Came here for a birthday party. I remember Chuck E Cheese pizza being just horrible. The pizza I had here was significantly better than what I've had at other Chuck E Cheeses. (It's probably been 10 years since my last visit to a CEC.). The atmosphere was just right for a place like this. I like that the birthday coordinator kept things in order and was always checking up on the group. read more

Bad food, slow service and they charge you for everything. A really cheap place. (( I don't recommend it... Think of other creative ways to throw kids' parties. :) read more

This Chuck E Cheese location has gone downhill. I recently visited this location several days ago with family from out of town. We thought it would be a good place to take a 3 year old for his birthday. We ordered a pizza and an appetizer plate around 6:30pm. 1 hour and 15 minutes later still no food - we had hungry adults and kids! When I went to the counter to inquire about our meal the (young) cashier went to the back to check on the status and came back out with a smirk on her face. Miraculously, the pizza came out within 5 mins. It tasted as if it had been sitting under a heat lamp for a while. UNACCEPTABLE. The appetizer plate never came out - we eventually demanded a refund and left. What a shame! read more

I recently took my son to chucke cheese in Concord, CA And he got one of the prizes. We actually come here atleast once a week and I spend about $200 everytime. The most expensive prize on the shelf. It was like a nerf gun. Which was 6 thousand tickets. Which according to chucke cheese is equivalent to $60. So I get the prizes for him and we take it home and open it. Then realize it needs batteries. So we put brand new Duracell batteries in. And it doesnt work. So I try another set of batteries. And still doesnt work. I take it back to chucke cheese a few days later and tell them it doesnt work at all and i need to exchange it for another. They told me no. They told me once I leave the building, it's out of their hands. That they will not exchange it for a working one. So I ask them why, it doesnt work. And it's the most expensive prize on the board and it is defective. She, the manager said she doesnt care, she will not change it. And she wont change any prize for anyone. So I asked. How am I supposed to know that the product they are selling me doesnt work, and how am I supposed to know it needs batteries? What am I supposed to bring batteries every where I go? She said that if that makes me feel better I can do that, but if we leave out of the building with a toy. They can do nothing about it. I believe this is fraud. They probably have many toys that dont work. And especially the most expensive ones. They are conning children and parents to spend tickets and money on things that do no work. This really needs to be fixed. I will also be talking to my lawyer about this and also the news so other parents and families know to be careful to purchase anything from here. AND ACCORDING TO THE MANAGER, BRING BATTERIES. read more

Loud, Chaos, Kid fun....but the prices are fair, and if you don't go on a weekend, it's a great time with the munchkin to let him go wild and play games.....win prises. The food is terrible, but if you stay away from the Pizza, you can get a decent salad or chicken wings. We don't go for the food, we just go for the fun, and that's worth the price of admission! (Machines are always working...very rarely broken and fixed quickly) read more

What a nice treat for the kids!! They had such a great time. The place is really clean. Considering there's five million kids running around. And its nice you can let the kids take off and play. Chuck E himself came out and throw tickets everywhere. That was pretty neat. The food was good soda fountain good. The soda didn't seem to run out. I hate going to get a drink and the soda starts freaking out because it's running out... all I can say is that it was nice to enjoy the kids all around having fun... great place.... love it... Thanks Chuck E and staff... read more

Chuck E. Cheese - Its a nice Saturday day... kids are being good. Why not take them for a treat!!! - Pizza Near Me - Concord, California

The pizza was surprisingly good, but it takes 45 mins to an hour to get it. On a Sunday they had on person taking orders and the kitchen is as slow as can be. The tables were uncleaned for 30-40 mins at a time while people needed a place to sit down. There were no garbage cans or bins anywhere. Many arcade games were out of tickets. Instead of the animations they used to have, they have someone in a Chuck E. Cheese costume which is a big nothing. Having said that, it's still a great place for kids. The problems with this are poor management and supervision. read more

