Had an amazing experience here. We did Deadwood Vally and it was tons of fun!! The only downside is its so fun, the time passes suuuuper quickly. Game was great. Graphics were amazing. I was not expecting to enjoy this fully immersive VR experience like i did. Disclaimer: I am not a gamer, but I definitely enjoyed the experience. Staff were super friendly too. read more

Sandbox VR - Cute team/birthday photo they made - Virtual Reality Centers Near Me - San Ramon, California

So much fun! My best wasn't working but the VR itself was fun, we definitely plan on going back. They also give you a little trailer that you can watch on your phone read more

Great place for kids and adults. Was worried that my youngest was to small for the experience but luckily that wasn't an issue. Staff was very helpful with explaining everything step by step. Quick and simple instructions and process, definitely recommend to friends and family. read more

Sandbox VR - Kids and I enjoying our VR experience. After, you will also receive an email with a footages of your live experience with scores and stats. - Virtual Reality Centers Near Me - San Ramon, California

We had a great time! For $55, this is definitely one of the most unique VR experiences I've had. We selected the Deadwood Valley experience which is their newest. They are multiple different endings to the storyline too. Deadwood valley was a thriller where your mission is to save and rescue! Tips & notes: You will get hot & sweaty You have to wear a vest and other gear You may look the experience online, in advance It takes about an hour, 20-30 mins of actual VR Super fun group activity read more

Sandbox VR - Gear - Virtual Reality Centers Near Me - San Ramon, California

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I've gone to this location multiple times and had a great time but unfortunately last night during my first time playing squid games my game wasn't working appropriately. The game wasn't registering leg movements on two of our players . So they game wasn't a fair game . Mason however did amazing at trying to accommodate us. He was a great host . Just really wish the game was working appropriately . read more

It was my first time there, we've had an awesome experience. The staff are very nice. They explain everything, they're very helpful. The place is super cool and so are the games. I will definitely be coming back soon. They will also send you a link to look at your recorded experience. read more

Visited last weekend with my middle school aged son and his friend to celebrate "yes day" - wow, what an experience! From the moment we arrived, we felt listened to and able to have a wonderful experience! Everything was explained, the staff took amazing care of us, and made sure we had an excellent experience. By the time we left, we'd already booked our next fun adventure. Bravo, Sandbox! read more

What a great experience! My son celebrated his 14th birthday here. Him and his friends had a blast!! They chose the Deadwood Mansion experience and there was so much yelling, screaming and laughing. A huge thank you to Wes, our party coordinator. He had no trouble helping our very excited group of teenage boys. Wes showed me what my son was seeing on the computer screen and it was so fun watching them battle the zombies! Booking the experience was simple and Sandbox called a few days to confirm. This was a great VR experience and my son hopes to return soon!! read more

Sandbox VR - All ready in their gear - Virtual Reality Centers Near Me - San Ramon, California

It was super fun and interesting. They mentioned my friend's birthday, which was awesome. Shoutout to Mason and the other employees for making this such a great experience. read more

Such a a fun experience and not too pricey. Went here for a Sunday fun day with my family. We had such a good time. I highly recommend trying it read more

What a great time! First time trying this kind of experience and it was really fun. I went with a party of 5 and Melody helped us out. She was great and super patient with us and all of our questions. We had a lot of fun doing the Davy Jones experience. The game itself took 30 mins but we were there for maybe 45min to an hour because of the orientation/set up. You get a cool video at the end. We want to come back and try the zombie one next. Totally worth it! Pro tip, if you get motion sickness make sure to take Dramamine or Meclizine at least 30 min prior to showing up, it will really help afterwards! read more

This experience was amazing LOL! Came here with a group of 5 on a Tuesday evening after having some sushi. Great time to come by the way - only 1 or 2 other groups were here. I believe Alex helped us gear up and she was super professional and nice. The experience itself was insane, our group of 5 is our gaming group - so fighting zombies together in virtual reality together was truly insane and memorable. They had special lenses for glasses-wearers like myself which was a nice surprise. We also had cubbies in our space to store our stuff. I'm pretty sure we were screaming nonstop the whole time - I think we would have paid double if that was the cost. Overall this location and experience is worth! read more

