Home Towne Pet Shoppe in West Caldwell is fabulous! They have a great selection and the nicest…read moreowners (Sam and Lynn) and staff (Daniela and Alicia) that are always friendly and knowledgeable. Highly recommend them!

Awesome pet store. Lynn and her entire staff are caring and knowledgeable. 5 stars and I am a…read moretough person to be impressed.

I have been keeping a koi pond for twenty years, and have experienced several different shops…read moredevoted to the hobby. However, upon ending up with Fitz's years ago, I have never looked back. I have been shopping with Fitz's for years. I have been hard-pressed to find higher quality koi locally. Fitz's imports some incredible koi from Japan. They supply any chemicals, tools, foods, accessories, and anything else related to koi ponds in the retail space. Their selection of aquatic plants is also impressive and high quality. Nick is wonderful and provides great service every time. Anything requested, he provides. He is also incredibly helpful and kind. Prices are fair and the shop is gorgeous inside. Highly-recommended for your pond needs!

From the owner: Fitz's Fish Ponds is the top importer of Japanese Koi in the USA! We have four retail locations as…read morewell as a farm and warehouse that houses thousands of our Japanese Koi.

Left the store in tears because of what I saw in the betta fish aisle. Cups of fish full of their…read moreown feces and algae, some dead, some gasping for air, others just plain old sick. I let one employee know, who called another girl over. she told me the fish "like to lay down". I told her i have a betta fish and theyre not supposed to be swimming in algae. She said "they would be cleaned tomorrow" (good to know theyre not cleaned daily). She took one dead one and one gasping for air "to the back". Guess that one wasn't saved. Got death stares from her for the next 15 mins i was in the store even though i did not blame her. So i bought another sick one and saved him (hes doing so well now just because i gave him clean water and space). But his fins are all ripped and tattered because he was corroding in his own waste. Shame on you, Petsmart. For real... do better.

I do not recommend using this location if you have a cat. I booked an appointment for my cat to get…read morea haircut, deshed, and bath. I really just wanted him to get a haircut and deshed, but that wasn't an option. Upon arrival, they told me it would take 2 to 3 hours. This made no sense to me. When I asked why, they admitted that they overbook every appointment and always have too many animals and not enough people to perform the pet grooming services. I received a call 2 1/2 hours later telling me that they were not able to give him a haircut because he was too "anxious," but they gave him a bath and deshed. I was very annoyed. It is their job to perform grooming services, yet here they are calling me saying they cannot perform grooming services. I basically had to pay $100 for a bath I could've done at home and for them to deshed him. When they brought him from the back, they handed him to me and said he's still wet because he was too "anxious" to finish drying him. They couldn't even blow dry the cat! To top it off the added a "Special care fee" to the bill. They couldn't even do the job that I paid for, yet they were charging me an extra fee.

Good service and excellent products. Curbside delivery and you can bring your pet into the store…read more Can't ask for much more..

Was looking for some bakery goodies for a special holiday, love that they stock them and quite a…read morelot of other things as well. A great neighborhood pet shop with lovely service and ownership.

I purchased a Red Sea 170 reefer. Warren the owner could not have been any nicer along with his…read morestaff great bunch of guys and extremely knowledgeable

This place is like a hole in the wall, im glad we found it within our travels for LFS. I always end…read moreup buying from here there's always a diamond in the rough. I like that the guy always remembers us even though we only travel here once a year from VA. And whatever i buy survives the 6 hour rid home and last for years. Also saw this vendor at RAP. They have cool business magnets shaped as a fish, its the small things!

My 13year old Pom was given a 9 a.m. appointment the young man who opened the door told me she…read morewould be ready in an hour and a half. another dog came in after me. I waited until 10:30 and called to see if she was ready there was no answer so I walked back to pick her up. I was told by same young man that it would be an additional 25 minutes since she was not ready yet. I explained it takes me 15 minutes to walk here and I would wait. I asked how far along she was thinking if she was wet or needed to be brushed I could do that at home. At that point I I found out she was in cage the entire two hours and not even started. He stated they were backed up but they were working on a dog in back to add insult to injury the person who came in behind me initially was picking up her dog. No excuse could be given to me why my dog was still in the cage not started since I purposely made her the first appointment of the day. I took my dog home without being groomed.I have used them previously feel this never should have happened they never even apologized just said have a nice day as I walked out what an insult. Would give them a zero.

The owner and staff were very straightforward, kind and knowledgable about my dog and her needs…read more The groomer (her name is Deana) is the most skilled groomer around. I have never seen my dog so calm and comfortable. If you are having doubts, do not hesitate! My dog loved the treats as well.

I could spend hours in L&B. They have such an incredible selection from treats, toys and food and…read moresupplements, you will leave with more than you intended. The staff is always helpful and patient but the best part of L&B is the quality of products they carry. You will not be disappointed!

The best little local pet store! My dog loves coming here and interacting with the friendly staff…read more They have a good variety of dog treats, toys, and food. We also like coming to the seasonal events like pictures with Santa!

Alaska went to DOGUE today and got her bath, deshedding, nails and she was looking so cute that I…read moredidn't resist in getting her a new outfit. Everybody at DOGUE is so kind and they treat our dogs as it's their dogs. I love when I'm in town I know I can bring her over and she will be taken care! Thank you guys!

Let me start off by saying that I never thought I'd be posting this review. We've praised this…read moreplace for YEARS, recommending it to every single one of our friends. We've been customers since 2019, bringing our golden retriever and our Samoyed to get groomed every two months. We would even drive 40 minutes each way to drop them off every time because we loved this place. Not even the $350 price tag at every appt kept us from coming back. I'm pregnant and had a very important scan at the hospital today. Given that we have two large dogs, it's usually very hard to get an appointment. Last week I scheduled an appointment for today and explained that we would be dropping off the dogs on the way to my appointment which was at 12:30. They confirmed that was fine and not an issue at all. We arrived at 11:45 and were told that we were too late to our appointment and they could not accommodate us with an insanely rude attitude. I explained the situation and what I had originally been told on the phone, to which they responded with "it wasn't me you spoke to." I explained that we've been loyal customers for 7 years, and that we always get a call if we're more than 5 minutes late. We didn't get one today. They told me "they never call" lol. I kept explaining about our unique circumstances and if there was anything they could do to help, to which they replied "no." We ended up having to drive 45 minutes back home to drop off our dogs, and beg the hospital to squeeze me in 45 minutes late to my appointment. The amount of anxiety they caused me was just unnecessary. But that's not even what bothered me the most. It was the utter lack of empathy, and understanding we were shown despite being loyal customers for over 7 years. No apology for their miscommunication, just the absolute worst attitude I've received as a customer in a while. TLDR; if you have big dogs, go somewhere else. Theres a reason their instagram only shows small dogs, they really don't have the capacity to handle big dogs with any margin of error, even if the error is their own. Time to find a new place.