*** Chuck-e: Cute mouse, or dirty rat? *** Took the kids here on Sunday and it's packed wall-to-wall with kids & adults! There's no place to sit, all the tables are full. The line to get food was almost to the door. There was also a line to enter Chuck-e-Cheese. Upon entering through the doors there's a funny musky smell like the carpet needs to be shampoo'd. It's probably better visiting at this particular location on a weekday because the crowds are smaller. The parking lot was almost filled to capacity. So searching for a space took a few rounds of driving. (think positive... I was here for the kids..) ha ha ha... Bottom line... weekend crowds are to be expected, so it's not a big deal. However, I didn't see anybody actively cleaning up the tables or items dropped on the floor. The kids are having fun and they don't really care. So I'm sure all be back next time with an updated review. Food = average Seating area = dirty Gaming area = dirty Bathroom = dirty read more

Yeah, that's right. I'm reviewing a Chuck E Cheese's...but only because I've been here more times than I can count because of friends' kids birthday parties I've had to go to here. The SO and I enjoy the games, especially the basketball, where she thoroughly kicks my ass. It's ok, we give all our tickets to the kids anyway. Pizza's aight. They serve beer, so you can drink yourself into a stupor so that Chuck and his band on stage start looking less shabby and tore up through your beer goggles. At least they keep the place relatively clean, there are kids around everywhere so you'd hope they keep things somewhat sanitary. Overall though, I'd say the place hasn't been updated since the 90s, hence the 3 star review. It's where a kid can be a kid. read more

Save your time. DO NOT COME ON THE WEEKENDS. Unless you want extra crappy food, even worse customer service, have a war with an idiotic customer, and be trampled on by kids who shouldn't be there due to being over capacity. Since my brother's 1st birthday we've always celebrated his birthday at this Chuck E Cheese. He turns 5 this year and we finally will STOP celebrating here and take our Business to Boomers to avoid the troubles. First things first, there are employees everywhere except the cash register. Want to make an order? Better start screaming for attention because you're not going to get it unless you get their attention while they're gossiping. The workers never stop gossiping. There was a really long line that almost reached the entrance and there was only one register open and when they finally opened another register all the cashiers did while they were taking orders was gossip. You would think the gossip stopped once in front of customers, but nooooooo it kept going. Once you order all you get is over priced food. I'm only 18 and have been coming in here since I was a tyke and even I can see the drastic chance in the quality and prices of the food. You're better off with a pizza from Little Caesers at least you'd gert to keep $40 in savings for tokens for the kids. I'm also bummed that not even their coupons are any good anymore. You'd think a coupon would eliminate the heart attack from the high prices, but no the coupons are just as bad. Anyways back to this Chuck E Cheese location. I think the only good thing is they always keep the salad bar stocked. The pizza isn't as good as when I came as a kid. The games aren't as good either. They no longer have a ball pit or a play place that travels above and through out the Chuck E Cheese, and they now have a bumper cart thing that takes up way too much space and it's not even always open. Just a waste of space. Just save your money and either go during their new lunch buffet special times or a different location. read more

5 stars for the customer service provided by the manager Veronica last night. We had our niece and nephew with us so we went to Chuck E Cheese for their pizza. Our first pizza was salty and the crust was burnt so we asked if we could get another pizza cause the saltiness was just too much. Veronica was so kind and apologetic she brought out another pizza and told us that we can keep the first pizza we had. She also gave us to go boxes without us even asking for it! Back to the food...the second pizza was MUCH better. We also got the salad and chicken wings. The wings were okay, but you can't expect much since pizza is their main thing for any Chuck E Cheese. The salad bar....well, I agree with what people have said about it. I've been to a few other Chuck E Cheese's and their salad bar is 10 times better than this location. BUT this location is indeed the biggest Chuck E Cheese I've been to. I definitely give them credit for that also. We were pretty stoked to even see the Deal or No Deal game, the mini bumper cars for small kids was super cute, and the interactive helicopter game was pretty cool as well. As you can tell, just those three games alone takes up a lot of space so you can only imagine how big this location is. Overall, I'm impressed with the customer service Veronica provided to us last night. It's good to know that good customer service is still around nowadays. Thank you Veronica! read more

Terrible experience. I am not the type of person to write negative reviews, but I did not appericate how my situation was handled by this staff. Long story short, I had an incident with the Chuck-E-Cheese card machine and needed a refund for one of the cards purchased. I spoke to a manager and she told me that I wouldn't be able to get a refund because I paid with a debit card instead of cash. After pushing her to find a solution to this problem, because I was a customer... she whined up charging me even more for one of the cards purchased so instead of helping me, she screwed me over from saving some money. If I can give this Chuck-E-Cheese 0 Stars I would do it, no hesitation! after this bad experience I will no longer be coming to this specific Chuck-E-Cheese read more

