanna pay $24 for 7 cold wings or $50 for 2 pizzas plus the service is akward they decided to do lights maintenance right next to us while we were eating .. the only good thing was that it was empty . But now I think why could be the reason for that ... read more

Standing in line for the cashier or service at the front is unreasonably slow. I timed the 5-6 times I had to do it and on average it took 10+ minutes each time to queue. After spending $100+ on the visit, queuing in line for 60 minutes isn't a great experience. Also they didn't run the AC, so it got pretty hot inside after chasing kids around for over an hour. I believe it was around 78F, stagnant, no breeze unlike outside, so it felt worse. read more

Bought the unlimited pass for 49.99! 20% off food included!! Can use this pass everyday for 8 weeks!! Play time for every game with the bronze card is close to 3 hours! Inviting..clean...nice employees and the pizza is really good!! Got the app and took a 3 min survey and I was gifted 50% off our food today!! read more

For the love of GOD PUT A SIGN ON THE TRAMPOLINE! The manager was yelling at kids to get out! Well the sign says "ask for assistance " but it doesn't clarify for "What" put a darn sign that says "Gotta pay $10 to get in" the socks is there but again doesn't say YOU NEED to PAY very predatory jeez! How hard is it?!! read more

Chuck E. Cheese - NO SIGN and it's WIDE open!!!! Don't be yelling at innocent kids girl! They don't know when it's easy to go in. Have some chain and a latch - Pizza Near Me - Pasadena, California

This place has been around for as long as i remember as a child. Going back....everything seems super small and petite size lol. So cute. It was random when i decided to come try this place again as i had been avoiding after seeing crazy adult fight stories who act like kids at chucke cheese in general (not specifically this location). I can't stand too much crowds either. Anyway, decide to come here right as they just opened and to my surprise, it was empty. It was a definite fun day for us! For the game pkay card, you can purchase by points or by time. We love the time concept. Play as much as u want without worries and once the time is up, we go or buy more time. The pizza is still one of my favorites here!! They use to have a bbq chicken pizza that was delicious but no longer on the menu. Menu is very limited and wished they had more selections like pastas or grilled chicken wings and drums. The have a ayce salad bar but has very limited items but at least you get your greens in. Cost of food is super costly and they charge quite some for each topping added. Although i try to think they got to stay in business somehow but still. So if you want to save some money if you have a budget then eat before or after the kids have their fun here. But i can't say no to the stuffed crust pizza....a fan favorite for both kids and adults in my house. So i gave in on this one hehe. Parking is descent except prime time can get a bit crazy. Majority of the staff are super nice and friendly minus a few would see you and walk right pass you at the counter sometimes. I know you can be busy doing something else but at least acknowledge and tell me you will get someone to assist the customers then give a quick stare and walk away. Otherwise, the rest are all great. TLDR: Great place in replacement of park during hot or rainy days foe the kiddos to play indoor with some pizza. Good for 2-3hrs in the early day to avoid crowds and birthday parties rolling in. read more

We had our daughter's 3rd birthday party here and it went amazing!! Super easy to schedule, love that they include an evite, and thought the prices were reasonable. Our party host, Mayli (I believe that's how her name was spelled), was really great! She made sure she double checked anything we had questions on, was really timely when getting us things we ordered, and was really friendly and accommodating. Our daughter was sooo happy when Chuck E Cheese showed up to meet her+take pics. I was actually surprised at how star stuck she got. She was smiling from ear to ear! The little ticket machine for birthday kids was really cute and fun as well! The pizza was delish, like always, fountain drinks were readily available, wings were surprisingly good, fries were the only issue (food wise) because they were really skimpy. I really appreciated the fact that they offer a round or sheet cake for anyone who either doesn't buy one or forgets to bring one. You get to choose the flavor and icing type. We got the small round cake in vanilla flavor with buttercream frosting and it was pretty good! Especially considering it only cost around $11! They make everything super convenient. The goody bags they provide are pretty cheapie and you can def bring extra of our own stuff if you want to go above and beyond. We scheduled on a Saturday at 5:30pm.. and it was busy but not so busy that it felt hectic or like we weren't well taken care of. Would def recommend and would consider throwing a party here again for our other little one! read more