DISAPPOINTING. DO NOT WASTE YOUR MONEY!!! If what my group and I experienced is REALLY what was "normal" for this place, then DON'T DO IT. Save your time and money and go somewhere else. We had a group of 6 and had an evening appointment. We arrived 15 minutes early as instructed, but did not get a room until 1.5 hours AFTER our reservation time (almost 2 hours of waiting)! Staff seemed rushed and extremely busy, but friendly/professional enough which we appreciated. Setting up gear was haphazard as our game master had to keep running in and out of the room scrambling to find us gear, as well as trying to fix our software and battery issues. During the game, we had to pause at least 3-4x due to 2 players' equipment issues (guns not working, screen "blacking/whiting out"). Each pause lasted between 5-8 minutes. Long enough that it was definitely disrupting and took us out of the excitement and flow of the game. Our game master tried his best to address it quickly, but he was also bouncing from different rooms so it still took time. Finally, we entered a 3rd stage in the game which seemed like we were supposed to continue with the storyline - but LITERALLY for at least 10-15 minutes NOTHING was happening (no zombies, no action, etc.) and our group just stood there calling out to our game master for help! By the time he came back, he told us that the game was over and that we went OVER time??? It didn't even feel like an ending, there was no closure to the story?? And even if that was it - due to all the pauses and tech issues and waiting, it didn't even feel like we played much at all! The cherry on top is the fact that at the end, the game master said that the "video isn't loading but we'll send you a link". WHERE?? It's been several days and there was nothing sent to us. The video was something we were excited to watch and was definitely part of what we were supposed to pay for! In the end, another guy walked by asking "how was your experience" and when we said "not good" he automatically said "so sorry to hear that" and LEFT. SO IS THIS A NORMAL THING? This must happen A LOT!! Not even phased by 6 people's disappointed and concerned expressions. We waited around to try to speak to someone but everyone was so busy we didn't want to bother them any further. We emailed the company website to share what happened and ask for some sort of compensation - never heard back from them. I left a voicemail - haven't heard back either. If even after this Yelp review no one reaches out to me, then this is 1000% PROOF that this company is a SCAM and NEGLIGENT in their customer service and quality assurance!!! If you're understaffed, don't take on reservations you cannot maintain. Order more supplies and batteries if you know they die off by the end of the day! So much potential and yet so disappointing. read more

It was so fun with a group of 2 and then 4 of us! We went on a Wednesday night, meaning there was nobody there and we didn't have to be with strangers during the experience. It got really hot and sweaty for both experiences and so I would definitely come ready for that. The only negative I would say is that the headsets get all gross and I was a little afraid of putting it on. They do clean it thoroughly but I would strongly recommend using disposable VR face masks to further protect the headsets. I can't even imagine the headsets when someone with makeup uses them! But luckily, my boyfriend brought his own masks because he's a VR buff. Thank you to Logan (i think that was his name. Sorry if it's not!) for helping us out for both experiences! So overall, it was a fun experience and I would definitely recommend coming on a weekday! read more

Stay away from this location!!! Very unprofessional. Called twice to speak to manager and employees hang up the phone . After booking a party of 10 and paying almost 900$ for a party . My digital wallet made an accidental purchase. Called the manager right away to let them know it was a mistake and was totally accused of lying . Received the number to corporate and one of the honest employees read the disgraceful and disgusting note that this manager placed in the system about my call !!! He specifically told them not to refund my 135$ after I have already spent 900$ at another location. Please know this location is very unprofessional from staff to management. It's the principal not that 135$ will make me homeless the customer service here is very bad ! Spend your money at another location! read more

This place is amazing! It's great for all ages, I brought my nephew and older grandpa who both had great time. Fun experiences and great staff, thank you Mya and Maddy! read more

Sandbox VR - Virtual Reality Centers Near Me - San Ramon, California

Love this place. Great staff, attentive, and work every penny. An awesome scurries and a great selection of games with replay ability. Looking forward to even more visits read more

This is so much fun to do with friends, family, and kids! The experience seems a little expensive, but the adventure is about 30 minutes long so by the time it is over, you are exhausted and ready for the experience to conclude read more

My girlfriend and I went here on a Wednesday morning and did not know what to expect. Luckily, Paige was there to walk us through on this new experience. She helped us with the VR gear and equipment and made everything so easy. We selected Deadwood Mansion to play on and it was the most fun we've had. The game was not too scary but intense enough where we broke a sweat. We will definitely come back in the near future for more thrills. A big thank you to Paige for being so friendly and helpful! read more

