Ordered via app and it was ready and an easy pickup through the window. That would probably be the only reason I would try it again. My burrito had all of the chicken at the opposite end I started on. Overall the burrito was correct to order just not much mixing. My 5 year old self would have enjoyed it more as I got to eat all lettuce and salsa. Then ate pinto beans rice and some cheese and remaining salsa. Then ate remaining rice and start of chicken with a scant amount of sour cream. Then wrapped up with remaining chicken and sour cream. Probably should have unwrapped it and mixed it up then rewarded but I'm not that talented. The worst part of the entire order was the chips. Now I used to think the guacamole and chips were the best I've had. However, the guacamole recipe has either been changed or this branch missed a measurement. It was OK but not amazing. But the chips were barely edible. Some were stale to the point I thought we must have got the lunch leftovers at 5pm... But some chips were just not cooked enough or cooked too much couldn't decide it was just a hard hunk of chiplike material that was too hard to chew. Looking at the last several reviews I don't think that my experience is unique which is sad for how busy they are. read more

When Chipotle is good it's very good! Unfortunately this store has its problems. Staff isn't always friendly and often act like they don't want to be there. More times than not the dining room is dirty and trash overflowing. Your best bet is to order in person to make sure your order is correct. Call in orders struggle to get it right. Sure do wish they'd distribute the ingredients more evenly. Food temperature often warm at best. I will say the guacamole is very tasty. read more

Service was quick, parking was easy and plentiful. There is indoor and a small area for outdoor seating. The staff was doing their best to make the food on time and the condiments area was fully stocked. I arrived after lunch and the indoor restaurant area was in decent shape thank you for a good experience. read more

Chipotle Mexican Grill - Chipotle perfect time to have a nice meeting after lunch - Fast Food Near Me - Shawnee, Kansas

Great service, very clean and quiet! We came at the right time (3:30 on a Tuesday). Food portions were generous read more

Chipotle Mexican Grill - Our Barbacoa Bowl that fed my wife and me. We're full! - Fast Food Near Me - Shawnee, Kansas

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This is the second time I've ordered from this location and gotten barely anything in my bowl. I also ordered extra cheese and did not get very much. They also forgot my chips. Very disappointed. read more

Chipotle Mexican Grill - Fast Food Near Me - Shawnee, Kansas

NEVER. EVER. Visit. This. Chipotle. I mean unless you want half a bowl for full price. I would never ever recommend anyone go to this chipotle after seeing their piss poor excuse for a honey chicken BURRITO BOWL. So incredibly disappointed with whatever has happened to this chipotle. Seriously DO NOT waste your time and money. Go to any other one in the KC area. Everything needs improvement, from the unfriendly incredibly rude employees, to the food itself, to the potion size. Seriously do not waste your time, money, or calories here. It will only leave you disappointed, angry, and truth be told hungry. The entire store was a mess and there was trash on the floor inside and out. No respect for anything or anyone. read more

Chipotle Mexican Grill - Honey chicken burrito bowl with extra white rice. - Fast Food Near Me - Shawnee, Kansas

Terrible service. We received completely incorrect bowls than what we ordered and when we drove back, my husband was yelled at and argued with by the employee. She made a scene and threw the order at him when he asked her to correct it. Do not recommend going to this Chipotle, ever. read more

It's always burning hot inside like the ac doesn't work the employees could care less you are there and are mixing rice and keep their back turned so they don't even have to look at you. I stood there for a few minutes until people finally walked from the back to help me. What happened to customers service? read more

Under serving everyone, I asked for more stuff in my bowl. They didn't give it to me. I even offered to pay extra. They said they did not have vinaigrette. I know they did. They are lazy. They're rude. read more

We chose to dine in tonight, and the counter help was rude, dismissive, and didn't care about the food product they were making. I ordered a brisket quesadilla, kid size. First time the worker rushed to such a degree he didn't put it in the warmer to melt the cheese. Remade it, chose to add onions, and used the fattiest pieces. Counted three pieces of brisket. Asked to have it made for a third time. He overcooked it, so it was like a brick and overcooked. Jolene the tortilla so all the cheese went out. Very messy and tasteless. Didn't task for the fourth time. This was very disappointing and the front counter workers could have cared less about the food product they made or making anything right. read more

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My experiences the few times I've been here have been good in terms of quality. I get a veggie bowl, so can't speak to the quality of meat. I've only go into the lobby to order, which from reviews, sounds like may be the better option over drive thru or pickup. Service is hit or miss. But I think that may have to do with when teenagers are working lol read more