Went to enjoy an afternoon with my kids ,asked a simple ? About a coupon I had used and was u asked to turn in my unlimited card ,I was harassed by a staff their and when I asked to speak to a manager she came to speak to me one hour later and was very rude and not professional The staff and the manager compleatley ruined my afternoon .I will no longer be going to this location ,I was a paying costumer,and will be sticking to nickel nickel know ! read more

The experience of walking into Chuck E. Cheeses for the first time is out of this world. And as you will soon discover, it's not the fantabulous arcade that you thought it would be. Children screaming and laughing, babies crying, older siblings begging to go home...not the ultimate family night. There are the most bizarre games too: Catching Bananas, Ticket Tornado, electronic Monopoly. It's every child's dream, and every parent's nightmare. And after those hundred bucks spent on worthless tokens? Your happy child will walk out at closing time, with some cheap bling bling, shimmering unicorns tattoos, and glow in the dark stars. Great right? Meh... One thing is for sure though, your child will definitely think that it was worth it, and will be begging you to come back again and again. read more

If a 0 star option was possible I'd choose it. This place is ALWAYS disgusting in every way possible. Today I got moldy cheese for my pizza. Never coming back :) read more

Chuck E. Cheese - Moldy cheese from WHO KNOWS how long ago... - Pizza Near Me - Garden Grove, California

If you can't handle little kids running around, into places they REALLY shouldn't be, greasy, cardboard-thin crusted pizza, and really crappy table-waiting service, then don't bother coming to Chuck E Cheese's. Well, if you're like me, and you can just order a sandwich or something, this place is OK in my opinion. Just be prepared to get hit for a while, wait REALLY REALLY LONG lines, and have a crap load of money on you for tokens. (1.00= 4 tokens.) You need at least 60 tokens to get something decent. Also, in all due respect, this place does have some decent games and rides. If you want decent pizza though, stick to Shakey's. It doesn't have as much games and such, but hey, DECENT PIZZA. read more

We brought our 2 year old to ride the bumper cars. He loved it and wanted to keep going haha!!! This is the only location I have seen with bumper cars and it makes our experience here so much better! We will be returning to this location again. I recommend coming when it's not so busy so you can take full advantage of the games. I took a video of my son, hope you enjoy! https://youtu.be/f_gZbZ-pAao My son has a YouTube channel: Jordans Adventures and Toys check out the link to subscribe if you would like: https://youtu.be/f_gZbZ-pAao read more

This is probably one of the worst chuck e cheeses out there. First off when you open the door you are greeted with a foul stench of a mixture of poop and cheese. The games itself pay out little to no tickets and there never any bonuses on the machines because of the fact no one ever goes. Only 2 people at a time work shifts and usually one of them is fixing the always broken games and if they aren't fixing the machines they are playing them no joke I saw this employee sit down and play fruit ninja for 10 minutes before returning to his shift. read more

Chuck E. Cheese - The worst chuck e cheese ever - Pizza Near Me - Garden Grove, California

Overall not a bad time here. Service was better than Yelp suggested. Definitely an outdated place. There should be more games though for the price. Food selection is very limited (Pizza, pizza and pizza). Would like to see some modernization. The place didn't smell good either! read more

Probably the best Chuck E Cheese in all of OC. They just added this bumper cars ride which all the kids seem to love and can wait 15+ minutes for. The pizza is fresh and actually delicious and I've never waited more than 20 minutes for a pizza. Great place. read more

Take my daughter to this chuck e cheese every weekend .. Love the service , clean and has a lot of game for kids . read more

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This location is by far the most disgusting chuck e cheese ever. The restrooms are always dirty toilet paper all over the floor and never any soap. What happened to associates washing their hands. I clearly saw an associate walk straight back to work with out washing her hands. All the games were defective and dirty as well. The salad bar was empty. Do not recommend it read more

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I didn't come to This establishment to pay $86.00 for this staff to roll their eyes at me! All I asked for was a box to take my over priced pizza left overs home. To add salt to the wound even the manager gave me a attitude while checking out, when did grown men start to roll their eyes? I think chuckie himself should give this staff up training on manners. If you hate you're job so much I hear McDonald's pays $15 bucks per hour. Never coming back unless management contacts me with a personal apology. Cheers! read more

As with most Chuck E. Cheese's, this place wild and out of control! My husband and I came here on a Saturday night and it was pretty crowded. In summary, this place was a complete zoo. I felt as though even if they were overstaffed, this place couldn't be handled. With that being said, I'm giving this location 3 stars. Why? Solely because their customer service was outstanding. As chaotic as it was, every single employee took their time to make sure that we had everything that we needed. The managers on the floor were very attentive and made sure to check up on my table often. Their food was overpriced and the quality was decent BUT they have wine and beer! Now I know while Chuck E. Cheese's makes kiddos happy, thanks for making us parentals happy as well. read more