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The service was good but I did want to say that Daniel went above and beyond to try and fix one of the machines that was out of order. He came to apologize for not being able to fix it and I thought that was great customer service! read more

Wow! What a HUGE difference staff and management makes! I've been coming here way before pandemic and before pandemic this Chuck E. Cheese really sucked! Employees were not friendly and even 2 years ago they emailed about Halloween and they did nothing for the kids when we arrived in costume/ Wow! This location had changed for the absolute best! All the staff is sooo friendly! Food options are way better and the Halloween event we just went to was soooo fun for the kids! Chuck e came out dancing and they handed out candy to all the kids! It was so fantastic! All of the employees are friendly and actually care about you and you're kids having a great time. I also saw an employee going around cleaning the games the whole time I was there! They are on top of it now. Great job guys! Thanks for making this place fun and happy! read more

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We drove from Vegas Kayla the manager of this location was so amazing. Help us with all questions and was very patient with my 3 boys and my 86 year old Grandma who wanted to come and celebrate her birthday here. Thank you to such and amazing experience. read more

Chuck E. Cheese - My grandma love this place. - Pizza Near Me - Pasadena, California

Good service. A bit crowded today, but kids had a fun first visit. We will be back. Pretty clean too read more

Chuck E. Cheese - Menu 9/23/2023 - Pizza Near Me - Pasadena, California

Haven't been to chuckie cheese since my kids were little. Took my grandson and he loved it. However, the prices sure went up like 200%.

Chuck was definitely a happy camper prancing around in his mouse suit. Chuck was also kinda high as he stumbled on himself, but that's ok because I laughed. The children seemed to be very happy here, but the staff definitely looked miserable to be there. I didn't feel safe being there were many people were not wearing their masks, especially the little children. The pizza was actually decent, although I could have gone for some other topping besides pepperoni. I was surprised that they actually monitored the parents and their kids entering and exiting the premises. I suppose kids could be easily abducted if left unattended. What would make this place better for the millennial parents is if they had a full on bar serving some well deserved hard liquor. read more

The place is nice and clean. Not sure if it's a pro/con to others, but now the tickets are all stored in the play card. No more old fashion coins and tickets. It does save time to count the tickets, but if you lose your card you also lose your tickets. It's still a good place to pass time with the kiddo. Glad it survived the pandemic. read more

I love coming to chuck e cheese my kids enjoy it dearly , unfortunately it has gotten so expensive. To buy a card , buy a wrist band so your child doesnt loose the card. Your child sees a trampoline its an additional charge for the child to play on the trampoline. Multiple games are out of service. Chucky only came out 1 x in 3 hrs. Overall management is good. Should really work on hiring people who put on a smile or just have better vibes when working. read more

Amazing customer service experience the manager Kayla!!! She was very attentive to our needs and explained the card and points use, due to our confusion of the timeframe. This location was clean and staff were very helpful. We plan to be back again. read more

I've been coming here for years and have never seen a crowd like this. In the parking lot, groups of adults are passing around a joint. I come inside and see people behaving as animals, standing on the tables. The restaurant itself looks understaffed and could benefit from having someone come around and clean games and tables. The staff itself is friendly but prices are high for what you get. 6 piece of chicken wings for $15.99 and a medium pizza for $25.00. Avoid exposing your children to this! I had to explain to my 5 year old that some adults don't know how to behave and have zero manners, class and etiquette read more

This was by far the most pleasant experience I have ever had at a Chuck E. Cheese. It was clean, salad bar maintained fresh by staff and pizza was good. Jesse was the cherry on top for his wonderful service and kindness to our kids. He deserves a raise! read more

