HORRIBLE EXPERIENCE!!!! If I could give "0" starts I would....Came to a birthday party on Sunday 9/9/24. First of all this place is so dirty. Staff seems uninterested in their job ( if you don't like to deal with people then don't work here! Go work at the morgue!!!) I saw only one employee ( did not get his name but he was helping the biggest party there HE seemed very attentive) that was actually helping. When I took my children to redeem their tickets ( this was around 4:00pm) we were behind a mom and her daughter they had a lot of tickets. The counter girl literally told the mom to hurry up because she had a " LONG ASS " line behind her!!! I was SHOCKED! The mom apparently didn't understand her because she was Spanish speaking. I was so shocked but I didn't want to make a scene in front of the children. The other incident I came across was when we accidentally had a bottle break ( this was a gift from a family member that we saw at the party and they gifted us from their return from a trip, unfortunately I dropped it) the glass was immediately cleaned up. As I was leaving ( mind you this was like 20 minutes after the clean up) the manager came up to me and asked what was broken and I explained and apologized but she just kept on telling me that no glass was allowed. I explained to her that it was a gift that was brought to me and I had no control of that and she just kept reminding me of no glass is allowed because of children and I kept telling her that I understood. This manager lady should concentrate on HER STAFF'S attitudes, professionalism, and cleanliness of the place instead. Also train on the enthusiasm of the employee that dresses as Chucky Cheese! He had no personality!!!! PEOPLE PAY ALOT OF MONEY FOR THEIR CHILDREN'S birthday parties here which because of their patronage is why you have a job!!!!! I myself stopped having birthdays at this specific location because of how dirty this place is and coming to a party here just proved that this location has not changed. I've been to other locations but this has to be the worst of the worst!!!! Management needs to be really reconsidered here! read more

They had a deal going on for $15 for an hour of unlimited gameplay! This is a great deal as this works for every game, even games where you win tickets. So you can keep racking up tickets. They will give you a card and you just scan it at any game. When you are ready to take a break or go eat you can scan the card at a kiosk to pause it. The food here is way overpriced, but their salad bar is pretty good (You can get as much as you want) and their is a wide variety at the salad bar. read more

Highly recommend if your looking to burn some energy. This place was amazing , the food was good. The staff was kind and helpful. They have a new trampoline zone thats only 10 with the purchase of game play. My children loved it. And they were also having a costume contest and came out to give candy a couple of times. The ambiance is energetic and fun. read more

Karina and Verónica were amazing and treated my whole team with so much care!!!!! We will be back!!!!

I put application online and was told to go interview on a Tuesday after 4. The day of the interview I went at on the day and time I was told , I waited 15 mins until a staff member ended up telling me " Sorry the hiring manager isn't here today , come back next Tuesday after 5" . I came back at the hour and day I was told again. I waited more than than 1 hour waiting for the hiring manager to come interview me and when she finally came out , she decided to interview a lady that came 30 mins after me , and then proceeded to walk back to her office . Absolutely ridiculous and extremely unprofessional. read more

Amazing location except for the parking. I would go more if it wasn't terrible every time. Of course during the busy times it gets overwhelming and they try their best to keep the location clean. I tend to go early in the morning and the manager was really kind and informing everyone about the summer fun pass. He even had a paper printed out with the information to help customers. My food didn't take long and employees never had me waiting long for a new salad bar plate. Salad bar was also clean except for a few kids hovering around putting their whole hands on the top glass. Again not the locations fault but parents who don't keep an eye on their children. Bathrooms were also really clean along with the tables. Hope to come more often with the summer fun pass. A lot of games were not broken either which is an issue with other locations. read more

Came in Thursday bring my boys for spring break vacation this place not the same customer service is bad food not to good game half them dont even work waste money will not come back again sorry chuck you suck read more

