I've been here a fair amount over the years and it's been hit or miss for the employees, but 95 percent have been friendly and patient and quick, doing a job that is pretty taxing. And for the food? Same as all the other Chipotles, but cleaner than some. Too bad there's so much turnaround, never a good sign for a business. read more

Chipotle Mexican Grill - Outdoors at night, nice big windows. - Mexican Near Me - Washington, DC, District of Columbia

Chipotle charged my friend over $60 because of their own mistake, then refused to refund it, claiming, it would take to long and they didint know how. Absolutely ridiculous customer service. They take your money for their mistake and won't even fix it. read more

I frequent this location for order pickup and the customer service is consistently lacking, regardless of whether it is peak hours or not. Team staff should be coached to greet customers. There is no reason I should make eye contact with an associate and proceed to wait a significant time to be acknowledged and assisted. If the pick up shelves are not being utilized, greet and assist all customers equally. read more

Shocking to see how filthy this Chipotle was. Even though it was pretty empty when I entered, tables were full of trash from previous customers, rice and lettuce bits across most tables. Equally filthy, the drink/forks/ napkin stand was poorly stocked. read more

I visited this location for lunch on July 3-5, 2026, and this particular 1-start review (if there was 0 or negative option, I'd go with that) is in reference to my July 5th visit. First, I should say that most of the employees at that location are very nice people, and once again, this review is only specific to what happened on July 5th and to some extent on July 3rd. During the first week of July, the temperatures were 100+ F, and this particular location did not have plastic cups for water. So, every time I asked for water, the same employee was saying that they don't have cups and would not give a bigger cup. On July 3rd, it was resolved, as the Manager on duty on that day was reasonable person, who advised to his female employee to just give a bigger cup, which they have plenty. On July 5th, the same lady was once again doing her usual trick, trying to make me buy one of their $4-5 drinks, but after I told her that we've been through that, and I asked politely to give me one of the cups that they had. She did, I swiped the card, and she did not offer to give me a receipt. Luckily, I did notice a higher amount on the receipt, which turned out to be the extra $4 charge for the cup she gave me. When I requested a refund, she got very upset, as apparently, she did not know how to operate the cashier. The Manager on Duty came over, and she could fix the whole thing, but instead, she completely backed her incompetent employee, saying that if they give a bigger cup, they have to charge me. So, after back-and-forth, I was able to get a refund, but no water on a 100+ heat day. If Chipotle care in any shape or form about customer experience, they should take a disciplinary action against the Manager on Duty on July 5th at 2pm ET and her incompetent employee. read more

I have just experienced, at about 6:15PM this evening, what any reasonable person would describe as a racial incident at Chipoltle. I went in as normal (I go there a couple of times a month). I ordered my normal veggie burito and when it came to picking the veggies, I put my index finger very slightly forward above the glass partition. The server (large bearded African-American guy) yelled at me in a very hostile voice "You do that again and you won't get your Burito." I am a 50s white guy, actually wearing a neck brace from an operation. To say I was non-confrontational is a huge understatement. I appealed to the other server, calmly, to take over my order and just leave the first guy alone. She refused saying that was the policy. She was also African Amercian. I try not to find race in any situation. I am liberal politically and I enjoy living in a diverse neighborhood like Woodley. But when racism is clearly what is going on, I am not afraid to call it out. Shame on you Chipoltle for tolerating this in your otherwise-quality establishment. Kent K in Kalorama read more

FIREE OVERSTUFFED BOWLS- 10/10 recommend We also talked to this nice lady about her donut(this is not an innuendo), so it's a great spot to meet new people!! read more

Chipotle Mexican Grill - Chicken Burrito Bowl - Mexican Near Me - Washington, DC, District of Columbia