Put in a mobile order to pick up at the window. I literally was told that they are running behind to just pull around. I asked where do you want me to pull around too and I was told to just make a loop around the building again, so I can see if we have the order done for the person that is sitting behind you. So by the time I went to the loop back around the building, I sat for another 15 minutes for my order. Running behind happens, I understand that. But it's not the customer's fault so there's no need to be rude about it. This store needs some serious help. read more

Don't bother going to this location. This was the bowl they gave us before even being eaten. They have a habit of small portions. Won't be going back! read more

Chipotle Mexican Grill - Chipotle bowl - Fast Food Near Me - Shawnee, Kansas

Absolutely terrible service. Buyer beware, if you place a pick up order and go through the drive-through, depending on who's working, you're either met with indifference or straight up disrespect. I have never encountered chipotle employees more disrespectful than at this location, especially in the drive-through. On top of this, the portion size is abysmal if you place an order online. I wish I could give less than one star. read more

This chipotle needs some serious help before they go out of business after just opening up within this past year. We stopped by tonight at 6 PM to get two burritos, and when we walked in, we noticed a line out the door and a lot of upset online order folks grumbling about where their orders were. We sat in line for about 10 minutes before we even understood what was going on and what happened was that apparently chipotle took a big catering order during dinner time and it wiped out all of their meats, yet in the 10 minutes we sat there in line, they failed to even start prepping or putting meat on the grill to help get orders out the door. A lot of upset customers left, including ourselves. Sadly, this is about the third time that this situation has happened to me at this particular location in the last couple months. I'm giving up on this location. read more

Grumpy workers everywhere, the place is actually DISGUSTING. The trash is always full and it's dirty inside. They also barely fill the bowls. When they make a mistake, they WILL NOT do anything to make up for it! read more

Ordered a chicken bowl to go. There was no chicken on the line so he went around the corner to put some on it supposedly. There was a couple crumbs of chicken maybe but nothing I could taste! read more

Food is always fresh & delicious. I love to order ahead & pick up in the drive thru. They are a very busy location but they try their best to get your food to you quickly. read more

This is the best chipotle in Shawnee, Lenexa, and olathe, or maybe ever. Great portion sizings, super friendly staff, and never have slow wait times. I drive out of the way to come to this chipotle every time. read more

Zero stars. Filthy establishment. Tables and floor are NEVER clean. Tiny portions. Food is less than mediocre. Sad.

I just had the most bland burrito I have ever had! Very little if any cilantro, lime, jalepeno & salt! I will drive further away to another Chilpotke from now on! Oh by the way! My food from there is never warm! read more

Portions are extremely skimpy. The rice didn't even fill the bottom of the bowl and I could count the pieces of chicken I received. When I told them the amount of chicken in my bowl was unacceptable for the price, they said it would be an additional charge of $4 for more. Completely ridiculous. read more

I don't get it any more I really don't. I place a order to be picked up at 8pm, I get there before my pick up time and my order is ready no big deal at all. WHY THE HELL IS MY ORDER ICE COLD. I literally had to warm both meals up in the microwave because they seemed like that were fresh out of the refrigerator. If I could give 0 starts I would, tired of paying 20+ dollars to get half ass mediocre cold food. read more

Absolute worst experience at a restaurant. We got in the drive thru line at 6:35 for our 6:40 pick up time. The drive thru is set up that once you are in it, you cannot get out. We ended up having to sit there until 7:15 when we finally got up the window. We were told our order would be finished "in a little" since other orders were placed ahead of ours. We sat there for 10 minutes watching them make orders and place them on the shelf for other drive thru orders, even though we were sitting at the window. We didn't get our food until 7:25pm.... 45 minutes after the promised time and being forced to sit in the drive thru for 50 minutes with two upset young kids. read more

I only got on yelp to finally complain after after many many months of the same customer service and the same "quantity" and "quality" of the food. The workers seem to absolutely hate their jobs for one which of course trickles down to everything else. But I'm sure their also getting a lot from corporate. I understand the rise of inflation and cost management, etc. But I and others have noticed that the amount of food you get at this location is so skimpy, they seem to count the amount of chicken on bowl and one 1/2 scoop of rice, didn't even fill the bowl. Pictures are added from my wife's and I meal from when I got home. This has been an on going trend not only at this location but others in the Shawnee area as well. This is the last time I step foot into one of these locations because of the lack of quality in service, quality of food, and the biggest is quantity of food as well. If I'm going spend $23 on meal and only get a meal worth $12 I will gladly take my business else where. read more