Chuck E. Cheese - Pizza Near Me - Garden Grove, California

I would give this place zero stars, If I could i'm a very unhappy consumer. I can't even enjoy a day with my family without this place being unorganized , as a manager I would never let this get out of control with a line of miscommunication within the departments. They had two party events , and no tables available. I did not ask for a refund when it came to my food as quoted to the cashier there was no table available , I would like to cancel my order if a table isn't available. I did not mention anytime between or conversation to go ahead and cancel the order. The manager comes out and gets me a table and said I could have it for two hours to eat at a party table that's was a nice option at first if I had my food which I didn't. I come back at 6pm for my food and she said I said I canceled and once again I didn't . I should have gotten a full refund honestly. I'm never the type to leave a review, and that's the honest trust but when it comes to my kids waiting for food that's where I get irritated and knowing the games are charged by the min now , also found inconvenient . I would not come here again which I'm sure not having another person isn't a big deal to franchise low key take our money but that's crazy 45mins to play games lol hope your reading and send me my full refund thanks ! read more

Wow wow wow!!! We came on a Tuesday around 3:30 pm..great time to come. Everything is clean, food was great and games were clean not stickey... and they have a great selection! Bathrooms are flawless especially for a chuckeecheese. Floored by how this location has changed. Great job guys! read more

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The kids / employees running this location are absolutely wonderful! They were so nice and just great! We came in last night 12-9-22 for my sons birthday for the last couple hours they were open and man... everything was just great. My husband and I were both blown away at the great customer service! The young men working were very nice also and so helpful. It was seriously a fresh breath of air seeing how great these kids treated everyone. Man.... I wish I could give that crew a phat raise! They made my sons 12 birthday on a whim .. absolutely wonderful! Pizza .. cake.. and drinks taste so good! Like it used to back in the 80s lololol Love this location and will be back! Please recognize the evening crew that worked last night Dec 9th 2022! Awesome kids! read more

Things have really changed from when I was little. They definitely have less games. They have changed from tokens to point cards. Which depending on your family size could be a good thing. I don't remember the prices but we used an online special where 100 tokens or 100 minutes was only $20. Our pizza special also included 45 tokens. We were able to plug 145 tokens onto 6 cards which ended up being the perfect amount. The games... I won multiple games that should have given me a spew of tickets but gave me nothing. There were no employees on the floor to help me with this so didn't complain. There was tons of children who were climbing the games and again, no employees around to complain to. The pizza actually tasted better than I remember but I would definitely pass on their "stuffed crust" as it was not good. Also, they forgot to make a pizza for us... offered no extra pizza for free or extra free tokens... we just had to wait an extra hour to get it. read more

Wtf happened to Chuck E. Cheese?! Man, that shit use to be dope ass fuck. Now, we'll now it's alright. A lot has changed. I haven't been to Chuck E. Cheese in about two years and what a change. Overall I had fun con mi familia pero I don't know me personally I'll never waste my money at this spot for my kids birthday party. Just not my style no more, I like johns better. Spenca Chuck E read more

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WHAT A SCAM! THIS IS DISGUSTING AND MY POSTMATES PIZZA ORDER IS REALLY CHUCK E CHEESE WTF???? Throwing it away!! It tastes like sh*t, I'm appalled Postmates! Why wouldn't you disclose that this is inside of crappy Chuck E Cheese? I'm deleting my Unlimited account! read more

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This place is wonderful. It's a large facility, ample seating. Most importantly clean. The staff is helpful constantly cleaning. The games are in operation , and very much enough game to go around. They have an indoor bouncy area. read more

Booked my sons bday party here and Natalie was our server/ host and she was amazing! So grateful for her as she made my sons bday go smooth. From taking food orders, checking on us, cleaning and clearing food, making the birthday boy feel special. She was great and seriously made this experience so much better. THANK YOU NATALIE! Pizza wasn't as bad as I thought it would be. The bday packages are great and worth it if you get the mega pack in my opinion. Overall, Natalie really made my experience here a great one! Glad I chose this location over the one near my home in Huntington Beach. read more