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It had been a while since I last had Chipotle, so I decided to stop by their Connecticut Ave. location tonight while working late. The store wasn't busy at all--only two employees were working, and one was leaving as I arrived. I ordered my usual bowl: rice, steak, brown beans, tomato, corn, sour cream, cheese, and guacamole on the side. However, when I got back to the office and started eating, I was extremely disappointed. All I could taste was salt. The food was overwhelmingly salty, and the steak was dry. I paid $17 for a meal that ended up in the trash. To make things worse, while I was at the store, I noticed that both the trash can and the recycling bin were overflowing. This experience has left me wondering if all Chipotle locations have declined like this. I used to enjoy their food, but after tonight, I'll be staying away. A waste of money and a big letdown. read more

Chipotle Mexican Grill - Chipotle bowl taste nothing but salt!! - Mexican Near Me - Washington, DC, District of Columbia

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if I could put no stars I would. I was ordering food and their manager illiana santos was yelling at her employees and i believe that is extremely unprofessional and toxic I will not be eating at this establishment again. read more

My experience was fine but it's a little bit dirty. Wouldn't recommend eating here maybe take it to go.

Let me start by saying that this was my first visit. My daughter is a chicken person and loves this chain. My wife likes it as well, Thus the vist here. I like reviewing because it helps others. What they did right; The food was fresh hot and plentiful. Most of the staff were upbeat and worked together well. My wife and daughter got the honey chicken bowl and burreto. I got the Steak bowl. It was delicious! What I did not like; The bathrooms were dirty and smelled. There was no air movement. Perhaps the ventilation fan was broken. The sink was missing the airator water restrictor on the water spout and quickly splached on us when it was used. Most people that used this one of the two bathrooms came out with wet cloths. The resteraunt was mostly clean (very busy place) for the time of day. Smelled amazing! My steak was fatty. I swallowed many pieces of fat so as not to call attention however, there were many I had to remove from my mouth. Unfortunatly, I threw some away. I belive a better trimming of the meats would make this a wonderful place. I did not complain to the management because I was with my family as said. I did not and don't now want a refund just a more refined Chipotle. FYI, We went on Sunday may 11th 2025 at 4:00 and are from out of town. I will update If I ever return to DC. I will go back and update the review. read more

I walked into this chipotle and someone was doing substances on one of the tables. I definitely would not recommend sitting down as I'm pretty sure they only clean the tables when they open and when they close. The food at this chipotle is pretty mediocre (it's just like any other chipotle.) This instance was about 8 months ago so I hope they have improved. read more

Rude service talking about people in a disrespectful manner. I did not appreciate the way the female individual was talking about me. The food was not as fresh anyway at this establishment. read more

Too many negative people here, everything about this location was up to standard! The workers were very nice and gave a good portion

Fixed my car perfectly! Great service and reasonably priced repairs! Would come again for servicing! read more

Chipotle Mexican Grill - After - Mexican Near Me - Washington, DC, District of Columbia

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An employee rolled my burrito in a sloppy and wrong way that left everything leaking out. When I pointed this out and asked how am I supposed to do that? They told me it was my fault because I did not order rice in my burrito. Like seriously? I am Mexican and know damn well how to fold a burrito and this person did it all wrong. They were super rude about it and tried to blame me for their incompetence. I will never eat here again. read more

Great location. Food here was very fresh. Had no issues with my order. Staff was friendly and quick. Portions were great. Place was very clean. Short con spoons and for some reason this location did not have recycling bins like most other locations. read more

