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    Five Guys

    3.6 (31 reviews)
    Closed 10:00 am - 11:00 pm
    Updated 3 months ago

    Order Five Guys Takeout or Delivery

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    FIVE GUYS ATMOSPHERE

    What's the vibe?
    Loud
    Casual
    Good for groups
    Dogs allowed

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    Recommended Reviews - Five Guys

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    Reviews With Photos

    Dave M.

    I came here after a super long day at work. Since I skipped lunch ch entirely, I really needed lunch and dinner in one. I already knew that their burgers are the hugest in town, and the pack a gazillion calories, hence the reason why I came here. I decided on just the regular hamburger with lettuce, tomatoes, those jalepeno peppers, and ketchup. I struggled to decide if I should also order fries, and after a few seconds I added the regular fries. With the small fountain drink, I was looking at nearly $20.00 which was OK because I only venture off-course with my calorie goals once in a blue moon. I am so overjoyed that they brought back the free peanuts, because I think that they took those away during the pandemic. The cooks jumped right on my order so there was really no wait. I can't wait to get home and finally put something in my stomach!

    The top to the barbecue sauce: buried inside my burger. I did NOT order that!!!

    I used to really, really like this Five Guys. Lately, they have declined, and what happened today is just about the last straw. When I walked in, there was only one person ahead of me - the place was not packed, at all. But after waiting 10 minutes, I went to see what happened, since they were calling numbers far after mine. THEY COULDN'T FIND MY FOOD. I gave them the receipt to make a new burger. When it was done, I then rushed home. When I got home, I opened the wrapper only to find THE TOP OF THE BBQ BOTTLE BURIED INSIDE! God only knows what would've happened if I had bitten into that. From the concern of dirt & germs on the outside of the top, to the hard plastic, and whatever else could find it's way inside a burger wrapper, I have completely lost confidence in what used to be one of my favorite spots.

    Messy Veggie with Cheese
    D. Michelle D.

    Walked to this location on a nice Spring day to grab food to go. Ordered a veggie sandwich with no cheese, regular cajun fries, and little cheeseburger. The female at the register asked me if I wanted cheese on the sandwich and I stated clearly no -- no cheese. She said was pleasant, repeated the order and I paid with my card. We wait 5 orders for my food to be called, grab some napkins -- and head home. I walk home, fries smell great, open up my sandwich and immediately noticed melted cheese all over my sandwich. What a way to spoil the evening. I look at the receipt that shows no indication of cheese on my sandwich and look to call the store. I have to look up the number because its not on the receipt (its listed as 000-000-0000 rather than inputed properly) and I call the store. The "manager" answers the phone and I explain the issue to include the major inconvenience it is to have to come back to the store having walked to and from already. I explained that I now have to exhaust my time and gas to fix a problem that should have never occurred. I then asked him if he could just refund the sandwich over the phone and he said because it was with a card I had to come in for the return. Now, note, if it was with cash I would have to come back too! I told him that its not fair I am being inconvenienced and no way compensated for their mistake and he says,"When you come in I will remake your order and refund you money." I agree and asked how long will he be there and he said the rest of the evening. Before having opened the veggie sandwich, I placed the fries in a bowl for me and my daughter to share. So having been told to bring back the order, I got the brown bag OUT THE TRASH, poured the fries in it and tossed the sandwiches in and went back to the store. I get to the store and tell the guy at the register I am here for a refund and for the order to be remade. The "manager" is behind the grill, overhears and asks "How many veggies?" Now --- he doesn't come over to grab the receipt. He doesn't come over and apologize for the mishap, he just asks "how many veggies?"...Now how would he even know how to make the sandwich without coming over and getting the order?! This is the same attitude and lack of attention to detail that screwed it up the first time! So I proceed to reading the order and he says he's only replacing the veggie. Now I am pissed. Thats not what you said on the phone. My order consists of 3 items. You never said you would just replace a sandwich. I could have come another day to get $5 refunded for the sandwich! On the phone I originally asked how to refund the SANDWICH and showed disdain for having to come all the way back for just the sandwich so he offered to refund and replace the ORDER. So he says he's not replacing the order so he will just refund the whole thing with the same nonchalant attitude he had from start. So I ask for the district manager name and he can't give it to me. I ask for the corporate number and he says I can look it up at fiveguys.com. Really? Is this how Five Guys train managers to act when they mess up orders? Is this how you respond to PAYING customers who want fair resolution to a problem the STORE created? This "manager" refused to give me his name and laughed at my frustration and said "have a great night". Well, people -- I would not patronize this location. They are unprofessional and the whole time, this manager is back in forth with the register and the grill -- with no gloves. I will NEVER go here again. I called there 24 hrs customer service and requested a call and will followup with corporate. This "manager" needs to be demoted. A former frequent customer is now NO MORE.

