Love 5 guys! You know what you're getting. Fresh beef and all the toppings you can ask for. Fries are great. Shakes are delicious. This location is pretty good. Staff is on point. I feel like it's will organized. Not a ton of seating and the layout is a little tight since the pick up counter for all the Uber eats people causes them to wait in the seating area and block the drink machines inadvertently. Not the end of the world. Not really any way to fix that without redesigning the whole place. Ample parking in the lot. I don't get the in-and-out fanatics who love a place with awful fries. Five Guys is my top fast food burger by a mile and the fries are at least in the top 2 or 3 of all fast food places. read more

Five Guys - Burgers Near Me - Waltham, Massachusetts

Waiting for 25+ minutes for milkshake. No communication from anyone except for a "one moment". Didn't know a moment was this long. Also ordered for pickup & the site asked for a tip. Glad I didn't tip beforehand because this is terrible service. Person for the milkshake station disappeared so someone else had to help out. read more

The kid at the register was so engrossed in his cell phone, he didn't notice me waiting to order for a solid minute. Someone else came take my order. Kid stay on his cell phone. The dope can't even talk to other humans. Why did they hire this idiot? Oh. Right. Sleepy burger place. Got it. read more

Nothing better than spending Easter in a five guys!!! No, seriously. This place is scrumptious and always gives me the burps cuz I eat the delicious burgers and fries so fast! Service is fire but it's a little chilly in here right now. Don't worry, those fries will warm me right up read more

Overpriced hamburgers, Sticky tables and chairs and un-welcomed diners ! Seriously what is going on with 5G's prices. 9.20 for a single patty and packaged bun. crazy. friendly service. read more

Five Guys - unwelcomed Guests - Burgers Near Me - Waltham, Massachusetts

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Food was good as usual but the worst customer service I've ever experienced. My partner and I doordashed and order and one burger arrived without any Patties? So I called and the person on the other end was very rude. They insisted that I was wrong and that there was at least one patty. They told me they needed proof. I asked if I could send a picture or something and then they hung up on me. So I drove 15 minutes there, said "here's your proof". Thankfully they remade my order but this was a very frustrating experience. read more

Five Guys - a person holding a sandwich with bacon, lettuce, and jalapeno peppers - Burgers Near Me - Waltham, Massachusetts

Stopped here for a burger after a long day of sitting at the next door's urgent care center. Prompt service and great food (as usual for a Five Guys). The portions are large, which is good for the high prices, and won't leave you hungry. I ordered my usual Bacon Cheeseburger topped with lettuce, tomato, and pickles. Decided to spice it up and try their Cajun fries. The five guys fries are not my favorite, but Cajun seasoning was quite nice. Wish it was spicier and dressed better though, wanted some more kick. All in all the food was good though. Was a full house, yet the wait was about 15 mins. Would recommend the burger, but pass on the fries :) read more

The food is amazing but the music is so loud they can't hear me ordering and gave me the wrong food read more

Five Guys - a sandwich and a drink on a table - Burgers Near Me - Waltham, Massachusetts

