For play, this is a great place to visit with your little person. Mine is 6 and she enjoys the trampoline and ninja run the most. With the Silver membership it's 30% off the regular price. My little person always finds a "friend" and enjoys her time. For food, I only order the stuffed crust (+ $3) version of whatever pizza my daughter wants - usually cheese. Without stuffed crust, the order is either severely delayed, forgotten or the toppings are nonexistent - veggie combo or pepperoni. Only purchase the medium ($19.99) or higher sizes as the personal is $13.99 and smaller than the paper plates provided (4 slices tiny). Drinks: Our daughter has the cup with unlimited refills when she brings it with her. I do like that part, only have to pay for the cup ($2.99) once then unlimited refills for life of the cup. I've purchased lots of cups because either our daughter or her friend like to chew the straw. Since the straw is plastic it cracks, then breaks making it useless. Staff is usually friendly when we visit. There is a gentleman who is usually at the front of the house. He is always full of smiles, friendly and genuinely kind. I always enjoy seeing his face when we visit. There are a few other staff members at this location that are a sunshine to see and talk with. This location is generally clean, rides are typically well serviced and staff maintains clean tables to sit at. The jump house/adventure zone is well monitored eliminating overcrowding from children who did not pay for this area of play. Our daughter usually finds a new friend or two to play with on each of our visits. I think that's really cool for her and enhances the experience. Other kids are generally well mannered and play together. read more

I haven't been to Chuck E. Cheese in years and this was my first time at this location. We went here on the whim just to do something fun with the kids for a couple hours. Parking was not too bad and it's relatively easy to find a spot. I will have to say that the location was relatively clean. I was really impressed with the bathrooms and how clean they looked and smelled. Check-in was really fast and easy. We didn't come for a birthday party, we just came to have fun for a couple hours. There are a variety of options you can choose for playing games. We chose the option versus the points option. Both options do allow you to get tickets which are now electronic on your card and you can cash those in afterwards if you'd like a prize. We also ended up getting pizza and some drinks as well. They do have a salad bar and it appeared pretty decent and they appeared to stock it routinely but I just don't think I'd be interested in that option given the high traffic of the area where the salad bar is located. The pizza was thin crust and not too bad, but you're not there for the pizza. The newest addition to Chuck E. Cheese is the play zone for kids. This is an additional $15 on top of the price for gameplay and food. I would say that the place zone is definitely geared towards kids from probably two or three years old to five or six. It's not that big and it's just a little area, so if you're coming for a birthday or if you're coming just have fun, you aren't gonna miss out on that much if you choose not to include that option. I will say that I am thoroughly impressed with the staff at this location. I am especially impressed with the one staff member that was actively checking each child and adult as they left to ensure that an adult with no stamp was leaving with a child with a stamp. I really appreciated that attention to detail. This was a great way to pass the time and the kids had a lot of fun. Just keep in mind that there's always a birthday party or two or three going on at once, so time and pace yourself and plan accordingly. read more