Rude rude rude .. they have young kids running this store and they don't know what they are doing .. they need more training I spent over $200 but the service was horrible.. the food was your typical frozen pizza nothing special but everything is so expensive.. I like taking the kids there because it's a big location but I don't think it's worth it .. I don't think Chuck E. Cheese cares about their businesses any more read more

I have been to a few Chuck E Cheeses in the past and was really not impressed. However, my kids have been begging me to go last week so I decided to check out the one in Pasadena. To my surprise I was very impressed by the cleanliness of the establishment. The tables were neat, the salad bar was organized, the customer service was great and the games were very entertaining. Additionally, when the games were out of order there was a guy literally there to fix the machines on the spot. The pizza at the Pasadena location tasted really good especially with the bacon and cheese filled crust. We went during lunch time and it wasn't as crowded which made things very pleasant for my family. They also has the actual Chucky E Cheese there to entertain the kids every hour with song and dance. My kids did get a great deal of tickets so I advise parents to bring a large bag. read more

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This Chuck E Cheese is legit. I'm a 90's baby and everything is just how I remember it here. Good food. Awesome games. And the staf/crew members looked like they were were happy to help. I've been other Chuck E. Cheese's locally, and this one sets the bar. read more

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UPDATE: A brawl broke out between 2 families one child was hit in the face by a man & mased !! Blood everywhere! No ventilation to breathe!! Everyone is choking!! Such a horrible place to spend your weekend! Restrooms are FILTHY. Only 1 out of the 5 stalls were actually clean. Makes you question if anything is being properly sanitized and Covid-19 protocols are being followed by staff. There is no water available or any other beverage besides beer & ice. Purchase your beverage next door at the Rite Aid or be prepared for dehydration the A/C is off. This location was not financially ready for reopening. read more

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Best Chuck E. Cheese in the area. Well-ventilated (thank you), great air conditioning, and really nice staff. Seriously, whomever is inside that mouse suit, you are really nice and patient with the kids. God bless you, mouse. We came here for several birthday parties, and this is a nice location. Plenty of parking, and it doesn't sell like germs and feet- like all the other Chuck E. Cheese locations. My gf hooked it up with this 2-3 hour "free play" thing, including pizza and drinks. Wow, my kids LOVED it, but afterwards, my head was spinning, like those ticket games. read more

Theee best Chuck E Cheese i have been to! Employees are so sweet even after a long day, they all maintained a positive attitude! From the kid checker, cashier down to the Mouse! No special event but My family and i have been through so much that they made it a special day without knowing it! Thank you! read more

Chuck E. Cheese - Chuck. E Cheese - Pizza Near Me - Pasadena, California

This place can be overwhelming but the staff is friendly and kind. The foods here is okay.

Broken games with poor service and over priced food. A personal pizza 11.99$ then 2$ extra for pepperoni and a small soda 2.99$ and on top of that you have to use a power card for games so look to spend 50$ for a family of 3 (one is a 18 month old) for a couple hours of play if you can handle the crazy kids on top of that running around and climbing the rides read more

As a parent and aunt of four kids under 6, we frequent many Chuck E Cheese locations all over LA and OC. This location is one of our favorites! The games are updated and mostly working, staff is patient and friendly, and the food is always good! Chuck E Cheese is interactive and the staff is always seen cleaning the tables and games! It feels clean and safe! Keep it up and we'll continue to be back. read more

An accident happened with my summer pass because the staff forgot to input my membership card, so they couldn't locate my pass when I tried to use it for the second time. The manager, Stanley, was very helpful. She asked me to provide the purchase date and time. Luckily, I had taken a picture of my son during his play and found that information. We finally retrieved the pass, but it took nearly an hour. I didn't request an apology because the manager genuinely tried to help. However, I highly recommend that all the staff be trained to be more careful. Such mistakes should not happen to any customers. read more