    Cheeseburger
    Skyler K.

    The two stars were definitely for the food....But his place is by far one of the worst customer service experiences I have ever received. I came here after the Five guys in Maryland was having technology issues. My friends an I ran a special Christmas event earlier that day for some of the inner city children, and needless to say we were tired and very hungry. After having to go through the first Five Guys, we had hoped to have some kind of relief. We were greeted by a very rude woman who obviously didn't want to be working there. She took my order, a milkshake and some fries, and then that was that. My friends all took their orders and that was that as well. My fries came out in a timely manner, but my shake? fifteen minutes later AFTER asking them where my milkshake was I got it. No one had even started the shake! They had completely abandoned the milkshake station. And I am JUST GETTING STARTED!! Mind you my friend ordered her milkshake right after me, and her shake didn't get done. 15 minutes pass (thats when I got mine). 20. 25. Y'all, THIRTY, 3-0, minutes later she got her shake. But please do take note that this was AFTER her husband looked back at the counter staff ready to pounce at the clearly careless crew! But I'm not done. I decided I would go ahead and buy a burger. I had already paid a hefty price on fries and a shake (well over $10). So why not pay an extra ten for a cheeseburger. It's Five Guys. I wish y'all could look at me as I type this: I walk up to the counter ready to order, a younger, light skinned guy with a ton of hair LOOKS AT ME, not doing ANYTHING, and I'm just standing there waiting for him to say something. He just looks down and spins on his heel, looking for something else to do. Did I say something? Was I ugly? I smiled the entire time. Maybe I freaked him out by that. This man clearly did not want to help me! Don't believe me? Ask his coworker! After seeing that I had been standing there, the coworker said I'm sorry ma'am, how can I help you? Like this guy was the only guy I liked. HE is the reason for one of the two stars. He was so kind! I looked at him and said, "thank you for acknowledging me; I'd like to buy a burger." Like, he even saw that his coworker was slacking! He took my order, I received my burger in under ten minutes. Cool. I could not finish eating. Look, service plays a big part in how someone enjoys their food. I became less hungry after receiving my burger, as I was disgusted by the service. Never ever have I experienced this. As someone who works in hospitality, I was very disappointed. I'm glad this place is still getting service; Five Guys itself is awesome (except the prices..). I see others have experienced amazing customer service here. Maybe that day was a bad day to order from Five Guys on Riggs Road then. I want to experience what the others have experienced. And to the workers there: YOU chose to work here.

    Tyrone D. S.

    Short Version: Exceptional customer service, the usual generous portions and a relaxed and enjoyable atmosphere. Can't miss American Fare: Burger, fries and especially delicious shakes. Long Version: I'm a fan burgers, check me out on Twitter, @RexLightning. I promise you'll be impressed and have context. This is my first time here. I will definitely be back. The restaurant was clean, the service was fast and my burger was good. Fresh ingredients are worth the premium. I didn't experience any issues at all. Every employee here seemed to enjoy what they were doing and my interactions with them were positive. I'd come back again on that reason alone. I don't agree with harsh reviews for a new business, those things should be expected. I was greeted when I walked in and out, and in a town where patrons are treated like they're the ones being done a favor, it was refreshing. Hats off, glad this spot is in my neighborhood. Lastly, try a salted caramel/peanut butter shake. You're welcome.

    a row of stools in a fast food restaurant

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    5 months ago

    Business owner information

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    4 years ago

    Incredibly slow and unhelpful. Waiting over twenty minutes and multiple people have gotten their orders before I have.