I've been here a handful of times prior to hosting my daughter's birthday here. The first couple of times she was too young to really play anything so I can't say much about our experience. The food didn't seem to be an issue either. The last time we visited before her birthday was this past October & she had so much fun she insisted that's what she wanted to do for her birthday this December. Although, I received multiple calls about the same thing and to confirm her party I personally appreciated it. The employees were friendly on the phone and were willing to answer any questions. My main concern after reading all the negative reviews was worrying about the food taking hella long. I found out you could order the food on the app and I confirmed this with every employee that called me. Ok bet... HOWEVER, they did not inform me that they receive delayed "tickets." Because the guests were diabetic adults and small children including mine, and my party was booked for 12:30PM I wanted to make sure the food was READY as soon as the party started. I placed an order for 10 pizzas, 2 XL wings, and 4 cheesy breads to be ready for pick up at 12:30 PM. When I got to the pickup spot at 12:45PM ish the employee told me it was going to take AT LEAST an hour because he just got the order ticket for it. I SAID WHAT YOU MEAN?! Obviously upset, I was like ok well I'm going to need to bring food from somewhere else if that's the case. I hunted down one of the employees who initially checked me in and she apologized and said she was going to get in the kitchen to help him expedite the process and it shouldn't be longer than 30 mins. Long story short, they delivered. A little late, but just in time before my guests were hangry. The ONE dude in the kitchen was honestly hella friendly I apologized if I came off rude. & my guests were surprised at how good Chuck E. Cheese pizza actually was LOL. I only got the stuffed crust for all the pizzas and lemon pepper for the wings. The wings were gone I didn't even get to try one. As for the service, yes they are busy and yes they probably are understaffed but all the girls that were helping out were hella friendly, helpful, and checked in with me to make sure everything was satisfactory. My daughter loved her Grinch themed Chuck E. Cheese birthday party & we got so many compliments on our decor. Idk if it was the time booked but there were multiple parties leaving the 10:30 time slot and they gave me 2 tables for my 12:30 party and there was only one other party of like maybe 6 kids next to us. It was the perfect time to book. I noticed even with the 2:30 time slot hella different parties came in and they also brought their own decor and crowd so I'm glad we came at a slow time because we always come in deep. We'll be back! read more

Yesterday, young lady stopped me and my son to find out if I'm kidnapping my son. Never asked anyone else to check their stamp, but saw me, then come running around the counter to verify this is my son. So disrespectful, and don't know I'm a Pre-Law student and a great father! This young lady needs to be retrained immediately! read more

I've been to Chuck E. Cheese in Concord a few times now for different kids' birthday parties, and it's been consistently disappointing. Out of all my visits, there was only one time someone was actually at the front giving out hand stamps when we walked in. After that? Nothing. And when people are exiting, there's never anyone checking stamps. What's the point of the stamp at all? It's supposed to be for safety for the children, but it feels completely meaningless if it's not enforced. The food situation is just as bad. The pizzas take forever to come out, which is especially frustrating when you're there with hungry kids at a party. On top of that, it seems like half the games are always broken, so kids are constantly bouncing from machine to machine trying to find something that works. Even when you do manage to rack up tickets, the prizes aren't worth it anymore. Cheap, low-quality items that barely feel like a reward. Overall, Chuck E. Cheese is just not what it used to be. Between the lack of safety enforcement, slow food, broken games, and disappointing prizes, it's hard to justify taking your kids or having a party here. read more

Terrible experience, unprofessional, forgot to mention this the fries we paid for. They are almost white. Looked like half cooked. I asked to get it redone but they said that's how it is. That's what basket fries look like. You get more from Mcds. read more

Chuck E. Cheese - Fries - Pizza Near Me - Concord, California

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My grandson said to rate this location a 10 out of 10. The staff here are great and very responsive to little ones! Great job!!! read more

Chuck E. Cheese - Pizza Near Me - Concord, California

WARNING TO EVERY PARENT: PLEASE READ THIS BEFORE YOU GO. If you see this woman working, leave immediately. I have never in my life met someone so shockingly rude, aggressive, and downright hateful--especially in a place meant to be safe for children and families. In my experience, her behavior toward Latin and Black families was disgusting and completely unacceptable. She should never be allowed to work near children or vulnerable families. This woman didn't just "give attitude"--she exploded at me in front of my children, including my disabled son. She screamed so loudly and so violently that my kids were shaking and crying. The fear on my son's face is something I will never forget. Multiple families picked up their children and rushed out because the situation felt unsafe and out of control. Her tone was condescending, hostile, and it truly felt like she enjoyed humiliating me. And it wasn't just us. I witnessed her snatch a birthday hat off a Black child, saying it "wasn't his," in a way that broke my heart. The child looked confused and embarrassed, and the entire moment felt unnecessary and cruel. No child deserves to be treated like that--ever. I have reached out to corporate over 100 times, and the fact that they've ignored every single message shows how little they care about the safety and emotional well-being of families. Meanwhile, I'm stuck paying for a 12-month membership I cannot cancel, and my children refuse to go back because of how traumatizing the encounter was. This woman has no control over her anger, no professionalism, no compassion, and no business being employed anywhere near children. She needs intense anger-management intervention, serious retraining, and honestly should not be in customer service at all. Families deserve better than this. For your safety, for your kids, for your peace of mind--if she is working, please turn around and walk right back out. No family should ever experience what mine did. read more

