Did a curbside pick up and they never came after waiting for about 20 minutes I had to go in there…read moremyself and let them know I had a order for pick up and they weren't even busy just a lot of workers doing nothing

I brought in a new laptop in need of having everything transferred from the old one on Wednesday…read more Was told they needed two to three days to perform the transfer. Scheduled a pickup at 2:20 the following Sunday. Upon arrival I was told the transfer wasn't finished. No phone call, no text, no email to let me know it would be delayed. Was told they needed a few more hours. I said fine, let's schedule a pickup tomorrow. Oh they couldn't do that because they were booked out a few days. Really?? What an awful business. I took my laptops and will seek help elsewhere. Will never consider them for future needs, and I would warn everyone one else from doing the same.

The manager Heidi was horrific. We went 2 times to pick up our ordered phone and walked away with…read morenothing. She lied to us on the phone and said our phone was ready for pickup and it was not. She ignored customers in the store and talked to one customer about books she had read for 10 minutes while 5 customers weee waiting. I will be moving my phone service to any other carrier but T-Mobile. I'm so disappointed.

Heidelberg assisted me twice w/scams on my phone, once when I downloaded 2 different weather apps &…read morealso helped me get rid of an unwanted email. She not only was knowledgeable, but was very adept at showing me how she removed them. She was very personable & really enjoyed helping those of us that aren't so tech savvy!

I have compared my Magnepans to Klipsch LaScala (high sensitivity but a lot of ringing,) Wilsons…read more(fast but not as transparent,) Thiel, B&W 800 series, KEF LS 50, and others. My Maggies sound the best to my ears. I run them with the World's Greatest Amp - The Sunfire TGA-7401. And an XMC-1 for DAC/surround/pre-proc. Sony Linear Biotracer to a Rega Fono MM MKIII for analog. Nothing compares to the Magnepan sound, imaging, staging, and transparency.

MMG = BEST AUDIOPHILE SPEAKER BANG FOR BUCK! for $550/pair, you can't go wrong. They can be had for…read more$400 or less in the secondary market if you look hard enough. I have also owned the 2.5R 'true' ribbons, MG10, MMGC, etc. Dipolar speakers are simply awesome. The pinpoint accuracy of these speakers will reveal any weaknesses in any recording.

I had a wonderful experience here with Montay! I had to bring both of my kids with me while I tried…read moreto sort out getting new phones and he was so patient with me. He also was so warm and enthusiastic with my kids even though they were all over the place. It meant so much to me when he said they should come back and hang out another time. It's hard as a Mom to do all the things but everyone there is focused on making life be just a little easier. I saw several older people who came in that were struggling with the technology and every staff member was incredibly patient making sure that each customer understood how to use what they had. One customer came in and hugged Montay because they were so thankful for all the help he provided! I was touched that even when they didn't have the product I wanted in the store, they recommended I go to different corporate stores that may have it in stock. I couldn't believe that they were be willing to lose business just to help me out. The corporate stores lied over the phone to get me to go to the store and they didn't have anything in stock. The corporate stores not only said they had it in stock but that they would hold it for me. I then learned that corporate doesn't have that policy, that they would never put something on hold for me. I was lied to multiple times by other Verizon stores. I went straight back to Montay at Victra for Verizon and he had it sorted out within three days. So grateful for the customer service and knowledge shared! They really put the needs of the customer before everything else and will take the time to answer all of your questions and help you with everything you need. Highly recommend this place!

Eddie and Rodrigo were both super helpful and very friendly. They were able to answer all my…read morequestions & get everything taken care of for me!

The IT Sage has repaired my computer twice for a very reasonable price…read more Recently he came to my rescue when I had a new computer problem in another city. He sent me my old invoice by email so I could inform the tech about the previous work that was done. This was really helpful in ruling out what hardware might be causing the problem. Troung has earned his moniker as the "IT Sage."