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    8 years ago

    The staff at this five guys are always friendly. This appears to be a well run and well trained location. Keep it up.

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    Ask the Community - Five Guys

    Review Highlights - Five Guys

    I got the little bacon cheeseburger and it was super delicious.

    $15.23 Cheeseburger

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    San Pancho

    San Pancho

    4.5(139 reviews)
    1.2 mi

    As a Bay Area native who has eaten a lot of authentic Mission burritos, I was extremely skeptical…read morethat I would like/be impressed with San Pancho but it is truly worth the hype and is delicious. I knew it was going to be busy on a Saturday night, so I wanted to place my order in advance to minimize wait time but the website was not accepting orders at the time. So I drove down and took my chances, knowing I would have to wait. And honestly, even though it was packed, it took a total of 30 minutes from walking into the building before I had my burrito in hand. They were processing orders from UberEats, DoorDash, you name it, and also processing the dine-in and other take out orders. I waited by the bar with my Arnold Palmer (so refreshing) just watching the sheer magnitude of kitchen orders they were processing. Now for the most important part - the burrito! I went with a classic, the chicken super burrito. It was fantastic!! The guacamole was fresh, it was the perfect amount cheesy and moist from the cheese and sour cream, the chicken was tender, the rice and beans were flavorful, and the tortilla was perfectly warm and tasty holding it all together. I also loved the salsa verde on the side, it was punchy and so delicious. I had have had so many meh burritos in the DC area and this one truly stands out and is so good, even if it is double the price of those others. It is also a HUGE portion so you at least are getting a good bang for your buck. I definitely need to go again for breakfast, lunch, dinner, and try the entire menu, and all of the coffee drinks - I had my eye on the horchata latte but not with my dinner. I literally can't stop thinking about how good it was and I cannot wait to go back.

    The drinks were just fine to me but the burrito was very yummy and filling! Big portions, fresh…read moreingredients, and flavorful sauces. I got the Barbacoa and it was pretty delish. Would come back if I was in the area to try their breakfast burrito. That one looks even better!

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    San Pancho - Barbacoa quesadilla

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    Subway

    Subway

    1.0(7 reviews)
    1.5 miBrightwood
    $

    We made our orders, and halfway through, we saw a cockroach run through in between the meats, and…read morego under the counter. Not wanting to be rude, and at the insistence of my partner, we paid for our sandwiches and left. I managed to take a picture of the roach. My veggie patty came out from the fridge, so I felt slightly better when eating it, hoping that no roach came across it, but it was so frost bitten and then heated up, it tasted like a mush patty sandwich. It was by far the worst subway I've had. My partner ate his sandwich, and of course, now has food poisoning. He ordered the chicken bacon ranch sub. The sandwich artist also had his mask underneath his nose. I would highly recommend no ody to come here. I should have left immediately. Horrendous location.

    This subway, while conveniently located on the corner of Georgia & Piney Branch is always…read morebusy....and sadly, not at ALL efficient. I'm used to Subway people waiting impatiently on me to figure out WTH I want, but here....it's always the opposite. At this Subway, you'll have time to draft your entire Yelp review while waiting to order. Plan on a good 10-15 mins to stop in here. To add insult to injury, they will literally sprinkle the bare minimum amount of toppings...seriously.... 6 olive slices? Why don't you just sprinkle olive dust on it?! And I thought the 11" footlong was the worst of their crimes. Sadly no. Be prepared to get the evil eye when you ask for more olives and onions. There's a parking lot directly behind the building...be careful not to drive/step into the grave-sized potholes. I'm tempted to calculate the extra minutes in line + toppings shortage, divided by the close proximity to my house, minus the distance to the next closest subway in Takoma multiplied by the proportional increase in toppings, by the square root of improved customer service, carry the one.....oh screw it. I'll be back and I know it, It's right around the corner from my house. Damn.

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    Subway
    Subway
    Subway

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    Five Guys - burgers - Updated May 2026

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