Ordered takeaway from here via Uber Eats. Ordered their large cajun fries, their bacon cheeseburger bowl with a bunch of different grilled veggies, their bacon cheeseburger (as a burger), and a milkshake. Total came out to $34. What's Hot - Quality. Yummy! One of the things I appreciate about Five Guys is that their food is pretty delicious and dependable at every location I've been to. This location is not an exception. Our bacon cheeseburgers were delicious and all the veggies were grilled and soft. - Takeaway packaging. The fries had its own separate bag and was taped together at the top. The burgers were in their own separate bag, which was also taped together at the top. During this time of the pandemic, I appreciate the extra effort by restaurants to show that the food hasn't been touched after it's put in the takeaway container. - Portions. That they didn't skimp on takeaway portions is even better. For example, every Five Guys locations I've been to always provides extra fries with every order. They always put extra scoops of fries in the bag, along with the fries in the cup. That's one of the reasons why we can get away with ordering smaller sizes. Haha... That they scooped some extra fries in our takeaway bag was helpful and definitely appreciated, because we were sharing the fries between two people. - Menu variety. I was not aware that Five Guys offers burger bowls as an option. That it came up as an option, on Uber Eats, is definitely something I appreciate. I can have my burger and fries without feeling as stuffed, which is helpful. - Price. Pretty reasonable, especially given the portions. What's Not - Food is not the most delivery friendly. To be fair, a lot of hot food is not the most delivery friendly. Additionally, hubby's milkshake was pretty watery after the few minutes it took for the delivery. Maybe make the milkshake thicker or frothier to survive the delivery? During this time of the pandemic, that is something hubby and I have become more accustomed to. - No peanuts with the takeaway order. To be fair, this is not a major issue. However, hubby and I have always enjoyed being able to eat peanuts at any Five Guys location. Their peanuts are readily available at every location and yummy. That we didn't get some scoops of peanuts with our takeaway order was a bit of a bummer. - Price. Be aware that there are many options for add-ons, and many options do cost extra, which can add to your tab. I don't think customer should be paying for condiments that come with food like burgers and hot dogs. After all, they aren't fancy condiments. Final Answer Yummy, reliable, and reasonably priced. Would plan on returning. read more

Five Guys - Bacon Cheeseburger bowl - Burgers Near Me - Waltham, Massachusetts

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Please do not order delivery food from this location!!! The last five times we have ordered from this location we we're missing food!!! A burger or a shake. as you know they put numbered stickers on each item to designate which item is which. Today a number two sticker was put on the outside of the bag and the bur was not inside the bag. please do not order from this location!!!! read more

One of the slowest locations I've been to, over multiple visits. Add 10-15 min to your pickup time or find a chair.

Best place ever,this one person named Evelyn She is the best she is very responsible and very kind. I work near the five guys and I always come every Saturday and she is always there always very kind. Best place ever she needs to get a raise or something. read more

I have a dairy allergy and have specifically requested no cheese. But have received burgers multiple times on DoorDash with cheese.

Had a sudden craving for five guys and made my way over to this one! I was able to easily order on their app and it was ready by the time I got there in about 15 minutes time. I visited here on a Friday evening after work. When we got there, we walked in and stood near the counter to ask for our order. It was a super quick in and out pickup process. Lucky for me, service was friendly and quick. I ordered a bacon burger and it was AMAZING. Its been too long since I've had Five Guys due to covid. It was definitely the burger fix that I had forgotten I needed! I love that you can easily customize your burger via the app and when you come in, its all ready. I really miss having some of their fries and definitely recommend their fries. I did see some people eating outside, which I hope was cleaned regularly but there are seats outside of Five Guys available for outdoor dining. read more

Five Guys - Bacon Burger - Burgers Near Me - Waltham, Massachusetts

The burgers aren't bad, but my question is why do they dice their onions? I hate it. Who puts diced onion on a burger (wait... I think mcd does it too) And also, the fries are just meh on their own. And I hate the fact that the cajun fries are seasoned after they're fried so all you're just getting a mouthful of stale seasoning in your mouth. read more

My husband and I like Five Guys and order frequently, but that may change. This is the 2nd time in a short period of time that we have both ordered bacon cheeseburgers and there was no cheese on them! Who wants a bacon cheeseburger without cheese? It's so disappointing without the delicious gooey melty cheese. That cheese is everything. So with that being said we are going to have to find somewhere else to get burgers. Our order and receipt clearly said 2 bacon cheeseburgers . I'm not sure how someone could leave cheese off. It's a simple task. Definitely disappointed. We were so excited we ordered right when they opened :( read more

This place is mediocre at best and I think is overrated in terms of burgers. I do, however, recommend the Cajun Fries and the shakes as those are decent in quality and flavor! This place has free peanuts though...yay, I guess. read more

Evelyn the manager sucks. They're giving out free food to their people's, I saw it and they're not sanitary to the point I had to watch them prepare my food which they messed up and gave me someone else's order with bacon on it and I don't eat bacon!!!!!!!. The higher ups need to do better at hiring people who can speak English and have good customer service skills, it's almost like everyone who works at this location is related to each other. I want to be compensated for this entire inconvenience. Plus it cost me to get there and back home to find out I got the wrong order. The lady who spoke no English made the big mistake of giving me the wrong order!!!. I'm pissed. read more

