Our go-to when we don't feel like cooking for an easy, inexpensive, semi-healthy meal! They used to be so stingy with the portions but have really improved over the last few months. read more

Ordered here last night. Did not receive reward of 1 guacamole and our salads were HALF the size they usually were. Also, grizzly chicken. Tried to contact but all I could get was automated chat. I DO NOT RECOMMEND THIS PLACE read more

Chipotle Mexican Grill - Chicken salad - Mexican Near Me - Waltham, Massachusetts

Really a 2.5 star review but I'll lean towards the 3 since the food that i did have was good. Chipotle's biggest global knock is their stingy food portions. I went and got 2 burrito bowls and one was so well portioned and the other was so less food! So needless to say, Chipotle still can't get it right consistently. The food that did come in our bowls did taste as expected though. This place has good food but over the years, their inconsistent size bowls has killed them. Prices are rising but they give out less food. My advice is to just raise the prices to what you want but be consistent on serving food. At least that way there are no surprises...and disappointment. read more

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This place is disgusting inside. Music is way too loud. Close the doors and just let all the mice run free and eat all the food on the table and the floor and save the employees from actually having to do their job. read more

Chipotle is never gonna win an award for being amazing or revolutionary, but their food is hot and well seasoned. The speed of the line was surprisingly slow so I marked it down a star for slow service but the people working there are friendly. There's no ambiance but again, it's a chipotle. read more

Chipotle Mexican Grill - Chicken bowl - Mexican Near Me - Waltham, Massachusetts

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I go to this joint like twice a week and the service and food depends on the mood of the employees. If they are cranky it will take hours to get served but if they are feeling good you'll be in and out (like when I go to the bathroom). The food slaps probably 2 out of 4 times. The two times it's eh. Ambiance is chipotle style ifykyk. From, your favorite influencer, -Orezru read more

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I hate to say this but I think they did not finish preparing my order and just delivered it to me There was only one ingredient- ground beef. That's it. read more

Chipotle Mexican Grill - Mexican Near Me - Waltham, Massachusetts

I went here pretty often. I probably have a stronger stomach than most people, because one of my friends did get sick from it, but I don't think I've ever gotten sick. Some of the workers were so nice during my college days. Thank you to the person who saved me after my art class. The lines are super long during dinner time. It can be like 20-40 minutes sometimes. read more

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Quick service, everything was very fresh and available Don't know why they got so many poor reviews read more

Summary: Either they just forgot to go to the bank to pick up more change, or they aren't being entirely truthful with what is really happening here. Transactions here are generally straightforward: Make food selections, pay with cash, out the door. Today was different: I was greeted with a sign that said there was an inability to handle cash transactions. Note that this isn't an inability to handle credit or debit transactions. Only a problem with cash transactions. You know, the kind that doesn't need much or any technology. I pointed out that this wasn't legal in Massachusetts. Massachusetts General Law chapter 255D section 10A requires businesses to accept cash (yes, it really does, go look it up; don't bother sending me an angry note saying the law doesn't say that). The staff I spoke with said their inability to accept cash was due to not having any quarters or dollar bills. Now back in the peak of the pandemic, there was a coin shortage in parts of the country. But this never impacted paper money, just coins. Moreover, it was never an issue in the Boston area -- I never once had a merchant claim they were unable to make change before this visit to Chipotle. So, facts so far: * This one Chipotle claims to be the only place in the Boston area that is experiencing a coin shortage, * This one Chipotle claims to be the only place *in the nation* that is experiencing a paper money shortage, Nonetheless, I wanted to help get this Chipotle back in compliance with the law. Although I couldn't complete any transaction, I offered to sell some of my one dollar bills, right on the spot. They had to get the manager involved for this transaction, who told me that there simply wasn't *any* cash, directly contradicting what I was told earlier. I went to a different business and was able to buy a late dinner there. Using cash. And there were no problems. Just like the hundreds of previous cash transactions since March 2020. Consequently, I am skeptical of the claims that this Chipotle is a victim of circumstance. Either they just forgot to go to the bank to pick up more change, or they aren't being entirely truthful with what is really happening here. read more

