I came 6/15/25 during the after noon lost my card and the manager was really professional and had good service I feel awful I didnt get the manager name. It hard to hear because of the music but I overall good employees. Food was okay. Some games were out of service but my toddler had a blast. read more

We had such an incredible birthday party thanks to the team at Chuck E. Cheese! Jocelyn was an amazing hostess, along with Melonie, Jennifer, & Victor were so helpful the entire time during our daughter's 4th birthday & made it a special moment to always remember. Thank you to everyone for the incredible experience, highly recommend! read more

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Had an excellent experience at this location! Manager is incredibly kind and helpful and the staff were really friendly. Went on a weekday when it wasn't very crowded and would highly recommend! Will definitely be back. They have a much better bounce house area and seems cleaner than the Dublin location. read more

I took my daughter for a birthday party there. Half of the toys didn't work. The service is poor Pizza so so.. overall mediocre! read more

It was a very enjoyable experience with the kids in my family here last week. The place is well lit, clean and smaller compared to a similar Game Center in the area, but much safer for kids. They stamp your lower arm, I don't remember if it was the back of your palm, and they check to see that all guests leaving as a group match the stamped figure on their hands. Great way to ensure that no one leaves with the wrong person or group. This is a very important security measure to ensure that kids leave with the group or family they came with. I bought unlimited game time for the kids and they had so much fun! We also had pizza, salad and unlimited drinks. Stuffed pizza was good but their pepperoni was salty. Staff members were friendly. Kitchen items like drinking straws and paper napkins were missing. Other than that, kids all had a great time! read more

Bad service, rude customer service, SUPER dirty . The food is VERY expensive and nasty

absolutely terrible!! we had a reservation set for my 5 year old brother's birthday, tables were not ready upon arrival and no one assisted us until about 10-15 minutes after our arrival. we got there at 1:30 and ordered ahead of time to avoid having to wait for our food to come out, food doesn't arrive until about 3. since we only had a 2 hour limit we had to ask for an extension since we waited so long for the food. and to top it all off, we had to share the birthday song and dance with the party next to us (i can only assume they're trying to get rid of us since we're using up more time) which just completely takes away from my brother's special moment. for the amount of money that was paid for today, this was completely unacceptable and disappointing. do not waste your money here. read more

Took my 3yo here for her very first time. We were helped by Victor. He was super helpful and had a lot of patience. We ordered food and got timed unlimited plays. The games were super fun, even for me! They kept the place really clean. They really stepped up with their food. Will be returning! Thank you victor for making it memorable for our toddler. read more

MAJOR HEALTH VIOLATIONS! No soap to wash hands!!!! No soap in women's bathroom asked 3 times in 30 min to fill it and tend to restroom. third employee comes and lets me know manager says there is no soap. I have reported them to health department right away. serving food without washing hands. A toilet they know is flooded and running all over they locked the stall and put out a wet floor sign. Leaking dirty toilet water no soap. This is a major health hazard. I am disgusted and concerned for my families health. Giving children dirty cups for parties they are in a dirty plastic tote. They should advise parents the cups need washing. and they are taking deposits and running parties with 3 toilets broken and no clean. read more

Rated No stars. A lot of the games were unusable. This was a waste of time coming here with the family. If y'all got kids take them to Dave and busters. It's more worth it. read more

GHETTO!!!! I paid $60 for pizza and games and someone STOLE my 5yr old's play pass while he was playing the race car game, he had about 30min left on it when stolen. The manager said we were out of luck because I didn't keep the receipt, I had thrown it away with the leftover pizza. CEC Concord feels more like a sleazy carnival game and less like a fun kids environment. Who steels from a 5yr old? Who tells a 5yr old that they are out of luck? The manager couldn't care less about the kids. The pizza is NASTY! They started coating their flavorless crust with garlic butter- it's so greasy that it's nauseating, yet so expensive! A few of the games were broken- womp womp. The bathroom was soo nasty, there were turds floating in the toilets and it stunk, even my boys were too grossed out to go in there (and nothing usually grosses them out) Did I mention how Expensive this place is? $60 for a medium pizza and two play passes (one of which was stolen). I feel gross for wasting so much money there. read more

