We are regulars here. We have found that the summer pass deal was totally worth it, and we plan to do it whenever it's offered. The staff have always been very kind and knowledgeable, so their hiring and training is on point. We had Maxine as our host and she was wonderful. Once in a while there maybe a glitch for a player but it isn't frequent, and that's just how technology goes. That's not really anyone's fault. The staff always fixed the glitch quickly. Most of the games are geared toward older kids (and adults) but they do have 2-3 games for younger ones. Booking online is the easiest. But if you're too late for your game, you won't be able to play because the game time cannot be shortened and you will create a backup for other customers. Highly recommend you come 15 min early to check in and get outfitted. Bring your own water bottle. You will get sweaty. If you forget your water, they sell refrigerated water for $4. read more

Sandbox VR - Fun Friday night - Virtual Reality Centers Near Me - San Ramon, California

Walked in on Mother's Day and the staff who first greeted us 10 mins later was nice and helped us decide on which game to choose by playing trailers for us to watch. This was a nice gesture. We booked our time and we returned 6 mins late. Then this was when we were told we are too late so we can get a store credit or rebook. The excuse was other people in our group has already started. We didn't doubt this at the time but they have a website to look up scores of the day and we were the only ones playing this game at the San Ramon location. Not sure why we couldn't play then if we were the only ones playing anyways. We rebooked for later the same day after dinner and arrived 30 mins early. It turns out we need to sign waivers and prep time before playing. This should have been basic information given to us or at least let us know we should arrive earlier than your booked time in order to play. Just thinking logically I would want clients to prefill these out prior to their reservations. This would create less friction at start time. The crew setting us up for playtime were very helpful though and after playing they gave us a nice recap experience of our game. This was a nice touch but I wish they would have told us how the photos would be used more clearly. I wasn't even ready when taking my photo and halfway through a blink. The kids liked the game play but adults didn't have a good time. It was dizzying and exhausting to play for me and my wife and $50 a person for such an experience seems high. Would probably stay away and try to convince my kids to do the same. read more

Sandbox VR - No other players today - Virtual Reality Centers Near Me - San Ramon, California

What a great fun experience I had playing dead wood origins with my son and Daughter in law. The graphics, the visuals were unbelievably amazing. We will definitely be going back to finish the rest of the dead wood series. read more

Sandbox VR - Us 3 on our flight into the jungle to fight the zombies, bats, wild dogs, and snakes. - Virtual Reality Centers Near Me - San Ramon, California

Update: 27Jun.26 Wanted to squeeze in a couple of V.R. sessions with a friend. An I must say, different person same awesome customer service and experience. This place truly is a gem. The Phobia game was great read more

Sandbox VR - Virtual Reality Centers Near Me - San Ramon, California

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Cool activity, but expensive! They're on second floor of mall. Lots of themes to choose from. Takes 30-40 minutes.

Came for a child's birthday party and I have mixed feelings. Spent a lot of time waiting around while play time was relatively short. We gathered, filled out waivers, then directed to a base (ie Base 1, Base 2, etc). From there we sat around for a while, then given some directions, and then helped our children put on some sensors on their wrists and ankles. Each player was then given a vest and had to wait in the room for employees to put on additional gear. After their two games were completed, the hosts /attendees were not given anywhere to sit and enjoy their cupcakes. They were waiting to seat another group in our area and since they don't have a big lobby area or party rooms, we opted to sit outside at the tables and chairs in the middle of the shopping center. It was quite cold and windy, but we made the best of it. While this may work for older teens and adults, hosting a party here for young kids might not go so well. read more

If you're wondering whether Sandbox VR can handle a large group of very excited 9-year-old boys... the answer is YES!! especially if Jared is there. We brought 11 rowdy boys and fully expected chaos. Instead, we had a smooth, organized, and genuinely fun experience. Jared explained everything clearly, kept the group engaged, and managed the energy with patience and confidence. What really stood out was his tact. A few kids became overstimulated, and he handled it with such calm reassurance and professionalism. He struck that perfect balance of being fun while maintaining structure, which is not easy with that age group. It's rare to see someone manage that level of energy so skillfully. Management should absolutely recognize him. He represents your brand beautifully. We will definitely be back! read more

Maxine always greets us with a smile. Her service makes a good day, better. Thank you, Maxine. My daughter loves Maxine's friendliness.

