Exceptional Service! Jesika completely saved the day! We had an absolutely incredible experience at the Dave & Buster's in Orange, all thanks to our phenomenal server, Jesika! From the moment we sat down, she was super attentive, professional, and took amazing care of our group. Despite the chaos and noise around us, she made us feel like we were the only ones there! And the food was great, any extras needed, she would grab for us, extra napkins, no problem, refills, no delays, all around amazing! But what she did next truly went above and beyond. One of the boys in our party lost his Power Card, and we discovered that someone had actually found it and used up all of his hard-earned tickets. He was absolutely devastated, and it was about to completely ruin the whole day. Jesika immediately jumped into action to help us handle the situation. She didn't just sympathize; she actually solved the issue for us. Thanks to her incredible helpfulness and quick thinking, she got him a brand-new card and successfully recovered all of his stolen tickets. We would not have been able to resolve this without her. She completely turned the day around and saved the memory for him. Jesika is an absolute asset to this location, and her stellar customer service is the reason we will definitely be back. Thank you, Jesika!! read more

Not a terrible experience, just very average. The first machine I tried to load a card on wasn't working, and neither were several other machines throughout the floor. Some of the games we wanted to play are also down, so kind of a bummer. Parking is ample despite being located at the outlet mall. Staff interaction was decent but nothing extraordinary. We hadn't been here in a long time and not sure how quickly we'd come back here again. Restroom was clean. read more

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Had such a great experience at Dave & Buster's thanks to two employees who really stood out. Leah, who was covering the front, was absolutely amazing, super attentive, friendly, welcoming, and provided outstanding customer service from the moment we walked in. At one point, my phone had been misplaced, and Leah immediately stepped in to help me recover it. She was on top of it right away, and I greatly appreciated her attentiveness and willingness to help. Mikey, who was working the human crane attraction, was also incredible. He had such a positive attitude and genuinely made the experience fun. Both Leah and Mikey went above and beyond and deserve recognition for the excellent customer service they provide. Employees like them are what make people want to come back. Thank you both for making our visit so enjoyable! read more

I have been to Dave & Buster's on several occasions but today was probably the most disappointing visit and here is why. I ordered the Parmesan Chicken Cesar salad and it just was the worse salad I've ever had. Instead of being nice golden brown mine was black and overcooked. The cook literally burned the chicken beyond recognition and I guess quality control doesn't exist in this kitchen! Needless to say that this was probably my last time visiting Dave &Buster's. read more

Dave & Buster's Orange - Burned Chicken - American Near Me - Orange, California

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Just ok with a lot of games provided here. Alright service but limited in prize area. Food is solid despite it takes longer. A lot of space to go around for this entertainment spot. read more

If you are prepared to wait (1) hour for order of two people including ready to clean your own table inside the game room then this is not the place for you. Service is very poor gave the manager heads up that you can potentially lose business because of very slow service and his reply "we're back up" maybe perhaps when revenue becomes "back up" then will listen to customer other than those tips enjoy. read more

We came to celebrate my step son's 14 birthday. I would love to comment on the service but unfortunately we did not receive any. Our host sat us and no one ever came to serve us. After 15 mins we reminded them we were there and still 10 mins later no one came. We ended up just walking out. read more

We were so impressed with server ASHLEY and her incredible service! We were one of many large parties in the downstairs area with the large TVs watching the World Cup doubleheader. She was attentive, friendly, and overall wonderful! Just before the second game, we had to move because of the UFC event. Ashley went of our her way to help our group find and move to another table. She was so thoughtful and moved our food and drinks, too! Thank you Ashley!!! read more

We had a winter pass at Dave & Buster's and want to use it tonight. Found out you can only use it till 5 PM on a Friday but it's Monday through Friday. We happen to get there just after 5 o'clock and it turns out that the season pass/winter pass we have doesn't work. However, after talking to one of the main people there he was able to give us a pass, which I really appreciate he didn't have to. Appreciate that 1000% service you gave us and thank you very much for making the night with my son a very fun night. Lots of games in the ambience is really fun very open and lots of things to do! We didn't get food there, but the food has always been good and the last time we were there, it was very enjoyable and delicious food read more

