We had so much fun taking our little one to Chuck E. Cheese even during Covid time! We played and had pizza. Cleanliness - 4/5. For the most part the whole area seemed to be clean and we saw a worker cleaning area's that others have recently played in as well. Customer Service - 5/5. The staff was friendly and nice. It's a lot different than when I remembered going to Chuck E. Cheese so it was nice that they explained how everything is now. The all you can play is actually really fun and reasonably priced .. worked for us and our little one. Nice to see a business like this stay around even during a pandemic! read more

We recently celebrated my daughter's second birthday here. I can't say enough good things about our experience and the staff. The place was super clean and the staff was very thorough even considering they were short staffed! Ashley was our party host and she was communicative and timely. Food was great. Super easy to book online and staff confirmed a few days before. My daughter had an amazing birthday. Thank you for making this super easy! read more

See all

I brought my kids to play here 1/19/25. The place was very busy and the tables was very dirty.They had a new worker at the register that didn't know much so the line took long because she needed help. I see two workers cleaning the birthday area which wasn't very dirty but the regular tables was full of trash. I had to clear and clean my own table. I do see that they are hiring but even in short staff you make use of what you have to maintain operation. Love the new trampoline! read more

My daughter loves going here, the only thing she hates is the stamp process. Otherwise she loves everything here. Only 4 stars because there's no other Kid Check option besides the stamp. On the website it says they have either take a photo of the parent and child or sticker option, however they don't have that. read more

Chuck E. Cheese - Pizza Near Me - Dublin, California

I attended a couple of birthday parties at this location. First impression as we walked in, why does it smell in here? The whole place smelled like wet rags. I asked if they can leave the door open or open a window. Windows do not open and the door must be shut due to little kids running around. Most of the staff members seemed "out of it". We got the vibe that they didn't want to be working. Cashier Rene was not a people person. We asked assistance with machines (that barely were working), and were told someone will be here shortly. No one came after 10mins, 20mins.... and we gave up. It looked like there were issues with the food orders. The hosts for both of the parties I attended, were frustrated. Both hosts stated that they keep messing up our orders even after we've repeated it to them. The food tasted ok. However, there were a a few baskets of fries that were burnt. Crust on pizza were burnt and you can tell were over baked. Oh! Their cake that they have on site is not great. I can see why, parents decide to bring their own birthday cakes. After spending some time at this location. I question the quality of food and the cleanliness of this facility. read more

Chuck E. Cheese - On a Friday at 4pm - Pizza Near Me - Dublin, California

Jiya is the most hardworking person i've ever seen work in this field of business! The way she was able to make everyone happy was so impressive. A bunch of other workers were in there cellphones and not doing much but she was able to make up for there Lacking behaviour by being a all time great worker read more

The staff is AWESOMELY untrained, they clearly do NOT care about their customers, management is non-existent, and everyone just sits around looking for someone who knows what they're doing...which never happens because the people working there are borderline oblivious to their jobs in general. What a nightmare. read more

Today we visited this location for our good friends, twins birthday party. I was amazingly surprised at the cleanliness first of all. But I mostly want to compliment the staff on their amazing customer service. Shanay made sure first hand to take care of any small issue in a timely and efficient manner, even while training a new employee. She went above and beyond several times during our visit to make sure everything went smoothly and that every member of our party was happy and taken care of. I would absolutely recommend this Chuck E Cheese location for your kids parties. I'm also really impressed with the upgrades chuck e cheese has made, garlic crust, stuffed crust! Yum! And I wasn't disappointed with the Dippin dots either! read more

Chuck E. Cheese - My 4 year old loved the ticket blaster - Pizza Near Me - Dublin, California

See all

Had my daughter's bday yesterday 05/04. When arrive there it was super busy, i tried going 15 minutes earlier to decorate the tables i reserved which I wasn't able to because the previous parties where still there which i understand.. it was already 5:30pm and my guest arrived still no tables yet, mind you i reserved it from 5:30-7:30. few minutes went by and a tall girl with glasses cleaned a table out for us. Everything was still dirty so some of my guest decided to help clean a little bit.. I understand what working at a place like that is, it's always busy and hectic on the weekends, at the end of the day everything turned out to be great.. I still prefer this Chuck E Cheese before the Hayward one. Are party host was Jiya, and I got to say even tho it was busy she still helped us with our food order brought everything out for us made sure we were good. So I got to give it to her and honestly me and my guest liked her a lot so when I book another party I would like her to be our host again. As for the manager Melanie she did a great job too helped us with the trampoline and was able to help with some concerns we had. Definitely be coming back read more

$5 pizza deal is great. $5 boneless chicken wings! We bought a pizza and brought it home to dress up with pepperoni, jalapeños and pineapple. It was good. The chicken wings were spicy. For a easy take out meal the deal was a great option. read more