Good tasting burgers and fries but they have now priced me out as a customer. The burgers are juicy and the fries are hard to not stop eating. Now Way. ..way too expensive for a simple cheese burger or a hot dog. I just can't justify spending almost $50 bucks for burgers and fries for the kids and myself when there are cheaper choices with equal taste and quality. Good bye Guys. It was tasty while it lasted. read more

My husband and I stopped here for a bite to eat at 7pm (6/20/24) and were horrified at the conditions the employees were working in. It's been a 98 degree day all day and these poor people have been working all day with a broken air conditioner. It was unbearably hot inside, seriously must have been well over 100 degrees because it felt hotter inside than outside. You could tell all the workers were exhausted and on the verge of heatstroke, working over hot grills in that sauna. They told us the AC hadn't been working all day long and that the district manager Scott didn't care and wasn't concerned. My husband got the district managers number and called him to complain, but he did nothing to fix the issue. This is absolutely inhumane treatment of the workers. The restaurant absolutely should have been closed during a day with such a high heat index and no working AC/ventilation. We will be making a call to the labor board to file a complaint about this store's horrifically deplorable management! read more

Worst Five Guys in the area. Overpriced for the quality and quantity. Half of recent visits there have been issues with the order. Will move on from this location... read more

The nicest people. Stopped here earlier after a hike nearby for shakes. I got here right when the opened. They all chatted with my while my shakes were being made by the nicest man. It's amazing how much your mood changes for the better when people are nice to you! read more

"There is no way for us to put extra anything, technically we can not do that." We came down to mass for a gymnastics competition, from Connecticut where if you want extra they give it to you. To be told that we can not do that here is retarded. read more

The food came quickly but one of our burgers was missing and the food that did arrive was cold. I called about the missing burger and they said to put an order for it online to have it delivered. I asked if there were order minimums for delivery that would cause a problem and they said no. There was an order minimum so I tried to call again but they didn't answer. They finally picked up on the fourth try only to say that they couldn't help me. This was the first and last time we ordered from them. read more

Showed up last night at 9:55 PM, asked them if they were still open, they all had a glaze look over their eyes, said they were open. Got my order wrong,, did not inspire confidence, did not tell me my number for the first time in 150 trips. Bacon and bun were terrible, everything else OK. Please train your staff to work the entire shift. read more

This was my first time trying five guys. The gentlemen named Scott at the front was super welcoming and friendly. He was able to answer all my questions and hooked me onto getting an order of fries with my bacon cheeseburger and I'm happy to say he did. These fries are amazing! The burger is really good too! Definitely an instant hit. I'll be back. read more

Five Guys - a burger and french fries on a table - Burgers Near Me - Waltham, Massachusetts

Seriously guys I shouldn't have to give you a dirty look to put your mask back on while you're breathing over my food and wrapping it up to hand to me I cannot believe how irresponsible that young woman was sitting there Learing over my food with her mask under her chin sweetheart it doesn't work when it's not over your face! I'm highly disgusted and will not be coming back read more

So I had to find something to remove that nasty taste restaurant me sandwich and 5 guys never disappoint read more

A Few Weeks ago I went to the Medford Five Guys location and got an amazing burger I convinced my girlfriend to come to the one in our city She was amazed The Fries were super Fresh and crunchy and the cajun spice was amazing not too hot but enough to make your tastebuds dance The Burger was so filling we had it at lunch time and it filled us the entire day lol the Milk shakes could double as Desserts by themselves I believe our Server was Scott and he was super friendly and helped walk us thru the menu so giving Scott a big shout out as a great Server you really get a large portion for what you pay for so if you want your moneys worth 5 guys is the place read more

Wow hard to get burgers wrong but this place is one to avoid at all costs. Service about on par with the food at best. Quite disappointed as I really hoped this would be a go to Burger place for the family. read more