It's fine for a kid to have a good time, but the prices for anything and everything is crazy expensive. staff was all nice and attentive, a few games were down but other than that it was good. you need to pay $10 for trampoline socks :/ read more

My daughter and I have been here a couple of times, it's one of our favorite location. Upon arriving everyone is given a unique hand stamp which is verified when you leave to make sure families always come and leave together. Chuck E. Cheese has games for different age groups, there is a Toddler Zone, Kiddie Area and Skill Games & Arcades for older kids like me. This location has a lot of games and they actually work. There is an area for parties and you can watch Chuck E. and his band perform on stage. Chuck E. also walks around and throws tickets up in the air for kids. After playing, feed your tickets in the Ticket Muncher, it counts how many tickets you have, prints out a receipt and then you can redeem the tickets for prizes. My daughter is saving her tickets for a big prize! ::Food:: They serve pizza, buffalo wings, hot dog, chicken nuggets, sandwiches, salad and desserts, etc; there is also an ice cream machine. We like to eat the pepperoni and cheese pizza, fries and buffalo wings. I ordered the Gluten Free pizza and cupcake, I personally didn't like it. The salad bar area is messy and the selection is limited. ::Highlight:: Fruit Ninja, my daughter loves slicing those fruits on the big screen. (http://www.yelp.com/user_local_photos?select=bXkYMeSDbE-gFsmGZRR82g&userid=NO5e0WtLAOYcjheLU6OEVg She has a lot of fun with the Jumper Fantasy she has to jump over the light and the speed increases as she jumps. (http://www.yelp.com/user_local_photos?select=_Vb2Se4tl6nr9ZQhg7SW1w&userid=NO5e0WtLAOYcjheLU6OEVg), I like listening to music so I enjoy playing Guitar Hero especially if I'm playing to my song! (http://www.yelp.com/user_local_photos?select=BNwYZOdRf2NdPJpC-G8WHw&userid=NO5e0WtLAOYcjheLU6OEVg) Super Shot a basketball game that you throw the basketball in the hoop as the backboard moves depending on the game mode you choose (classic, continuous, push back and random). It can be tiring especially when I play over and over again which I always do. I'm a competitive mommy and like to see who makes the most shots (not with my little but with an adult)! She knows I love playing Super Shot so she plays the Street Hoops, same concept but made for kids. (http://www.yelp.com/user_local_photos?select=ECaZVx9a0HWiS4PcgWXxDQ&userid=NO5e0WtLAOYcjheLU6OEVg (http://www.yelp.com/user_local_photos?select=ap9rv1Zv7cmGbznjCLfJtg&userid=NO5e0WtLAOYcjheLU6OEVg It's fun to play the Slam A Winner, you time the ball to drop and see which hole it lands into; we always hope it lands in the hole that gives the most tickets. (http://www.yelp.com/user_local_photos?select=YbEYfOsZ0kI5X8RlvjLHPw&userid=NO5e0WtLAOYcjheLU6OEVg) Super Bonus, the light keeps going around in circles and you press the button to stop the light. They also have Air Hockey, my competitive mode turns on but my daughter still wins! We also like playing the Heat NOS Street Racing. The game is live so we played with other people from other locations. It takes a picture of you, pick a car then choose the location. You can press the NOS button I think three times per race. (http://www.yelp.com/user_local_photos?select=hOGdVd3jhNTIjyX5YyW-Cg&userid=NO5e0WtLAOYcjheLU6OEVg) (http://www.yelp.com/user_local_photos?select=HuNrzliy1pO4ZBfGTVkkxw&userid=NO5e0WtLAOYcjheLU6OEVg) ::Customer Service:: It could be better. ::Rating:: 3 Stars for the food and customer service. 4 Stars for the games. ::Tips:: -Go online and print out the coupons for the tokens and food. For $25 you can get 125 tokens. -Join the Chuck E-Club to receive a birthday gift on your child's birthday, get activities and Reward Calendars. -Get the Rewards Calendars online. Mark the days when your child accomplishes the goal, bring the calendar to Chuck E. Cheese then your child receives 10 free tokens. Goals: Good Behavior, Good Eater, Great Listener, Potty Perfect, Reading Rewards, Super Student Rewards, and Tooth Fairy Rewards, etc. read more