Chuck E. Cheese - Pizza Near Me - Concord, California

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Came to Chuck E. Cheese with my husband and kids the food was very good, the general manager was very friendly and nice, good place to keeps your kids entertained especially the adventure zone really recommend this place for kids and adults too if I could give this place a rating it would be 20/10 :) read more

I take my daughter here every year for her birthday. We went today and we won't be going back. We stood at the counter for at least 10 minutes to order food. $32 for a small pizza and 2 drinks. Then $25 for a card to play the games. We only stayed for about 40 minutes including having lunch. Complete ripoff. I will say the 2 employees we encountered were very nice and I'm sure they do their best. read more

Love the pizzas at Chuck E Cheese! I enjoy the arcade games with my daughter, the food and the atmosphere! Friendly staff too! read more

Chuck E. Cheese - Pizza Near Me - Concord, California

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Was so disappointed taking our Grandson there. So many Games were broken, especially the ones for the little ones. If you haven't been in years it's nothing like it used to be. read more

Do not go to this location ambiente is Off the manager is extremely unprofessional and do not care about customer service at ALL especially working in a kids place read more

Chuck E. Cheese - Extremely rude cashier working at at KIDS place. Please do not go to this location. Manager Raul is unprofessional - Pizza Near Me - Concord, California

We had our son's 6th Birthday here and we had a really good time . We got there and our table was already set up our host was really nice and attentive . The food was fresh and ready right on time we all really enjoyed the pizza . Overall the kids had so much fun they all loved the games and the trampoline all the games were working everything was pretty clean including the restroom . read more

Chuck E. Cheese - Birthday table - Pizza Near Me - Concord, California

- DO NOT Go to Chuck E. Cheese First time, last time. This place was absolutely filthy, understaffed, and out of control. Within minutes of walking in, I watched a child *climbing on the Dippin' Dots machine, grabbing ice cream with his bare hands, and eating straight from the scoop like it was some kind of wild west free-for-all. The same parents later started screaming at a poor teenage worker at the trampoline station, demanding their unpaid kids be let in, while one of their children was ripping apart the security barrier. That's when I realized I'd seen this family before. They're the same people who stand on the Pleasant Hill/Monument exit begging for money for a "sick child." Yet here were their kids definitely not sick or disabled just wild, unruly, and making the place unbearable for everyone else. There's maybe one worker for every 20 customers, and those poor employees are getting harassed and screamed at nonstop. I don't blame them they looked completely defeated. The blame falls on corporate, who clearly doesn't care about cleanliness, safety, or providing enough staff to manage the chaos. The whole place felt like the wild west inside four sticky walls lawless, dirty, overpriced, and stressful. I couldn't wait to get out of there. Chuck E. Cheese could have so much potential as a safe, fun family spot, but in reality, it's a disaster. Unless you want to pay premium prices to watch Lord of the Flies play out in the middle of a germ factory... don't go there. read more

Horrible staff!! They treat you like crap and they burned our pizzas that we waitin 1 hour and a half for! They dont have someone standing in the front to check people coming in n out. The facility smells like sewage the moment you walk in. read more

The workers are always helpful and friendly , Victor makes my family feel super welcome can't say enough about him. This location is favored by my kids so we come twice a week from Vallejo since we have the gold pass membership. The food definitely is better than it used to be lol. This location has some of the better games compared to stew Fairfield and Pinole locations. read more

Chuck E. Cheese - My kids loving the jump area, awesome location here in concord. - Pizza Near Me - Concord, California