Joseph was amazing! My turns 10 tomorrow and we went in early. It was our 1st time, and he made the very step perfect. We are hooked.... " Best Birthday gift ever!" His words. Summer Pass? Yes Please. read more

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We had BLAST !!!! had a son and momma day an decided to come to SandBox VR , let me tell you I'm glad we chose to come to this place !!! Joseph was AMAZING HE MADE OUR EXPERIENCE THE BEST!! If we come back an his working it'll be a BONUS GOR US ONCE AGAIN !!! THIS Place is a must ! read more

Sandbox VR - Virtual Reality Centers Near Me - San Ramon, California

Fun experience definitely worth trying out, and Matt who checked as in did a fantastic job assisting and setting us up.

Was such a great experience! The boys came out saying" How fun! Let's do this again!!" Employee Joseph was so patient and kind w the kids :))) read more

Sandbox VR - Gearing up for the experience at VR Sandbox with staff, Joseph! What a great looking place with kind, patient staff! - Virtual Reality Centers Near Me - San Ramon, California

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Held an event here for 48 people, Maxine was the manager on duty and she was AMAZING! Super patient, always charming and very thorough in instruction. Josh, Logan & Sara were great managing the games we signed up for. We had 3 games, about 10 groups of most 5 and everyone at our offsite RAVED about the event. Many of the team started looking for a Sandbox near them as a result. Thank you for making our event a fun and successful evening! read more

I went here for my birthday. We did Squid Game and Stranger Things, and honestly it felt very scary -- I hate jump scares and it gave me a headache -- but it was still a fun place to go. read more

Nick helped us out! He was super professional and patient with our group of 6. Everyone had a great time! read more

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We recently took our daughter and her friends to this place for her 13th birthday. Unfortunately, a few days before, she fractured her ankle. I called and spoke to a great guy that said they could accommodate a cast, but 1 of the games she had chosen (Squid Games) wouldn't be great as there is lots of moving. Great catch. Anyway, the set up seemed easy, and the girls seemed to get the hand of it without too much fuss. Then, the games began. I'm not sure who has a better time ..... The girls or me watching them interact and move and scream and yell. I think their favorite was the Amber Sky. The other game they played was The Curse of Davey Jones. I can't remember our hosts name. But, everybody was friendly and helpful. read more

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Why did I wait so long to try this?! As a proud '80s gamer, at 4 years old I was raised on Duck Hunt and Super Mario, I still love anything that brings that nostalgia to life.. so Sandbox VR was everything! I took my sister and nephew for sister's early birthday fun, and we had an absolute blast. My nephew snagged MVP, and I got the most kills.. so clearly, he gets it from me Whether you've got teens, little gamers, or just want something different to do with your adult crew, I highly recommend it. Bonus: you get a mini trailer at the end with your gameplay and stats, and it's hilarious you will LYAO! 10/10 would do it again! read more

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There was a employee named Cheyenne who was really cool and awesome. We were wizards it was pretty sick.

Joe is cool and nice and fun and very helpful. I recommend everybody to come check this place out

We've been promising to take our sons to this thing for about 6 months, and at the end of summer we gave it a shot. We did the 3-month pass because it is pricey if you just do the one experience. The 3 month pass gives you two experiences a day and you can bring a guest, so my wife and I bought a pass each and our two sons were the guests. So if you go at least 3 or 4 times as a group it makes it worth it. This was all explained to us by the employee who helped us out, Josesph (kuya). The staff was welcoming and they were patient with us. When you start the experience there is a lot yelling and screaming, because stuff is in your face, so when anything is wrong, you raise your hand and yell "pause, pause, pause", and the game will stop and the staff will adjust your headset or make sure your gun is working properly. I recommend the pass and I recommend going more than once to get your money's worth. read more