Chuck E. Cheese - Building - Pizza Near Me - Concord, California

The only thing decent was the service and the stuffed crust Pizza. The poor girl had to cashier, fix the salad bar, and making the pizza, then got us our dippin dots. CYNTHIA NEEDS A RAISE!!! There were no animatronic characters for the kids. a few games out of order, and salad bar barely had any toppings and no Spinach. Ice and some syrups were out at the drink machines too. read more

Arrived at 6pm they close at 9pm. They have no food just the salad be that closes at 7, can't bring any food in for the kids and they are completely out of hand soap! Wtf! read more

OVER AN HOUR LATE FOR THE BIRTHDAY PARTY WE BOOKED - UNDERSTAFFED, RUDE, NOT HELPFUL! We booked a 3-5 PM birthday party for our 4 year old, but they didn't have our party table ready until 4:07 PM and wouldn't give us any of the game play cards to at least let the kids play for the hour we waited. Once we received the play cards, none of them were activated so we had to go gather them from all of the kids to get them fixed. The kids had fun once they got their play cards worked and the pizza was good once it arrived (didnt get it until 5:20 PM), but there was no acknowledgment by the staff that our party was over an hour late. A number of the kids ended up leaving by 5 PM (when the party was supposed to end), so missed the pizza, the birthday show, the ice cream & cupcakes! We had to ask them for the goody bags as we were leaving since they forgot those too! read more

Worst wait time for food 45 mins for a dam pizza this place sucks not the first time it's happened

We came with our family with 2, 4 year-olds and ordered food for 40 minutes. We asked where it was and they said it would be out shortly. 10 minutes later we asked where it was. It will be out shortly. Five minutes later we asked where it was and they had not put the pizzas in the oven yet. we spent $150 on food and we had to rush to eat it. The manager Michelle said , and that we have to understand that they're understaffed. We would've eaten down the street. Almost an hour to get our food. Screaming crying kids. Wow. Miserable. The entire two hours cost the family which were only two children and three adults $300. You had to buy special socks for the jumping gym. Wow. There was a lot of hard-working families there that really spent more than anyone could afford for that experience. Be warned poor service very expensive very slow. read more

I may not be a regular to this place on Yelp as of now, but I have been to this certain Chuck E Cheese's a whole bunch of times. Between this one and the one in Brentwood, you can say that I live here. I know both places so well. Now why is this? I have a little brother, and he loves this place. He has a whole bunch of fun. But this isn't his review. It's mine. So this is what I think: Parking: It's in Park n Shop. There's a bunch of parking around the establishment. But if you don't want to walk to far, there is about ten spaces up in front of the entrance. It's easy to pull into and to get out of. The general parking lot hardly gets completely full so there shouldn't be trouble parking. 5/5 Food: The go-to meal for my family and I when we are here is ordering a pepperoni pizza, chicken wings, access to the salad bar, and some cinnamon treats. Before their pizza used to be so bland, but now, they've improved it. The crust is a bit thicker, the cheese is better, and the pepperoni finally tastes like pepperoni. The salad bar doesn't have too many things in it, but this place isn't known for that. It serves it's purpose of adding vegetables in an otherwise fast food environment. The chicken wings are small. Like this is so laughable. A whole plate isn't filling at all. But they taste good. Now the cinnamon treats are good addition. Cinnabon is still better , but I approve of the sweetness of their own cinnamon concoction. 4/5 Cleanliness: It's about when you come in. It shouldn't be like that, but it is. When I come in the evenings, it tends to be dirtier. The bathroom is more of a mess with toilet paper on the floor, some toilets not being cleaned or flushed, and wetness on the floor. The grounds where the kids play: drinks are spilled and not cleaned, tables aren't wiped or the food isn't taken away, etc. But then on some afternoons, the place is spotless (probably because there isn't as many people as there are at night). 3/5 Price: Honestly never paid attention to the menu and start off prices that they post. I just sign up for their rewards, look at the two-calendar deals they have for kids, and their online store coupons. I used a coupon that was for a medium 1 topping pizza, with two drinks, and 30 tokens for $23.99 plus tax. I also added from the fixed menu of 30 extra tokens for $10. 3.5/5 Activities/Games: Now here's where this location busts against Brentwoods and in other gaming and play places in general. They don't have a lot of choices in games. They got some skeeballs, two different basketball games, a soccer game that last only a round, etc. Their story shooting game that involves bugs and stuff, our coins got stuck in it and we waited a while just to get help. Some of the games have broken steering wheels so the wheels had lives of their own. Some buttons didn't work so the game was lost faster because of that. 2/5 The numbers added up to my brother's enjoyment of the place. I'll say that this place is worth going to. I just suggest coming in early and skip coming in the evening. read more

