I never leave bad reviews, but this experience was horrific and the actions MYPETCHICKEN took made…read moreit even worse. Ordered 9 baby chicks. Paid 75 dollars for shipping and it took two days to get to California. Baby chicks didn't look great out the box. My son's favorite died within 24 hours. One died in the middle of the night, and one mypetchicken recommended I separate (additional cost of second heat plate, feeder, waterer, etc) ....before ultimately dying. I accurately reported the death of my three chickens and emailed asking for a refund. The company offered to mail replacement chickens. I didn't think this was an option, and told them that, but they said it was and confirmed they would mail me replacement chickens. After confirmation, I informed my son that we were getting replacement chickens and he was overjoyed to be receiving another "Chicken Jockey" (as he had named his favorite chicken). Please understand that the original Chicken Jockey had died in front of him as he hadn't left the brooder room for hours once he realized Chicken Jockey was sick. We even had a funeral for the original Chicken Jockey. Accordingly, receiving a replacement Chicken Jockey was a big deal. Today, they emailed me to let me know that they had counted wrong and made a clerical error and they would not be mailing replacement chickens. To say I'm beyond disappointed and upset is an understatement. I understand clerical errors happen, but I accurately reported my chickens, requested a refund, and mailing new chickens was offered to me. For them to state OOPS without trying to make it right was terrible customer service and I will not be ordering from them again. I emailed them back explaining my disappointment but they clearly don't care at all. I highly recommend you go a different direction when ordering chickens to avoid a situation such as mine... The only positive I can think of at this point is that with my 33% baby chick death rate... there is a good chance Chicken Jockey could have died A SECOND TIME and that would have been as bad as telling him a second Chicken Jockey isn't coming (without me paying another 75 dollars in shipping for a 12 dollar baby chick). I should note that I also picked up 5 babies from a feedstore when 3 of the mypetchicken chics died and they have had 0 problems so I do not believe the deaths were in any way associated with my setup.... To summarize it all... recommend when starting out that you definitely look local....as this whole experience has been beyond traumatic. I also recommend that you NEVER EVER order from my pet chicken as they send sick chickens, are unable to count, and don't stand by what they say.

Bambi and her team are not customer savvy at all…read more Our 15 chicks were supposed to ship today and at 10:50 we got an email that they wouldn't ship bcuz 2 chicks didn't hatch. Ok... at that point you call the client and see what they would like to do. You emailed at 10:50, we responded 11:20 and you still didn't ship the chicks. Looking at the review tho on how they die, kind of happy we just refunded our order. This is a terrible, disorganized company. They wanted to push our order out 2 more weeks to ship. We had already waited 2 weeks since we selected the furthest date to ensure variety!

Great selection and friendly staff. They are a little pricey so sign up for their rewards program…read moreand save money. I am a fan!

The store is great and the staff are very friendly, especially to my 13 almost 14 year old dog…read more They all make him feel very special. This store has a great selections of pet products. I also really appreciate the curbside pickup!

Long-story short, 1)…read moreMy boy loves the 2 new toys the owner suggested. 2) She also hooked me up with these dried fish snacks (for him, not me). They're great. He was all over them. 3) She made the shopping experience very pleasant even when I was in a foul mood. Thank you.

The owner is wonderful and really helpful! She gives my pup a treat every time we come in and…read morealways has something for me when I ask for a specific type of product. My dog and I both really enjoy our visits!

I have known Ned, the owner, for going on 40 years. He and the rest of his staff are knowledgeable,…read morefriendly and work hard for your business. In this day of overwhelming internet domination, remember that the Madison Pet Shop is part of what makes this town great. If we lose this, we lose a little more of the heart and soul of the place we call home. Shop here, they are great folks and deserve your patronage.

Really nice pet store. Customer service was great. Friendly and Very helpful with great selection!!read more

I was so excited when Dukes opened up right around the corner from me. finally a place my dog and i…read morecan walk to together and shop! i have a pit mix and some people can be ignorant and judgmental, but from day 1 Kim and her mom have been so warm and welcoming to both my dog and I. now a few years later athena LIVES for her walks to Dukes Pen den to visit Kim and her mom and see all the goodies they have. her favorite is hands down the raw bar!