The quality and the combination of the ingredients at this Mexican fast food staple are unbeaten. I only wish they had more choices, similar to Subway or Moe's. read more

I should've looked on Yelp before placing my order for pickup. FOOD: I made an online order. I got the Steak burrito with, white rice, pinto beans, mild, cheese, and lettuce. The portion was devastatingly tiny. I kid you not, it was the size of the baseball. The other Chipotle locations I've gone to, the burritos are MASSIVE. To make matters worse, the rice was severely undercooked. It was like biting into gravel. Halfway into eating my kid-sized burrito, steak was overcooked. It was so hard to chew it was making my jaws hurt. And to top off my horrible experience, they forgot the cheese. Please do yourself a favor and never visit this location. Tell your loved ones, tell your friends and pets (because i wouldn't feed this to my dog) read more

Chipotle Mexican Grill - Mexican Near Me - Waltham, Massachusetts

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Don't count on them to have your food ready when you need it. I get half an hour for lunch, 12:30 to 1:00. I arranged for my food to be ready at 12:40, but it wasn't there when I got there. I waited for 13 minutes before I had to leave. The whole time, most of the staff were prepping orders for people standing in line at the restaurant. Why were they getting service while me and other online customers were left waiting? It's a burrito; it takes two minutes to assemble. Update: I never got the food, so I opened a ticket to try and get a refund. They sent me a bad coupon instead. Not a fault of this location, but just goes to show what kind of customer service you'll be dealing with if your order gets messed up. read more

every time i order here there is always something missing or messed up. i asked for queso and i got sour cream for my chips like what! are you kidding?!?!! me and no this isnt the first time. another writing...my chips have been stale 2 times now a few days ago and i thought it would change but it didnt now they are extra stale..... read more

Lexington St Waltham store. Servings are tiny; half spoonful of chicken. More than that the hot tray with food compartments was filthy. Food crusted on everywhere. Service was friendly, though. I was recently in Woburn store which was sparkling clean and portions were much better. Guess it depends on management. read more

I left this restaurant before completing my order. Upon entering, I passed by the soda station and it was dirty. The ice dispenser was not working. Used the restroom to wash my hands before eating and looking at the state of that I wondered how often they service them. Then standng in line I could see the serving area. It was filthy. Food spills everywhere. Counters disgusting. Not for me. This was 3pm, not a lunch or dinner rush period. read more

I never write reviews but this was the rudest chipotle I've ever been too. They seemed annoyed that they had to do their job. There was no one in there either so it wasn't busy. The employees rolled their eyes very visibly as I was ordering. read more

I had two bad experiences. The staff the took my order was unfriendly, condescending with negative vibes. I complained to the manager immediately about my experience, he was very unprofessional and doesn't seem he is equal to the task. His response was vague and I said to myself I won't be bothered going back there again. read more

Not one to ever leave reviews, but what I just experienced is not acceptable. I'm a waitress and work in the food industry myself so I understand mistakes can happen, but the fact that my pick up order was made incorrectly twice is crazy. My mom picked up my first bowl and when she got home all that was in it was rice beans and guac ... so it was missing many ingredients. I leave my house (waste gas money) to drive to the location, kindly let them know my order was made wrong. The guy cuts me off, grabs the bowl out of my hand and says with a smirk on his face; "so you want me to remake it?" I didn't get a sorry or any kind of apology. I'm already annoyed but I just shake it off and grab my new bowl, doesn't offer me anything just hands me the bowl and when I give him a look asks "oh do you want a new bag?" (Original bag had a huge rip in it). I get to the car open the bowl cover, it looks fine so I drive home. Get home and again there is no beans or barley any corn or salsa. To say I'm annoyed is an understatement... mistakes happen, but the least you can do is be apologetic to your customers when YOU'RE the one who made the mistake. Will never order from here again.... read more

SHOULD BE KICKED OUT OF FRANCHISE. I'm an easygoing person but I'm pissed. I travel from out of town and think wow I'd love chipotle they're consultant. WRONG. I got the smallest skimpiest portions (I'm only 120 lbs so doesn't take much to satisfy me) and I'm complaining. Then I watch the same guy serve the man next to me and give him three times as much food. INCONSISTENT AND SEXIST IF YOU ASK ME. DO NOT GIVE THIS PLACE YOUR BUSINESS. FIND THE NEXT CHIPOTLE! read more