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This is another place like "keep your expectations in check". That may not be enough. Everything about Chuck says "This is a kids place". The official slogan is "Where a kid can be a kid". Does that mean that it's a place to come only if you have kids? Yes. This is what you get when you combine McDonald's, pizza, and the Santa Cruz Beach Boardwalk arcade. I've been twice now, my girl has been many more times both here and in Beaumont TX. The pizza is competitively priced but not very good. I've learned that young kids prefer cheese only, and they're not discriminating on taste. Drinks are expensive. Games are typical, 25c/token and 1 token/game, and a large selection. Occasional show that entertains the kids well. The big mouse himself occasionally walks around. A birthday party with 10 kids, including your own, will set you back at least $140. Is it worth it? Well, it depends. The kids love Chuck, of course. The parents love watching their kids have fun. But the best kid places/shows also appeal to the parents (i.e., Sesame Street, Disneyland), and Chuck does not. So, maybe as a special event where Junior's friends come too. Otherwise, might as well take out a Round Table pizza and go to the playground. Personally, I can take it or leave it. read more

Seems understaffed, employees are rude. Took forever for a personal pizza. It seemed like the only way you get good service is for birthday parties. I waited in line to get served and employees walked past me. One lady cut me and the employee helped her. When I was clearly standing there waiting for someone to come to the register. Some employees were having conversations while there was a large line of people waiting. read more

This is pretty much kid heaven for my nieces and nephews. There is a good mix of games/activities for kids of all ages. However, spacing is smaller compared to other locations I've been too--there aren't as many big, spacious tables for large parties. {GAMES} Best game to maximize tickets -- WHACK-A-MOLE! I've gotten at least 10 tix/game and if you get enough points, you can unlock the bonus round. This basically gives you 3 opportunities to play for only 1 token. Score! {FOOD} I'm not sure if I'd eat here willingly...the salad looked sad and wilting and the bacon looked a bit suspicious. There are loads of other restaurants in the Park&Shop to eat at instead. {SERVICE} Cashiers had slow service but the greeter was very efficient--he ensured that all the kids/parents got stamped and used the black light on everyone when they exited the premises. {TIP} + Check in via Foursquare for 5 free tokens! *nudge, nudge Yelp* read more

Chuck E. Cheese - Riding along in a giant cup of hot cocoa :) - Pizza Near Me - Concord, California

We had our child's birthday party here. We were the only party during that time on a Sunday. The kids had a blast. It was worth every penny. All we had to do was show up. The waitstaff took excellent care of us. The party included balloons, goody bags, cake, ice cream, 3 stuffed crust pizzas, and collectible cups with soda. The kids got to play for 2 hours and our child got a 1000 tickets and a birthday bracelet. We had 7 kids and 6 adults. The cost was 300 dollars plus tip and it was well worth it. No cleaning and the kids were entertained. The staff was awesome! read more

How have I gone 35 years of my life without ever stepping foot into a Chuck E Cheese until this year? Well, I'm smarter than you that's why. Alas, I can only be so smart for so long. I have two kids now. That alone knocks me down a peg or two. My son is 6 and he had a friend invite him to pizza one afternoon after school. I tagged along because I also have a 3 year old who would have really liked to go too. I would recommend coming mid week during the day around 2:30 pm. I'm still slightly smart because I will not be coming here on the weekend. That's a big N-O from me. So anyway, I bought personal pizza and a drink for my girl and we found our spots while my son and his friend ran off to play. I didn't realize there was this whole put money on a card thing and you hold that up to the games. I'm an old lady still. I want to pump quarters into a machine! I found out that I'm still very, very good at Skee-Ball. Oh yes. The pizza is quite possibly the worst thing that has been and will be served to children and adults a like. Prisoners may be served better pizza and I don't think they are served pizza at all. I would rather put tomato sauce & cheese on a to go cardboard box and cut myself a slice. Its expensive, it sucks for adults, its annoying, its terrible, its just every negative thing that anyone has ever told you. Don't expect more and don't expect less. Your kids will have fun, Ill give them that. read more