Second time coming here. First time- 10/10! So much fun even though we were late, they still helped us and we finished the game within the time limit. Second time- 5/10. I wish I had better feedback this time around but it was more so the technical difficulties. I was in a party with 5 other people- 3 my friends and 2 strangers who joined us. We all became close after talking and once the game started, my gun stopped working. It took a while for the team to realize and so that cut about 10 minutes of our experience down. Next my friends VR headset stopped working as she couldn't see anything and the team came by quicker this time to help out with that. Another 10 minutes gone. Now I know it's not the workers fault- but still it was disappointing to not even finish the game (we had one final boss to defeat) and it's not cheap either.. ($200 for 4 people) I felt so bad for the other two who joined us as it was their first time and their experience got cut short because of our technical difficulties. None the less, the experience itself is still very fun. It is a great scare (depending on the game, we did Deadwood Phobia) and a fun group activity to do with friends! read more

We've been here several times since they opened, but this last time my kids had such a good experience they asked me to leave a review! They said the staff was super friendly and helpful, and of course had a blast with the games. Glad we got the summer pass! read more

We came here to do a team building exercise and to release some built up stress. Sandbox and specifically Braden exceeded all our expectations. We had such a good time. There was a technical glitch with our room, and Braden was so apologetic yet quick and efficient in resolving the issue. Their customer service there is beyond top notch. From the second we arrived, I made an error with our booking, and they took care of us with no issues. I've been here twice now, and both times I walked away smiling and getting a good laugh at the video they provide to you at the end. I'm definitely looking forward to coming back. read more

Unreal! We had such a fun experience playing Squid Games! Joe and the staff were so friendly and made our experience awesome! Will be back to try another game! read more

Amazing experience. Booked for my sister's birthday and Josh helped us out. He was amazing and very thoughtful! Would definitely come again!

We did the Sandbox VR for my boyfriend's birthday a few months ago. Each game is quite pricey, it's $50-$60 per person and the game itself is about 30 minutes. If you care about being #1 in your team, I suggest getting the upgraded weapon which I believe was $5 extra. I think up to two people can get the upgraded weapon and they will usually be the top performing. I highly suggest avoiding the double gun option as your weapon, since I had that and I was last place haha. The game itself is pretty fun and it's cool to see how VR works. I think based on the pricing, it's fun but I'm not sure I'd want to spend that again for a game. read more

Always a great time at Sandbox VR, shoutout to our guides Matt and Maxine for 5 star service, if I could give them six stars I would.

"Running from Killer Zombies!" I stumbled upon this business while looking for another shop. The nice young lady at Sandbox took me on a tour and explained how the whole thing works. If you're not familiar with this experience, you put sensors on each limb, wear a vest, headset, goggles, and also wield a gun, which can also double as a sword. You have a variety of VR experience to choose from. You can kill zombies or aliens, or have wizards turn you into toads. Very sophisticated and clever! I guess this experience would work better in a small group, so I'm coming back with some friends. I bet I can kill more zombies than they can. read more

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Even though it was yesterday July 16th, I do not remember all the names of the staff that helped me and my friend Jules, but I do remember that they were very clear, helpful, friendly and professional. Jalen took great pictures of me and Jules before we walked into the game room, one guy there, Brendan or Brad was good with trying to upsell and get us to book another game on the same day. Jules and I were playing the Rebel Moon game and something happened with my VR screen. I raised my hand to indicate that I needed help or to pause the game. Jalen got right on it and my vr screen was fixed quickly. Later I wanted to ask how some of the equipment was disinfected and the other staff answered well. Brendan and Jalen made sure we scanned the right QR codes with our phones so we could access the highlight videos. Helpful and exemplary customer service. Oddly no experience feedback or review page on the website but perhaps this review will contribute to including something like that. I remember seeing pictures of previous blaster designs. I like the older versions of the rifle and pistol better. Maybe the new designs are supposed to be less militant and more minimalist. All that aside, I look forward to going to another location and playing Seekers of the Shard: Dragonfire next. read more

