High stress environment that comes across as uninviting to the customer. Staff never engage with customers they're too busy speaking Spanish & ignoring customers. Management is impatient & unkept #blogmylifekns read more

Hi. I love this place so much I now have high cholesterol. I'm not kidding nor am I going to stop eating here. read more

Five Guys - Burgers Near Me - Waltham, Massachusetts

We had a WONDERFUL experience with employees Enzo and Martha! They were so warm and engaging when it came to the menu and us as customers! They went above and beyond by coming to our table to see if you needed anymore ketchup, napkins, etc. They truly made this experience so amazing for me and my friend who grabbed lunch there! read more

I'm not sure what all the hype is about. I had never been to Five Guys before and figured I'd try it out since they opened this place close to where I live. The burgers were mediocre at best. I ordered a cheeseburger with bacon, and got a soggy, messy, squished burger. The regular fries were cold and because the frying oil had not been changed for some time, they had turned black-ish. I was expecting more for the price they are charging--they are really not any better than other fast-food chain restaurants. The employees were very nice and helpful--that's really the only good thing about the place. I've had better burgers and better fries,for the same price from small local businesses in the area. Like I said, I really am not understanding people's obsession with this place. I love a good hamburger....what they are offering is far from my definition of a good burger. read more

I've been a 5 guys fan ever since the first time I ate here. The burgers are consistently great for a fast food place and considering the fact that they're made from scratch every time. I usually get the cheeseburger with extra cheese, oh so good! The fries are alright, I always wind up getting too much. A small is enough for 2 people really read more

We were able to sit inside. The burgers were really, really good. Juicy, ultra fresh. My nephew said it beats Smash burgers, This is an amazing place. We'll come again read more

Food was just ok. Taste like Wendy's. Double the cost. I was here a few months after restaurants could open. Tables were not six feet apart. I saw nobody clean the tables for the hour i was there. They had so many people in the store. Im surprised nobody else felt uncomfortable read more

1 out 3 times I got a good burger over the last few weeks. This past weekend I ordered a regular cheeseburger with an assortment of toppings. I watched as the cook squeezed/pressed down on every last ounce of juice out of every burger on the grill. The cook just kept on pressing down on the burgers. I got mine and every bit of juice was out of the burger. Plus the cook put the cheese on at the very end giving me 2 slices of non melted cheese. Gave them 2 stars because the toppings are fresh. Wish there was another fast burger chain in the area that was good. read more

I went to five guys expecting only five guys to be working there but to my surprise there was six guys and four women ( including the cashier).Other than this false advertisement the burgers and fries are great and I give it the big pow wow. Cajun fries are especially good if you're asking me read more

Well I used to be a big fan of this place and previously gave it a five star review, but the other day they screwed up my order and charged me for stuff I didn't get...and it was a takeout order, so I didn't find out until I'd gotten all the way home and opened it up. Then when I called, the little punk on the phone gave me a whole bunch of attitude as if it had been my fault and I was being unreasonable. He's telling me he can give me a refund "the next time I come in" and when I tell him "I don't want a refund, I want you to give me what I ordered and paid for" he starts accusing me of "giving him attitude." I'd like to point out that at no point did the words, "I'm sorry we made a mistake" ever come from him, after I lost 30 minutes of family time driving there, waiting for the food, and then driving home only to find I'd been charged for stuff I never got. Mistakes happen, what makes it unforgivable is the attitude the employee gave me instead of just apologizing, acknowledging my inconvenience, and fixing it. And of course, once he started getting nasty with me I couldn't trust him not to spit in my food or something. So that's my story, they make good burgers but there are some serious problems with how the employees treat people and there are other places I can get burgers so I see no reason to put up with this garbage. read more

Here's the deal. It's really very simple. It is never ok to ask what gender your kid is. My daughter completed treatment for an illness that made her lose her hair. It's growing back of course. But employees shouldn't be asking these kinds of questions. And worse - was the staring. YOU IDIOTS MADE HER CRY. If you're Joe White Bread you'd probably be fine there but not if you're even a little different. read more

I called for a takeout order I like my burgers well done I was told they cannot cook it well done but she would see what they could do. When I got it home is easy raw. Seriously? Won't be going back there anytime soon read more

Experts at their craft. Hands down best fast food burger of all time. Little bacon cheeseburger is plenty to leave me fully satisfied on this Wednesday afternoon! Just friendly service and top notch burgers. read more

I love five guys. They have exceptional burgers and fries. But this location was a let down. When I opened the bag I noticed that all the fries were just shoveled into the bag. There wasn't even an attempt made to put them in the cup. So by the time I dug through all the fries to the bottom to grab my burgers my hands were covered in Cajun seasoning as were the wrappings of the burgers. The cheese on my burger was barely melted and everything fell off the burger as soon as I opened it. The food tasted wonderful but presentation matters. read more

The food is great. my complaint is more on the managerial staff. I have been to this location numerous times for it is up the street from my house and I have witnessed on quite a few occasions how the management staff treats their employees. It seems to be continuous negative remarks and hostility towards their staff while in front of guests waiting for their food. I would hate to see how this management team treats their employees behind closed doors. I even asked a manager if I could have a certain person make my food cause she was the only one who seemed to know how to do her job cause she does my food perfect every time and I got an eye roll and a huff from a MANAGER! not only do they treat their guest rudely, they treat their staff just as bad. Very unfortunate. read more

We usually order online. Our order is always right and they're just finishing the fries when we get there to pick up. The burgers aren't always perfectly assembled... sometimes the bun is squished badly or the tinfoil is literally covered in half the toppings, but what can you really expect? The fries are always good and largely portioned (two of us share one regular fry) and the burgers are great too! They have all the toppings you could want and when you ask for extra something (like pickles) you actually get it. staff is always friendly and working hard! read more