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Ok, this place has saved my life with my 3 year old niece a bunch of times. Parks can be dirty and dangerous and she could fall off something, not to mention the park dwelling elements... she is too little for big kid amusement parks and arcades and still isn't big enough to take to a movie... so this was perfect.. I tried several of these and this one is always clean, friendly and not over crowded... it is sort of hidden very close to the foothills, but perhaps that is why it is less crowded, i took her to one of them that was SO packed, she got frustrated and started to cry.. but this one has enough room to run around and had lots of little kid stuff she could do - everything is one token as opposed to some places that charge more for games and rides.. and you can grab a soda while you are there.. My niece learned to say "Chucky Cheese" quite well and requests to visit him often.. it is a good place to socialize children who are only children and aren't in school yet... Safer than the park and climate controlled... read more

Chuck E. Cheese - taking a break while my niece plays - Pizza Near Me - Pasadena, California

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KID'S BIRTHDAY REVIEW: Chuck E Cheese's is the original food + game/arcade pizza party parlor. I use to go when I was young and now I'm booking my son's 4 year old birthday party!! Wow how time flies. Chuck E Cheese's makes booking kid's parties simple and easy. You can go online, pick a location (I picked Pasadena hoping it was less crazy, less ghetto), pick and view their party packages and then book it. You can also call someone from the location you want to have your party at if you're not computer savvy. It's pretty easy, and they don't usually sell out of space like some of these other kid's party places that only have a jungle gym and no food. When you walk in as the party host, just let them know you're the parent(s) of the party kid and they'll have you meet your party coordinator (the person who takes care of pretty much everything for your party). My party coordinator was awesome, I think I had too many requests and questions, but she was awesome to say that she's been doing it for a while now and didn't mind. Every parent is different. The FOOD here in Pasadena was pretty decent also...yes, the pizza, sandwiches, wings, appetizers and salad bar was decent! Pre-order your food for your party and just order more food as needed off their menu. Everything went smooth. The food was a bit slow at times (since I ordered too little the first go-around) but after the 2nd order, we were good. The games for the kids are ok. I think as a kid, you'd love these games, as an adult, they're probably a bit boring. Chuck E Cheese's Pasadena made my planning and set up for my son's 4 year old birthday easy. I didn't have to clean up after too. Make sure you tip your party coordinator. The manager did come out and check on us too. They honor coupons for birthday parties. read more

Chuck E. Cheese - Dining area with lots of tables n seating. - Pizza Near Me - Pasadena, California

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I haven't' been to this Chuck E Cheese since back in my PCC days when our "crew" would come here after class to grub on pizza and play real games back then.... did I just age myself? This is basically a Children's casino but it was where we started the beginning of my God Daughter's 3rd birthday weekend.. We reserved a birthday table, so of course the +'s are that Chuck comes to your table and your given a Inflatable birthday crown and guitar to " rock out" for your birthday, you also get a free round to to enter this as many tickets as you can catch with your hands wind tunnel machine's entered with her dad of course it her being only 3 she couldn't catch that many but when she exited a bunch of tickets fell from the back of her dress so that was a fun bonus. I wasn't a fan of the food, I remember the pizza being so much better when I was in college but the salad bar was enough to fill me up. What I didn't like was they had a no weapons allowed sign as you enter.... what image is that giving off to children who enter here? I also didn't like how rude the people are.. yes I know it's crowded and kids running a muck but you can easily say excuse me when you run yourself into me... however 5 stars to the smiles my god daughter had and also to the app that you can download on your phone and take a digital picture with Chuck ( we go that far back so we are on a first name basis) read more

