Matthew provided exceptional service and professionalism throughout our experience. As a Security Director, I recognize the value of effective communication, leadership, and customer service, and Matthew excelled in all areas. Even in our short interaction, he made a lasting positive impression. Great job, Matthew, keep up the great work! We will be back because of you. Tittabawassee Rd. read more

Despite the decent reviews on Google, when I arrived at 11:15am they didn't have fajita veggies on the line. I asked the manager if he could just give me raw fajita veggies and he said no and that they haven't even prepped the fajitas (I usually get the veggie bowl and they're a key component. You guys have ONE job, cook a very basic chain fast casual restaurant menu and you can't even do that. I walked out, this location was pathetic. read more

I was actually surprised how good this location was. The order was ready on time, portion was exactly as ordered, and everything was seasoned very well. Like many chipotle locations, the dining area was a little dirty, but frankly, I've not seen a Chipotle that didn't have dirty tables... read more

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Food is generally good but restaurant is always dirty when we go. No tables are cleaned off so we usually opt to go sit in the vehicle.

The woman's restroom does not lock! The restaurant was dirty! Yikes I won't be back here.

Wow $10 for a burrito that looks like a taco ball burrito. I'm ok with my burrito not being overloaded but shit put something in it i getting half scoops like it's coming out of the workers paycheck directly I mean how much can rice actually cost you. This store is easily the worst I've ever been to I come for a meal and get a snack ive never had this problem for the Qdoba down the road i prefer chipotle but prefer to not be hungry to that's a nice bonus after buying food. read more

Came here after a late lift. Best decision I've made, not only was the staff absolutely a pleasure to deal with but super quick and loaded me up! Manager was super nice and she was quick to the point. Will return every night, easily the best chipotle around. Alonzo was AWESOME Meghan was the absolute best employee ever. Super nice, welcoming, and really good at wrapping my burrito. Positive ambiance all day. read more

The food is ok. The service is slow. And messy. The ambiance is ok nothing to write home about

We ordered two beef dinner and we were very disappointed, There was Barley any beef and what there was had fat on it ,I thought they where supposed to start doing better on thier proportions, Unfortunately not we paid over 30 dollars for pretty much a bowl of rice and beans ! Not Happy at all save your money ! read more

Staff is decent and the food and serving sizes are consistently good. Also, I've never been into a chipotle where they actually wipe down the tables and I saw someone wiping down a table (woah!!!). It's not awful. read more

Very disappointed this time. The portions are smaller than usual, not much meat, large amounts of fats instead of meat, guacamole was brown. mostly rice and beans. I could've made this for a 1/4 of the price and with more meat!! Not sure if it's this location, but we will not order from here again!!! read more

Terrible , one person taking orders making food. No chicken on tap. Skimpy portions.long waits . Very disappointed .

Staff was SUPER nice and helpful. Had all food available for in restaurant patrons (on a trip and have found many have shortages for in house food but fully available for online orders). Been to Chipotles frequently on travel and this one by far is always the best. 5 read more

Food is fresh. Great staff. Usually the burritos are made with nice portions, the only reason I'm not giving a five star is sometimes you get a random small burrito and it's disappointing. Most of the time it's very delicious and filling. read more

They never miss at this location. All of them kind, straight to the point, fast service, and good vibes. Food is always good too. 10/5

Unfortunately, I was not impressed. While waiting to order my food, I noticed that lack of team work around. The counter they place your food on was filthy, had beans stuck to my wrapper. The employees looked like they hated their job, attitude was the only thing they were serving. read more

Listen I can't deny that the food was delicious. But I do have to take into account that the conditions were below par. If you enjoy eating next to someone's hacked up chicken and streak burrito, then take a seat and chow down. I've seen cleaner porta potties than this place. read more

