Edit: I love how the owner wrote a very long defensive response trying to invalidate mine…read more
Yes, we were repeat customers because we wanted to try to support a local business and tried to give it numerous chances. We never liked the "entrance fee" that I obviously know about and I stand by what I said: ADULTS ARE FORCED TO ORDER THEIR SUBPAR OVERPRICED FOOD FOR ENTRY aside from the entrance fee for their kids.
The SGV eats post - I wasn't talking about one post. Geraldyne has posted several times and most of those times people have chimed in with their experiences and she removed her entire posts so people won't find the comments.
Once again, trust the low star ratings. If you read them, you'll see a lot of them echo what I've posted here.
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If you have a toddler or a young kid, avoid this place. Read the lower rated reviews, because those paint a more accurate picture than glowing reviews from people who got discounts to this place.
Adults are forced to order a meal as an entrance fee, and all the choices are subpar and overpriced. There was only one lovely staff member, an African American woman that unfortunately seemed to have left, because everyone else were not friendly nor helpful, and are barely present. The husband who supposedly cooks the meal made the driest, toughest, inedible steak salad and I couldn't even get help with my meal because there was no staff around to help, and whenever the husband came out, he would just be zipping in and out so fast I couldn't even catch him, and I couldn't leave my daughter by herself.
The food choices for kids are also subpar. The play area itself is also subpar. There's very little options to play with, and whatever is there are mostly broken toys or have missing parts. The "separate" area for younger kids are always a huge mess to the point where it's safer for a 1-2 yr old to be in the general area with how disorganized it is. It's nothing but an afterthought, and bigger kids go there to mess up that area all the time
No one really goes to clean up or check the play areas periodically, so even though it's part of their "rules", you see kids throwing toys at other kids, kids leaving messes around, etc.
The positive reviews about these place are probably from people who've only been there once and have had some sort of discount. As a previous repeat customer who tried to give this place multiple chances, it is nothing but a cash-grab by greedy owners who care nothing about kids.
The owner, Geraldine, also loves to promote her business on Facebook groups, and even whine about lack of "support" from people, but when previous customers try to make suggestions or anything remotely resembling a valid criticism, she'll remove the post so no one sees it. It's very dishonest, and shows what kind of people run this business.
There are better places to go to entertain kids in SGV, don't waste your time and money here.