Dave & Buster's Orange - American Near Me - Orange, California

I went in on a Fri/Sat in the main dining room the manger Ben was top tier helped me out with everything and my server Jesika was the best definitely going back because of her read more

Enjoyed watching the last UFC match here with a friend. We had some delicious drinks and ordered some tasty food. The service was great. The wait to sit took 20 mins (although there were lots of empty tables) but after we were seated it was amazing. The TV's are huge and placed at every angle so you won't miss a thing! Highly recommend this place for a lunch, dinner, corporate event, birthday. They are great and can fit any budget! Great atmosphere! read more

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Went in to pick up a DoorDash order and the person by the door wasn't there (that's fine lol, probably had a valid reason) but I went to the bar hoping for help. Luckily Mr Kirk was there! I told him about needing and order, and he rushed to the back to get it. Soon, I heard him running to bring it to me! I really appreciated it, knew that time was of the essence haha. Food smells good, I didn't eat it lol read more

Came for the World Cup final watch party and checking in was pretty stressful since there was no signage guiding the way to the ticketed reservation check in but once I found it we were good . The kitchen was definitely not prepared for the huge rush which is understandable. Even though the servers were super busy they had a positive attitude the whole time. read more

Dave & Buster's Orange - Spain won - American Near Me - Orange, California

Some of the games didn't work but they still had them up to take you points off the card which is always annoying. Other than that, it's fun (overpriced lol). The prices are pretty crappy unless you spend more money getting points than what it's actually worth. Busy place, they kept it fairly clean which is also nice. Didn't eat anything here but they have great drinks honestly. read more

Wow, just had an absolutely incredible dining experience, and I have to give a massive shout-out to one of the staff members! Jessica's service was truly something special. She was so attentive and went above and beyond to make sure everything was perfect for us. It felt like she genuinely cared about our comfort and enjoyment. The way she handled our requests with such a positive attitude was really impressive. Seriously, her dedication made the whole meal that much more enjoyable. If you're looking for outstanding service, this is the place to be! I'll definitely be back just for her amazing hospitality. Ben, the manager, I believe, also came by the table, which was really refreshing to see such collaborative efforts to welcome guests. read more

Dave & Buster's Orange - Crown apple mule, delicious - American Near Me - Orange, California

I come here often, and I always have a blast with my wife. She and I are regulars, and we always get great customer service from Joe the bartender and his female partner (I don't know her name). There's a closer spot near where I live, but we prefer coming here for the excellent service and better games. The atmosphere is always fun, and with great food and drinks, it's even better. read more

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I usually go to the D&B in Ontario but wanted to check out the Block. The food area is large with 2 sections full of large screen. The service is very bad. We were sitting at a table for 20 minutes before I caught the attention of a staff, I let her know if a waiter could come by for our order she said ok. Then after 10 minutes still nobody. I went to the order area to let them know we've been waiting for 30 minutes; she said they only had 2 servers.. what?! Kind of business is this? Also, numerous games were out of service which was disappointing for the kids. Anyhow, this location is bad. read more

Came here for a couple of drinks and left slightly disappointed. First, we ordered wings (Korean Spicy) wasn't very spicy but still good. Second, waited forever to order a drink. Lizz gave us dirty and wet menus, we weren't sure what we wanted so she walked away. Came back about 5 minutes later after calling her over, we ordered our drinks, got it right away but my boyfriends drink took her about 3-4 minutes to get because, I'm assuming, regulars came in and she served them first. After that we never saw her again. Fortunately for us Michelle came in and was very attentive and helpful. She was on point. Lizz could use some training in customer service and smiling. She did not look like she wanted to be there at all. read more

Came in on a Friday night. I needed help with my power card and was referred to the front desk. Waited at the front desk for 15 minutes but none of the staff members came. I went to go find the host, spent another 10 minutes waiting for the host to come but no one came. Went back to the front desk and waited another 5 minutes. In the end, no one came to help me. I came to Dave and Buster's expecting to watch the World Cup eat some food and play some games, but I ended up spending part of my time looking for staff members. I would have had a better experience just staying home to watch the game and eat at home. read more