My kids love this place. There are tons of games for kids and adults to play plus pizza and beer! Their key card system is so easy to use and you no longer have to worry about coins getting stuck! They have really upgraded their games as well read more

This place is awful. The games are not entertaining. The place is super run down. And i think the concept here is terrible. They should have play tubes for the kids to run in and out of and climb. Actually be stimulating for a young kids mind read more

We went once, stayed for 30 minutes, and decided it would be our last time. THEN, we were invited to our nephew's birthday. Dear God, this place is a horrible stinky dirty nasty mess!!! Everything is broken. Games are crappy. Bathroom is FILTHY. Unsupervised kids and dirty people running around everywhere. Sooo bad. I will never go back there. The birthday party tables were a joke with ZERO service. They crammed 6 parties into a tiny little space. Kids were screaming non stop and there was about a foot and a half of space between the parties' tables. ChuckEcheese used to be a fun place back in the 90's, now it's just TRASHY AND NASTY. SOOOOOOO BAAAAADDDDDD read more

Chuck E Cheese is not fine dinning but this last visit has me questioning our return. Several games broken and tokens deducted from card with no actual play. A medium pepperoni pizza took 30-40 minutes then they brought us the wrong order. And the bathrooms would make a dive bar proud. Men's urinals stained and in desperate need of thorough cleaning. The floor is amazingly sticky and the paper towel dispenser while full seems to run in a loop and not actually dispense towels. I have a 2 & 5 year old so unfortunately we will return. I hope they can resolve their issues. It wasn't like this on our last visit a few months ago. read more

It's been a couple of months since I was there but I still clearly remember the young man at the front counter. Seemed like we were disturbing him. He was not even slightly polite and made it seem we were interrupting his break. Pizza was just barely mediocre. Everything overpriced!The guy doing the Chuck E. Cheese costume was the high point (African American man). He not only brought out the pizza with a smile, he also was Chuck E. Cheese and interacted nicely with my grandkids. If not for him, I don't think I'd even consider going back. Wish I'd gotten his name! read more

They need to hire better, train better, or hire more. The staff is friendly but are slow or ignorant. Expect long waits at the register when the kids are hungry, tired and cranky. read more

Took our grandson for lunch at his request. We chose "all you can eat" menu. "Salad Bar"is only lettuce, no toppings. The hot plate under the pizza was cold, as was the vegetarian pizza. They took the veg. pizza away, which I wanted, leaving 3 other choices - none of which were hot. I would not recommend this place to anyone. Iris H. read more

My kid had a great time that's why I'm giving it 3 stars. But the lines are long and it's hard to get somebody to help when you need it read more

Chuck E. Cheese - Pizza Near Me - Concord, California

I ordered during Covid because of the specials. My kids love their pizza. Well, my pizza was not cooked all the way. My pizza did not have the pepperoni that I ordered. I tried calling and couldn't get a person on the phone. Just totally wasted my money. read more

An absolute disaster! The majority of tables are dirty. There is not enough staff to handle the customers. Nothing is clean. We have a 9 year old who loves games and pizza, but we won't be coming back here. Not enough hand sanitizer in CA! read more

Bathroom was really dirty. We got there when they opened and tables were dirty. They hadn't been cleaned. A few broken machines. Good open space and good amount of games read more

Yes it's awfully loud here. but im not yelping for that or the noisy annoying kids lol. what i didnt like was their employees. i understand that they all may be high schoolers, but management needs to teach these teenagers how to be professional. The asian guy behind all the toys kept referring to me as "dude," "man," or "bro." hmmmmm how bout "sir." and the curly haired douchebag that served me and my nephew our pizza, just flopped it on our table then went about his business bumping into kids as he went back to chat it up with his co-workers. Not coming back here. Horrible. P.S. I'm giving it a 2 and not a 1 only because my nephew seemed to have fun. I know it's all about the kids here, so be thankful for that extra star Chuckee. read more