Honestly if I can get by without a star I would. management needs a reality check and fast. Me and my two friends visit this location with my friend's service animal ( Dog ). when we came in we walked in the line no issues. We were immediately met with an employee telling my friend she has to " put her dog in the corner". ( For reference my friend's dog does not wear a vest or anything signally that he is a service animal and he does not have to ! ) My friend then respond by saying he is a service animal and asking how she was suppose to order if her dog is in a corner. The employee then proceeded to roll their eyes and go out of the line... moving forward we order and im guessing the manager because when i asked where they were that's who i was directed to told my friend next time the dog has to stay outside and my friend says once again this is a service animal and the manager proceeded to say well " they need to wear a vest" and when my friend replied to her saying no he does not she got extremely rude and then proceeded to say well " what service does he provide" excuse me ????? absolutely not you cannot ask a person those questions and if they are asked it is a specific way to ask them once the owner specified he was a service animal. My friend then responded and says he doesn't and they began to argue the manager got very disrespectful and rude asking my friend who is she talking to and the refusing to give is our food that we paid for. The cashier lady as this is all taking place decided to take it upon herself to snatch my friends food as she already paid for it and did not want to give her her food and then refused me service after my bowl was already made. Chipotle something needs to be done about this because these are lawsuits that can very much come about especially since I don't recall seeing any signage on the property, inside, or posted anywhere denying pers/animals. This Took place on March 6, 2024 at around 7:30pm. I see countless reviews of the said manager in this specific situation and the ignorance and lack of empathy this manager displayed was beyond ridiculous and she does not need to be working in a customer service environment PERIOD. read more

I've been to this location at the corner of Connecticut & Calvert NW in Woodley Park DC on a couple of occasions. It's the only good fast food dining option in the area. I've been here when I've done Uber driving. Parking is kind of a pain, but there are worse areas. The food is great like any Chipotle I've been to. read more

I've ordered here twice and my order was wrong both times. They did not give me anything close to double meat and the dressing wasn't there either. I've ordered online from other Chipotle's and never had this problem. I just wasted $17. If I could give them no stars, I would. Lesson learned. Not ordering from this one again. read more

I was not displeased with this Chipotle, which I visited on three occasions during a four-day conference held at the Marriott Wardman Park. The lines moved quickly, the menu items tasted as they do at other Chipotle's, and there was ample indoor seating. The folks who work there were also friendly, which is always a plus in my books. Scratch that, I was disappointed: they do not sell the $4.50 margaritas that I love so much. When I asked why not as I was paying for my late dinner, the very friendly dude said that he did not know, and then joked that he would be happy to grab margs with me after work. That's pretty much the best way to handle telling a girl the establishment is out of her drink. If you are in the mood for Chipotle, by all means go here. It's great. But I'm trying to be sparing with my stars unless the place really merits them, and this Chipotle did not have any 4- or 5-star features as I saw it. read more

This location is near a metro station, in fact on the same block. There are several restaurants on this strip, both sides of the street; Lebanese, Mediterranean, Afghan, Italian. I considered all of the options and still went with Chipotle. Mostly because I know how much I enjoy it and it was a safe choice because I was about to embark on a 5 hour train ride. The line was long and a bit slow, obviously very popular despite being surrounded by independently owned ethnic restaurants. Veggie Bowl to-go! President Obama has eaten here. They have the pic displayed. read more

(Two stars relative to other restaurants in this same price range.) My original review is below. I've left it unaltered. But I'm bumping it down from four stars to two. The staff is just not on its game lately, at all. Three times in the past couple of weeks they've just completely disregarded what I've said. I'd like guac on the side. Nope, a big heap on top. No tomatoes. Nope, here are a ton of tomatoes all over your food. And so forth. After each time, when you tell them that's not what you asked, they do not make your order a new. They just sort of pause and look at you and stand around until you say it's fine or walk out. If it wasn't so close to home, and so Chipotle, I'd sever ties and be done with it. This is not representative of all Chipotles, just this one. Previous review: I like this Chipotle. The line is never too long or too slow and the staff are friendly enough. The food is standard chipotle fare so, you know, it's a solid choice. read more

This was the worst experience I've ever had at a restaurant in the last 10 yrs. My $1,271 catering order was not even close to being ready ( approx 1 hr late) even though I told them when ordered weeks ago it was for a school and it needed to be ready or else kids couldn't eat lunch. Parents provide food one day a week No one cared, Luckily 2 Facility workers noticed the total incompetence and helped me run the boxes to my car . The place was filthy and had I seen the store first I would never let my family eat here or have ever ordered from here. Bottom line, TOTAL INCOMPETENCE. read more