I wish I could review this place a 0 stars, first of all since we arrived the "manager" was EXTREMELY rude. When ordering, they had no idea of our BOOKED party, then over charged us for all of the food. When we asked where our food was they said they never put it into the system and they did not have our food, we had been waiting for more than 30 minutes. As a manager Michelle is very unprofessional and extremely rude. read more

Soooo we just went this weekend I took my son and his cousins and it was OK they had fun and thats all that really mattered to me!!! The service was actually A1 despite all the reviews I read ok ok ok the service messed up but they fixed the Problem without a hassle and refunded me my whole bill!!! Thats Right The Whole Bill and Trust I was spending that day(lol) So they took my pizza to the wrong table and by us being so busy playing we didn't notice it had been 45 minutes since we had ordered and No Pizza :( I Spoke with the manager he looked at the timestamp and was shocked himself apologized and quickly said everything is on us! read more

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Just had my sons birthday party here and the only reason it gets a 3 is because we had our party first thing in the morning and we're able to have the place to ourselves for most of our two hour time. The bad: I reserved the 10am party and was irritated when I showed up to decorate at 9:45 and no one would open the flipping door for me! I literally had to bang on the door for several minutes before some girl came to the door and slowly open the door. When I told her that I had a party reserved for 10 AM she then reluctantly open the door. I told her that I saw a guy vacuuming the floor and he looks at me as I was banging the door response was that he was weird. What kind of responses that? read more

I came to this chunky cheese thinking it was going to be much cleaner Than the one close to me in San Pablo . This is what I saw when I first walked in the door dirty tables everywhere and I asked a worker does anybody clean tables hear ? And to my surprise his answer was uhh everyone is busy Really mmm that's odd 20 minuets later I'm sitting across at a table I cleaned myself and what do u know it's been 39 min now and the tables are still the same shame shame I guess their all same lack of Coustomer service and cleanliness for sure and workers are no-wear to be found I think it's time for me to find a new hangout with my kids ! read more

Chuck E. Cheese - Pizza Near Me - Concord, California

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Came here on Tuesday morning, 30 minutes after opening with my two nieces. They had a great time but the guy who was working the prize booth was a total buzzkill! Completely cold demeanor... no smile... not even a hello. Manager should hire people with better customer service! Won't be coming back for a while after this last experience. read more

So we have had many parties here and they have always been done very well, above and beyond. This time not so much. They took a whole hour to bring out food, a whole half hour to even get drinks. The cake choice was not available and we got stuck with a different decoration and type of cake. They give kids two hours of play but really they make you use it at the start and then the time doesn't stop during party, they did not do it this way the previous times. So they rush this last half hour and then make you get up and move out of the party area because they have other parties (2 parties set up that had not even showed up yet and still hadn't when we left a Half hour later) and all of that seemed mildly inconvenient, but they gave me the bill and we were at another table trying to open presents and the cashier came and said "can I escort you to the front to pay your bill?" Now as someone who has spent ALOT of money at this establishment, this seemed very rude to me. You should have people pay for the party up front instead of doing this. It wreaks of "you look like someone who is not going to pay, so you need to come pay now!" And it is SO RUDE! I font know if they have had people skip out on paying for parties, but I am pretty sure this is not the way to do it. There is a person at the door, its not like my whole party is gonna run out without paying for it. Needless to say, we will not be holding birthday parties here anymore. Oh and even more worrisome, they don't give you the bonus 1000 tickets until you answer their survey!!! What a way to do business. read more