Came here a couple days ago and had a blast with the kids .they also enjoyed it. We ordered two medium sized cheese pizzas and cokes. 10/10 on the food itself reminded me of my child hood memories. I will continue too come here too this location .see you soon. read more

We took our 6 year old here today for his Birthday and everything was great. We didn't book a party as we only had 3 kids so we went in and got 2 booths for our family and ordered food and brought our own cake. The food took about 40 minutes which we kind of expected as it was winter break and rather busy. The pizza was really good and the wings were good as well. Bottom line, they had a great combo food/token deal and our son and his friends loved it. And no problem about bringing our own cake in at all. Staff was also great. Have been there during busier times and staff has been great then as well. Have seen some not great reviews about this location but this is our 3rd time in the last year and every time has been really good for us so nothing negative to say. My favorite thing about this place is that they stamp both parents and kids and are good about checking when people leave to make sure stamps match. At least the times we've been there they've been really good. Finally, on a past visit my son went to take his ticket from a machine an the door fell open and when we told an employee he gave my son a stack of tickets for being honest. I really appreciated that life lesson for him. read more

Came here for Sonny's 10th bday. Jus for pizza and games. Typical Chuck E. Cheese's. Busy.. kinda smelly.. but kids always have a good time. Pizza seems to be stepped up. Not as bad as I remembered. Happy they have beer on draft. Makes it more fun for the adults. More likely for me to buy more "tokens" cuz now I wanna play games. Weird that there isn't anymore tokens and they use cards instead. I get it, but still takes away from the OGness of this place. Customer service was very good. Young girls at the register and the door with good attitudes and polite. This location is much better than the Hayward and Fremont one. read more

SUPER SLOW, SNAIL service! Had a party here on a Saturday that started at 5:30pm. As a party location with a time limit, they should know how to manage the time. Only 1 other party in the location at the same time. Why were they bringing the pizza ONE AT A TIME every 20 minutes? By 7:20, not all of the orders came yet. Their excuse.... there's a lot of orders & there's a new cook? 3 rows of party tables are empty & there's a lot of orders? Does this place only have 1 oven?? Horrible. 15 kids were starving & racing for the pizza! Never again. read more

The three times we have been here we have been able to eat once. First time we chalked it up to just a bad day and not being able to keep the buffet stocked. Second time, we went with family and didn't realize how long the food took to be delivered. This past time last week after almost 1.5hours, we asked for our refund after we were told it would take another 30 mins (because "we make our pizzas fresh"). One of the girls then still chimes up and says "but it's already in the oven!". Too bad, give it someone else. When two others saw us complain and get a refund, they followed suit. Took our boys to Pizza Pirate and got our "freshly made" pizza in less than 20mins. read more

Solid 2 stars on the food, but great for the kids. Very meh pizza but an OK salad bar. I'd say take a pass on the food, bring a coupon from the Sunday paper for the tokens, and then embrace the madness. read more

I was going to book a rather large birthday party for my daughter at this location, but I have decided against it since I spoke with one of the employees there. My daughter's half-brother is deathly allergic to all beef and milk products, and because of this, does not eat food made outside of his home. I asked if I could bring in some food that he (and others) could eat that was safe for him. I was planning on purchasing the whole b-day package for all the kids (pizza, etc.), but it's hard on him when there's separate food for him that he has to eat all by himself. He can't even come into contact with beef or milk products because he can die if exposed. I was told by the female employee that they could make a special pizza for him, but that I wasn't allowed to bring in food for anyone else to eat, because they sell veggie platters there. I explained that contamination could occur, and therefore didn't feel it would be safe for him to consume ANY food from Chuck E Cheese. He has been exposed by careless employees of other restaurants on other occasions, and his mother and I simply cannot risk it. She repeated what she had said, and I told her that I would not be hosting my daughter's party there. It's sad that they won't work with people that are trying to protect their children from life-threatening food allergies, especially considering the fact that there are so many children with severe allergies. I might take the kids there to play some games, but I will never reserve a party at a Chuck E Cheese location again. Bad customer service. Honestly though? I'm really not surprised. read more