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both my kiddos loved it & said they had alot of fun at this bday party event we attended! this place seemed to be well run & the staff was great! what a cool experience :)) read more

First time there for the three of us. Staff was nice and the experience was great. We did however have our game pause for some reason. We stood in the room for at least 2 minutes, maybe more, until someone finally come in and resumed the game. Adding the Bday scenario for my son was great. We had paid for a water bottle and they were going to send us on our way without giving it to us. Overall, it was a fun experience with a couple glitches. read more

We arrived about ten minutes before our appointment time and we were told that they were running behind schedule. I appreciate that they explained the reason for the delay. We waited for an extra 30 minutes. The staff was apologetic and they offered us free water bottles. Once the game started they suited us up then explained the game to us. We chose to fight aliens. We had a lot of fun as a family and it was great to see ourselves in the video afterwards. What a great way to spend an hour with your family! read more

We decided to try this location for a change after going many times to Sandbox VR Emeryville and honestly, big mistake. Right from the start, the woman at the front welcoming customers was extremely rude and rushed us straight to the kiosk to sign waivers. We were only about 7 minutes late and she immediately warned us our time would be cut short. Considering how expensive this experience is, that's not exactly the way you want to greet paying customers. Once we got to our play area, a guy helped us with the gear and he was friendly and patient, the only positive part of the visit. Unfortunately, the woman assisting him had the same energy as the front desk very rushed and clearly just wanted us out as quickly as possible. The whole vibe felt tense and unwelcoming instead of fun and exciting. The session itself also felt shorter than expected (and honestly, it wouldn't surprise me if some time was taken off). Afterward, they just handed us a QR code for the recording and that was basically it, no guidance on where to watch it, nothing. As we were leaving, another family was calling out that same front desk employee, apparently also unhappy with how they were treated. Then, while a customer was walking out, she loudly yelled at them about having "bad breath." Completely unprofessional and uncomfortable to witness. This isn't a cheap activity. When you're paying that much, basic courtesy and hospitality should be a given. The Emeryville location consistently had warm, helpful staff and made the experience worth it. This location felt the opposite. We won't be returning and we definitely won't be recommending it either. Happy customers come back. Service like this pushes them away. To management you should have a "talk" with the front lady 2/15/26 1pm. read more

My vest didn't work for the entire game. The staff attempted to fix the issue, but after multiple attempts, said that everyone's batteries were still running and were going to run out. So I had to finish the game with no vibrations from my vest. read more

Staff was great and the games were fun. Went here with my high school senior and his friends, and some dads before the kids move out. Fun for all. read more

Been here about 3-4 times in the past week or two and I love it. All of the staff was friendly (Jared, Josh and Jaylen among others) and the games are all fun. Some can be replaced with different paths and choices, while some are more linear. Absolutely liked Amber Skies and the Deadwood series. One of the times we went there was a glitch that took maybe 8-10 minutes to resolve, but otherwise it has been a good experience always. I hope they release more games and find ways to make games that you've already played fresh and different. This is definitely a cool experience and something you need to try. A family member from Vietnam said he's never seen anything like it and we'll bring him back soon! read more

Customer service via phone was excellent when I called to inquire about the virtual reality experience. Because it was our first time, everything was explained clearly- from scheduling a session to recommendations which games ranked best. The only minor issue I had was running the gift card online, but that was quickly resolved when I called over the phone to settle the payment. We had a private session for six reserved on a Saturday afternoon, and it was super busy. We arrived early as advised and completed the waiver online. Our host checked us in and assured us that even though they were running a few minutes behind, the kids will get the full experience. The kids were assisted into the equipments and after a short in service, they were led into their room to play the Squid Games. As a non participant, I was allowed to watch from a screen right outside the room. The kids were able to stow their sweatshirts, purse, and phones in the cubbies. The fans were turned on to keep the players cool. Just under thirty minutes of play, yet the kids were sweaty, but definitely well enjoyed! Three video trailers were sent to me, photo ops were plentiful, and overall a positive experience. Price point is pretty high though, so choose wisely as to which game you want to try. Like noted above, it can get pretty busy so please be kind to the workers since they are doing their best to run things smoothly for all the parties. I recommend. *** if uncertain which game to schedule, simply ask! Their suggestions are very helpful. read more