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We really enjoy this D&B location. It has a wider variety of games, some that we don't have at our local one. Only downside is there are a few games that always see to be broken, please fix the Basketball Pro! It's a fairly large location with a large area for games and their restaurant. They also have the new Arena games. Recently D&B has also expanded their 1/2 price games to Sun-Thursday, so we get to go more frequently. We hope they keep the 1/2 price games! If you sign up on the app, you can also get food promos. Recently they have had new menu items and good promotions like the 10 for $10 wings. We have had good service during our visits and look forward to coming back! read more

The location is spacious and renovated. Kids had a blast and the unlimited games and meal package for $60 is a bargain compared to if you were to take the kids to Chuck e cheeses. The food meals were way better than before and is better suited for Adults with kids. Would come back again. They also have interactive games now so the selection is awesome read more

I came to this Dave & Buster's location to watch the Rousey fight this evening, and unfortunately the service was terrible from start to finish. We were seated in front of the bar area with the large screens, and our server, Isaiah, was extremely inattentive throughout the night. When we first sat down, I ordered a Diet Coke while the other two people in my party ordered drinks as well. Their drinks arrived immediately, but mine never came. I sat through the entire first fight without a drink -- not even the water we had also requested. I eventually flagged Isaiah down and said that if the Diet Coke hadn't been entered yet, I'd like to switch to a different drink instead. It was obvious the order had never been put in, and he assured me he would bring the new drink out right away. Once again, nothing came. After flagging him down a second time, he blamed an "IT issue" with the system and said he would personally grab the drink. He then returned with the wrong drink entirely. I try to be patient and understanding, but by this point the experience had become frustrating and unacceptable. Because of the poor service, I decided not to order another drink. We had originally planned to stay for dinner and only ordered appetizers during the fight, but ultimately chose to eat elsewhere because we no longer wanted to spend money at this establishment. To make matters worse, after paying and tipping, I noticed we had still been charged for the Diet Coke that I never received. This level of service is completely inexcusable and honestly makes me never want to return to this location again. read more

I really have to say I miss what Dave and Busters used to be. From a food standpoint I wouldn't recommend it, back when they had smaller menus the food was better quality, now they have a more expansive menu and the food is mediocre at best, but to be fair we don't go to D&B for food. The drinks are good, the bartenders tend to be friendly. Now the main reason I go is for the games. It was such an incredibly disappointing visit, when you look at how many games were out of service it was shocking. I don't know what the maintenance looks like but back when the games had more parts (think the coin pusher games that utilized tokens) they broke down less, or were maintained better. Now with the newer games I would expect them to function better. So of the games, food, and drinks, only one of the 3 is of quality. read more

Dave & Buster's Orange - American Near Me - Orange, California

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My family and I love going to Dave and Buster's. I mean, how can you not like them? It's the adults' Chuck E. Cheese and you can take your kids. I've been coming to this Dave & Buster's since my late teens early 20s and am now in my 40s. It's always been a place I've enjoyed and I have fond memories of taking my baby brother here. He now works at this location part time, so it's a bit nostalgic. I love seeing him work where we used to love to play. I don't know when they renovated, but it looks really nice inside. It seems like there's a lot more seating, much better and updated games, everything looks new, restrooms are clean, the two separate bars look very nice, and they have a huge TV in the dining room. I have not had issues with service, in fact service we received has always been really good. I recently brought my family so they could see their uncle (my baby brother). We had ordered a few items to eat which surprised me, because the food is much better now than it was years ago. Kudos for making the food tastier. Our server was Nathan/Nate. He has long black hair in a ponytail. This guy, he was so friendly and personable. He was great with the kids, he was talking and chilling with us and made our experience so much fun. We hope to get him again at our next visit. Dave n Busters, you got a good one there. What we ordered: - Blue raspberry icees! Like what? I didn't know they had these! - Cali Caesar salad. Loved this - Brussel spouts. Order crispy - Creamy chicken pasta. My kids were taking lots of bites of this dish. - Either a Modelo or 805 on tap. I can't remember. So good. - I don't remember what else but we all liked everything we ate. We walked around and played a lot of games. So many games from my childhood which was so awesome. The space seems a lot bigger than I remember it, so I wonder if they also expanded part of Dave & Buster's or not. Either way I really loved it and I enjoyed my time with my family. Looking forward to going back and hopefully seeing our server again. I highly recommend going to Dave & Buster's with or without the little ones. Maybe don't do anything late night since it's mostly adults and can get crowded in the evening. Have fun! read more

