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Fitz's Fish Ponds

5.0 (1 review)
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1 year ago

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PetSmart Grooming

PetSmart Grooming

(63 reviews)

Left the store in tears because of what I saw in the betta fish aisle. Cups of fish full of their…read moreown feces and algae, some dead, some gasping for air, others just plain old sick. I let one employee know, who called another girl over. she told me the fish "like to lay down". I told her i have a betta fish and theyre not supposed to be swimming in algae. She said "they would be cleaned tomorrow" (good to know theyre not cleaned daily). She took one dead one and one gasping for air "to the back". Guess that one wasn't saved. Got death stares from her for the next 15 mins i was in the store even though i did not blame her. So i bought another sick one and saved him (hes doing so well now just because i gave him clean water and space). But his fins are all ripped and tattered because he was corroding in his own waste. Shame on you, Petsmart. For real... do better.

I do not recommend using this location if you have a cat. I booked an appointment for my cat to get…read morea haircut, deshed, and bath. I really just wanted him to get a haircut and deshed, but that wasn't an option. Upon arrival, they told me it would take 2 to 3 hours. This made no sense to me. When I asked why, they admitted that they overbook every appointment and always have too many animals and not enough people to perform the pet grooming services. I received a call 2 1/2 hours later telling me that they were not able to give him a haircut because he was too "anxious," but they gave him a bath and deshed. I was very annoyed. It is their job to perform grooming services, yet here they are calling me saying they cannot perform grooming services. I basically had to pay $100 for a bath I could've done at home and for them to deshed him. When they brought him from the back, they handed him to me and said he's still wet because he was too "anxious" to finish drying him. They couldn't even blow dry the cat! To top it off the added a "Special care fee" to the bill. They couldn't even do the job that I paid for, yet they were charging me an extra fee.

Fitz's Fish Ponds - localfishstores - Updated May 2026

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