SVR does not disappoint! Took the 3 grand kids and, of course, grandpa. When you see your game room, your mind can't possibly imagine the fun that lay in store for you. Our concierge was John, he was fantastic, engaging and patient. He took his time helping us gear up and answering our questions. (There's a lot of gear, lol.) John created each of our virtual personas and took our portrait pictures. Grandpa put his game face on, which was hysterical. We chose the Amber Sky 2088 (because it looked like the most fun). I watched the videos of the VRs we might have been interested in and it seemed to have the most diverse action. It did not disappoint. You are definitely immersed in another realm. What a blast. You won't have a moment to be bored or take a breath. The action never stops. Strangely, it made VR game play time stretch out. Already planning on booking grandpa's surprise birthday party this June because he had so much fun! The only bummer is that you can't go above 6 players per room so I'll have to book two separate rooms. No matter, everyone can still play the same game or even a different one. You can choose at the last minute which can be kind of convenient. Booking online is very convenient, but I still had to call to get some of my questions answered being our first time at this. When you are all done saving the planet, they bring you back to the lobby to show some highlights of your group's game and who scored what. There are really two videos they make for you. It's actually pretty well done and you have fun all over again watching them. It flips back and forth between your natural self and your character robot self, so it's funny to see yourself acting a fool. AND they email you a link to the videos so you can share with other people. (Great marketing tool.) I downloaded ours so I can keep them for posterity. The fact that I was the high scorer in our group MAY have been my motivation. LOL When you are finished with your game there's sort of an exit chat as they want you to come back, so they offer you a discounted booking if you purchase it before you leave (which we did). You only have to buy 2 people and can add on later. It at least secures your discount. You can schedule a date at a later time. Highly recommended! We will be back. read more

Sandbox VR - Grandma is the champion! Whoo Hoo! - Virtual Reality Centers Near Me - San Ramon, California

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Sooo fun! No glitching and great arm workoutCan't wait to go back! I've been twice now and my first time at this location. By far my fave location. Staff was helpful and knowledgeable. Answered all of the questions we had. read more

5-star review and a major shout out to our host, Jon. Booking online was very easy and straight forward. I realized we needed to bring an extra person after signing up for a group of 5. I called, worried it would be too late to add one person, Jon greeted me so kindly and not to worry and that we would take care of it in the store. Arrived to a very clean, very kind group who welcomed us as this was our first time. Jon walked us through how to set things up, wasn't afraid to help my small children who needed some help and was so so friendly the whole time. Everyone was very comfortable and he explained and answered any questions we had. He was so nice , like we literally had a 5 start customer service experience there thanks to this guy. The gaming experience was so fun and so nice too! I've never had a experience like this before and my family and I are avid gamers. I usually get motion sickness playing VR but maybe because this is a physical activity, I didn't. Jon even warned us that we may want to take our coats off because it gets very hot in there. That little detail helped us even have more fun because he was right! We were definitely sweating in there with how much fun and activity there was in the game!! Thank you Jon for making my husband's birthday the best one we have had in a long time, we will be coming back and would love you to host for us again!!! read more

I went to sandbox VR on Friday. It was a good experience. We didn't have a reservation but they were accommodating. We were helped by Shaela and she truly made the experience better. She was kind, informative, and helpful. I definitely would go back due to this experience. My only complaint is that one of my bracelets came off multiple times and it was annoying, especially since our time is so limited there. read more

My 10 yr ikd son and best friend showed me the instagram reels of other people having fun screaming and having a blast at sandbox VR. I go there and the atmosphere is really off. I booked it with my son and 3 other friends of his and all our first time. Well the staff told us to wear this specific color sensors then had us all remove them again because he made a mistake. Stopped the game twice because the kids were too loud screaming- who wouldnt when you are being chased by zombies. They were not saying any profanity or anything disrespectful. How can you enjoy being immersed when someone is trying to supress you. What a joke. We all left with a bad taste and never coming back. Thanks to the staff that made the experience horrible read more

Worst experience for a 12th birthday party ever because of the staff. We had 12 kids and 1 came was going to be 5 mins late. First person at Sandbox said no problem but when he arrived they refused admission. He was so sad he cried. Manager refused to talk to us. Will NEVER come back and recommend every parent boycott this place. read more

Scheduling is pretty bad. Didn't start on-time, nor did we finish on-time. Equipment is out of date, lagging quite a bit and needs reset during game. All in all, it could have been much better. read more