We drove a half hour to get here since we don't have one where we live and I won't be making the trip again. I frequented a Chipotle in Phoenix and loved it but this one...nope. We made our order for take out and the restaurant was not busy at all. The interior was messy and the restroom needed attention as well. The chicken was dried out and definitely not appealing. The portion size was inadequate to say the least. Again, I'm used to having enough for two meals but this barely gave me enough for one. Service was ok but he advertently gave us someone else's meal so he had to chase is down and take the meal from our order. Not a good impression and I would not be traveling back to this location. read more

I got a burrito from the Saginaw location and got a broken (in the middle) burrito. Kind of frustrating but they most certainly knew it was broken and instead of rewrapping it they left it as is and wrapped it with two foil wraps to disguise there mistake. read more

Chipotle Mexican Grill - Horribly wrapped/ broken burrito from chipotle - Mexican Near Me - Saginaw, Michigan

Ordered delivery. Ordered salsa and xtra jalapenos. Didn't come with either Called store manager and he laughed at me when I asked him about this. HORRIBLE cust service When I asked who his regional manager was I was hung up on.... SOMEWHERE ELSE these companies hey bug enough them customer service means nothing! read more

I've always liked Chipotle because they are the fresh food of the fast food! It's quick, reliable (chain), and you know exactly what you are going to get! The people in the store are pretty friendly, will help you with your order (just point at everytihng you want in your burrito)... and the prices are right! If you are like me... then the low-carb bowl is the way to go... tons of meat, topped with sour cream, cheese and guacamole! Add some tomatoes and lettuce, and you are set for under 5 carbs and probably pretty low calories too! It's hard not to love this place! read more

Very rude and racist. I always go with my husband who is white American but I'm not. They serve him very willingly and happily but just tend to frown their faces while they turn to me. If there is scraps of food they give to me, but would offer my husband to wait until they replace the new batch.I am diabetic, so I always get a burrito ball with no chips, no wrap, no rice, no beans, just beef and all the dressings. Once I told the girl " all the rest on", after the beef, she looked at me disgusted and repeated " everything??!" I said " yes, please, but be light on the hot sauce". She acted very mad and started to slam things on top of each other quickly and added extra hot sauce on purpose ( because she was very stingy on every other item) and started sealing the lid while I was trying to ask for queso cheese on top. She got more mad and started to re-open the lid and said but you will have to pay $2.50 extra( as if this is my punishment), which I have never seen anybody charging extra at a taco bar for building your ball. I paid the extra, took the food, went home and threw it away because in my culture this is " food made with hate", which will make you sick..... Never again, and will pass on the story to all my friends and connection. Good luck with the extra $2.50 read more

The service my family received today was unacceptable. There were 7 people working in the store and one person working the line. This young man was making takeout orders for several minutes before helping us and was visibly flustered. I ordered a veggie bowl and understandably they were not carrying romaine due to the ecoli outbreak but they also did not have guacamole. There was no sign posted that they were out of guacamole so you did not know until you were finished creating your bowl. When I asked if they do anything with the price because they had no guacamole which comes on the veggie bowl and is $2. The cashier who stood idly watching his coworker frantically service the growing line would not throw in a soda for me. They also were out of coke. Overall extremely poor showing by this Chipotle and no evidence of concern for the customer experience by employees. read more

I freaking love Chipotle. Their food is so good. This location is great. I went at 12:30 today. I didn't have to wait in line and the staff were quick to help me. I had the sofritas bowl and it was amazing. Good serving size for the price. I have visited this place several times and I continue to go back. I wish they had a drive through. Very good experience. I would recommend this to other. read more

WOW ignore all the bad reviews, this place is amazing. My portion was huge and it was so flavorful. Ordered online two hours in advance and got there a little bit earlier and it was ready. Perfect after I have been driving on my way back home. read more

You probably already know what this place is and what you're going to order. I've been around to plenty locations of this chain, I've seen fire and rain, and I've even seen a velvet painting of a whale and a dolphin gettin' it on. I can say confidently this is the best Chipotle location I've been to. While there's certainly been a few misfires and I've had my fair share of undersized bowls and burritos, they are almost always on point. Ask for more and you shall receive more (unless you ask for double meat or Guac, you're paying for that, amigo). It's Chipotle. You know what you're dealing with. This is a good location. BRO TIP: get a burrito bowl with extra rice and beans and ask for a tortilla on the side. Make your own burrito at the table and enjoy double the food for your money! read more