This is by far the worst branch I've ever visited , ordered my food online because I only had a 30min break as I arrive my food still isn't finish ... even though It wasn't busy in the store the lady making my food was missing a couple items good thing I checked it because if I would've left I wouldn't have been able to come back and I would've been furious the lady then decides to add on the missing ingredients on the top which I refused because my food was exposed . So i wanted a fresh bowl she refused several times while the manager is witnessing this ... first and the last time going there read more

Don't bother with this location since they put very little effort into customer service. Ordered a bowl on-line for pick up that was supposed to include guacamole, a honey chipotle dressing and a chili pepper salsa, along with chips and corn salsa. I also indicated (because they give you the option to request) that I needed silverware (you know, so I could EAT my salad). Sadly, I pick up my salad, walk all the way back to the office and notice there is no guac, dressing or salsa. Also no silverware and the chips were stale as HELL. I went back to let them know the order wasn't right and they said they were out of dressing and guac. Well... here's customer service 101 -- you let the customer know this and OFFER them something else. I was offered queso but we all know that lettuce, some steak chunks, cheese and one little container of gueso doesn't add up to $17! I'll gladly go somewhere else that cares about my experience. read more

WOW. I'll preface this by saying I've lived in California for most of my adult life, I don't pretend this is real Mexican food - so let's get that out of the way. But, I love Chipotle, I adore them, I used to eat there every other day of the week. The food here was also fine - standard Chipotle and yummy. The people working here OMG!!! I have never, ever, ever, in my life seen or heard worse customer service reps making my food. They whispered and slurred and we could not hear them. Our kids were crying they were so mean. Literally, slurring, whispering, rolling their eyes at us -- and when we tried to answer what we needed we got a loud "HUH????" - And we weren't trying to do a complex order. It was literally like, "pinto beans please" - "HUHH?? (slur slur)" I don't know if this is just east coast living or what, but I have never seen worse customer service employees. Oh and if a manager is reading this, the same employees got so confused they didn't charge us for 2 burritos. This branch really needs to take a look at their staffing. read more

I just ordered a big burrito bowl with guacamole and they didn't add any to my bowl and didn't notice till I got home, like what the fuck is the point of ordering guacamole with my order if it's not gonna be added to it my bowl, very annoying and inconvenient read more

I love this location ! Food is always very fresh and well prepared. Dejah the manager and the rest of the staff are great. I love Chipotle, especially when there is a great staff preparing the food with love read more

The quality of food at this location is pretty good compared to others I've visited. The burritos are always spot on and good portions, chips are never stale as some other chipotles I've visited are almost inedible from being so rubbery. This is a convenient spot for me because it's close-ish to my work and there is usually parking available nearby, so it's a quick trip. What keeps it from 5 stars is some of the employees. I've come to this location 5+ times since we have been allowed to early in restaurants again since the beginning of COVID, yet every time I am here on a lunch break, employees have always been occupying one of the tables that should be reserved for guest to eat at after purchasing their meals. I believe only 3 tables in this restaurant fit the guidelines for "social distancing" and there has always been two other parties at the other tables, leaving nowhere else to eat here. While you may think it's no big deal, I'd rather just eat my food here after spending $15+ on a full meal, driving back up Connecticut just to eat in my car. Just like today, whoever was working the register was at the last table when I walked in, yet they walked over when I was checking out (clearly they were on the clock). While I understand labor laws require businesses to give breaks to employees, common areas such as dining rooms should be reserved for paying guests and not used as break areas, especially in times like this when business is slow and every sale matters to keep your place open. Just a thought, thanks for listening read more

I affectionately call this branch "The World's Worst Chipotle." It is really unbelievable how much a big chain can vary from location to location but this Chipotle is consistently bad. I live nearby so I find myself here from time to time and there is always something wrong. Typically at least 2 of the food items I want aren't available but there was one time when they were out of white rice, every meat except chicken, corn, guacamole, and soda cups. When I asked the worker what was going on she shrugged and said it had been a busy day before adding that I "could always go somewhere else." The one positive thing about this Chipotle is that there is hardly ever a line because there are so many other food options nearby. read more