5 Stars because food and service were great. Price isn't what it could be but kids always have fun. They did rig the wheel of fortune game to make it impossible to win. But there are a few other games to win decent amounts of tickets. Highly recommend just letting the kids use all the tokens to have fun, rather than focus on getting tickets in the quick games (hard to get over 20 tickets with one token consistently, which means your better off buying the prize the kids want) All in all fun place. Used to go to the HB one all the time but this one is much better for kids and service wise. read more

Visited this location while in the area for the first time. The girl working the check in was very friendly! The cashier was super sweet as well! This location is very large and the lunch buffet was a great deal! My 5 year old and 2 year old had a blast! read more

Manager Remy and employee Natalie are great! Very helpful and resourceful! I like coming here during weekdays, we came on a Wednesday Cleanliness is above average! A lot better than other places! I really recommend it! read more

above average arcade center for small kids I am not saying this place has it all. but when I compare it to other arcades in malls and at boardwalks, it is larger with newer games. as a parent, I like the concept of stamping hands with invisible ink so only the correct adult can escort a child off the premises. for sure a Friday night here is crazy, loud, full of kids running around, but that is what I would expect. tables, floors, and counters were relatively clean for the volume of kids around. bathroom was acceptable. they are staffed with young kids that are doing their best. I would return if my kids really wanted to return here. read more

I decided to give it 2 stars for the fact the pizza wasn't bad. Surprisingly!!! Wasn't for that, I would have given them 1 star. That bad! They only have 3 people working and the place is crowded. I felt sorry for them because they are running like crazy. We asked for assistance on the bumper cars and nobody showed up. They say chuck e cheese is suppose to come out every 30 minutes. We were here for 2 hours and he was a no show. VERY DISAPPOINTED! The tables are dirty as well as the floors. I tried to bring my family here for a good time just to walk away disappointed. Thanks for the nightmare that will stick in my head everytime I see a chuck e cheese. read more

Chuck E. Cheese - Crowded and not enough help. 3 people working!!!!! Seriously!!!!! - Pizza Near Me - Garden Grove, California

Was pleasantly surprised! Came to this one on accident but it was so nice! It's slow and short staffed but that's every Chuck E. Cheese, not a big deal at all! They even had an employee going around and making tickets come out of games and giving away free games! My three year old lost her prize and the lovely ladies even let her get another one. Everyone was really sweet and helpful and the place was clean and all the games were working. This location was a real gem, thank you for making our night so awesome!!!! read more

Ordered through yelp, Lady helped me out with some candy bag confusion. On time, and fresh!

This place needs new management I got greeted by a rude employee cleaning the windows. He told me rudely "We are not open!" The doors were open and there was a sign posted that they open at 10 when it was 10:20 at the time. Then I walked in n asked to speak to a manager to another rude employee with no knowledge of their new summer hours posted outside, on their website and when you call. He then went to look for the manager in the back but they never came out so I left. They don't deserve 1 star. Horrible Service n False advertisement read more

This place needs to bw closed down and deep cleaned I dont understand how the employees can stand the smell in that place. Everything looks old dirty and ran down the lines were long and not moving I decided to leave and go to the one on Tustin. Its 10x better. This location will never see me or my child again ugggg. I had nightmares of the dirty horrible smell. read more

I took my daughter for her birthday on August 2, we did not make reservation but I went up to an associate and told her I needed about 5 tables and if I could have them reserve, she said she would ask her manager and manager said yes. After my first order over $100 dollars I noticed the distrct/regional manager walking around and I went up to him introduced myself and told him I had a over 15 people coming in and I would be spending over $300 dollars and if there was anything he could do for me..... He said not to worry that the manGer would take care of me on my next order... Long story short I got 200 chuck e cheese coins (if you get coupon for coins online you can get 100 coins for $20). It should be noticed that even if you use their coupons online their prices are still high... 39.99for 2 large one topping and 4 sodas.....you can now get 1 large pizza in most places for under $8 dollars so you do the math read more

Chuck e cheese has change a lot. First the food is small and pricey It fun for the kids but it does not fill you up. read more

If I was able to rate staff with this app all the managers here wouldn't even make it on the one star spectrum. I have never felt so disrespected coming into a place that I've brought my children to for years . I was approaching the register to purchase token credits for my kids and as we were finalizing the cards it seemed the cashier made an error and was not able to hand us the cards with the credits that we had already purchased. The cashier apologized for the inconvenience and handled the situation so mature . Managers were then involved in the situation , he walks over to question whether or not we had paid. Which is understandable, but the attitude and lack of customer service is what tipped off the whole situation. He stated cameras must be checked to verify the payment. So here we are now about 20 minutes in . We finally get a female manager to come out go to the register and hand us our cards. No words ,apologies or even a glare came from this manager. In Hope's of some acknowledgment of this horrific situation I state ,"you really need to consider another manager" (referring to the first Male manager who nearly yelled us out ) I then looked over to the cashier and let her know it wasnt her fault . The female manager looked at me and states "you can help her if you want " and walks away!! I will not be returning read more