Got food poisoning on March 6 and puked everything at night. I stayed in my bed for 2 days trying to recover. Either food was not fresh or staff didn't clean their hands. Stay away! read more

To start off the crew seemed to be completely spaced out. Looking around the place it seemed like there was nobody in charge and nobody cleaning the from of the house. There was also something off about the food and it didn't taste like the average chipotle, it wasn't bad food, but I eat at a chipotle a few times a week and something was most definitely off. I will visit chipotle again but I'm afraid this specific one needs a visit from corporate to get them up to par. read more

Chipotle Mexican Grill - Not the original look or vibe - Mexican Near Me - Waltham, Massachusetts

I usually come here after work when it's not busy. The service has been ok. A couple of times they forgot to give me my dressing even though at the beginning of the order they will ask if I want dressing for my salad. But for whatever reason they forget to put it in the bag and I don't notice until I get home. On more than one occasion, the guacamole looked brown. It still good and underneath all that brown is the green, but still I don't like seeing that. The staff is friendly and will greet and say bye. read more

I paid for my meal in cash. They told me they did not have any coins to give me for change. They said because of the national coin shortage they cannot give me coins. It was not much change I need it back, but if they keep doing this all the time it can add up to a lot of money. They said it was my problem that they weren't able to give me change because I paid in cash. They were very rude about it. read more

I got a bowl with rice, sour cream, cheese, extra guacamole with no beans, no lettuce, no tomato. The bowl was only half full and I told them to fill it up like other places. They refused to do so. I got a bottle of water with it and coat $17. Biggest waste of money ever. I left there even more hungry. Another guy came over to move trays around and put his bare thumb in someone's dish too. Not cool. No wonder people get sick here. read more

Paid extra for double meat on a delivery order and the burrito was about half the size as normal. Lots of very subpar experiences here.. sometimes the food is cold even when ordering there. I just don't think the employees really care that much? read more

Employees here are skimpy when it comes to meat and guacamole (even though you are paying extra for guacamole). The Five Guys next door is definitely a better option! read more

Just walked out of the door with our food which took approximately 20 minutes to even get made. About 10 workers in there with maybe 2 of them actually working. My girlfriend literally just walked back in because our bag of chips has maybe 10 chips in the bag. Visitors were coming in to visit their friends working there. Aka, distracting these soon-to-be unemployed people. The little guy on the line. Which was the only working on the line barely even knew what foods were what, not to mention my bowl barely has rice and black-beans on it. A serious waste of time and money. This store honestly should go out of business in this location and give someone else a chance to open a store and actually appreciate having a business here. read more

What is up with the hate on Chipotle?! I've personally have been visiting several times this month and each time was pretty darn friggin' good if you ask me. But then again I'm usually going out of my way because I'm craving a carnitas or barbacoa burrito. The food is pretty solid in that it's your standard fare and quality, so I don't understand what's with all the hate. The staff were genuinely nice when I was there. I do have to agree that they do need to practice their wrapping. The first time the woman who wrapped it was all over the place and broke the wrap and had to rewrap it for me. Not a big deal, it happens, she might have still been training, but she was nice about it. On that note, I enjoy the fact that this place is convenient, quick and with plenty of parking available. And it satisfies my burrito craving easily! Now, if they would start a loyalty program that would be even better seeing as I will be here often! read more

Pretty abysmal portions. More often than not, my burritos come out just larger than the size of a softball. It's the only location I've been to where this is a problem. I'm likely going to start going elsewhere. It's almost as if they're rationing off the stock they have and I get the feeling the line employees are being watched by their boss to keep portions low, profits up. The last time I went, I asked for salsa, the guy gave me a tablespoon worth. Felt pretty hungry after eating. For $11, I expect a whole lot more than that. No thanks... If you're choosing to order online, expect your burrito to be identical to the size of a Chinese Egg Roll. With you not there, in person, to watch things being made, they can go even lighter with the portions. They expect you pick up your bag (and not notice how light it is) and be on your way. read more