Chuck E. Cheese - This says it all! - Pizza Near Me - Pasadena, California

Ok, Chuck E. Cheese is definitely better than Dave and Busters, at least for kiddos and for your pockets! I had taken my nieces to D&B and dropped a lot of money but my nephew, who is a little younger asked to go to Chuck E Cheese. I was pleasantly surprised that each game only cost one credit and there were a lot of games/variety. My nephew had a blast and I felt like I got my money's worth. read more

Chuck E. Cheese - Pizza Near Me - Pasadena, California

My daughter enjoyed her first time at Chuck E. Cheese. Staff was friendly and helpful. Learned best to buy card for minutes rather than tokens. Also, you can put the time on hold once while there allowing your little one to eat without losing play time or rushing. read more

I came here recently with my girlfriend and her daughter. I have not been to a Chuck E. Cheese since my daughter was a year old and we were attending another friends child's birthday. Before that, I had not been to a Chuck E. Cheese in at least 30 years. Yes, I am old. Lol anyway, Chuck E. Cheese has changed a bunch since I was a kid. One thing that I did keep was those ginormous characters on their stage. Those guys are still there. The system now where you purchase time or points to play games is all kind of crazy. I did not understand, at first, how this worked. So, you have to buy a new game card. Then, you have to select whether or not you were purchasing more time to play games or more points. Each game in attraction requires a certain number of points. And of course, it takes time to play these games. So, let me break it down for you. I was able to spend $28 on one hour of unlimited time for my daughter to play all the games and get on all of the little rides that she could. So, in that case, I purchased time. For some parents, it is about points. I may decide to purchase say 50 points for my child to play games with. After they have used up all the points on the card, that is it. Sure, you can always reload the card with more points but to me there does not seem to really be any kind of way to purchase just the right amount of points that you need to play the games that you want. I think for the tiny children who are not so much into games, points are the way to go. For the kids that like to play and everything and ride on everything, time might be the better. You can order pizza at the registers located behind the entrance. You can also select the salad bar option for a separate cost. I don't really know what party package pricing looks like now but I imagine it is not all that inexpensive. The day that I was at Chuck E. Cheese with my child and my friends kid, there were tons of birthday parties. Things were booked back to back. They had a good amount of staff on hand but I still felt like they were a little shorthanded. Luckily, tables are cleared quickly and wipe down thoroughly. That made them available to walk in guests such as myself and my family. Parking here is absolutely easy. This is probably the one business in this little plaza generates the most traffic. And being that it is in a plaza, there is a lot of parking available. And with birthday parties beginning and finishing back to back, I feel like there's always someone leaving from somewhere. I don't quite understand the hand stamp situation at the door but I'm glad that they do something to try and make sure that kids are not leaving without their parents or families. One thing that probably annoyed me was that when I gave the business a call, nobody answered. Like I said, I had not been to Chuck E. Cheese in a very long time and with Covid restrictions having more or less recently lifted I was not sure if they were open completely or at a lesser capacity. I wanted to call just make sure. Especially because we were not there for a birthday party or anything, I was not sure if they were limiting walking guess. I called at least a dozen times. Never once did anyone answer the phone. Luckily, they were open and they were no problems getting in. I don't know that I really wanna bring my daughter back to Chuck E. Cheese anytime soon but at least I know how this whole points and time situation works. read more

Came on a Thursday afternoon to bring my kids to enjoy some pizza and have some fun! Upon arrival we were greeted very well. They welcomed us and told us to have a great time. This location has got a lot better than what I remember. We went on our emails and found some coupons that we had for pizza, and games. The food came out right away, and the kids had fun! The games were all open and ready to go. I would of gave this place a 5/5 but their Gatorade soda option is still out. It's been out for a while, maybe 2-3 months since I last been here. Pizza was on point and bomb! We will definitely be back! read more

Chuck E. Cheese - Pizza Near Me - Pasadena, California