Is there a decent time to come here? It's always a mad house. I get it. It's a bunch of kids running around playing and they are hyped up on bad Pizza and candy. And the staff are usually pretty young. Teens. I really LIKED the pizza here back in the day. Now when you get your Pizza it looks and tastes different. The crust is super thin and doughy and dudeeee where is my bacon ? Is it coming out if the teenagers check that work here? I'm jk. But seriously. I did notice on the menu that you can get thicker crust for 2 bucks. Sooo is that the old school crust? Or just more of the thin stuff we were served. When I picked up my slice to take a bite it seriously went limp and was dang near touching my wrist. I didn't send it back because I had 6 hungry children waiting 45 min already. I also wish this place didn't charge so much for a salad bar. 9 bucks? It's not like it's a sizzler salad bar. It's basic salad stuff and some macaroni salad. read more

Don't ever order through Grubhub for Chuck E Cheese. They don't have a tablet to receive and process the order. I waited almost an hour, received a notice from Grubhub that my food was ready only to find out that the order had never been processed by Chuck E Cheese. And they didn't do anything to make it right! Starving kids, no food. read more

I will say the Pro is that it is clean and the bday party process is awesome for the kids. At the end of the day, the kids had fun. So that's good. For the adults, this place is a nightmare - don't do birthday parties here. My husband summarized it perfectly that it was the Spirit Airlines of kids venues. You have to pay extra for every little thing. And they were literally out of EVERYTHING. - Son couldn't get a birthday crown bc they were out (a bunch of other kids were wearing them) - Out of lemonade and punch, the only options i would choose outside of water. Offered soda and said i can't give 5-8 year olds pitchers of soda - The adult pizzas and appetizer platter never came out and my husband and I had to go into the kitchen at least 3 times to ask where our food was. The large appetizer sampler came out with 4 wings!!! - I asked for paper cups for the adults and was told I had to pay $3 each - They were out of everything in the prize case. Parents as you know that time up there is stressful, so when you're told that things are out is ridiculous. They couldn't even open the display to grab the gift there. - Don't bother ordering adult beverages. No one there is over 21 to serve you. This place was way too expensive for such terrible service and being out of everything. I will NEVER go back to host a birthday party. read more

Awesome to see they can take a pizza order over the phone and I can pick it up. Hoping they will still be around when the pandemic lifts, cause who doesn't like Chuck E. Cheese? A cheaper experience compared to Dave & Buster's. 4 stars because they were out of a requested topping and I didn't find out until picking it up, but the temp manager made good by offering ticket credit for the inconveniences/mishap. read more

We have 45 minutes in our card. We left and return to the other day we found out there is 0 minutes in my card. I asked why my "minutes" are gone. The staffs told me the minutes only valid for that day. All "minutes" will be gone by the end of the day. However, no one told me when we purchased the minutes. Also, when you purchase "minutes". You can only pause the card "ONE" time. We didn't know it so we ask the staff. The problem is their staff also didn't know it. That's means only some of their staff know their own policy. I had bad experience last 2 time and won't be back anymore!!! read more

Please read. Because you're going to want to hear this before booking a party. I reserved a birthday for my daughter for 3:30 pm when we got there it wasn't even set up. The employee told us that it would be pushed back 30 minutes for no apparent reason keep in mind there was another party next to us with the same issue. We had to share a table with the party next to us because they weren't done setting up. While we waited we tried to play some games come to find out half of the games are out of order and straight up broken. No basketballs in the hoops and very few of the games work. The pizza didn't come until the VERY END OF THE PARTY and not only that we ordered wings and they never came even after telling the employees it didn't come. DONT EVEN GET ME STARTED WITH THE BATHROOM. Yea once you think your kids done playing they should wash their hands after touching all those dirty arcade games that they probably don't clean??? Yea guess what you CANT because there's no soap??? Or toilet paper!!!!!! So can you imagine how unsanitary your food must be if they're out of stock for some dam soap!!! The salad bar was empty and had a long line of angry customers. Once they finally took 2 seconds out of their day to refill the lettuce. Surprise, surprise. No more ranch so we had to wait another 20 min for someone to come in and take the 2 seconds out of their day to refill the ranch. Once the party is over we try to redeem our tickets for some prize just to see the teenagers in a corner chatting like it's not a busy Saturday. This was very disappointing to see that nobody seems to care. To top it all off when chuck the mouse came to celebrate our other table's birthday it was just standing there not even dancing or clapping its hands. No enthusiasm what so ever. But then chuck came back again and it was a lot more enthusiastic and a bigger difference so you could tell someone else took turns in that suit. This place is absolute garbage with terrible management and very short staff. This place needs a lot of remodeling and more team members. read more