We went in at 11:30. Paid for 100 tokens and the lunch buffet (which is advertised as running from 11-2). There wasn't any pizza out on the buffet yet but we figured it'd be out soon. We were wrong. After about 20 minutes we asked when pizza would come out and they said really soon. At 12:30 we were done waiting for pizza to come out and asked for our money back. It is ridiculous to advertise a lunch buffet and have nothing out in the hour we were there. Pizza takes less than 15 minutes to cook so I don't understand the problem at all!!! Especially when people came in after us and ordered a pizza for themselves and had no problem getting it. We have done multiple parties at this location and bring our kids regularly to play but we will definitely NOT be returning. I'd rather drive to Brentwood than waste more time and money here. Extremely disappointed!! read more

This location gets a little credit for being clean - which I understand is unusual for Chuck E Cheese in general. I drove to this location from Oakland instead of heading for Hayward or Dublin. That being said... I took my children to this location on Thursday to reward them for some really great days at school. We arrived around 3:00pm. At about 4:00pm, a giggly voice came over the loudspeaker. I looked to where two employees stood, trying to make an announcement. One was obviously a manager/shift supervisor. They could barely get through the announcement because they were laughing rather inappropriately while trying to announce that my car has been broken into. When I approached them to confirm that it was actually my car, they seemed rather nonchalant and unapologetic. I rushed my kids outside to check on the damage. To the credit of the supervisor, she came out with a broom to get the broken glass off of my driver's seat (and then opened and closed the door and sprayed more glass everywhere, giggling). I asked the staff to please call the Concord police, which they didn't do. There were a sum total of 6 kids in the restaurant - I think they could've have made a phone call. I let my kids go back in for a couple minutes after I made some initial phone calls to spend their tokens, and no one was there to redeem all those damn tickets. Kids were sad. I parked next to the building in broad daylight and got my window smashed. Someone was watching me when I was putting valuables away in the car. BEWARE! read more

I will not ever recommend this place for your future party venue.My son just celebrated his 7th bday here.I expect something blast because i reserve the super mega package.I was very annoyed and disappointed.If i could just backed out that day,i would gladly do it and go somewhere else. 1)Reservation sucks,no one care about it.They should have at least give you a call days before the party,just in case you have questions or request. 2)Party venue is dirty especially the ticket blaster. 3)Its not busy at all & Manager Caitlin didn't even bother to check how's the party's going on. 4)Party host should be jolly,entertaining,accomodating,making sure that she's handling the party accordingly but my party host is the other way around.She's very clumsy,not paying attention,slow moving like a robot.I still need to go back & forth at the chuck e cheese counter if i needed something. 6)Party host doesn't have a knowledge how to be an effective party host.Needs more training.She's very dull. 7)That pinata really sucks & annoyed me big time. Its called pinata because you have to hang it somewhere where kids can easily grab & pull the string and enjoy it.Party host just hold the pinata and let the kids pull the strings down.The reason why i got the super mega because of that Pinata but i was very disappointed and wasted my money. 8)Party host didn't even prepare the goodie bags for my son's friends.They all went home without goodie bags.I ended up bringing all the goodie bags and give it to them the next day. 9)When the party ends,i have to wait forever to get my bill.Party host didn't even show up after. DO NOT MAKE RESERVATION HERE....101% DISSATISFACTION...DO NOT WASTE YOUR MONEY. read more

When we first arrived, I thought the crew could do a better job keeping tables cleaned. Then, a fight broke out in the birthday area. Grown men and women screaming profanities in front of my 5 year old nephew and 5 month old daughter. Will not be coming back and I recommend you really think about it as well. At least until they get onsite security. The police who showed up said this was not the first time. Keep your kids innocent and go to the park. read more