DO NOT BOOK A PARTY HERE! SAVE YOURSELF SOME MONEY AND A HEADACHE! Honestly, I would give this location 0 stars if I could.. The moment I walked in, I was overwhelmed and overstimulated. I had an idea it would be busy, considering we booked our party for a Saturday evening, but it was chaos. I want to also mention that we were the only people hosting a party at that time. As soon as I walked in, I talked to the girl giving out stamps in the front and asked where I should go to check in. She directed me to the front register where I was very rudely greeted. I told the lady at the register I was the birthday mom & wanted to check in to get all the things our party guests would need. She looked at me like I was crazy & said in the nastiest way, "Just go to the back where the tables are!" Wow.. So, I go back there (I'm there 15 minutes before my party, just like the email said I could be) and I notice they're cleaning up from previous parties and setting up for ours. I give them some space, but literally no one was available to talk to or help me once they were done. I went back to the counter to talk to the manager. She was somewhat helpful. She was able to give me the wrist bands and made sure our pizza order was correct. She assured me that she would talk to the other employee about handling the situation better in the future (which I later saw their conversation). She also said that my daughter's table would be finished soon with her name card, kids plates, etc. Guests start to arrive and my nerves calmed down. The kids are having fun and time is moving by. Fast forward toward the end of the party after pizza. Chuck E comes out for the dance party & after we had cake. The package I ordered came with ice cream, goodie bags, and the ticket blaster. We never got the ice cream, we had to remind them about the ticket blaster and the goodie bags (some of my guests had already left by that point). My daughter's name was never put up on the table. No one was professional or prepared for our party. I feel if we didn't remind them of all the things they forgot, they would've never been given to us. My advice, save yourself $900 & book your party elsewhere or take a family trip. read more

Invited a few family members here to get together for a child's birthday (did not reserve a party package). Pros: * Plenty of seating outside of the party area to have a "home base" for people not interested in playing games Cons: * NO ONE MANNING THE KID CHECK AREA - every time I come here it's hit or miss if we get stamped. Even if we get stamped we don't always get checked on the way out * Horribly long wait - it took me over 40 minutes to get food ordered/ trampoline passes purchased. The manager had no idea that they sold a dessert platter and had to have someone else find it in the system. He also struggled to split points on to our passes. To top it all off he forgot to give us socks for the trampoline so I had to wait in a long line again. I was literally purchasing over $200 worth of food and services so this was very disappointing and such a time suck away from guests despite me getting there with ample time before them * Weekends are loud and crowded - it's already loud in there from the amount of people present. It would be great if they could lower the music volume so they don't hurt small children's sensitive ear drums read more

Chuck E. Cheese - Dessert platter - Pizza Near Me - Concord, California

Silva D is a wonderful host ! Who went above and beyond and very kind . She made our experience one to remember

Nice clean location. We went in a Saturday evening and it was practically empty. If your child enjoys playing alone, this is a plus. If your child likes to interact with others, they may be bored. The pizza was delicious. Well seasoned. read more

Chuck E. Cheese - a variety of arcade games - Pizza Near Me - Concord, California

As a mom, I can't say enough good things about this Chuck E. Cheese! My kids had an absolute blast--from the games to the pizza to seeing Chuck E. himself. The staff was friendly and patient, the place was clean, and I actually got to relax while my kids were entertained (which is saying a lot ). We left with big smiles and happy memories. We'll definitely be back! read more

The place has been completely remodeled and it's cleaner than ever before. I witnessed the employees cleaning, refilling the salad bar, and tending to everyone the entire time. No lazy employees there! The pizza was awesome. Some machines needed to be fixed as usual when we come here so that was a bummer. Also, our food took over an hour to come out. When I asked the worker told us he was on his break and the only one in the kitchen so minus a star for being short staffed. Otherwise, kids always enjoy it! read more

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One in three games don't work. Understaffed. Food may not take over an hour. Even by Chuck E Cheese standards this is one of the worst.