In my opinion this place is MUCH better than Qdoba, which is really the only comparable place in the area. The menu is simple, but delicious and fantastic quality! Don't be afraid to ask for more of certain items, they don't charge extra and will gladly put another scoops of rice or whatever it may be. Guacamole costs extra, but it's worth it; it's made of mostly avocado where as other places add fillers like corn or tomato to cut costs. More seating would be nice, but that really goes for every Chipotle location I've been to. read more

I was in Saginaw for business, and I never been to chipotle before so I decided to give it a try: I found the menu list kind of confusing, especially with all the specials they had on the side. I ordered a burrito bowl , they're was 6 people in the line it took 15 minutes to get to the cashier and when I got there the orders were mixed and they had to organize them. the food was ok not the best I had but not the worst, the dining area looked a little messy and definitely could have used some attention. read more

Chipotle used to be one of my favorite spots and I was thrilled when saginaw finally got one but since then everything has gone downhill the workers for one are very rude and unprofessional. Sometimes I can deal with the rudeness but when the food is terrible there really is no point in returning back ever again for me at least, not the Saginaw location. I had to keep reminding the guy who was making my food to add more items because he was just throwing it on not even looking at what he was doing but instead chatting with co workers who all were just laughing and seamed to be not working at all or taking there jobs serious. Very awkward and uncomfortable place. When they first opened of course for the first year it was amazing just like all the other chipotles but they started hiring unprofessional people. The hard shells have since changed and now taste like cardboard they changed them or are using pre made which I'm most certain they are using pre made shells because almost every day they sell out of hard shells two hours before they close now if they were fresh they could easily make some more and refill there container. The steak has also changed and now taste so flavorless and dry like chewing on leather except the taste is horrid like dog food. So bad I had to throw it away when I tried to call and complain they said they don't take complaints to go on there online website. read more

Chipotle Mexican Grill - I should have checked my tacos this is how they served them but I'm not surprised not one worker was taking there job serious. - Mexican Near Me - Saginaw, Michigan

Very rude and racist. I always go with my husband who is white American but I'm not. They serve him very willingly and happily but tend just frown their faces while they turn to me.I am diabetic, so I always get a burrito ball with no chips, no wrap, no rice, no beans, just beef and all the dressings. Once I told the girl " all the rest on", after the beef, she looked at me disgusted and repeated " everything??!" I said " yes, please, but be light on the hot sauce". She acted very mad and started to slam things on top of each other quickly and added extra hot sauce on purpose ( because she was very stingy on every other item) and started sealing the lid while I was trying to ask for queso cheese on top. She got more mad and started to re-open the lid and said but you will have to pay $2.50 extra( as if this is my punishment), which I have never seen anybody charging extra at a taco bar for building your ball. I paid the extra, took the food, went home and threw it away because in my culture this is " food made with hate", which will make you sick..... Never again, and will pass on the story to all my friends and connection. Good luck with the extra $2.50 read more

Went to chipotle the others at for the first time ever and told them I need help picking a choice for a meal. They were so welcoming and helpful and the food is really good! It's like a subway but for Mexican food lol. I'm glad I tried it! read more

Chipotle Mexican Grill, 2721 Tittabawassee Rd, Saginaw, MI 48601, is absolutely my favorite place to be, while I enjoy an awesome tasting, and filling nutritious meal! I get welcomed the moment I step in the door, everyone is so friendly, and willing to help. Bridget works very hard at her job and is an excellent leader. Even giving me great advice when I asked for it. Every time I eat a Chipotle which is often the service is always top notch, and provided with out discrimination. I recommend Chipotle to all my acquaintances. I love the atmosphere, the music, people food. I feel as if the Chipotle team is my family, always putting me in good spirits! read more