The food is excellent and decent value. But their curbside delivery is just a joke. We ordered and paid on line for our food. Arrived a few minutes before our scheduled time. Then waited ten minutes PAST our scheduled time before having to go INSIDE to pick up our order. The working staff had our order ready, and offered to replace it with fresher burgers, but had no intention to bring anything out. Be warned that "curbside" is not really available, even after their web site requested the make and model and color of our car! read more

$17 for a burger and fries minus a drink? Have you guys lost your goddamn minds? Ok. Granted. I like your burgers so ill treat myself from time to time. I get yall are hiding your condiments behind the counter now. For $17, don't you dare roll your eyes at me for asking for more than 3 ketchup packets for 2 unnecessary pounds of fries. Why you employees act as if sauce packets come directly out of your paychecks is beyond me. Maybe if you guys didn't give 25 adult portions of potatoes for a small fry, you can charge a little less than an arm and a leg. Just a thought for whomever the idiot in charge thinking any man can eat your Shrek like portions. read more

Customer service is non existent. They don't answer their phone. Ordered burger, coffee shake and fries. I received a vanilla shake, no straw and no ketchup with the fries. Called multiple times to have them take the shake off the bill but they refuse to answer the phone. 10/18 @ 3:00 pm. read more

Definitely order online -- skip the lines, or just feel really cool when you walk in and they ask for your name and they yell out, EUNICE IS HERE FOR HER ORDER (I'm going to assume that they'll insert your name and not yell out mine each time... that would be weird...). That makes things go faster/smoother, since this IS a new Five Guys location (case in point: I helped a fledgling Five Guy gal put in a ketchup bag in the canister...), but the food is still exactly the same: DELICIOUS. The burgers are juicy and the jalapenos are fresh. The cajun fries are plentiful and seriously spiced. Yep. Can't think of another burger joint I like more than Five Guys. I am glad I now don't have to shlep all the way to Everett or Natick for a cajun fries fix. read more

Great burgers, but I feel it's a bit on the expensive side. $8 for a bacon cheese burger, $2.50 for fries, $2.50 for drink. That's $13 for a standard fast food burger meal. To me, that's a bit high. They do give a ton of fries. Me and my son would get a "little fries" between us, and we struggle to finish. Great burgers, so if you're near one and debating on lunch or dinner, do your taste buds a favor and grab a burger. Be aware though, if you're ordering to go, grab napkins and keep in your pocket. The ones tossed in the bag will be covered in grease from the fries. read more

Very tasty (standard) Five Guys. The location is a bit louder than the one in Natick or Wayland, but no one goes there for a quiet meal. This new location struggled with the lunch rush, though, taking 12 minutes to fix my small bacon cheeseburger (several minutes longer than other locations at lunch). All in all, a very welcome addition to the very casual end of the dining scene in Waltham. read more

Five Guys - With a nice neighbor, too. - Burgers Near Me - Waltham, Massachusetts

Wow! I've never been to a Five Guys, but now I'm a fan. This was the most efficient restaurant I've ever been to. Whoever runs this place deserves a medal. The communication between their staff members during the busiest lunch hours is amazing. The ordering was hassle-free, and the food was prepared quickly. You can even order online ahead of time! The burgers and fries are excellent, and they even have a couple of those Coca-Cola machines that makes like 200+ combinations of soda flavors. Just one helpful tip: order one size smaller than you think you want. Their portions are HUGE. A regular burger is double, etc. read more

High stress environment that comes across as uninviting to the customer. Staff never engage with customers they're too busy speaking Spanish & ignoring customers. Management is impatient & unkept #blogmylifekns read more

I have a crush on five guys. I want each guy to individually be my boyfriend Monday - Friday. They would bring me a different cool drink and remind me I'm never going to be able to eat all the fries or finish a double cheeseburger despite my undying efforts to do so. I hope we never break up. read more

We had a WONDERFUL experience with employees Enzo and Martha! They were so warm and engaging when it came to the menu and us as customers! They went above and beyond by coming to our table to see if you needed anymore ketchup, napkins, etc. They truly made this experience so amazing for me and my friend who grabbed lunch there! read more