This is the worst optometry office I had ever been to. I went in for my eye exam and also did the dilation. My insurance covers a comprehensive eye exam which includes dilation with only co-pay of $20. So after the exam was completed they charged me an extra $20 in addition to my co-pay of $20 for the dilation. At first, I thought maybe my insurnace does not cover dilation. I went home and called my insurance (two times and talked to two differrent reps) and they confirmed with me that dilation is included in the exam with only $20 co-pay. They also called the doctor's office to let it know that I had been overcharged. Then I called the doctor's office and they said they would refund me the $20 and confirmed that my insurance had called them. Then, lo and hebold, about 2 hours later the office called me and said they cannot give me a refund because they normally would charge the dilation seperately regardless and made some other excuses. I determined to come in to the office the next day, so I did with my insurance policy that shows that the dilation is included. They refused to acknowledged that my insurnace covers the dilation amd told me that they are not "in-network". What the hell? I had already checked that they are in fact "in-network" and I even showed them the NPI number. They reluctantly refunded me but said that next time they will charge seperately regardless. Next time? Whay would I want to ever come back to such an unprofessional service? They did not seem to know what my insurnace covers even though I told them to look it up. They did not seem to care about Costco's values and cuatomers even thoughthe are inside Costco and benefiting Costco's loyal customers because they kept saying we are independent when I asked about their relationship to Costco. To anyone who is out there reading this, make sure you check with your insurnace if dilation is included and not to have to pay it. Why would you pay for something that is covered under your insurnace policy? The staff in the office does not seem to be knowledgeable or know what the insurnace covers or acknowledge that they had made a mistake when they did. Be careful. read more