Every time I go in, the staff is always so welcoming and nice. The atmosphere is clean and friendly…read morebut I bought 1,000 mealworms from here the other day and when I opened it most of them were dead. I don't know if that the container issue or what but if the packaging says 1,000 I'm going to expect 1,000 even if they are in a refrigerator now for my gecko I have to take time to figure out which are alive or dead so it's very very tedious I won't be buying any more mealworms in bulk from this store again!

Every time I come here I'm always treated really good. All those the service is good, the…read morecleanliness throughout the store was good however the water fountain was disgusting, obviously I wasn't drinking for it most likely it's for the animals that come In but there's no reason there should be algae growing it's just nasty and a health hazard for our pups. As far as the quality of food it's amazing and never have an issue

This store should be CLOSED !!!! I don't know how they are allowed to operate in this conditions …read more The store is dirty and messy . I went there to look at some fish and they had a bunch of Betta fishes DEAD in the containers and the very few that were alive obviously won't make it for much longer . The tanks where the fish are . Are extremely dirty with cloudy water and some have dead fish on the bottom of the tank . TERRIBLE MAINTENANCE , not to mention all the fish are dying because they don't have proper care . DEFINITELY would never buy anything from this place and add to my tank , not to mention the whole store is just messy and dirty . This locations should NOT BE ALLOWED TO OPERATE !!!!

The people who work at this petsmart location are amazing! We were recently visiting family in the…read morearea and needed a quick dog grooming but actually live about 2 hours away. Since we had time to kill waiting for our dog we visited the fish and reptiles where Irene worked. She is the most enthusiastic animal lover I think I've ever met! Then the salon team...I can't even put into words how accommodating they are! They took us last minute and treated my dog like family! They were efficient, knowledgeable and incredibly friendly. Then when we checked out, the cashier (whose name I cannot remember) was a doll! She got me some coupon discounts for my next visit and entertained my son...I could tell she was a fellow mom! Overall, I had such a great experience with this visit that I had to remember to come review it!

I do not typically do things like this but this crossed a line. ANIMAL ABUSE AND NEGLECT!!!…read more Petco at 2706 US-22 in Union, NJ you should be disgusted with yourself. I dropped off my dog (Teddy) at Petco grooming at 11:45AM for his appointment. I recieve a text message at 2:06 (OVER 2 HOURS SINCE BEING DROPPED OFF) that he was "not liking the blow dryer" and stating that the groomer "has to tend to her other dog appointments" I respond to the text message. I than did not receive a call or text from 2:06-4:00 (I got to the store at 4pm and another dog was on the grooming table) When I get there I find out that he has been in A CAGE the whole time after his bath (OVER 5-6 HOURS) so he can "air dry" He was completely ignored and neglected for hours on end while you are tending to other dogs and playing musical chairs with appointments. The groomer was visibly working with other dogs while my dog sat in a cage, are you kidding me? The kicker of this whole interaction was when I asked if he was done being groomed she told me it will take another 2 hours to finish him and if I wanted to "wait it out" I walked out the store with my dog wet and not groomed at 5:22pm- 5 HOURS AND 37 MINUTES AND YOU HAVENT DONE ANYTHING BUT BATHE HIM. This isn't just about bad service, it's about neglect. You do not keep someone's pet locked up half the day because you do not know how to manage your schedule correctly. He has been crying and shaking since leaving the groomers. I will never forgive this place for how they treated my baby and I will take it all the way there if needed

Straightforward pickup of my online order but with my PayPal payment they were able to give me a…read moregift card on the return vs send back to PayPal. They have a lot of snacks and toys and supplies, live fish and some gerbils. Adoption services and a grooming counter to one side of the store. However light on staff, had to wait a bit at the registers.

Gabriella in grooming was a lifesaver today. She took care of my pugs nails without an appointment…read more (she noticed she was due) and did a wonderful job, such care and knowledge. Thank you Gabi. The PetSmart Millburn is an incredible store. Management cares deeply, and the team is the same, they are helpful, patient, always kind, friendly, and they love your pets like they are their own. Questions, recommendations, helping you set up apps for points/rewards, it's top notch and they always go above and beyond to make you feel welcomed.

my dog was nicked and had to go to the vet. petsmart paid but it left my pup with anxiety and he…read morethrew up for a few days. meanwhile no one at petsmart reached out to ask about his condition. I've been going to this store for 3 years and groomer for over a year and that's the caring attitude????

Was on a search to find the perfect fish spot! This met all my needs, with the friendly welcoming…read morewhen you walk in, to the clean and friendly fish! I definitely will be coming back.

They have everything you could ask for and the staff is very helpful I found a new fish store for…read moresure

Long-story short, 1)…read moreMy boy loves the 2 new toys the owner suggested. 2) She also hooked me up with these dried fish snacks (for him, not me). They're great. He was all over them. 3) She made the shopping experience very pleasant even when I was in a foul mood. Thank you.

The owner is wonderful and really helpful! She gives my pup a treat every time we come in and…read morealways has something for me when I ask for a specific type of product. My dog and I both really enjoy our visits!

I won't bad mouth this franchise, but I will say this. The employees need to listen to the owners…read moreof the animals. My bichon came here in May and within 3 days after his grooming, he had a very bad ear infection in both ears. I did ask if they can make sure water doesn't get into his ears, and to my surprise no one listened.

I brought my Cavachon puppy Charli to the East Orange location a few months ago and definitely…read morewanted to try this location since it's closer to my home. We couldn't be happier with our experience. The woman at the front desk was so sweet to Charli when we walked in. He seemed to forget all about me as he wandered around behind the counter sniffing everything in his path. She asked me a few questions about the type of 'cut' I wanted for him and I left feeling comfortable that they would do a good job (leaving him is still not easy). Charli looked great when I picked him up a few hours later. We will definitely be returning to Animal Kingdom South!

So glad to finally have a pet store on Springfield Ave! The owner Rick is a true animal lover and…read morehis shop is well stocked with food, treats, toys and accessories. Picked up some yummy treats for my girl and she loved them! Can't wait to come back for new toys next time.

Super cute neighborhood pet store. The owner is very knowledgeable about dog supplies. Has great…read moredog supplies selection. The treats are 10/10!

I spent nearly $200 on tank products only. An employee advised me to buy from them the used sponges…read moreinstead brand new because they contained beneficial bacteria. Later, on night I saw what appeared to be a large number of parasites (see attached pictures). I obviously didn't want that in my home, so I discarded the sponges. When I returned to the store, he looked at me as if I was ignorant for throwing both sponges away, and the only explanation he gave me was, "Those are worms we feed to the fish here, and they hide in the sponges." They didn't even apologize for not mentioning the worms, nothing at all beyond what I described above. It was so upsetting. I ended up cleaning and throwing everything out that same night, driving myself crazy over it... horrible experience with them. Edited: It's crazy how other customers in their reviews (old post on Google ) are also talking about parasites and worms from this store. Thank God I didn't buy any fish. I only bought things to get the tank ready - plants (which went straight into the garbage), air system; air pump, tubing, sponges, a heater, and other accessories, but no fish. This place is disgusting. I wish I could post the video.

I was nervous about adding these fish to my collection called and spoke to the owner then placed an…read moreorder on line delivered via UPS. Well packed with excellent instructions for adding new fish. Great quality and color. Larger than expected. I made a mistake entering my address a second quick call issue fixed. Excellent arrive alive fish warranty.