Worst experience ever! Had a reserved birthday today. Walked in, nothing ready. Complete chaos. Staff stressed and overwhelmed. Managers unprofessional and completely brushed me off . Set up late by 25 min (paid for 2 hours but lost 25 min) , cards not working, decor not available but they took my money and told me there's nothing they can do. One person passed me to the next without resolving anything . Worst experience ever! Completely embarrassed in front of my guests! I'll be filing a formal complaint. Never ever book party here! read more

We just had my son's 4th birthday here. Talking with Rocky and Benjamin made the party easy to plan. They explained expectations and issues we should plan for. Benjamin was the supervisor during the party. He was absolutely amazing and really knows how to please a customer. He's a talker but that's alright because he has great information to share. He really made the party a great experience for the kids and the parents. All 17 kids seemed to have had a great time and we received many compliments. We did the unlimited games for 2 hours package. Also, it seems they updated/upgraded their pizza in the last year or so. read more

I haven't been to Chuck E. Cheese for 20 plus years lol I came here for my nephews birthday and they seem to have a blast! I think if you have a birthday party, they go by time slots bc each party will receive their cake and pizzas at the same time (~12pm). As for the cards I believe you bay by time instead of having to buy coins for the games. The pizza was surprisingly pretty good! The stuffed cheese crust was the best part. Very filling! Would recommend for kids bday party read more

We had a great birthday party for my 3 year old. It was super clean and no issues with any of the games. Chuck E. Cheese came out a few times and played with the kids. The pizza was honestly some of the best I've had in a while. I was surprised to love it as much as I did. Definitely going to be coming back. read more

Chuck E. Cheese - Chuck E. Cheese and the birthday girl - Pizza Near Me - Dublin, California

See all

The location has great parking. The staff was very nice and wiped down the games and stuff. The only downfall we had was that it was very warm inside. Staff said the people who were suppose to fix the AC kept delaying it and that's why it was hot. We left early because of that issue and our kid was sweating and face turning pink. The games were great for children and the games didn't give out a lot of tickets so you'll have to keep playing in order to win bigger prizes. read more

So I took my grandsons here today, age four and five years old and they had a really good time playing the games but that is about the only positive things I can say for this place. We got there when they opened and the place was really just not clean pretty gross actually so I don't know why I decided to order us food. I paid $11 for a salad and upon walking to the salad bar, every single item in the bar was rotten. The workers response to me was well. I didn't get my shipment yet. So you're just gonna poison us in the meantime.? I then asked her to refund my money for the salad which she did after expressing that it was kind of going to be a pain in the butt that she would have to cancel out my first order and blah blah blah so I guess the moral of the story is if you want to spend 100 bucks in one hour so your kids can play a few video games then this is your place if you're looking for a place that serves food that can that can pass a health department inspection. You might want to steer clear. read more

We just had both my girls birthday parties today (2 and 3 years old). They invited about 12 of their friends with their parents and everything was fantastic. The service was absolutely wonderful and the pizza was delicious!!! We were so surprised at how delicious that pizza was. More importantly, the birthday party was amazing and all the kids were so happy. The manager of the store ("Big Ben") And his staff were not only so sweet but also were very humorous and lightened the mood a lot during this birthday. I would recommend coming here for a birthday and to play anytime!! Thank you all for a wonderful birthday night. We will come again for the girls to play! read more

Chuck E. Cheese - Pizza Near Me - Dublin, California

See all

This place has amazing service from an amazing staff. The picture machine was broken and a staff member went above and beyond to help with fixing the machine so we could capture great memories with friends and family. Very much appreciate the customer service here. read more

We had party for our 8 year old. It was PERFECT. The staff at this location is awesome. They are patient, kind and attentive. Mikayla and Lorenzo went out of thier way to make my daughter feel special. All the kids were raving that it was the best birthday ever! Thank you guys for making our experience unforgettable. read more

Ordered a sampler and a pizza , sampler came out first and fries were raw ! Asked to cook correctly and they only took fries off and put through oven again , which made them some come out burnt. And by that time my bread and wings were cold .Pizza was made wrong no pepperoni. They were supposed to remake because it was only cheese , they took over 20 minutes and pizza was disgusting!! We normally on a basis visit many Chuck E. Cheese and always order pizza but this location was a no go ! They used the same pizza they messed up on , you can tell as I have attached pictures the pepperoni was burnt and didn't even attach to the cheese . So disappointed in this location! read more

Chuck E. Cheese - Pepperoni not sticking to cheese - Pizza Near Me - Dublin, California