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I had my sons Birthday party here last night. Our host was Edith. Although everyone was very attentive and nice. Edith went above and beyond for us. She constantly came to our table and checked in on us. She helped with everything from getting our order to helping us clean off our table and pack left over pizza. I'm so glad we picked Chuck E Cheese to celebrate my little one. I love this location and I'll continue to come here even if I live 20 minutes away! You have a great staff/team. Theyre quick, efficient, and always available. Cant get over how delicious the pizza is! The salad bar was clean and always full. The fountain drink area was clean. I seen staff members clean the booths, tables, and play area from top to bottom. read more

I reserved for a Halloween party and my host was amazing. Karina was extremely attentive and gave my party great service. The young lady that took our food order at the front got our order wrong and Karina was so quick to correct it and make sure we got exactly what we ordered. She was so sweet and I will definitely come back and request her as our party host. read more

I am rating this a one star I get it we are in quarantine but there is an over weight lady with black hair that does nothing but TALK ON THE PHONE & YELL at the cooks to hurry up by pounding on the table. I am guessing she is a supervisor because she does absolutely nothing and gives food to customers while on the phone. I hope something is done about this because her coworker does not deserve to be yelled at for trying to do her job. Btw just want to add the cooks are doing a great job getting food out quick read more

Very disappointed!!! Not the same My kids went to 3 rides not working what a waste of credits.. I'm giving 2 stars because atleast pizza was not cold read more

Went to purchase the promotional deals. A pizza for 5 bucks sounds good. And 3 bucks for mozzarella sticks sounds like a deal. In reality it wasn't worth it . I upgraded the pizza to a stuffed crust pizza and it was the worst pizza I have ever tasted . The pizza for pick up doesn't taste like the pizza when you order it to eat there . The quality was very weak . Almost like if it was missing ingredients. Also the mozzarella sticks didn't even taste like cheese. read more

Not very happy I was there with my grandson and my son and they let these homeless people go inside or dirty and they even went into the restroom. This is a kid friendly place where your children can run around now with homeless people going in and out I think they need to be more careful with that. read more

The service and food were excellent and well prepared . Staff was very helpful and provided outstanding assistance for all our needs. Karina in particular was extremely helpful and kind, her service was outstanding and I highly recommend her for anyone looking for great service at this location. read more

Not the best Chucky E Cheese i ever been to, mediocre staff, At least the food was delicious. The atmosphere was relatively dry to be a family place and it was not as clean as it should have been I've been to many chuckie cheeses that we're lot cleaner not enough parking spaces considering it's in a complex with other establishments need more spaces read more

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Good old business that people should want to keep around.... it's literally a lot of people's childhood's wrapped up in these buildings, so it's important to keep them running.... the pizza is fire!!!! And the games and environments are fun. read more

Veronica was rude and lazy , she made my experience at this business a horrible one . She was upset the whole conversation and acting like she's forced to work there . Iam never going back and I dont Think she should keep working there just quit all ready read more

Don't come here! I'm not a person to complain but wtf they suck! There service is horrible they have no workers .. Chucky e cheese fell off! Never coming back the manger doesn't know anything it's sad. There rude I could keep on going with the service I had today ! But I'll rather not! Just don't come read more

My review is for the lunch "buffet" if you can call it that. So they have a lunch buffet that goes from 11am-2pm M-F. My son and I got there at 11:15am and were told the food wouldn't be ready for another 10-15 minutes. It wasn't ready until 11:45 and even then it was only 2 pizzas (sausage and pepperoni). Those disappeared almost immediately with all the people that were waiting. Then they brought out the salad which was a bowl of romaine lettuce and a bowl of iceberg lettuce and 3 types of salad dressings. That was it! They kept bringing out 2 pizzas at a time and people kept having to wait since they ran out so quickly. Never coming back for the lunch buffet. You are better off paying a few extra dollars and going to John's Incredible Pizza which offers a real buffet. read more

Chuck E. Cheese - People waiting for pizza - Pizza Near Me - Garden Grove, California