I'd heard the hype about Chipotle for years. I've seen their stock price. I've heard their mantra about natural, humanely raised ingredients and animals. I've grazed at locations on road trips over the years. Now there finally is one in Saginaw. I don't get it. It's like a downgraded version of Qdoba! The menu is VERY minimalist. There are options for burritos, tacos, salads, bowls...and I think that's it. You can get chips and salsa and chips and guacamole. Very expensive chips and salsa and guacamole. The ingredients are a bit better in quality compared to Qdoba, but it's nothing special. I've been to better Mexican restaurants on the West Coast. This place is a joke! They throw out a few lines about natural ingredients and meat, and the yuppies come in droves. Really? As I waited in line last week, that pretty much described the majority of people in line. Yuppies, college student types, etc. The dining room was a major disappointment. It was not a very inviting place to sit and eat. It was basically a modern art display with no regard for aesthetics or customer comfort. There aren't many tables and seats, so I guess they don't want anyone to come there, hang out and eat like at Qdoba, Culver's or Tropical Smoothie. I mean, maybe this will fly in a bigger city, but this is Saginaw! Actually, not even, because in bigger cities, dining rooms are usually huge and very comfortable. So I don't know what they were trying to do here. I feel a lot of Chipotle's success has much to do with it using cult marketing techniques like Apple does. If it works, it works, but they won't see me around again! I'd rather go to Taco Bell, and that's not a joke. read more

Food is awesome as always, but the staff is awful. All they did was complain about how they didn't get hours (to each other) and then they complained that they only had $1 in the tip jar. Like seriously. Grow up people. 5 star food but 0 star help. read more

It appears maybe they got a new manager or something at this location. THANK YOU! THANK YOU! THANK YOU! This place used to be the worst Chipotle I'd been to. It was always filthy dirty, employees sitting around eating or talking. A lot of the time they would be out of certain food if you came in after 8pm etc... It just wasn't pleasant. HOWEVER....the last two times I've been here it's been completely different! Clean tables everywhere, no trash on the floor, employees were actually taking food temps and one employee believe it or not was cleaning the bathroom! You don't even know how excited this makes me! I have to drive 1.5 hours to the nearest Chipotle so getting there and being annoyed by the state of the place was just disappointing. Thank you Chipotle for whatever you did differently, I can tell! read more

I had heard about this restaurant for 2 or 3 years before we got one so I figured it must be fairly good. Well I tried it out and all I can say is "meh". It wasn't bad... but there was nothing good about it. They have what, 3 items? You can customize them a little but that's it. The chips were nothing but pressed salt I think. I like salt. Sometimes I'll shake a bit into my palm and lick it. These chips were so insanely salted I couldn't believe it. If I'm looking for this kind of food I'll go to qdoba around corner or hit taco bell. read more

I love Chipotle, but this place was awful. Our chips were stale, and they were out of lettuce and fajita vegetables. Funny though, bc as I was checking out I saw a ton lettuce just sitting in the back. And to make it worse, the restaurant was filthy. read more

Understand the 5-star review in context, which is measuring it against other similar restaurants in this city and against other locations of Chipotle. It's not 5-star in the sense of fine cuisine! I was really impressed with this new location. I went on a Wednesday night to avoid the long lines on the weekend. To the other reviewer who said there wasn't a large dining room, that's a characteristic of every Chipotle location I've ever visited. They're just not known for being really roomy. Yes, the decor and menu are both very minimalist, but I don't know if it's fair to rate the food on that standard. While I'd really appreciate a queso option here and they're still working out a few of the usual kinks you'd expect from a completely new store, I'm pleased with the new Chipotle in the area. read more

Very poor service. Staff is rude and there is never a manager present. Quality is inconsistent, depending on who is working the grill. Serving area is a mess. read more

No matter what time you go, they are ALWAYS out of something. The food and prep area always looks dirty and messy. The employees don't even look to see how much they are putting in your bowl, they just literally throw it in. Seems to be poorly managed. read more