See all

Wow. Not impressed one bit. It was the first time bringing my 7 year old to any Chuck E. Cheese. When we walked in we had no clue that we could only buy the card with money on it to play games and couldn't even purchase them from a human. There were no signs before getting in line to know that as a first timer. We got out of that line and went to the machines to pay and get a card. After trying to figure it out the machine said it doesn't give change, so we went back to the line to wait and ask for change. We finally get up there and the guy says he cannot give us change since his drawer wasn't open. He told us to wait in another line where someone was ringing people up. (Only one worker at each station - one on food/main register + one at prize counter) we waited a while and then noticed what looked like a manager walked up and was getting some girls some change so we walked back up to him and asked for change. Once we got change we went back to the machine to finally get a card to play. Cards- purchase time limits or values. I'm not sure what each machine costs to play so we just opted for the timed card. We purchased 45 mins but bought 10 more for $2 for a total of 55 mins. Machines- this place is a mad house and doesn't have enough machines for the people they allow in to play as well as there is not room to move around the machines and people. All machines have cards swipers and are easy to use but take a few swipes to register each time and only about a quarter of the machines had tickets left in them. Many machines were completely broken, jammed or out of service for ticket replenishment. No one was on the floor helping refill machines with tickets and fix machines. I even had to leave a machine that had over 100 that was supposed to be paid out for me because I was tired of waiting for someone to help. Even when we went to the ticket eating machines only 3 out of all of them were working!!! Finally got the tickets counted then had to go stand in another 30 minute line to redeem it at the prize counter. It was a crazy madhouse and was NOT fun! Prizes- they allow you to pay cash 1cent for 1 ticket to get a prize that you may not have enough tickets for. The smaller prizes are pretty crappy but for 800+ you can start to get something decent a kid would enjoy. Balls, gum ball machines, gold metal necklaces, spin tops, etc. all the way up to some pretty expensive prizes! Overall the place was a pig-stye and I couldn't even imagine trying to eat there! As soon as we could get out of there we were out! And made sure to wash our hands well! As busy as it was, we saw what appeared to be the manager, and he was in a good mood however was not stepping up to help his crew service the customers. This ultimately lead to a discouraging trip that will amount to us probably not returning for a while if at all in the future. At least my kid said he had a good time! Update: I had my sons birthday party here and Charles (our party host) was awesome! Very attentive and had a smile on his face the entire time. Very helpful and made our party experience. He deserves a raise! He is the only reason I'm raising the stars on my review. I still experienced broken machines, long lines and disgruntled employees (Charles was such a breath of fresh air in comparison to the girl doing prizes)! It took us over an hour to get out of there once our party was done. The girl at the prize counter was rude and lazy. read more

See all

I like this location because every time I come here it's empty. Almost like we have the whole place to ourselves which is cool but probably bad for business. My most recent visit was not good. Ordered food and it took 30 minutes to get to me. The order was wrong but I ended up taking it anyways because we were hungry. Excited to eat the food only to find out the chicken wings were cold. Not warm but cold. The fries had burnt tips like it was in the oven but were cold also with no salt. Pizza was ok but just warm. The only thing that was hot was the garlic cheesy bread. I told the guy at the counter the chicken and fries were cold and he didn't care to make it right. All he said was "welp there's some young cooks back there" still learning I guess. If they're not qualified and learning At least have someone back there supervising and teaching how to make food properly before they make someone sick. I hope they can take some constructive criticism and do better. I don't want this place closing down because it has potential to be an asset to this community. Just not like this. read more

Not a bad CEC location. Small but very cozy in a way. I liked that they are serious about their covid protocols. I hope they keep some of the protocols when CA opens on June 15, such as no stamp but taking a selfie instead when entering with your kids. The staff were super friendly, as well. read more

They are open for takeout and with all their advertisements I thought I'd give it a try. When I called to order, the employee was extremely cheery and the order was ready so fast! When I got there they had a great social distancing protocol in place and I didn't have to hand my card over and the food was placed in the warmer for me to grab so no physical contact was made. Again, the man working was so cheerful it put a smile on my face. The pizza itself was great! Very garlicky crust and surprisingly delicious! I also got unicorn churros, which were interestingly different fruit flavors but delicious nonetheless. Go out and support this business! The people who work there are so friendly and they could use the business! read more

I like how they've uogarded this place. They removed the tube area, which made the place looked so crowded and dark. On top of that, they got did of the tokens and are doing play passes or cards. read more

Advertising $5 pizzas, I ordered a Large pepperoni was charged $7 and some change and come home open my pizza and this is what I see. All cheese with more damn crust than pizza. What a scam. So not only did I lose money but I got a crappy pizza. NEVER AGAIN. Wish I could give no stars read more