If I could I would give this place a 0. I can not express how awful the entire day was. The customer service we received the ENTIRE time we were there was despicable. The employees are disengaged, showing no interest in the guests. We booked a party for 2 hours. First of all, it would be helpful for those that have a special event booked given the advance warning if other special events are occurring at the same time. At our arrival time there was also a Santa meet and greet, Farmer's Market and Ice Skating ring that took up a big portion of the parking lot. We got there an hour early, but for our guests it was a stressor finding parking. Our entire party was onsite at 1pm for our 1:20pm start time. There was no communication for the delay by the staff. At about 1:40pm I saw no one was getting our group together. I went to an employee to inquire about their game. He was very apologetic, let us know the game ahead of us ran behind and they would be right with us as soon as everything was cleaned up and set up. I let them know we had a 2 hour slot/3 games and was worried about the timing. Two employees reassured me that I would be fine and the 2 hours would begin when they actually would start with the group. Which was fine, I understood and was ok with them adjusting the time. Kids played 1 round. We were asked if we wanted to pause for cake and food and I said no let them keep playing. When the second game ended the employee, informs me that his manager Mya told him they could not honor the 2 hour reservation because they are "fully booked". Instructed us that we had to leave. He was very sorry and kind but understandably I was very upset as that is not what I paid for. My son, who was celebrating his 10th birthday didn't even play, letting his friends go first thinking another game was to be played. The employee stated, "I noticed that and told my manager but she says we can't play another game." Mind you at this time it was 3pm. We still had another 20 minutes even if we were going by 1:20pm. Instead of wasting time going back and forth, the kids could have been playing. I asked to speak to Mya. At my first request she never came, completely ignored me. I went over to her where I was met with the worst attitude. No apologies. She took no accountability. After I explained to her that it was her staff that started our party late she offered another time that was 3 HOURS later that evening. How was I going to entertain 10 year old boys for 3 hours there? Use some common sense moron. I can not even begin to explain how awful she was. No service recovery. The way she was kicking us out was the way she should have kicked out the party that ran late ahead of us. There is no excuse for her behavior. The facility was also dirty. No garbage cans, the one they did have was small and full the entire time we were there. For the amount we were charged this is not what we expected. This company should be ashamed of its practices occurring in San Ramon. Please be aware and don't let this happen to your kiddo. They were so disappointed and sad. read more

My son and his friends had so much and they even had a virtual birthday celebration! The staff was polite and helpful. read more

Sandbox VR - Choosing their group name - Virtual Reality Centers Near Me - San Ramon, California

MASON was an amazing host.very professional, and explained things very clearly to make our experience to remember. We freaking had hella fun. We want Mason hosting us next time. We'll be back. read more

Didn't even get a chance to play. Someone from our party told us they were running behind and that our reservations were moved to 6:15 and not 5:45. We get there at 5:50 (policy says to be there 15 min before reservations) and were told that we had to be here at 5:45 at our original booking. It just seemed very inconsiderate of our time. You want us to be early to sit there and wait but you can run behind? I asked for a refund but got credit... reasoning: our policy says if you cancel within 24 hours credit only. But I didn't cancel, they were running behind and we stuck to the policy of being there 15 min before. They choose when to follow their policy when it's convenient for them and haven't found a way to accommodate customers when it's their fault they're running behind. I will say Mya (manager on duty) tried to help as best she could. She was patient, kind, and respectful I assume it was out of her control to issue the refund. She did call later after to follow up that she called her DM so I appreciate her help. read more

We had a great time and a great experience over all. Julie was very helpful and fun! Would definitely recommend going back and trying a different game next time! read more

The only reason it's not one star is because a couple members of my party had a relatively cool experience. Poor setup/ communication about the environment: would have been nice to be warned about the noise level when we arrived. The whole set up seemed engineered to echo the screams and shrieks of the other players and there was nowhere quiet to wait. If you're regularly not going to start on time, provide somewhere to wait or don't hook us up so we can't wait outside. Maybe a pager situation where we can hang around elsewhere? That would have helped tremendously. -lateness: It seems ridiculous to have such a strict policy when there's no accountability for time on the side of the business -the service: aside from the girl who checked us in initially, who was fantastic, the people in the room- the person who equipped us and the person who collected the equipment- were inhospitable, rude, and acted like we were a chore. The person at the end who collected the props barely said a word to us and when asked about where to put an item just said "basket" and walked away. There were equipment issues and the person seemed to do anything except replace the equipment. I'm not sure if it was poor training or something else, but I didn't feel like any of us were in good hands -equipment: the most disappointing part of the experience. For the exorbitant price, you would expect professional equipment. One of our vests was falling apart and wouldn't zip, which led to very few sensations which created a lack of awareness in the game. The headsets hardly worked, and multiple members of our party could not hear the game, missed the tutorial, and couldn't hear much OTHER than the shrieking of the players in other rooms. I asked several times for help with the headset and the team member seemed annoyed. How are you supposed to enjoy an immersive experience if you can't hear anything or feel anything? Overall just incredibly disappointing. We were looking forward to this for most of the year, and in the end are just out almost 300 bucks and a headache from all the screaming. I suppose if the headsets worked it wouldn't have been so horrible, but waiting after stressing on getting there, waiting surrounded by echoing screams and thinking that you'll finally get a break when the game starts, and then just hearing that instead of the experience? Miserable. I won't be recommending this to anyone. This was the most disappointing (and expensive) experience in a while. read more