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Whoever my server was, she was great! Food came quick and it was delicious. I kept a menu and kept ordering a few more items. The games create a enjoyable atmosphere. read more

I came here to see a World Cup game. I arrived over an hour before the game and was in line for the host with one couple ahead of me and my husband and baby. The host took down my number and said I'd get a text when my table was ready. The crowd was starting to pick up but I never left the area and made eye contact with the same host a few times. Tell me why I finally go ask her why we haven't been seated (it's been an hour) and she says, "idk the text was sent. Do you have another number?" So she saw me and didn't even bother to come tell me, she just assumed I ignored the text wanted to stand there like an idiot whilst taking turns with my husband holding my baby. The manager was just as useless. Luckily someone came by and offered us two seats with them since it was packed at that point. Food wasn't even that great and it took 45min to get a drink at the bar. Do better. I tried to give yall a chance after 6 years but nah. Nothing's changed. read more

Cold food, horrible service. They are so slow and forget about you for so long that they probably wouldn't even notice if you just walked out on your bill. Servers are extremely inattentive. They must be extremely short staffed which is a bummer because I know there are plenty of people looking for jobs out there so they must be too cheap to hire more staff. read more

I always enjoy taking the family to a Dave and Busters. This location at the Outlets at Orange was a nice break from shopping. This plan is huge. Lots of newer arcade and amusement games throughout. They have some new interactive games available that I hadn't seen in other locations. Plenty or variety of games also for smaller kids to adults. Great deals on food/power card combos. Plenty of seating and great service. The prize center at the middle of the store was well stocked and had some really cool prizes. Great fun for all ages. read more

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I want to thank Caitlin from Dave and Busters corporate for going over my case and reviewing it. I hope this helps Christian with a coaching opportunity and understanding how important it is to be kind and helpful. Especially when it comes to customer services and relations, and how impactful his position is. Thanks again Caitlin. We look forward to visiting soon read more

Dave & Buster's Orange - American Near Me - Orange, California

The wings were surprisingly delicious and cooked to perfection. The pictures don't do any justice. Service was a bit slow. read more

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Went on Easter Sunday for a drink. Sat at the main bar? Or idk which is the main bar but the one not in the game room. Was a fairly quiet Sunday. Watched the Angels game and was there for about an hour. Bartender was serious and quiet but attentive. Didn't get his name. read more

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We went to the bar in the front and our initial bartender Tim was great. I'm usually not one to complain, especially being in the hospitality industry and bartending myself, so I know what a mojito is supposed to taste like. The first mojito Tim made was exactly how it should be. It seemed like he got off shift though, and we were handed off to a girl with long black hair and pale skin, sydney. I asked her to add a splash of blueberry since my friend had the Backwood drink, which tasted great, and I'm a fan of the blueberry lime combo. But when she brought mine out, it honestly tasted like straight water with pieces of mint. I'm not exaggerating. If it had more lime, it would've been fine, but it completely lacked that signature mojito taste, even with the added flavoring. I asked her to remake it, and when it came back, a different bartender with long white hair and a beard dropped it off. As I was saying thank you, he just set it down pretty hard on the counter and walked away without any acknowledgment. If Tim had still been there, I definitely would've left a tip for him. Unfortunately, hospitality is a big part of the experience, and that directly affects the tip. Just something to keep in mind moving forward. - a fellow bartender read more