Don't come to this location. They are rude and if they try to get you with a membership, read the fine print....I just got a membership that I was told I could cancel anytime and....surprise surprise....they got me for a whole year contract!!! Not only they lied about it at the time of registering for a monthly membership but they won't let you cancel it at all....some food for thought y'all! read more

Normally I don't give alot of 1 star reviews but today is the day! We don't normally have family days much and had a opportunity today and chose ChuckE Cheese for the nephew and niece and they got 45 minutes each plus the climbing cage which I believe is extra money on top of that ordered a Large stuffed crust pizza. I started noticing as the kids were playing that a lot of games were E2 which means error or it doesn't work my niece went to the Photo Booth and was very excited and it was out of service and we paid money for these kids to have a good time.. We continued and the pizza came and this pizza didn't even have cheese on all of it and was quite soft.. Just a let down. My niece and I were excited to play air hockey and no puck came out.. Need I say more or even name the specific games. We don't get to do this often and this was not a cheap place to go to. As far as the venue goes it really needs to do better. read more

Chuck E. Cheese - Not much cheese on this pizza - Pizza Near Me - Concord, California

The worst Chuck E. Cheese ever! So many games were broken and we wasted so many game points! We drove from Brentwood thinking it would be bigger than ours. What a disappointment! I've never seen such a small location and about 8 of the machines were broken. That's a lot cause the place is small. read more

Food was running a little behind, the manager named Malia helped us out. Said she would get us a pizza "on the fly", and it came out a short while after. Very happy with the service I received, will definitely come back here in the near future. read more

Where a kid can be a kid but gaaaah daaamn does it cost an arm and leg! They've upgraded so gone are the days where you get tokens and tickets. You can purchase a game card with unlimited play, starting at as little as 30 min, or you can get a card with "points". TBH I don't think the points system is all that bad of a deal because then you're not in a rush to try to maximize your unlimited play, and games are only about 1-2 points each. When you use your unlimited play card, you have to wait about 30 seconds between each scan, so it can be a little frustrating when you're trying to move onto the next thing or if you're trying to juggle multiple kids and they all want to be playing something at once. You do get 1 pause, which you can initiate at the green machine by the salad bar. Once you're ready to play again, just tap your card at any game and your time counter will resume. We added on the trampoline jump for our daughter which was another $15 with game card purchase. If you aren't buying a game card, it's $25. It's a rip off either way because the jump zone is tiny AF. My daughter got hurt even though there were only two other kids jumping at the time. They bumped into her and she fell onto the middle divider which is pretty hard. She isn't one to cry when she falls, but she was in so much pain, she was bawling and couldn't even stand. We gave her some time to rest, and eat, and while we were able to continue playing games, she could not put pressure on her leg at all. She was limping, and asking to be carried only. Luckily nothing was broken, but still! The staff member did tell the other kids they were jumping too hard.. but I feel like it's just a combination of how the trampoline area is constructed/size, plus the kids running and jumping. I do not recommend adding this on at all, you'd be better off at Jumpity Bumpity. The staff are fairly nice there. The guy helping us was super patient about explaining everything and what it meant since it had been years since we've been to a Chuck E Cheese. There can be a bit of a wait at the cashier's line since this is the same place your purchase your game card and food. PRO TIP- order your food by scanning the QR code on the tables. I didn't see this and waited in line for a good while just to order. Not sure how it works with online order though, because when you order at the register, they give you a buzzer when your food is ready. The food takes HELLAAAAAAA long, so maybe order ahead. We had wings and a medium pizza and it took over half an hour to wait. The pizza prices are okay I suppose, especially if you're just getting a single topping. However, the wings are not worth it at all! I wanted two flavors so we had to get a medium sized order. The wings are TINYYYYYYY and cost about $31 pre tax. They claim this feeds 4... It doesn't. Served with carrots and ranch, no celery. The medium pizza, medium wings, and 1 soft drink set us back $60.... YIKES. The girl working the prizes was cluuuuelesss..I would ask her things and she just wouldn't respond at all. It was to the point I really thought that maybe she was a person with a disability so I maintained my patience. Turns out, she can speak and she can hear. Such a puzzling interaction. Anyways, we got our prizes and left! Never to return! JK.. we'll be back, but it won't be in a rush. read more