From the owner: Duke's Pet Den specializes in all natural pet food and treats for dogs and cats. If we don't carry…read morea specific brand of food, we will order it for you. We are starting our delivery services to accommodate our customers who don't have the time to get to the store, or just want the convenience of the goods at your door.

such a lovely store! very nice owner and i loved the selection of toys for my dog :) pretty…read morereasonable. there are some expensive toys but i found the perfect one.

Great store with responsive managers and owner. Always great me with a smile…read more Full selection of organic and allergy sensitive foods, very fair priced, will carry to your car

Unprofessional and rude staff, specially the grooming salon manager Tina, who wanted to charge me…read morean extra fee for late appointment, for being "6 minutes late" as my dog had to stop outside the store to poop. I will never come back and I don't recommend if you truly care about your dog. If they're rude like that in front of a dog owner, I won't trust them with my dog behind the doors. I have talked to Petsmart manager and she apologized and said no fee should be applied for 15 minutes delays. No excuses for the Grooming Salon manager.

STAY AWAY!!!!…read more If I could rate it 0 stars I would! What they did with my bernedoodle is worse than horrible! Staff was rude and ignorant! I left my bernedoodle here today and they made me wait FOUR HOURS just for them to cut him bald! They didn't even try to brush him! HORRIBLE. After a few hours I am seeing cuts all over his body from being shaved.

Every time I come here I'm always treated really good. All those the service is good, the…read morecleanliness throughout the store was good however the water fountain was disgusting, obviously I wasn't drinking for it most likely it's for the animals that come In but there's no reason there should be algae growing it's just nasty and a health hazard for our pups. As far as the quality of food it's amazing and never have an issue

The staff at Pet Supplies Plus are just great! They are so helpful and they really care about you…read moreand your pet's well being.

I stopped in Well Bred and was happy to see a well-stocked, organized store with some quality…read moreproducts. I discussed a few topics with a SEEMINGLY knowledgable gentleman at the cash register. I had an appointment up the road and came back after I was done. I had left a message with my dog's dermatologist regarding a supplement (Adored Beast) recommended by the salesman at Well Bred. I had some questions regarding antlers. My dogs had 2 different experiences from 2 different sources. The first pair of antlers broke after 2 or so weeks. The second pair never broke but have worn down significantly. I mentioned that the previous antlers were whole and approximately 7-8 inches long. He asked, "How large are the dogs?", "Are they aggressive chewers?" A puppy, 35 lbs..., and a 2-year-old, 55 lbs. They are aggressive chewers, in my opinion. The man suggested split antlers in the largest size, "more bang for the buck," he added. I happily paid the exorbitantly high price of $80 and change for the pair. Fortunately, I monitored them while they worked on the antlers. Approximately 10 minutes later, they had each broken huge, pointy shards off the antlers. This is not normal. The price aside, why would Well Bred sell something so potentially dangerous? Why would anyone be encouraged to buy something that could have very well landed my dogs in the emergency room? I called the next day and spoke to a woman I believe to be the manager. She apologized profusely and suggested maybe I should consider a more appropriate chew object for my dogs. Oh really? That's why I came to your store and had a lengthy discussion with your sales person. The last antlers I bought NEVER broke. I was told they are not supposed to. I no longer trust the advice of the sales help at Well Bred on any topic. The star is for a neat and clean store.

The staff here is super helpful and friendly. My dog was very comfy here. They have lots of treats…read moreto choose from. Some better than the major pet stores. They have a groomer there too, appointment needed, prices look good. One stop shop for my dog. This is my new place!!

This is a great pet store - the staff is always friendly and helpful. If they don't have an item…read morethey will try to get it for you. They have great promotions and if you become a Pet Supplies Plus member you can accumulate points for coupons and rewards.

The good: I have gone here for supplies, dog food etc over the years and always to give my 2 small…read moredogs self-baths. Today was horrible when I went to give their baths!!!! There are 3 tubs-2 large( which were being used w very large dogs) & one in the middle for small dogs. I washed my first pup & then the owner in the left began to blow dry her -obviously unbrushed- dog sending white hair EVERYWHERE! All over me, in my mouth, on my dogs, into my tub area and into the air! I just felt at a certain point that she was blowing it at me intentionally because she saw how annoyed I was. When I mentioned it to a manager and I asked him how long she would be because there is a 30 minute limit posted. I had been there for almost for 30 minutes already( set my timer)-she had certainly exceeded her limit! The manager simply said " I don't know" & walked away. I left with my wet dog and did not bathe my second dog. Not sure I will return to this location ever again. Horrible customer service.