Bought a $100 gift card on their website only to find out their payment system wasn't able to find the gift card to book an experience. Called in and spent over 45 minutes on hold trying to get someone on the line to book the experience over the phone. Still on hold... their voice mailbox is also full. The other time I booked "Seekers of the Shard" and the experience was extremely laggy. Update: to use the gift card to book, you have to select credit card and there's a "Gift Card" field there. For today's game we arrived at our appointment time, but had to wait for 30 minutes because they were backed up. There were other groups just waiting in the lobby and no one was around to greet or help them. The squid game was fun overall though. Just really disappointing service... lots of wasted time. read more

Sandbox VR - Their gift certificates don't work on their website. - Virtual Reality Centers Near Me - San Ramon, California

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I came here recently for a holiday staff event with my dental office. None of us have ever done a VR experience before so this was new for all of us. Sandbox VR is located in the Bishop Ranch City Center. I used to live in San Ramon, so luckily I am familiar with how busy the City Center area can get- especially during particular days of the week/time of day. Because the area itself can get crowded easily due to the number of restaurants/movie theater/etc in this area, plan accordingly. I would park in the garage on the South Side/ off of Camino Ramon. Sandbox VR is above Pottery Barn and West Elm, if that helps. So if you park in the garage on the 2nd or 3rd floor on that side, you should have easy access to finding it. 3rd floor in the garage on that side had a lot of parking when we went around 3:30pm on a Friday. We had a big group of about 15 or 16. Only 6 can play at a time and we made 2 reservations. It ended up being ok for our group because we had a few people running late. We started with whoever was there on time and the people who were running late got to play the next game. We are all adults and some welcomed to sub out and play only one game. This may not work for all groups but it worked for ours. You individually sign in at the kiosks in the front entrance, which is probably why they ask you to show up 15 minute early so make sure everyone is in the system. They show you "previews" of the different types of VR experiences you can have. My group chose "The Curse of Davey Jones" for the first one, which is like pirate-themed. And the "Squid Game" one for the second. The staff were nice in helping us gear up- you put banded sensors on your wrists and ankles. Then when you get into the room, you get a vest and the goggles/headgear with microphone. If your game has any props, they will hand them to you once you are in VR. There are cubbies in your specific room for your belongings. They give you some instruction before you start and ask you to raise your hand at any time during the experience if you need more help. During the pirate one, we did have quite a few glitches in which we had to stop and they had to reboot the system. FYI- they did say that if you touch the goggles/headgear it can shake the system and cause the glitches. So when they help you put on the gear, I would make sure it fits well and comfortably. We had no issues with the Squid Game one. The reality is that it's all high tech stuff (lots of different gear with sensors and microphone that are all supposed to integrate) and technology can have glitches.. so it is what it is. After your experience, you get an email showing clips of your group playing in real life and VR. It's a good laugh. It's tough to find cool activities for groups, so we all enjoyed trying something different. read more

This was my second time at Sandbox VR, first time at the San Ramon location. We did Seekers of the Shard, and the process of getting set up went smoothly (thanks to Harrison who helped our group this past Sunday). The gear makes it hot while in action, and the fit and sound quality were not consistent among each individual within our group. But the graphics and overall adventure were amazing. Our weapons were functional throughout the experience without any technical issues. And they added a little something extra for celebrating a bday. We had a fun time, and the video at the end that showed how funny we looked while in the virtual reality was emailed to everyone at no extra cost. read more

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