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We were here for a party but this place gets zero stars for sure! What's the use of them having to stamp the parent's arm and the kids arm if they don't check it before we leave the building? Someone could take your child. I mean of course we should supervise our children, but I'm just sayin'. No one was at the front to check. Most of the games were broken. When it was time for the kids to get prizes, there was only one person at the counter. The girl asked her coworker if he wanted to take her place and he was like ok. Then she just walks over to her other coworker and they chit chat and go to the back since it wasn't busy on the other counter. There were about 5 families waiting to get prizes. C'mon, at least help him out so people won't be waiting too long or serve your customers so they can leave and then you can go back to gossiping errr whatever. Where's the customer service? read more

Very bad service, I won't go again. I bought a fun pass last week. I took my two kids there yesterday. The front desk couldn't find my fun pass, and then he asked the manager to help me solve it. Then the manager came, but she couldn't find it either, and then she asking me to wait for a long time. I saw that they were serving other people who came later than me, and I was standing next to them. They didn't even look at me, and kept helping the people who came later. I waited too long, so I asked her how long I had to wait to find out what was going on with my card, why didn't you serve me when I came first, but served the people who came later, what kind of attitude is this. I was really speechless read more

Would add 0 stars if I could. Horrible and one of the worst customer service ever. The two ladies in the front are useless and only care about talking to each other rather than the customers. The owner needs to train the staff much better. The day I went was very slow on a weekday.! Therefore, the staff could of been much better at their service. read more

Chuck E. Cheese - Bad customer service. - Pizza Near Me - Concord, California

We purchased the 2 month Summer Special and brought our 3 grandkids. We are allotted 250 games each day. The 3 kids burned through the 250 games in 90 minutes. It seemed unreasonable that they were burned through so quickly. I wonder how accurate the numbers are. I'll have to watch how they're scanning their cards later to make sure they're not losing games due to user error. Trampoline play was extra$$. SO glad we didn't pay for it. Wasn't much of a bounce! Seriously understaffed! Although the staff that was there were pleasant, there was a wait for everything on this Sunday afternoon around 3pm. We waited to get in. We waited to check in and get our player's cards. We waited to order food. We waited to get our food. We waited to ask questions. We waited to cash in points. We didn't wait to be scanned to leave (no one around to check). Facility was pretty clean (including bathrooms). read more

Amazing customer service from Ester! We were using a voucher and their system wasn't working. While waiting for the computer to work Ester gave my kids a complementary card with 30 point free play. After the using up the complementary card, waiting some more and finishing our pizza I went to Ester for the 4th time. The computer system still wasn't working. She saw my kids wandering around watching others play and worked her magic. Ester gave me my two card with one hour of unlimited play. Pizza was good, garlic butter on crust and we had half cheese half sausage pizza. Tables were clean. Game are was clean. All the machines worked. We took a bunch of photos at photobooth. My kids had a blast! My 10 year old wants to have his birthday there now. read more

They charged $8 per kid for the trampoline and there were barely any attendants to keep it open. They forgot people's orders and weren't very friendly. I wouldn't host a birthday here. read more

I wish I could give 10 stars to victor . He was helping everybody and was very friendly. He made sure my son has the best day ever . He even helped my daughter to pick her toys Go Victor , you are the star read more

I came 6/15/25 during the after noon lost my card and the manager was really professional and had good service I feel awful I didnt get the manager name. It hard to hear because of the music but I overall good employees. Food was okay. Some games were out of service but my toddler had a blast. read more

Had an excellent experience at this location! Manager is incredibly kind and helpful and the staff were really friendly. Went on a weekday when it wasn't very crowded and would highly recommend! Will definitely be back. They have a much better bounce house area and seems cleaner than the Dublin location. read more

I took my daughter for a birthday party there. Half of the toys didn't work. The service is poor Pizza so so.. overall mediocre! read more

We had such an incredible birthday party thanks to the team at Chuck E. Cheese! Jocelyn was an amazing hostess, along with Melonie, Jennifer, & Victor were so helpful the entire time during our daughter's 4th birthday & made it a special moment to always remember. Thank you to everyone for the incredible experience, highly recommend! read more

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