I wanted to commend the staff working Sunday night..May 19th. The manager was very patient with me as I stared and glared at an unfamiliar menu trying to figure out how to order sens things have tremendously changed when In took my kids to chuckee cheese 15 years ago, he made suggestions to help me figure out how to get the most cost effective prives. I must say prices have definitely skyrocketed but I was there 1 hour before closing. Spent about $68 and feel I got my moneyies worth as my grandbaby played, ate her pizza, counted her tickets, and still got her prizes. I want rushed or bothered as it hit 855 and I was wrapping it headed one last time to the salad bar to grab an orange slice my other grandbaby was loving. My son met me there to pick up the kids..they let him in with no worries. We were the last ones out with no complaints! Its a small chucked cheese..we were going to go to the one in Pinole but glad we came here. If you have little ones I'd recommend this location read more

Terrible. Games broken, 2/8 ticket machines working, ticket redemption cashier is useless and the bathrooms stink of urine. But at least the food is terrible too. read more

I've been to CEC as a child then as an adult taking my kids... This is by far the saddest location in terms of customer service. I had to wait 5 mins to get stamped. Then wait another 10 mins to order. They pretty much have a monopoly on "arcades" for little kids in the area, money shouldn't be a problem but they seem to be understaffed and the staff they do have are untrained. I'm heading to the Jungle next time. read more

I gotta give it some credit for the cleanliness and have pretty good games although don't give as many tickets. I'm basing my review on my experience today, I brought my nephew who just LOVES dancing with chuck e. He was very excited to see him come out but the staff in the costume just looked like they did not want to be with the kids. Chuck E. walked around the game area and just left. Not sure how different cities do it but I know brentwood dances every hour and a half. My nephew just had the most sad look on his face, it was so disappointing. Not sure if it was just that day they didn't do it but there were many kids waiting for him. Waited long just for him to walk around the game area.. read more

Came here early to avoid the crowds with my 5yr old and 2yr old. We spent 2hours here, they had a good time. Place is understaffed, not enough people working on a Saturday. Only one person at the register while the lady takes forever to order her pizza. When it was time to leave and get our prizes there was once again only one lady handling the prizes. She got called away to fix a machine, really?!?!? It took so long for her to come back with my young kids I just wanted to leave but my son wanted a toy so I stayed. Other than that it was fine and my kids had a good time. read more

Horrible horrible place!!! The workers are totally and completely incompetent, I ordered pizza after waiting for 20 min because the cashier took his time sweet talking to customers!! Everything way over priced. I hate this place and this was my first and last time going there. read more

The food was ok, the prices were ok...what I don't get is how many parents are NOT watching their kids! Kids on their worst behavior I have seen...literally hanging from one of the game posts. Even our servers and Chucky himself seemed not in the spirit. If you HAVE to go, go right when they open when the place is not as nuts. I won't be back if I can help it... read more

It's took way too long for my kids to get a toy when they were the first people in line and they helped everyone else. And then we ordered pizza and it was very gross. Most of the rides are shut down and my kids get very disappointed. read more

Surprisingly, the cleanest Chuck E. Cheese I've been to. Came here on a Saturday afternoon at lunchtime and it was not busy at all. May be a hit or miss, but I'd rather come here than any other Chuck E. Cheese. read more

I downloaded Yelp just for this specific reason to let everyone know what a terrible experience I had at Chucke Cheese! I bought $30 of points for my child just to have their point card stolen within 10 minutes of having it. I went to an employee who referred me to a manager, who made me wait for 20 Minutes just to tell me that there is nothing she can do since I did not register my card which I had for 10 minutes. It's a sh** show ! Don't come here unless you want to have a terrible experience instead of coming for fun! Overall just chaotic, smelly, and unorganized and the customer service is terrible. I've had a better experience at a junk yard. read more