I came while I babysit a five year old. The pizza was good and the cashier was nice. She gave us a coupon and suggested to get something a little bigger in meal wise. I ended up saving money. You usually don't get cashier people who help out now in days. It was a nice gesture and love the security in the front. The girls were doing an excellent job in keeping the kids inside. The restroom was clean. read more

Bad place, horrible, bad service no people working around, machines no working the two only people working there so mean, bad experience there no recommended at all. read more

Horrible staff specially The greeter who is also stamping #1 he made my three year old cry for not selling us a lollipop because they were closing another staff member told him you made him cry and all he did was rise his shoulders and seem careless #2 He didn't make us feel welcome and #3 Just made us not feel like coming back no thank you or please come again. Shitty as customer service. read more

Most of the games out of order machines not giving tickets! Not that clean. Definitely need better staff it is a kids place more friendly members! read more

This is the worst location. My mom took our daughter to this place and they asked Chuck e. Cheese character for a picture. Chuck e. Cheese said no. But when Hispanic people asked to take pictures, the character said yes. My family and daughter are Asian. If this location is not racist, they need a better way to communicate that. read more

By far the worst experience with any management team. So rude , disrespectful , and over all horrid . Never returning !

Horrible experience! Very messy and Unorganized! We waited in line to order for 20min because they only had one cashier and it was busy, yet a lot of other workers were walking around! I rather drive to a further location than come back here! read more

Worse service ever. There was no soap in the girls restroom, I had to wait 30 minutes for them to put soap! My pizza took forever, to find out that it was ready. Also, the manager is rude and unprofessional. It has not been the same. Horrible horrible service read more

Chuck E. Cheese is prob one of the last places I wanna spend my free time at. Thier pizza sucks, horrible service...and worst of all its ALWAYS over-crowded!!! Why am I here...for the kids. The children love it here so I bring my nephews for a few hours and sacrifice my health for their happiness. The pizza is among the worst I have ever eaten...the only decent thing I'll eat is the salad. The thing I do love is people watching here because it amazes me how "ghetto" someone can be!!! read more

I was there today with my kids because we have bags and bags of chuck e cheese tickets that we need to redeem. I tried going there last year but they had closed the gaming area due to covid. I also had tried earlier this year but it was the same situation. I tried again today and finaly we are able to redeem our tickets except that they have removed all of the ticket eating machines . There was only 1 left on the floor because they are switching over to digital cards and the darn machine wasn't working when we got there. I was so happy when Hector got the machine to work for us but then it kept getting stuck and I kept having to ask Hector to fix the machine for us. I felt bad so I decided to just give up on the whole thing and perhaps try a different chuck e cheese location. I haven't left a review on yelp in ages but wanted to make sure that Hector got recognized for the great Customer Service that he had provided! He went above and beyond for us ! Even getting us a chair from the dining area and bringing it all the way to the ticket machine by the door! Cuz with 2 bags full of tickets, he knew that we'd be there for a while.. ..So thank you so much Hector for your help today! The lady at the ordering counter was nice too but I had forgotten to look at her name badge. And in regards to the food, it was a bit disappointing. The pizza arrived slightly warm, like it was barely cooked. Too bad, it probably would have tasted a lot better if it was hot. Half of our fries was burnt ....my kids liked the boneless chicken and the cheesy bread was at least nice and hot.. I'm also disappointed that they no longer have the Buffalo wings ! They were so good! Boo ! I give 3 stars for the food and 5 stars for the service. read more

Their manager is really rude and racist, I don't wanna say something mean, but it is. I went to here today with my son. And when I play with my boy, I leave my iPhone6 at machine, when I look back I cannot find it. Than I use my friends phone to call my number, it's off. So I know someone stealing it. Cause is just in few minutes. So I trying to find help from employee. These employee are nice, at least they listen to you. they told me I can ask their manager. But!!! You know what, when I trying talk to the manager, I say hello to him 6 times , he pretended he doesn't hear. Finally he look at me. After I told to him that, he just shrug his shoulder! He doesn't say anything!!so I ask him what's you think about? He said I can't do anything!! That's it. So the only word he said is just can't do nothing. I can understand it's not their responsible to help me find my phone. But as a manager, you should say something to make customer feel Better. The Mexican manager is so arrogant looks like he is god. Never come back. read more