Chuck E. Cheese - Pizza Near Me - Dublin, California

Kids had a great time until it was time for the kids to redeem winnings. I'm assuming only manager have access to a certain things so we waited and waited and Michelle (manager) came to assist a cashier who scanning the tags (that she didn't have access to) & Michelle was just nasty and rude the was she reprimanded her for simply trying to help out. The was she spoke to her was DISGUSTING. It was so embarrassing for the girl who was simply just trying to do her job that she may need more training or access to, so that guest aren't standing in line for 30 minutes. read more

Visited this Chuck E. Cheese today because our son love the place , and their pizza. We are regular here. My husband placed our order for to go and we waited, waited and waited 45 mins later still not ready and we noticed that people that came after us already got their order. We thought that they were just busy and we were happy for the busy. However, hubby went to check on our order and guess what! Our order was missed!!! Not sure how that happened. We couldn't wait any longer, we left with a very disappointed boy and a refund. read more

Best Location in the Bay Area. Lots of working games, All you can play options, good crowd and friendly staff. What shined were the FUNCTIONAL ANIMATRONICS!!! This is the only place that has the entire modern mouse crew that's still functional. Other places have either ditched the robots or have non working ones standing around. If your little one likes Animatronics this is the location you want to visit. Keep up the great work! read more

Ok I've been to many Chuckee's and this place doesn't even deserve a 1star review. The manager Big Ben is the rudest person I've came across in a long time. His customer service skills are a slap in the face. The prices are ridiculous. Don't go to this location. The game varies are old and half of them don't work properly. The poor staff looked like sad animals in the zoo. We felt bad for the young men and women that had to work under that Big Ben guy. Like who has a name like Big Ben? It's a kids place not prison. He's not fit for a kids amusement place. Makes you wonder what's Big Ben's motive is. Major thumbs down!! read more

It is what it is. It's sticky, the pizza is blech, the staff are nice but clearly harried. We only come for birthday parties and stay as little as possible. read more

This place has gone down hill. I walked in and it smelled like throw up. It tools me 23 minutes to get someone to help me place a food order because the app wasn't working. They sell you salad bar then after you pay and they give you the salad plate they say they are out of forks. 6 out of the 12 drinks are all water. The games take your money(points) they don't work or pictures don't come out. The pizza was burnt and hard. The lady working the register had no idea how to even place my order. I'm very disappointed. It seemed like a waist of 76 dollars. The bathrooms had no toilet paper. That took me 10 minutes to even get someone to look for toilet paper then it took them forever to give me the toilet paper. read more

We had fun. Quiet Monday night a couple hours before closing. Love love love that you can buy minutes instead of tokens. We bought 40 minutes and they got to do unlimited everything. It seriously saves so much money and was so fun. My kids had a blast. We were scared of how dirty because Chuck E. Cheese doesn't have the best reputation. We tried it out and it was surprisingly very clean. We did not try the food but do plan on coming back! read more

Had a really good time with my wife and son. We ran around playing almost all the games! It was surprisingly clean and not messy. They have hand sanitizer available for your needs. The animatronics work well my soon has been looking forward to seeing them all week. Amari was the staff that was most noticeable during our visit. He greeted us, asked if we needed anything, was very nice and kind to us and our son and I want to give him a big shoutout! read more

Clean!! Friendly and Nice Staff!! We are currently here for my nephews 5th birthday...Friday night big holiday weekend. Everyone was working hard and weren't eye busy. They were on it!! Sadly, a customer (a child) was helping herself to the salad bar and Sneezed all over it. I walked over and let the staff know and in minutes the salad bar was cleaned, cleared and refreshed!! Great Job!! ***parents....watch your kids and teach them manners*** read more

it's perfect for young kids they don't make them the way they used to. i miss growing up with the old animatronics

This place is a bit run down but still had nice people and great game options for the little kids and bigger kids. My 5 yr old had so much fun! read more

We took our grandkids here and they loved the games, but the pizza and salad bar is terrible. I can believe how expensive the salad bar is and the pizza. Will never go here again. read more

Over all our experience was good, took my kids for the first time and they had a blast. There were 3 bday parties going on so it was busy. There were alot of clean tables available to sit outside of the party area and we didn't wait too long to buy our playcard, food, and drinks. We got to see 2 live shows and say hello to the mouse, the only thing I can complain about is that there were alot of game machines that wouldn't spit out the tickets so we avoided specific games. We showed up at 12.30pm and left around 2.45 towards the end of our visit it died down. read more

See all

Besides this place being a great form of birth control, it was surprisiny organized. There must have been 300 people there all going to birthday parties, enjoying the games, music and fun. The pizza was great, and my son actually ate 2 slices. He couldn't get enough of the Noah's Ark ride in the toddler area. Thanks for a fun-filled day. As a parent, it was the longest 2 hours of my life LOL but it definitely put my son to sleep on the way home. read more