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"AHH" Chuck E Cheese awakens from his nightmare with tremors and shakes. Two kids (my niece and nephew ages 4 and 5) had more energy to outrun and beat Chuck E Cheese with a bat all day. What's a better way to let these kids run wild for hours than at your local Chuck E Cheese. So many childhood memories in the ball pits, arcades, and slides have been made here. Yet, coming back to Chuck E Cheese as an Adult wasn't a spectacular experience. In fact, it was horrendous. Pros: Decided to buy 50 coins for $20. Typically a coin is equivalent to about 30cents. Each game costs about a coin. They've got a variety of games for PreK/toddlers to teenage groups to play, including their 3D simulation rides, and bumper cars. Some of the games are actually fun to play. +1 star. Free Wifi and beer on tap? Yes please! +1 star Cons: Walking in here, you'll be greeted with a waft of dirty socks and urine. Your carpet needs to be tossed out or deep cleaned. -1 star. We were happy to hop to several fun looking games. However, we were quickly disappointed and annoyed with so MANY BROKEN machines/arcades that just take your coins. -1 star Customer Service? Sorry that don't exist here. Good luck tracking down someone who could open the machine to fix it. I had to hunt/talk to 3 to 4 employees to have someone come out 20 minutes later. -1 star Chuck e Cheese does come out and they do toss a few tickets in the air. However, when you exchange hundreds of tickets for the prizes, you'll just be left with a promise ring. Better luck next time. read more

This review is for the birthday event we had because the link to the survey doesn't work. Karina was our host that morning and she did a superb job at taking care of our group. Karina and the rest of the staff take great pride in what they do and it shows. They answered our questions, kept the place very clean, were professional, attentive, organized, and friendly. I'd give our host a 10 out of 10. This was our first time having a birthday party at Chuck E. Cheese's and it was one of the best kids birthday parties I've ever been to. Would highly recommend this place. We will visit more regularly because my kids have a blast every single time we visit. Our guests have made compliments that this Garden Grove location is much cleaner and bigger than the ones they've been to. Also, I used to visit this location 20-30 years ago as a kid and this place has gotten so much better in all aspects from what I remember. The food is also pretty good! We had pizzas and the appetizers (chicken wings, fries, bread). Thank you, Karina and Team, for making this a fun and pleasant experience for our family and guests! read more

This place needs a lot of TLC. Carpets are hella dirty. Chairs need to be clean after people are done... Tickets machines are always out of service, except maybe 2 of them. I only come to this location cause of friends we meet with the kiddos & with it being convenient to where we eat dinner, otherwise I prefer the HB location. read more

Service - good. Staff was attentive, no attitude and friendly. I needed help twice and they dropped whatever they were doing to help me. Food - not the best but kids ate it. Salad bar was ok. It's a kid place, I don't expect a 5 star restaurant. Games - two sections. Older kids toys were decent. Little kids section was good. Had lots of rides and toddler size games. My soon to be 3 year old really enjoyed herself. Decor - tables were clean. Bathroom was clean. Game sections had no trash and someone was walking around to clean up. read more

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This review is for this location's autism friendly sensory weekend hours. As a parent whose autistic child struggles with typical sensory environments, I just feel so grateful for this location. With reduced sounds/crowds/chaos, we were able to enjoy a really perfect space. Thank you so much. The fact that they offer a full menu makes us feel valued as customers and not second class in any way. The mascot was subdued but friendly, perfect for the kids. I strongly recommend paying by time so you don't have to stress about the annoying games that just suck points. Also, I love an arcade where you can play for an hr and get some rubber bracelets or candy. Perfect for my kids. read more

This location made a small mistake... stuff happens. Remi the manager handled the situation professionally and I'm grateful he is here. I come here often and will continue to come here he has excellent customer service and appreciate him making my child's and my experience enjoyable. I recommend this location! read more

I don't really have a review but it's crazy how this chuck E Cheese used to be called Freddy fazbear pizza basically like fnaf

Came her on Saturday around 6 there was a line already outside ,we wrote our name down and they called us 1 hour later to go inside .we got our order in 20 min 2 pizza and wings 7/10..they need to clean the restrooms they were so dirty.other then that my daughters and I had fun read more