1. Don't ever buy a gift card for here , we had 2 different gift cards that had 0$ balances when one was 100$ and the other was 200$ and another had 50$. When I was leaving I said "I still have a balance on 1 gift card because it was only 288$ for today and my gift cards were worth 350" "He said no I had all of them voided" !!!! So money on gift cards means nothing to them. 2. Gift cards can't be used at any location only the location there at 3. If you have issues with anything staff doesn't care 4. Management doesn't call back when you call 3 days in a row trying to figure out gift card issues 5. Staff doesn't listen to you when you ask for thing like can you turn the head sets down (it sounded like our party was SCREAMING when they weren't 6. Lack of direction from the staff The staff is what made the experience horrible we have been to the San Mateo location and it was fun we ran in to computer issues there but the staff was AWESOME and made it all better. read more

We had a grand time (we always do truthfully) at this Sandbox VR... we went here with my son and his two buddies. I love that they're so accommodating and they were willing to change our experience the day of. A special shout to Alana who was so gentle, patient and kind to our group... she took the time to explain things and ensure they had a great time! read more

We had our son's 11 birthday gathering here. Paige helped us and she was wonderful. Paige explained how sensors worked. She explained the game. She was so patient with our group, and our party had a wonderful time. Our games did also glitch as well, but the players persevered. read more

Sandbox VR - Ready to take on some dragons and orcs. - Virtual Reality Centers Near Me - San Ramon, California

I am updating the business to 3 stars as I am happy to receive a response below, and very happy to see the feedback will be used in an informative way. I recognize that it may have been unintentional for their staff to come off rude, but that can be a slippery slope when delivering bad news or having any general interaction in customer service. I want to be transparent and add that my friend who made reservations spoke to the manager to resolve this as well. From my understanding, she was refunded. I just received this message so that's great timing! I really appreciate any business that can amicably rectify an unpleasant interaction. I hope to give this particular place a try and hopefully bump it to 4-5 stars soon. read more

We took kids and his friends just before summer holidays were done and school opening soon . Kids had such a cool experience, would definitely recommend other friends to try it out and will see u guys for his coming birthday party , thank you sand box team made our first time visit great . read more

The tracking and glitching was beyond bad. The Terminator Cinemax experience was orders of magnitude better and the same cost. After trying this It seems clear to me sandbox is just trying to do a cash grab with the VR buzz with an extremely poor quality tracking experience. My gun in the game constantly jumped around and my character would glitch and teleport around, sometimes going down onto the floor. It was extremely bad and unplayable. read more

If I could rate this place a zero, I would. I am absolutely appalled at the lack of professionalism and the quality of the service. I came with 4 kids (7 and three 10 year olds) plus my husband. Our reservation was at 7:45- and we didn't finish until 9:15...not because we had a great experience but because our equipment kept glitching. At one point, we had been waiting to play with all our gear on for 20 minutes. My 7 year old, who weighs about as much as the the backpack they wear, took off his gear. The manager on duty Greg, complained and said, "what is he doing! Why is that kid taking off his gear" and acted so irritated. When the glitches were their fault. I finally pulled my 7 year old out so the rest of the crew could Finish their round. None of their gear worked, we were stopped twice to replace batteries..absolutely absurd. I realize the young adults working there are at the mercy of the company that employs them but seriously? $400 for a glitchy, rude few hours? read more

I booked my son's birthday party event here, and the kids were super excited to try this new concept. So was I. The result? We were rejected at the door as we were 1 min outside the 5 min window. 1 minute! The young man at the door way responded to us like a robot,"due to company policy....." that is it! Not sure how they can run a business here with the attitude like this. Busy parking lot and you can not find a space to unload your kids? Not their problem. Sad birthday kid , not their problem. Oh, the room is still available but they just don't let you in. This is worse than the doctor's office where you would at least get 15 min buffer. Oh, by the way, there is no refund. read more