I LOVE Five Guys! Their burgers are amazing! I always get the little cheeseburgers because the regular ones have two patties and that can be a lot of burger. Great cheeseburger! Fresh tasting, made in front of you. I've had a lot of burgers and I can honestly say that for the price you pay this is the BEST burger. Keep in mine that it is a fast food burger. The service is also great. Food doesn't take long at all. They always drop a ton of extra fries in your bag. I would definitely recommend them! read more

Worst five guys in MA, 1030 Main St. Waltham. Rude server, very very unfriendly environment. Worst burger I have ever had, wet buns with dirty and greasy wrapper, cold fries with no taste. Should not get even one star. Don't go there. read more

The food was delicious, and the staff was very nice. However, when I got my order home I found a half empty cup of fries, rather than the usual overflowing five guys cup (plus, they usually add an extra scoop of fries in the bag). I recommend paying attention to your order here to get your money's worth!! read more

Five Guys - Burgers Near Me - Waltham, Massachusetts

For a quick burger joint, I can't complain. Burgers are tasty, fries are awesome and service is quick. Personally, I think this is far better than any McDonald's, BK or Wendy's. I'd go back for a fast food fix! read more

This is a very good location for five guys and a great place to get burgers and hot dogs. Their burgers are the stars. Don't overlook the dogs they are great. Their fries are popular and they give you an huge portion. They are not my favorite fries. Their drink machine is fantastic and they now make shakes. I always order ahead on their excellent iPhone app and simply walk in and get my good that's ready and hot. We take out and eat in depending the situation. Great Five Guys. read more

For fast for this burger joint is fairly good. I had a ranch burger that was cooked medium. A little crispy on the outside and tender on the inside. The sause was slightly salty so that explains my reduced rating and the hand cut fries were somewhat not salt enough. I do like that they have a"bunless" option for their burgers and hotdogs. I like that the toppings are free ; nice added touch in a environment where everything is an up charge. Still a little price high for fast food but it was good. read more

Five Guys is a good burger place! The place is never too crowded (thank god) and it is very easy to find a table. The lines move quickly and I never have to wait too long for my food (YUM). The service is very friendly and the soda machines are awesome. The only thing I have to say is that sometimes they overdo it with the salt on the fries. It's so salty it feels like you just swallowed a gulp of sea water. The food overall is great though. But the Bacon Milkshakes...? read more

Super tasty great quality but not always consistant, lots of great memories here be sure to go with some friends.

I love this place , its VERY loud and energetic in there when its busy.. and I can order A1 sauce on my burger ! ( which are top notch.. expensive though ) There are a multitude of toppings you can add for free to your burger in any combination. read more

Love this place! We've been eating low-carb and they do an amazing lettuce wrap burger! So good...best place to grab a quick bite. Friendly service and good prices read more

Awesome place! Like the burgers and fries up here. Try not to become fat eating up here all the time:)

Awesome! Ordered online. I figure that's the best way to order. Able to skip the line altogether. Went there at peak lunch hour on Saturday and it was crazy! Was able to walk in and out with my order in about 2 minutes. I had never had a five guys burger before and now I'm mad at myself for having waited so long to try it. They make and awesome burger! read more

Best Burger EVER had!!!! Also it's not expensive!! I had a bacon burger with lettuce, tomato and onion, ketchup sauce. It's classic and delicious! Also they have free peanuts, liked it a lot. read more

Had been to several 5 guys food was ok. Went last Sunday to this one in Waltham and 2 of us who had everything on the burger got food poisoning and were sick for 2 days. Called the establishment and their response was 'our condiments are fresh.' Also saw on iwaspoisoned.com another group with the same issue on the same day. read more

This location is very accommodating to my husband's life-threatening sesame allergy. Efficient service, good food, and reasonable prices!

I first reviewed this store when it opened, noting that the fries order was about half the weight it should have been. Even though I assumed it was because they were still working out the kinks, I didn't go back because I wasn't satisfied with their response to my email. Well, a coworker talked me into trying them again tonight and guess what? The regular fries that should have been 14 1/2 ounces came in at only 9 ounces. Never again. read more

Yummy but messy presentation. Be careful. The food is delicious, I love that they use 100% ground American beef and natural products like peanut oil, however at this specific location I have always found my food to be thrown in a bag and when I get it its all greasy and tossed in on top of everything else. I'd have the bottom burger always soggy and deformed from all other stuff they shoved into one bag !and when id ask for a large fry id get a large fry and then tons of fries just thrown in enough to refill my large Fry cup up again at least once. It's a waste of food and its sloppy. Other than that the food usually always tastes the same read more

I have been going to Five Guys since they came to Waltham,.... it seems since then their food quality is going down but the prices are going up. Like I said I have been going since they opened and things change every time I go there. I love the taste of the burgers and I LOVE the fries,..... but the size of the burgers are getting smaller,... the way they cook the burgers now is different then they used to which could mean lack of training,... to many people but no one knows what to do. The burgers are smaller and they are dried out,... bacon is extremely hard cause they leave it sitting uncovered on the counter. $15 for one burger, fries ,and soda is a lot to since we are getting less food.... I will NOT go back to there again unless they learn how to cook without drying up burgers and make them big enough to warrant paying so much. read more

Fresh burgers made to order, huge portions (especially for fries), and all toppings are free -- whether it be for milkshakes or food! The cashiers are friendly and helpful, there is plenty of selection while still keeping a simple, easy-to-read menu, and it's one of the cleanest fast food places around. The free peanuts are also a big plus! read more