When I go to Chipotle I expect (and want) two things: #1 The burrito will be the size of a newborn baby. #2 After finishing the burrito, I will feel like I've eaten a bowling ball. This particular Chipotle fulfills neither of my expectations. Maybe I'm being a glutton, but when I eat Chipotle, I want to walk home hunched over from the pain of a 15 lb. burrito. read more

Why do some parents let their children run around the eating establishment freely?? Sure, Chipotle is no Cityzen or even a Chili's. But when I'm standing in the soda fountain line to pour myself some iced tea and two little scalawags run up in front of me and JAM their hands into the lemon container and grab 3 lemons each (there's a plastic fork in there) while compensating the container w/ whatever sticky crap they've managed to accumulate throughout the course of the day, it's going to bother me. I mean, what the hell do they each need 3 lemons for, an impromptu lemonade stand?? If so, I hope the price of sugar triples, you little jerks. And yes, the fork was a clear plastic, but it's not the freakin Predator. One can still easily make it out. Other than having to change my drink choice, I had an easy time getting in and out since this Chipotle is set up nicely. The service is quick as always and it's very clean (except for the lemon container). As I was walking out, I had to avoid 1 of the kids as he was running his 30th lap w/ his parents obliviously chatting away at their table. If only my left leg was just a 1/2 sec slower than the rest of my body when it came to evasive maneuvers... read more

Chipotle uses the best ingredients to make some of the best darn burritos you're going to get east of California. The menu is extremely simple -- you can get a burrito, a burrito bowl, or hard or soft tacos. That's it. The main ingredients are either steak, chicken, barbacoa, or veggie. You have four different types of salsa to choose from, as well as cheese, guacamole, etc. Everything here is about 10,000 calories. The burritos are very sizable and will fill you up. The guacamole is stupendous -- it's just simply amazing. Even a side of guac with chips is a worthy purchase. It's only a block from the Woodley Park metro, so it's quite easy to reach. I'd say Chipotle is one of the best places to eat a quick lunch in all of Washington. read more

Want a quick, delicious, and very filling meal for a low price? Come to Chipotle for an enormous burrito! This is a good compromise for fast food that satisfies omnivores and vegetarians alike. This location is also right off the metro, so you can eat and dash. The McDonald's claims were concerning me a little, so I checked it out, and it turns out while they were once Chipotle's main investor, that is no longer the case as of October 2006. See the press release here if you don't believe me: http://phx.corporate-ir.net/phoenix.zhtml?c=194775&p=irol-newsArticle&ID=916004&highlight Chipotle is trans-fat free, uses naturally raised animal products (no antibiotics), has no artificial flavoring, and is environmentally conscious -- so you can eat with a conscience! The real challenge lies in trying not to over-eat. You can't really call it healthy, but it's not too far off. read more

I will begin by saying I am a true fan of Chipotle, I LOVE Chipotle! Love, love, love it! When I want to indulge, I go to Chipotle and order some steak tacos, when I want to behave, I order the steak burrito bowl. Yummy, every time...until I visited this location in DC. I was heartbroken as the location was right near the metro and a short walk to where we were staying, but it was terrible. Like all Chipotle restaurants, this location had a nice line when I visited. Since I walked by the restaurant several times a day during my visit, at times I would see the line out the door. Mostly tourists who likely have the same love affair that I have with my local Chipotle, because let's face it, it is pretty awesome! My experience began with pretty messy preparation of my tacos. Half of the filling was outside of the tacos, worker #1 was having a pretty hard time getting it right, so worker #2 grabbed a fork and pushed the escaping contents back into the tortillas. Had I been back home in Bellevue, I would have asked for them to start over, it was a mess. Worker #3 had some neck tattoos and I was taught to not ask people with neck tattoos to remake your food... In regards to the quality of the food, the beef was tough, fatty and it was cold. They were pretty skimpy on the cheese and quak. I decided to really splurge and order the chips and salsa. If you have been to Chipotle, you know these are a real spurge since the chips have more calories than the tacos! The chips were stale, not edible at all, so disappointing. I ate my soggy, cold tacos with a fork, comforted only by the warmth of my free flowing tears. Quite shameful for this location to have the Chipotle name. I am giving it two stars instead of one because I didn't find anything gross (other than gristle) in my food. Hey, I'm reaching, it is Chipotle after all. read more