Truong was exactly what I was looking for in a repair service. I can't stress the service portion…read moreenough. He is fast and responsive with his communication, he provided me several options as to what he could provide for my Apple products, and he gave me upfront quotes for the job. When bringing my Mac to Truong, he actually discovered a systemic issue with the product (sad day) but he provided me with options, and ultimately gave me the best solution to fit my needs. I will be going back to Truong for future repairs & service based on the experience I had.

Using the ACP at Cox I was able to get a laptop at a great price. I ordered it using my cell and…read moreafter 2 weeks, nothing. I called and a very nice woman told me the warehouse was behind and I should receive my laptop in 5 to 10 business days. Yesterday I received my laptop via FedEx. I had to sign for it, which was great, I did not have to worry about porch pirates. The laptop and charger were well packed. The laptop exceeded my expectations. I do have a couple of suggestions - please provide a link to the manufacturers web site to get their users manual. Your printed guide falls short. Also a Windows 10 guide/cheat sheet would be nice. The last version of Windows I used was XP Pro.

They sent me two broken monitors. I wouldn't have purchased the mini PC without a working monitor…read more I wouldn't recommend them to anybody go elsewhere. The first monitor doesn't work delivered in January 30th 2026. https://youtube.com/shorts/3fJyClssmdU?si=0uj4jfVQ_cTkaUQn Second monitor delivered 2/5/26 it's to big to fit on the tower. https://youtube.com/shorts/vlQsvMmaf08?si=bvufF2URpSrxn0FP It doesn't work if fit the tower https://youtube.com/shorts/gH6p8cQVBlk?si=l8nl5hFZlHDNAmLH

We got there with only minutes of them closing. Haven't been back but was referred by several ppl.read more

Recently needed to replace my old refrigerator. I sent an email which was promptly returned, the…read morenew one was ordered and delivered in a timely fashion. Happy with the product and the service!

I thought my android phone needed a new charging port and received a recommendation to try…read moreGophermods from a knowledgeable source. Gophermods simply cleaned it and it's good as new. Very quick and, even better, free! What a kind and helpful service.

The people here will go out of their way to patiently help you shop for a product or learning about…read morethe ins and outs of costs to repair or replace devices. And their quality of their work is exceptional at a very fair price.

Jarret is an exceptional team manager and gets five stars. My laptop is happy, which means I am…read morehappy. A while back, I contacted Chipheads for a comparison quote on the replacement of a laptop keyboard and frame after a water spill fried a touchpad. The first place I had visited for a quote was a lovely one-man shop that quoted me $300 minimum for the repair - and that was with full awareness that I'd already purchased my own replacement parts and therefore all cost on his part was purely labor. He also communicated clearly that accessing the keyboard area required moving multiple parts he was not entirely familiar with and laughed that he would have to give me the $2000+ laptop he'd tried to sell me if the repair didn't go well. I left the establishment unconvinced of his capability to fix my also $2000+ design powerhouse that had not left my side since I got her. Enter Chipheads. I contacted via the general email address on the website, outlining the general situation and requesting a quote. Chipheads teammate Scott responded, and the quote he gave was comparable. I then emailed to confirm that I'd ordered the right parts before making the decision to put my laptop basically in the hospital right before I was going to be gone for a full two weeks, so I wouldn't be able to get her back even if the parts were wrong and repairs could not be done. Scott never responded to that email, and I had to leave for my out-of-town event. When I'm home, I rely on my laptop heavily, so dropping off when I'm not occupied with an event is not ideal. When another long event came up on my schedule, I contacted Chipheads again, this time creating a new email thread directing back to the general email address - the previous thread had directed to Scott's email address after we connected. I admit that I was hoping that I would connect with Jarret this time, and I did. He responded not only quickly but also giving me the option of a two-week repair period for less than $200. I'd be occupied with my event for exactly that amount of time anyway, so this was perfect. When I arrived the day before my event started, Jarret was with another guest. Both the impression that the first shop had given me about the delicate nature of my repair and my own experience in tinkering with laptops and electronics in general added to why I specifically waited to speak directly with Jarret given the impression of reliability he gave me in our correspondence. I dropped my laptop off with Jarret the day before my event started. Less than 48 hours later, he called to let me know that my laptop was ready for pickup. That was back in August. I specifically waited to ensure that the laptop was in perfect working order before leaving a review. It's now October. Safe to say, my laptop is in good health. Dropping one star for Scott dropping the ball on communication. Regardless, I'd wholeheartedly recommend Chipheads for your repair and upgrade needs.