I would have liked to give Chipotle a better score because the service was great and I usually love chipotle. They even offered to grill my burrito which was a nice touch. The problem I had was that my chicken had an unusual amount of grisel/fat which is displeasing when you bite into it. I've never had that happen at Chipotle and to be honest I will probably go back because I've had success at other locations. Will update review on next visit! read more

I don't get why this Chipotle location has such a low rating. I've been frequenting this place a lot lately and have no complaints whatsoever. First off, you need to realize this is not a sit down restaurant of any kind, so I am not expecting top notch customer service here. If they smile and are friendly with me, good!; if not, I couldn't care less - I am here jst for the food anyway. As for the line during lunch time, that's expected, not just here but at any populate lunch spot. You can avoid that by ordering online - they'll tell you that your order will be ready in 45 minutes (this is the minimum wait time for online order throughout the day, not just lunch), so you just need to plan ahead and order in advance. Don't order, come in 10 minutes later, and complain that you have to wait longer than people wait in line. As for the food itself, one word : TASTY. Actually, another word: HEALTHY. Another one : AFFORDABLE. I often go for either the chicken or sofritas (which is a tofu based dish). There've been a few weeks when I have chipotle 3-4 times a week and I'm never tired of the food. read more

This was my first time in a Chipotle, and I must say, I wasn't impressed. The menu was very limited. The only choices you have are burrito (wrap or bowl), taco (soft and crunchy), or salad. That's pretty much it. I got a Chicken Burrito and a Steak Burrito. The flavor is there, I can tell the tastes of the meat without looking. Unlike burritos from a fast food joint, you can taste each individual ingredient. The establishment is clean and very organized. The staff, however, was not. The wrapper/server was slow and clumsy. The line just kept growing and growing. Only reason I got two burritos was because I went in with a mindset of getting a burrito and a plate of nachos or something. something they can put a spin on it. Nothing. Got two burritos with different content. If you're in a mood for a burrito, I reccommend going to Anna's Taqueria if you can. This place lacks originality and variety in their menu. Nothing where you can say, "Chipotle makes a mean_____." read more

It's chipotle. Why pay more for a smaller portion with less options and nasty queso when there's Moes. Stop wasting your money and make your way over to moes (only about a 5 minute walk up the road). You're welcome. read more

This place is trash. Can't make burrito bowls. Workers chillin talking while clocked in and not wearing masks. They're rude. Go anywhere but here! read more

This place is going downhill but I'm hopeful it will shape up again. Used to be perfect service but I think they have had some employee turnover and now the service is subpar. My biggest compliant is that the Diet Coke has been completely out twice in a row. Granted I usually go after work so people have had all day to drain the machine but come on. I even asked the staff if they would refill the syrup and they said it wasn't possible? read more

This location is filthy. The employees are nice and seem to work very hard. Perhaps they are short staffed. But it is repulsive inside, both in the eating area and behind the counter. Maybe a good candidate for delivery, but I can't imagine returning for dine-in. read more

Was amazed at how poor the service was. The three people I dealt with were barely responsive and, at best, apathetic. I asked for a chicken burrito with black beans on a wheat tortilla. She looked up at me and asked 'white or wheat'? I responded wheat. Then she said 'what kind of meat?' I could go on but you probably get the picture. Not a smile nor even an indication that they heard or saw me. I should have just left. I'll see what the food is like when I get home. Other locations have been great -- like Watertown. I've been here before and the service was way better. Someone needs to train these employees. I won't be back. Way too many options rather than pay money to feel like I am bothering them. Geez. And I was having such a good day. --- update the following morning Major tummy problems after eating here. Never again. Be warned. read more

This chipotle used to be good but now they are trying to give you about a half an ounce of steak and a quarter of an ounce of vegetables Will definitely look for other options. Tonight I went there and I walked out because the person behind the counter gave me about a half an ounce of steak and about a quarter of an ounce of vegetables and she teased me with another quarter of a scoop of meat asking "Do you want double the meat for an extra charge" I turned around and left. read more

this is single handedly the worst customer service ive had in a long time. i honestly think that everyone working was their first shift