Awful experience, ordered pizza and salad bar, the salad bar had bad lettuce, the lettuce looked awful we let the employee know and they were going to change it but the a different employee named tanya said no that the lettuce was good abs was going to stay until it finished, we told her it clearly did look bad and told her to taste it and she had a piece of it and acted like it was good. Salad bar is not cheap and they should have good quality salad. She made the experience the worst with her bad customer service read more

Disgusting place. The manager needs to be FIRED. Incident #1: We ordered our food using a coupon, a medium 1-topping pizza with two drinks. When my husband picked up the order we were surprised that we recieved a stuffed crust. We thought nothing of it, since the cashier was giving us great service. It wasn't until towards the end of our visit where my husbands sister realized we were charged $2+ for stuffed crust when we never requested it. The store had ran out of regular pizza and were NOT informing their guest, INSTEAD, just charging them for stuffed crust without their consent. She had to complain and it wasn't until then when we were given 500 tickets to comp for their shortage. They ripped off everyone of their orders and illegally surcharged them! Incident #2: I had boughten a balloon for my four month old since she was being fussy. I leave the baby with my husband and the manager Zoila came up to him to ask for the receipt for the balloon. Why didn't she ask me if she saw me multiple times with my baby and her balloon? And why did she decide to only target him if there were other parents with their kids and their balloons? The ONE thing that FRUSTRATES me, was after she left after talking with my husband, she went to the front of the entrance to talk to her coworker and ROLL HER EYES AND TELL HER, "Asshole thinks I'm an idiot? I know he didn't pay for that balloon" (I am right in front next to her in line to add more time on my sons play card) If Zoila has the damn right to talk about customers like that with other co workers, I can't imagine the gossip she does about her own employees. WHAT A GREAT EXAMPLE SHE SETS. If HR is not informed and contacted about this situation. I will personally make sure the CEO is informed and take legal action. She wants to disrespect my husband for my $2 purchase because she assumes HE didn't pay? But it should be ok for her surcharge EVERY CUSTOMER THAT DAY FOR STUFFED CRUST PIZZA WHEN IT WAS THE STORES FAULT FOR BEING SHORT. I've worked in management for over 5+ years. I've taken HR classes and and currently taking courses for business. My husband deserves an apology. And everyone that purchased pizza that day deserves a refund considering that store stole money from them. Hope to hear back SOON, read more

This is a very unfortunate situation right now. I didn't even make it through the door to get the worst service from chuckee cheese ever! To keep in mind my teenage yrs I was actually working for chuckee cheese and managed it as well. My wife and I usually go to the one on Edward's with our kids but tonight we met halfways from my shop to this location. This was our 2nd Monday in a row here also. We were at the entrance and was awaiting patiently to get in but chuckee was doing his ticket giveaway. I was OK with it and waiting for the entire dance and all. It was over and 3 families exited on the check in girl and said we arent waiting for you. So she closed it.. While the kids are all cleared up and I asked her... Can we go in finally to spend money since you guys will be closed soon. She then rolled her eyes and said if you don't like it here and wait... Take your money and spend it else where! I was really shocked and asked for management. Talked to management and explained I won't be at this location again! Lost my business here for sure and I will go to another location. Tonight nickel nickel end up taking money and chuckee cheese lost a good customer. I am still giving 2 stars just because I didn't fully taste the food or play games here. Overall experience I hope they change a different entrance or protocol of how to treat people walking in and not make them wait. read more

Honestly this place has improved . We had my little brothers party here and Karina was amazing . She's super fun and friendly with the kids. She had lots of energy and enthusiasm. She definitely made this experience better than ever expected! The manager on site also seemed really nice ! read more

Best thing about this Chuck E Cheese are the bumper cars! Also, this is Chuck E Cheese so of course it's busy and loud. During peak hours parking is difficult and the wait might be long for service for food or the employee to work the bumper cars. Overall great fun and memories :) read more

Chuck E. Cheese - 4 tokens for bumper cars - Pizza Near Me - Garden Grove, California