Not organized at all. We had a terrible experience. We arrived at 8:00 a.m. to wait in line, but the waitstaff were letting their own family members in ahead of everyone else. It was completely unfair. After we complained, one of the waiters handed us a card that said, "Go fuck yourself," because their family had been asked to leave. That was incredibly unprofessional and disrespectful. To make matters worse, management did nothing to address the situation or make it right. No one ever came to our table to ask if we wanted drinks or food. The customer service was terrible from start to finish. This place is extremely unprofessional and clearly does not care about treating its customers with respect. I would not recommend it based on our experience. read more

My son wanted to come here for his graduation. We order appetizers to start off and then our meals about 10 mins later. We received our meals but unfortunately never received our Philly cheesesteak egg rolls he was really looking forward to trying. Server didnt even notice until I told her we never received them when she asked us if we wanted desert. My son is autistic so paying attention to small details like your patron not receiving food they ordered would have mattered so much and would have made my son so happy. read more

Dave & Buster's Orange - My son and his graduation cake - American Near Me - Orange, California

So big, 2 sections of seating and bars. We sat in the back while my BIL sat in the front watching the games on the big screen. So many games, this place had such a variety and the human claw machine was super cool, didn't see that before this trip. The food was great too, great service, they couldn't get our discount thing we had on our app right away, so that was frustrating, but we figured it out in the end, and all the courses were delicious. read more

Dave & Buster's Orange - American Near Me - Orange, California

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Just got a phone call from Pedro saying that cannot honor my reservation I made for Tuesday June 30th at 6pm. I made that reservation weeks ago... Very unprofessional to have me change plans for my family. Will never come back to this place again. read more

01/24/25 I haven't been here in maybe over 20 years from when they first opened. This location was completely revamped in August 2024 with private suites with high-tech games like darts and shuffleboards, modern and inviting bar and seating areas, numerous high def TV's perfect for watching sports, the 'arena' of games and an open lounge area perfect for small events like the one I attended tonight. One cool feature they have is the self-pour beer taps. There are still servers to take drinks orders but a very convenient feature to have. The food was so good! We weren't staying long so we just ordered the Fries GPT (garlic butter, parm and truffle dust). Served with garlic aoli. Our friends ordered honey bbq chicken wings, BBQ chicken flat bread, smore's cheesecake! Everything looked so good. 10/10 will definitely be back to try more food items from the menu. read more

Dave & Buster's Orange - American Near Me - Orange, California

I'm giving D&bs less stars, mainly cuz I went there for their happy hour deals ($5 drinks) and felt duped. On their website it appears that their happy hour might include discounted drinks/ food between 4-7pm. However, in person, it seems that only specific drinks are up for the happy hour price. They also had a deal that is $10 for 10 wings, plus $5 drinks (any beer and margs). Thats how it comes off. In the end, according to our bill, we only got the $5 margarita drink and $10 wings (worth the price for wings).. the other beer orders were not $5. We sat at the bar to watch the game and while we have no complaints about the bartenders, the happy hour menu/deal is what we didnt appreciate. It was very confusing & misleading. We ended up going in for the deals but ended up leaving with a much bigger bill than expected. read more

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Yummy food, good service and lots of games to play int he arcade side of it. There's also lots of tv's in the non arcade side plus a big screen to watch all your favorite sports games. The ambiance in the arcade is loud but that's what arcades sound like, the music, the people, the children and the games themselves are all loud. I've seen babies here so they'll be fine, they love looking at all the lights inside. Remember if you play the rubber duck game there's a rule that says: "play until you win" which a lot of people keep swiping their game card and adding more times to play instead of playing until you win. So get stay put and get that rubber ducky you want before walking away. You're welcome! read more

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We had a great time here. The games were fun, the human claw machine was a great experience for my kiddo. We won so many tickets but also spent a lot of money. The rewards system is cool when you sign up you get bonus coins and a free appetizer. If you spend enough like we did we also gota free burger which was perfect for us. Inside was clean and staff was friendly. It wasn't overly busy which was nice. We will come here again. So much fun! read more

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