People say, "if it looks like a duck, swims like a duck, and quacks like a duck, it's probably a duck." In the same vein, if it's Halloween and a bunch of twenty-somethings are in a line in haphazardly assembled costumes, they're PROBABLY just waiting for $3 BOOritos at Chipotle. Good parallel? Probably not. Good burrito? Oh yes. On an average day, the value at Chipotle is unmatched, considering the quality and freshness of the ingredients, and the fact that it's fast food that's slightly less likely to cause artery blockage than your average French fries. $7ish for an extremely filling burrito/bowl/salad/tacos(3) made of local, relatively healthy ingredients? Pretty great. $3 for the same BOOrito/bowl/salad/tacos just for putting on an American flag cape or some cat ears? It's this sort of deal that makes me think Halloween may be the best holiday of them all. Chipotle is a reliable choice any day of the year, but it is NOT to be missed on Halloween. Is it the most authentically delicious Tex-Mex you'll ever try? Nope. It is, however, delightfully consistent, no matter where you go, and a filling (**really, really filling) meal for about $7. read more

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For quick, cheap eats, Woodley Park isn't the ideal neighborhood to search. There are a couple of mediocre Chinese spots for that, and the best one doesn't have seating. That being said, Chipotle is a pretty good option for a speedy bite in this neck of the woods. My pick is usually a chicken or barbacoa (spicy, shredded beef) burrito with cheese and a combination of a couple salsas - spicy, mild green, mild corn and pico de gallo - they'll put in all four if you want 'em. Be warned: I've heard that their barbacoa, while tasty, is their fattiest meat option. If you load up your burrito with that, cheese, sour cream and guac, you're looking at something like 60 grams of fat. I usually split one or opt for the chicken bol if I'm trying to be "healthy." That's relatively speaking, of course. read more

I've been disappointed in this Chipotle more than once. Aside from a couple of issues this would seem to be a perfectly serviceable option in the nationwide chain of burrito shops, but this one just keeps falling a bit short. I understand that this is a very busy location, but the lack of cleanliness each time I've been in here is more than just "dealing with a rush". That's great that they get busy, but when there are now four customers in the place and you have extra employees standing around, they should probably be cleaning, putting out napkins, fixing the soda machine, etc. That next "rush" you have to deal with is going to really suck if you never cleaned up after the first one. The other thing besides cleanliness that gets me about this location is that they are bizarrely stingy with extras. I don't mean the meat, beans, and guac. We all know those things aren't cheap these days. I mean the salsa and lettuce. This is the only Chipotle I've ever been in where, when asking for a little more lettuce, I was told "No, that's enough" and then when asking again was told "No, you have enough". Just a very odd way to react to what is probably the least pricey thing in the entire place. There are plenty of other Chipotle locations in D.C. and the surrounding area. If I'm in this area I'll go a bit out of my way to one of the others with better service and fewer napkins on the floor. read more

This Chipotle is standard Chipotle quality. If you like Chipotle, you'll be a fan of the food--they didn't mess up orders, and knew what they were doing. This location is also able to handle large groups with efficiency and grace, which we really appreciated, though the seating area for said large groups isn't the most convenient. In addition, the seating area was also somewhat dirty and grubby. However, our burritos / bowls were also on the large side, so that was great! read more