Usually pretty clean. Service here is seriously lacking! One person running cashier, prize station, and to help? Ridiculous. Walks off in middle of transactions, keeps people waiting and waiting. PLEASE HIRE MORE STAFF food is seriously over priced read more

Took my almost 4 year old here on their unlimited play weds ($15 per hr.) was totally worth it. I only had an hr to kill anyways. They opened the doors like 4 mins before they opened so we didn't have to wait in the cold. Bought the all you can eat buffet they even asked if I had any special requests so I told them what my daughter and I liked. Pizza was really good nice crispy crust. They only let the pizza sit for about 30 mins then removed it for something different so the pizza was fresh. We both had a blast. The games have really good tickets. Ended up getting 680 tickets for my daughter. The guy at the front let her pick something from the higher shelf and even gave a little extra candy. I always come to this location and it's clean, friendly staff, fresh pizza. I have never had any issues. The Antioch/ Brentwood location is a different story. Love this location and I'll continue to come here!! Thanks for the awesome customer service at every visit!! read more

Where a Kid, can be a Kid...... That's the old Chuck E. Cheese jingle and one that most parents know well from their Kid's repetition. The first one I visited was in the nearby Willows, and since that time, I have set foot in many a Chuck E. Cheese for the noisy chaos, the games, the meh Pizza and OK salad bar, and of course The Big Rat. I thank the Stars that my 16 year-old son is waaaay past this Rite of Passage for Kids Parties. But Wait! There are now Grand Kids in the picture and the Circle of Life begins again. Oh No, I'm Back! read more

Get over yourselves people! (just most of you) It's LOUD and CHAOTIC and kids will be WILD... If you didn't expect that then you should have asked a friend before you came along. Anyhow I thoroughly enjoyed my visit here. They make sure you come in and leave with your child so they don't get kidnapped by god knows who. They deliver the food to your table. The employees are actually smiling and clapping and dancing and having a good time, unlike movie theater employees. Maybe it's because I came on a Monday night but it wasn't too terrible. My only gripe was when they BLASTED the birthday music etc. I definitely got a headache but it didnt matter. I was there to celebrate my nephew's 4th birthday and boy did he have a blast!! I understand now more than ever that people have dietary restrictions.. And I know that even though it's not good, I go for the pizza.. But I'm thinking maybe it would benefit to eat before you come here so the kiddies #1 wont have to be told "you can't play until you eat" and #2 and more importantly so that you can take care of your needs. There are coupons online for $15 you buy 60 and get 90 tokens etc. Plenty of coupons. So relax, eat and take a chill pill before you go here... print the coupon and load up the wee ones and go here for ONE TOKEN games. Oh and one more gripe - if you bring something expensive... say, and iPhone.. Don't run around like a child and "lose" it and go blaming people who have been sitting at a table and didn't say jack to you. If it's that important that you have to go calling the cops over a phone (yes I have one and I never leave it out of my sight) then maybe you should reconsider owning one in the first place or leave it at home. They're not cheap, and apparently neither is embarrassment . read more

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I went there to get pizza for my kids I wanted to get 2 large pizza and out side says 5 large pizza I told the worker it says 5$ carry out .large pizza he said the price changes I told him wen cause you guys till have the a big sign out side advertising it he said last week I was like wow really .and didn't take the sings out the manager wouldn't honor the price that's cause she said they are opening in a week that's false advertisement. read more

I only come here because my 3 year old loves the games and the fact that he can put money to make the games or rides work. Each game/ride takes a quarter, which is the upside of this. The cons, some games are out of order, some of the kids aren't being monitored by their parents so they free ride off other kids' money by hopping on the ride with them. I love kids, but not the ones who are rude to my kid. read more