I called to hopefully get a quote or know if they are able to solve my computer issue regarding…read moredata recovery. The guy Jared who answered the phone was very rude and unprofessional. He was constantly interrupting me after asking a question and also responding with attitude whenever he spoke. After seeing some of these reviews, I'm glad I called and didn't waste my time going here.

Hey everybody, I recently (about a month ago) bought this mid grade gaming rig off of these guys. I…read morewent in one day and told them I was for sure about it and came back a couple of days later for purchase. First day, It originally was $475, said Justin, for... Motherboard: Asrock Z97 extreme 4 gaming MB CPU: Intel core i5-4690K GPU: Nvidia GTX 970 4GB RAM: 16GB DDR3 1600Mhz (x2 8GB sticks) Corsair vengeance PSU: CX600M Hard Drives: x1 250GB SSD & x1 2TB HDD "Fresh reinstallation of windows 10" ... I was fine with that. I go back to purchase it and Justin installed an extra 16GB of memory for literally no reason, not requested nor was I told about it before hand, and they raise the price to $500. I accepted that because I was intending on streaming and upgrading so that much RAM was fine so I bought it from Josh (the other man working their) and asked if there was any bloatware or anything I should know about installed and he said no. I brought it home and there was so I cleared them all. So, I downloaded some games from Steam, Battlenet, Xbox App, and began to play. Now, my last rig had cooling issues with the side panel on so I usually had it off, but I left it on this rig because it has better cooling/more fans. It was all working fine at first then it crashed while I was playing COD War Zone so I switched games and that one crashed too... it said "unsuspected error" every time it crashed. I had used MSI afterburner to OC the GPU so I thought it was the GPU crashing from over heating, so I took the side panel off to provide more air to hopefully keep it cooler. The games continued to crash so I did a full fresh reset myself, cleaned the drives, and re-setup windows to my liking. I reinstalled all game clients I had before and games and they still crashed with the same error message coming after the screen went black. I called the man in charge, Justin, and requested a new layer of thermal paste for the GPU and CPU. He tells me I can't stay at the shop, but they'll stress test it and call me back. Justin calls me so I put the phone on speaker, and my girlfriend is with me listening, and he says that the games didn't crash once and temps never exceeded normal limits. He said, on the phone and in the shop, that they believed it was the CPU overheating, not the GPU, yet they did still reapply the thermal paste. I asked twice in the shop if they reapplied the thermal paste to both the CPU and GPU and they said they did. I bring my rig home to find my chords, GPU, and CPU still dusty with no prints or signs of being removed from their sockets. It crashed once more so I cleared CMOS and reset bios to default and now it works fine. I called today to talk about how he lied and he kept cutting me off and changing the story. My girlfriend and I both called him and Josh out for it and they denied it. They talked to me like I didn't know anything about computers when I've been using them since I was a kid. I'm not dumb and I'm not blind! Point of my post... they added to the product and raised the price on me without my knowledge. They gave me a surcharge of $15 for whatever reason. The tax was $51 and some cents. They lied about their services, they were disrespectful, and they denied lying. I don't recommend this place.

This store is great. If you're looking for a repair on rebuilt computer I would suggest you check…read morethem out. Well worth the drive if not close. My old computer was over 8 years old and had resisted doing anything about replacing it. Bought a completely rebuilt unit at Computronix. Couldn't be happier, should have done it long ago. Plugged it in a home everything loaded immediately. Internet and printer connection were one clink startup.